Green Card Service Delivery Specialist Jobs
Service Delivery Specialist roles qualify for EB-2 or EB-3 green card sponsorship when the position requires coordinating complex service operations and the employer files a PERM labor certification with DOL. Employers in IT services, managed services, and enterprise operations regularly sponsor candidates through this pathway, leading to permanent U.S. residency rather than a renewable work visa.
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Amazon is seeking energetic, self-motivated Delivery Trainers to join our team and help build a network of customer-centric Delivery Associates in the communities where we operate. As a Delivery Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in hands-on training and conducting drive-alongs with Delivery Associates to instill safe practices.
As a Delivery Trainer, you are responsible for establishing the right delivery training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine. You enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like. You exhibit Learn and Be Curious by answering all Delivery Associates’ questions and finding the answers if you are not sure of the correct response.
As a Delivery Trainer, you are expected to lead by example and demonstrate the Amazon Leadership Principles at all times. In this position you will play a key role in keeping our commitment to exceed customer expectations by ensuring Delivery Associates are set up for success to deliver customer orders, large or small, on time at the right place.
Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Candidate must hold a valid state-appropriate driver’s license, be able to obtain and maintain their Driver Qualification File (DQF), and be eligible to drive in accordance with Department of Transportation (DOT) requirements.
Key job responsibilities
- Facilitate daily training classes for up to 30 people, including in-station classes and drive-alongs
- Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities.
- Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation.
- Track performance and provide identified retraining and process improvement opportunities to further develop non-CDL driver, DOT regulated training.
- Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties.
- Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined.
- Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports, hours of service, trip planning and safe road driving practices.
- Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
- Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation.
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation.
- Work outside and drive different motor vehicles over the road.
- Drive in accordance with DOT requirements.
- Stay connected to the operation by participating in on-road processes on a regular basis
- Be a resource to the delivery station for driver training-related questions
- Work different shifts and travel to support other sites, up to 50% travel.
- Work as a peer trainer on an as needed basis to support the business.
- Motivate, coach, and provide feedback to Delivery Associates during Training
- Travel to multiple sites within 50 miles of the home station and have reliable transportation
- Operate and navigate a 26,000 pounds or less vehicle
- Effectively operate a GPS
- Associate may be required to gain DOT Regulation Qualification as a condition of the role
- Work 40 hours/week, and overtime as required
About the team
What else does the team have to offer? We’re glad you asked!
- Earning your non-CDL DOT Regulated Qualification, paid by Amazon.
- Opportunity to work outside and drive new innovative vehicles over the road.
- Long-term growth potential via comprehensive training in transportation with Amazon.
BASIC QUALIFICATIONS
- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
- Are 21 years of age or older
PREFERRED QUALIFICATIONS
- Experience delivering training both to individuals and groups
- 2+ years of professional driving experience
- Bachelor’s Degree or 2+ years Amazon experience
- Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, virtual and classroom instruction
- Strong organizational, interpersonal, and communication skills
- Proven ability to deal with ambiguity and competing priorities
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
LOCATION
USA, NY, Brooklyn
COMPENSATION
- $24.00 - $25.00 USD hourly
DESCRIPTION
Amazon is seeking energetic, self-motivated Delivery Trainers to join our team and help build a network of customer-centric Delivery Associates in the communities where we operate. As a Delivery Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in hands-on training and conducting drive-alongs with Delivery Associates to instill safe practices.
As a Delivery Trainer, you are responsible for establishing the right delivery training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine. You enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like. You exhibit Learn and Be Curious by answering all Delivery Associates’ questions and finding the answers if you are not sure of the correct response.
As a Delivery Trainer, you are expected to lead by example and demonstrate the Amazon Leadership Principles at all times. In this position you will play a key role in keeping our commitment to exceed customer expectations by ensuring Delivery Associates are set up for success to deliver customer orders, large or small, on time at the right place.
Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Candidate must hold a valid state-appropriate driver’s license, be able to obtain and maintain their Driver Qualification File (DQF), and be eligible to drive in accordance with Department of Transportation (DOT) requirements.
Key job responsibilities
- Facilitate daily training classes for up to 30 people, including in-station classes and drive-alongs
- Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities.
- Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation.
- Track performance and provide identified retraining and process improvement opportunities to further develop non-CDL driver, DOT regulated training.
- Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties.
- Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined.
- Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports, hours of service, trip planning and safe road driving practices.
- Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
- Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation.
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation.
- Work outside and drive different motor vehicles over the road.
- Drive in accordance with DOT requirements.
- Stay connected to the operation by participating in on-road processes on a regular basis
- Be a resource to the delivery station for driver training-related questions
- Work different shifts and travel to support other sites, up to 50% travel.
