Green Card Service Delivery Specialist Jobs
Service Delivery Specialist roles qualify for EB-2 or EB-3 green card sponsorship when the position requires coordinating complex service operations and the employer files a PERM labor certification with DOL. Employers in IT services, managed services, and enterprise operations regularly sponsor candidates through this pathway, leading to permanent U.S. residency rather than a renewable work visa.
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Get Access To All JobsService Delivery Specialist
Date: Jun 8, 2026
Location: PB, IN, 160059
Company: Bunge
City: Mohali
State: Punjab (IN-PB)
Country: India (IN)
Requisition Number: 45954
Role Title: BT - Service Delivery Specialist
Location(s) of role: Mohali
Fully remote, Hybrid, or Fully on-site: Hybrid
Bunge has an exciting opportunity available for BT - Germany Service Delivery Specialist. In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities. Since 1818, Bunge has been connecting farmers to consumers to deliver essential food, feed, and fuel to the world. Looking to the future, our ambition is to continuously reinvent ourselves, leveraging data to be at the forefront of analytics, technology and talent to accomplish our purpose in a better, faster and simpler way. Bunge is committed to operating and thriving in the digital world – creating world class agile teams where teammates are empowered and encouraged to collaborate and test and learn to succeed.
At Bunge, people don’t just come here to work, they come here to grow – solving challenges that directly impact the world with a diverse team of thinkers and doers. Bunge offers a strong compensation and benefits package, generous paid time off program, flexible work arrangements, and opportunity to progress. Our hybrid work environment provides a balance of in-office and remote work.
Most importantly, in all we do we live our values:
Act as One Team by fostering inclusion, collaboration, and respect
Drive for Excellence by being agile, innovative and efficient
* Do What's Right by acting safely, ethically, and sustainably
Overview:
The BT - Germany Service Delivery Specialist is a highly knowledgeable and experienced professional who plays a vital role in ensuring the seamless operation and continuous improvement of Bunge’s BT services at local level. This individual will support and manage various aspects of BT operations, including application and operating system support, network management, server administration, vendor management, and project implementation. This role demands strong technical expertise, exceptional problem-solving abilities, and a proactive approach to identifying and addressing potential BT challenges.
Main Accountabilities:
- Hardware Support: Installing, configuring, troubleshooting, repairing, and replacing desktops, laptops, printers, mobile devices, and other peripherals. This might also include server and network device support depending on the specific role.
- Software Support: Installing, configuring, and troubleshooting operating systems, applications, and software updates. This can include resolving application errors and assisting users with software usage.
- Network Support: Troubleshooting basic network connectivity issues, configuring network devices (routers, switches, access points), and ensuring network performance. Some roles may require more in-depth network knowledge.
- User Onboarding/Offboarding: Setting up new user accounts, configuring equipment for new hires, and reclaiming equipment from departing employees.
- Documentation and Knowledge Management: Creating and maintaining documentation, such as standard operating procedures (SOPs) and knowledge base articles, to facilitate issue resolution and knowledge sharing.
- Vendor Management: Coordination and management with different contractors, vendors and MSP. Manage daily relationships with BT vendors, handle procurement processes, oversee invoice processing, and ensure timely delivery of services.
- Incident and Request Management: Utilizing ticketing systems (ServiceNow) to track, manage, and resolve user requests and technical issues.
- Meeting Room Support: Setting up and maintaining meeting room technology, including audio-visual equipment and video conferencing systems.
- Country & Site-Specific Support: Providing support for specialized equipment or systems used at specific country locations, such as manufacturing plants, warehouses, laboratories or office. This might include process control systems, access systems, or other industry-specific technologies.
- Project Work: Lead and/or participate in local business & BT infrastructure projects, such as upgrades, migrations, and new deployments.
- Capitalization & Capex Closure: Manage the financial aspects of BT projects, ensuring compliance with capitalization and Capex closure procedures.
- BT Asset Refresh Management: Plan and execute timely refreshes of BT assets, including laptops, desktops, servers, and networking devices, ensuring optimal performance and productivity.
Impact/Dimensions:
- Expertise and contributions directly impact on the efficiency and reliability of BT systems and services, influencing the productivity of end-users and the success of business operations.
- Effective collaboration with various stakeholders, including BT team members, vendors, and business users, to ensure alignment and successful outcomes.
- Problem-solving and technical skills are essential for minimizing system downtime, mitigating risks, and maintaining secure and productive BT services.
Key Performance Indicators (KPIs):
- Resolution time for any incidents, requests & escalated BT issues
- System uptime and performance metrics
- Successful project delivery within scope and budget
- User satisfaction with BT support and services
Major Opportunities and Decisions:
- Contribute to the continuous improvement of BT processes, identifying areas for automation, standardization, and optimization.