- Work as a peer trainer on an as needed basis to support the business.
- Motivate, coach, and provide feedback to Delivery Associates during Training
- Travel to multiple sites within 50 miles of the home station and have reliable transportation
- Operate and navigate a 26,000 pounds or less vehicle
- Effectively operate a GPS
- Associate may be required to gain DOT Regulation Qualification as a condition of the role
- Work 40 hours/week, and overtime as required
About the team
What else does the team have to offer? We’re glad you asked!
- Earning your non-CDL DOT Regulated Qualification, paid by Amazon.
- Opportunity to work outside and drive new innovative vehicles over the road.
- Long-term growth potential via comprehensive training in transportation with Amazon.
BASIC QUALIFICATIONS
- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
- Are 21 years of age or older
PREFERRED QUALIFICATIONS
- Experience delivering training both to individuals and groups
- 2+ years of professional driving experience
- Bachelor’s Degree or 2+ years Amazon experience
- Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, virtual and classroom instruction
- Strong organizational, interpersonal, and communication skills
- Proven ability to deal with ambiguity and competing priorities
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
LOCATION
USA, NY, Brooklyn
COMPENSATION
- $24.00 - $25.00 USD hourly
See all 1,053+ Green Card Service Delivery Specialist Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Service Delivery Specialist
Match your credentials to the PERM job requirements
Your degree and work history must align precisely with what the employer advertises in the PERM posting. A mismatch between your credentials and the posted minimum requirements is one of the most common reasons audits stall for service delivery roles.
Target employers with active PERM filing histories
IT services firms, managed service providers, and enterprise outsourcing companies file PERM applications for Service Delivery Specialists regularly. Search OFLC's public disclosure data to verify which employers have certified labor applications in this job category before applying.
Ask about EB-2 versus EB-3 classification early
If your role requires a bachelor's degree plus five or more years of progressive service delivery experience, push your employer's attorney to evaluate EB-2 eligibility. EB-2 priority dates are often current for more countries than EB-3, which can shorten your wait significantly.
Use Migrate Mate to find verified sponsoring employers
Sorting job listings by sponsorship history saves months of outreach to employers who won't file. Migrate Mate surfaces Service Delivery Specialist roles at companies with documented green card filing activity, so your applications go to employers already familiar with the PERM process.
Confirm the employer's recruitment process documentation
PERM requires the employer to conduct and document a good-faith recruitment effort before DOL certifies the application. Ask your prospective employer whether they've run PERM for similar roles before, since inexperienced employers sometimes let documentation gaps trigger a PERM audit.
Protect your priority date if you change employers
Once USCIS approves your I-140, your priority date is locked in even if you leave that employer. If a new employer is willing to file a fresh I-140 but not wait for recapture, you can lose years of queue position, so negotiate I-140 portability before accepting a competing offer.
Green Card Service Delivery Specialist: Frequently Asked Questions
Do Service Delivery Specialist roles typically qualify for EB-2 or EB-3 sponsorship?
Most Service Delivery Specialist positions are classified under EB-3, which covers skilled workers and professionals with a bachelor's degree. If your specific role requires an advanced degree or the employer can demonstrate the position normally requires a master's, EB-2 may apply. The determining factor is how the employer drafts the PERM job description, not your personal credentials alone.
How is green card sponsorship different from H-1B sponsorship for this role?
H-1B visa is a temporary status requiring renewal every three years, and it's subject to an annual lottery. Green card sponsorship through PERM and I-140 leads to permanent residency with no renewal cycle once approved. There is no cap on the number of PERM applications an employer can file, so your case doesn't depend on lottery luck. The tradeoff is that the full process typically runs two to four years or longer depending on your birth country's priority date.
What does the PERM labor certification process involve for this job title?
Your employer files a PERM application with DOL certifying that no qualified U.S. worker is available for the role at the prevailing wage. DOL requires the employer to run a recruitment campaign, document the results, and demonstrate the offered wage meets or exceeds the level set by the OFLC Wage Search tool. Analyst review at DOL can take several months, and an audit can add considerably more time.
How can I find Service Delivery Specialist jobs that include green card sponsorship?
Standard job listings rarely specify PERM sponsorship upfront. Migrate Mate filters roles by employers with verified green card filing histories, which lets you focus your applications on companies already running PERM for similar positions. Targeting employers with prior PERM certifications in your job category reduces the time you spend educating hiring managers about the process from scratch.
Can I change employers after my PERM is filed but before I get my green card?
You can change employers after your I-140 is approved and your green card application has been pending for 180 days or more, provided the new role is in the same or similar occupational classification. This portability protection comes from AC21. Your priority date from the original I-140 carries over to the new employer's petition, preserving your place in the queue.