- Making sound technical decisions and recommendations regarding system configurations, software deployments, and security measures.
- Supporting the implementation of new technologies and solutions, ensuring their successful integration into the existing BT environment.
Management/Leadership:
- Provide daily guidance and direction to support staff and may guide the daily activities of team members. This individual may act as a technical lead on projects, providing direction and coordination to team members.
Key Relationships, Stakeholders & Interfaces (External & Internal):
- Works closely with the BT Manager or Team Lead
- Collaborates with BT team members, business users, and vendors
Knowledge and Technical Competencies:
- Deep understanding of ITIL framework and best practices
- Strong understanding of BT asset management principles
-
Technical competencies:
- Hardware Expertise: Deep understanding of computer hardware, including desktops, laptops, servers, peripherals, and mobile devices. This includes diagnosing hardware problems, performing repairs and replacements, and understanding compatibility issues.
- Networking Fundamentals: Knowledge of network topologies, protocols (TCP/IP, DNS, DHCP), cabling, routers, switches, firewalls, and wireless networking.
- Operating System Proficiency: Mastery of various operating systems, such as Windows, macOS, Linux, and mobile OS (Android, iOS). This includes installing, configuring, troubleshooting, and updating operating systems and related software.
- Software Troubleshooting: Ability to diagnose and resolve software issues, including application crashes, compatibility problems, and malware infections. This also involves installing, configuring, and updating software applications.
- Cybersecurity Awareness: Knowledge of security best practices, including password management, data encryption, malware detection, and incident response, to ensure the security of client systems and data.
- Mobile Device Management: Ability to configure, troubleshoot, and support mobile devices, including smartphones and tablets, and their integration with corporate networks.
-
Communication: Clearly conveying complex technical information to non-technical users, actively listening to user concerns, and providing effective solutions. Excellent written and verbal communication skills are crucial.
- Customer Service: Providing friendly, professional, and empathetic service to clients, building rapport, and managing customer expectations.
- Problem-Solving: Analyzing complex technical problems, identifying root causes, and implementing effective solutions. This involves critical thinking, logical reasoning, and creative problem-solving.
- Time Management: Prioritizing tasks, managing workload effectively, and meeting deadlines, often in a fast-paced environment.
- Teamwork and Collaboration: Working effectively with colleagues, sharing knowledge, and contributing to a team environment.
- Adaptability: Adjusting to changing priorities, new technologies, and different client environments.
Education/Experience:
- Bachelor’s degree, or equivalent combination of education and experience, in Computer Science, Information Technology, or a related field.
- 3+ years of proven experience in an IT support role, demonstrating a strong understanding of IT operations, infrastructure management, and service delivery.
- Proven ability to lead and manage IT projects.
- Excellent communication and interpersonal skills.
At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri.
Every day our people exemplify these values, which represent Bunge at its core:
We Are One Team – Collaborative, Respectful, Inclusive
We Lead The Way – Agile, Empowered, Innovative
We Do What’s Right – Safety, Sustainability, With Integrity*
If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge
Job Segment: Testing, Consulting, Computer Science, Audio Visual, Agribusiness, Technology, Service, Creative, Agriculture
Service Delivery Specialist
Date: Jun 8, 2026
Location: PB, IN, 160059
Company: Bunge
City: Mohali
State: Punjab (IN-PB)
Country: India (IN)
Requisition Number: 45954
Role Title: BT - Service Delivery Specialist
Location(s) of role: Mohali
Fully remote, Hybrid, or Fully on-site: Hybrid
Bunge has an exciting opportunity available for BT - Germany Service Delivery Specialist. In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities. Since 1818, Bunge has been connecting farmers to consumers to deliver essential food, feed, and fuel to the world. Looking to the future, our ambition is to continuously reinvent ourselves, leveraging data to be at the forefront of analytics, technology and talent to accomplish our purpose in a better, faster and simpler way. Bunge is committed to operating and thriving in the digital world – creating world class agile teams where teammates are empowered and encouraged to collaborate and test and learn to succeed.
At Bunge, people don’t just come here to work, they come here to grow – solving challenges that directly impact the world with a diverse team of thinkers and doers. Bunge offers a strong compensation and benefits package, generous paid time off program, flexible work arrangements, and opportunity to progress. Our hybrid work environment provides a balance of in-office and remote work.
Most importantly, in all we do we live our values:
Act as One Team by fostering inclusion, collaboration, and respect
Drive for Excellence by being agile, innovative and efficient
* Do What's Right by acting safely, ethically, and sustainably
Overview:
The BT - Germany Service Delivery Specialist is a highly knowledgeable and experienced professional who plays a vital role in ensuring the seamless operation and continuous improvement of Bunge’s BT services at local level. This individual will support and manage various aspects of BT operations, including application and operating system support, network management, server administration, vendor management, and project implementation. This role demands strong technical expertise, exceptional problem-solving abilities, and a proactive approach to identifying and addressing potential BT challenges.
Main Accountabilities:
- Hardware Support: Installing, configuring, troubleshooting, repairing, and replacing desktops, laptops, printers, mobile devices, and other peripherals. This might also include server and network device support depending on the specific role.
- Software Support: Installing, configuring, and troubleshooting operating systems, applications, and software updates. This can include resolving application errors and assisting users with software usage.
- Network Support: Troubleshooting basic network connectivity issues, configuring network devices (routers, switches, access points), and ensuring network performance. Some roles may require more in-depth network knowledge.
- User Onboarding/Offboarding: Setting up new user accounts, configuring equipment for new hires, and reclaiming equipment from departing employees.
- Documentation and Knowledge Management: Creating and maintaining documentation, such as standard operating procedures (SOPs) and knowledge base articles, to facilitate issue resolution and knowledge sharing.
- Vendor Management: Coordination and management with different contractors, vendors and MSP. Manage daily relationships with BT vendors, handle procurement processes, oversee invoice processing, and ensure timely delivery of services.
- Incident and Request Management: Utilizing ticketing systems (ServiceNow) to track, manage, and resolve user requests and technical issues.
- Meeting Room Support: Setting up and maintaining meeting room technology, including audio-visual equipment and video conferencing systems.
- Country & Site-Specific Support: Providing support for specialized equipment or systems used at specific country locations, such as manufacturing plants, warehouses, laboratories or office. This might include process control systems, access systems, or other industry-specific technologies.
- Project Work: Lead and/or participate in local business & BT infrastructure projects, such as upgrades, migrations, and new deployments.
- Capitalization & Capex Closure: Manage the financial aspects of BT projects, ensuring compliance with capitalization and Capex closure procedures.
- BT Asset Refresh Management: Plan and execute timely refreshes of BT assets, including laptops, desktops, servers, and networking devices, ensuring optimal performance and productivity.
Impact/Dimensions:
- Expertise and contributions directly impact on the efficiency and reliability of BT systems and services, influencing the productivity of end-users and the success of business operations.
- Effective collaboration with various stakeholders, including BT team members, vendors, and business users, to ensure alignment and successful outcomes.
- Problem-solving and technical skills are essential for minimizing system downtime, mitigating risks, and maintaining secure and productive BT services.
Key Performance Indicators (KPIs):
- Resolution time for any incidents, requests & escalated BT issues
- System uptime and performance metrics
- Successful project delivery within scope and budget
- User satisfaction with BT support and services
Major Opportunities and Decisions:
- Contribute to the continuous improvement of BT processes, identifying areas for automation, standardization, and optimization.
- Making sound technical decisions and recommendations regarding system configurations, software deployments, and security measures.
- Supporting the implementation of new technologies and solutions, ensuring their successful integration into the existing BT environment.
Management/Leadership:
- Provide daily guidance and direction to support staff and may guide the daily activities of team members. This individual may act as a technical lead on projects, providing direction and coordination to team members.
Key Relationships, Stakeholders & Interfaces (External & Internal):
- Works closely with the BT Manager or Team Lead
- Collaborates with BT team members, business users, and vendors
Knowledge and Technical Competencies:
- Deep understanding of ITIL framework and best practices
- Strong understanding of BT asset management principles
-
Technical competencies:
- Hardware Expertise: Deep understanding of computer hardware, including desktops, laptops, servers, peripherals, and mobile devices. This includes diagnosing hardware problems, performing repairs and replacements, and understanding compatibility issues.
- Networking Fundamentals: Knowledge of network topologies, protocols (TCP/IP, DNS, DHCP), cabling, routers, switches, firewalls, and wireless networking.
- Operating System Proficiency: Mastery of various operating systems, such as Windows, macOS, Linux, and mobile OS (Android, iOS). This includes installing, configuring, troubleshooting, and updating operating systems and related software.
- Software Troubleshooting: Ability to diagnose and resolve software issues, including application crashes, compatibility problems, and malware infections. This also involves installing, configuring, and updating software applications.
- Cybersecurity Awareness: Knowledge of security best practices, including password management, data encryption, malware detection, and incident response, to ensure the security of client systems and data.
- Mobile Device Management: Ability to configure, troubleshoot, and support mobile devices, including smartphones and tablets, and their integration with corporate networks.
-
Communication: Clearly conveying complex technical information to non-technical users, actively listening to user concerns, and providing effective solutions. Excellent written and verbal communication skills are crucial.
- Customer Service: Providing friendly, professional, and empathetic service to clients, building rapport, and managing customer expectations.
- Problem-Solving: Analyzing complex technical problems, identifying root causes, and implementing effective solutions. This involves critical thinking, logical reasoning, and creative problem-solving.
- Time Management: Prioritizing tasks, managing workload effectively, and meeting deadlines, often in a fast-paced environment.
- Teamwork and Collaboration: Working effectively with colleagues, sharing knowledge, and contributing to a team environment.
- Adaptability: Adjusting to changing priorities, new technologies, and different client environments.
Education/Experience:
- Bachelor’s degree, or equivalent combination of education and experience, in Computer Science, Information Technology, or a related field.
- 3+ years of proven experience in an IT support role, demonstrating a strong understanding of IT operations, infrastructure management, and service delivery.
- Proven ability to lead and manage IT projects.
- Excellent communication and interpersonal skills.
At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri.
Every day our people exemplify these values, which represent Bunge at its core:
We Are One Team – Collaborative, Respectful, Inclusive
We Lead The Way – Agile, Empowered, Innovative
We Do What’s Right – Safety, Sustainability, With Integrity*
If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge
Job Segment: Testing, Consulting, Computer Science, Audio Visual, Agribusiness, Technology, Service, Creative, Agriculture
See all Green Card Service Delivery Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Service Delivery Specialist Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Service Delivery Specialist
Match your credentials to the PERM job requirements
Your degree and work history must align precisely with what the employer advertises in the PERM posting. A mismatch between your credentials and the posted minimum requirements is one of the most common reasons audits stall for service delivery roles.
Target employers with active PERM filing histories
IT services firms, managed service providers, and enterprise outsourcing companies file PERM applications for Service Delivery Specialists regularly. Search OFLC's public disclosure data to verify which employers have certified labor applications in this job category before applying.
Ask about EB-2 versus EB-3 classification early
If your role requires a bachelor's degree plus five or more years of progressive service delivery experience, push your employer's attorney to evaluate EB-2 eligibility. EB-2 priority dates are often current for more countries than EB-3, which can shorten your wait significantly.
Use Migrate Mate to find verified sponsoring employers
Sorting job listings by sponsorship history saves months of outreach to employers who won't file. Migrate Mate surfaces Service Delivery Specialist roles at companies with documented green card filing activity, so your applications go to employers already familiar with the PERM process.
Confirm the employer's recruitment process documentation
PERM requires the employer to conduct and document a good-faith recruitment effort before DOL certifies the application. Ask your prospective employer whether they've run PERM for similar roles before, since inexperienced employers sometimes let documentation gaps trigger a PERM audit.
Protect your priority date if you change employers
Once USCIS approves your I-140, your priority date is locked in even if you leave that employer. If a new employer is willing to file a fresh I-140 but not wait for recapture, you can lose years of queue position, so negotiate I-140 portability before accepting a competing offer.
Green Card Service Delivery Specialist: Frequently Asked Questions
Do Service Delivery Specialist roles typically qualify for EB-2 or EB-3 sponsorship?
Most Service Delivery Specialist positions are classified under EB-3, which covers skilled workers and professionals with a bachelor's degree. If your specific role requires an advanced degree or the employer can demonstrate the position normally requires a master's, EB-2 may apply. The determining factor is how the employer drafts the PERM job description, not your personal credentials alone.
How is green card sponsorship different from H-1B sponsorship for this role?
H-1B visa is a temporary status requiring renewal every three years, and it's subject to an annual lottery. Green card sponsorship through PERM and I-140 leads to permanent residency with no renewal cycle once approved. There is no cap on the number of PERM applications an employer can file, so your case doesn't depend on lottery luck. The tradeoff is that the full process typically runs two to four years or longer depending on your birth country's priority date.
What does the PERM labor certification process involve for this job title?
Your employer files a PERM application with DOL certifying that no qualified U.S. worker is available for the role at the prevailing wage. DOL requires the employer to run a recruitment campaign, document the results, and demonstrate the offered wage meets or exceeds the level set by the OFLC Wage Search tool. Analyst review at DOL can take several months, and an audit can add considerably more time.
How can I find Service Delivery Specialist jobs that include green card sponsorship?
Standard job listings rarely specify PERM sponsorship upfront. Migrate Mate filters roles by employers with verified green card filing histories, which lets you focus your applications on companies already running PERM for similar positions. Targeting employers with prior PERM certifications in your job category reduces the time you spend educating hiring managers about the process from scratch.
Can I change employers after my PERM is filed but before I get my green card?
You can change employers after your I-140 is approved and your green card application has been pending for 180 days or more, provided the new role is in the same or similar occupational classification. This portability protection comes from AC21. Your priority date from the original I-140 carries over to the new employer's petition, preserving your place in the queue.