Service Delivery Specialist Green Card Jobs
Service Delivery Specialist roles qualify for EB-2 or EB-3 green card sponsorship when the position requires coordinating complex service operations and the employer files a PERM labor certification with DOL. Employers in IT services, managed services, and enterprise operations regularly sponsor candidates through this pathway, leading to permanent U.S. residency rather than a renewable work visa.
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Get Access To All JobsService Delivery Specialist
Date: Apr 16, 2026
Location: PB, IN, 160059
Company: Bunge
City: Mohali
State: Punjab (IN-PB)
Country: India (IN)
Requisition Number: 44924
Job Title: IT ServiceDesk Specialist
Reporting Line: BEA Service Manager lead
Department: IT
Role Purpose Statement
The Service Desk Specialist responsibility is to ensure the day to day support for Netherland users in order to create a transparent and efficient communication between IT and the Business; The ServiceDesk Specialist is responsible for the preparation, implementation and documentation for different IT projects that requires support. The ServiceDesk Specialist is responsible for being the central point of contact for IT Infrastructure operations for projects impacting Switzerland, Desktop support, DC operations, Branch Support.
Key Interfaces:
Internal: with all departments
External: Suppliers
Main Accountabilities
- Installation + configuration of new equipment like PC's (Desktop + Laptops), Printers (Local + Network), Phones (Digital + IP), Scanners (Local + Network), Software (Lotus Notes, MS Office, Etc.) for Netherlands
- Interface with centralized teams like Servers, Storage, Network, Security, Applications, and Database etc and get them to address dependent issues.
- Helpdesk + 1st + 2nd level Support for the above mentioned end-user equipment and software
- Patching, cabling supporting the DC team, Network Team
- Managing the Intune implementation and mobile telephony equipment for Switzerland
- Perform the local / physical activities in the Geneva HQ and at Safehost for Datacenter
- Ensure complete and updated inventory of all IT Assets and regularly do the inventory check
- Actively monitor the request/ incidents coming via SNOW from users to ensure almost zero backlog
- Regular online proactive monitoring of all open service requests and monitoring allocation of the calls
- Ensure that the services are delivered as per the agreed SLAs
- Actively participate in IT projects in order to offer the best solutions (e.g. VoIP, InTune)
- Participate in BEA Team meetings and supporting the BEA IT Projects
- Escalate critical issues to Senior Management and suggest corrective action.
Key Performance Indicators (KPIs)
- Successful completion and delivery of IT support for Users
- Within timelines
- High quality of solution + Minimal set of defects
- Minimal/no business disruptions implementations
- Process standardization & infrastructure readiness
- Harmonized processes in order to be able to improve efficiency of current support
- Solution in place to run defined process
- High level of process adherence across BEA SD teams countries
- Daily technical support
- Manage tickets following the priority
- Ensure ticket creation
- Propose solution proactively
- Help users with day to day activity
- Monitor Team Members activity
- Training capabilities for the team
Knowledge, Skills and Experience
- Education / diploma of IT support specialist or equivalent
- Bilingual (English / French)
- Good knowledge & experience of Windows products, Teams, Outlook, Office
- Good knowledge of database design concepts
- Doesn't need to know everything, but need to know where to find the information.
Competencies
- Excellent communication and interpersonal skills
- Customer oriented
Teamwork: Team Oriented
Personal Effectiveness
- Creative, capacity to think out-of-the-box
- Works well under pressure
- Acts with discretion
- Acts according to Bunge standards of ethics and integrity
At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~37,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri.
Every day our people exemplify these values, which represent Bunge at its core:
- We Are One Team – Collaborative, Respectful, Inclusive
- We Lead The Way – Agile, Empowered, Innovative
- We Do What’s Right – Safety, Sustainability, With Integrity
If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge
Job Segment: Consulting, Network Security, Agricultural, Database, Service Desk, Service, Security, Agriculture, Technology, Customer Service
Service Delivery Specialist
Date: Apr 16, 2026
Location: PB, IN, 160059
Company: Bunge
City: Mohali
State: Punjab (IN-PB)
Country: India (IN)
Requisition Number: 44924
Job Title: IT ServiceDesk Specialist
Reporting Line: BEA Service Manager lead
Department: IT
Role Purpose Statement
The Service Desk Specialist responsibility is to ensure the day to day support for Netherland users in order to create a transparent and efficient communication between IT and the Business; The ServiceDesk Specialist is responsible for the preparation, implementation and documentation for different IT projects that requires support. The ServiceDesk Specialist is responsible for being the central point of contact for IT Infrastructure operations for projects impacting Switzerland, Desktop support, DC operations, Branch Support.
Key Interfaces:
Internal: with all departments
External: Suppliers
Main Accountabilities
- Installation + configuration of new equipment like PC's (Desktop + Laptops), Printers (Local + Network), Phones (Digital + IP), Scanners (Local + Network), Software (Lotus Notes, MS Office, Etc.) for Netherlands
- Interface with centralized teams like Servers, Storage, Network, Security, Applications, and Database etc and get them to address dependent issues.
- Helpdesk + 1st + 2nd level Support for the above mentioned end-user equipment and software
- Patching, cabling supporting the DC team, Network Team
- Managing the Intune implementation and mobile telephony equipment for Switzerland
- Perform the local / physical activities in the Geneva HQ and at Safehost for Datacenter
- Ensure complete and updated inventory of all IT Assets and regularly do the inventory check
- Actively monitor the request/ incidents coming via SNOW from users to ensure almost zero backlog
- Regular online proactive monitoring of all open service requests and monitoring allocation of the calls
- Ensure that the services are delivered as per the agreed SLAs
- Actively participate in IT projects in order to offer the best solutions (e.g. VoIP, InTune)
- Participate in BEA Team meetings and supporting the BEA IT Projects
- Escalate critical issues to Senior Management and suggest corrective action.
Key Performance Indicators (KPIs)
- Successful completion and delivery of IT support for Users
- Within timelines
- High quality of solution + Minimal set of defects
- Minimal/no business disruptions implementations
- Process standardization & infrastructure readiness
- Harmonized processes in order to be able to improve efficiency of current support
- Solution in place to run defined process
- High level of process adherence across BEA SD teams countries
- Daily technical support
- Manage tickets following the priority
- Ensure ticket creation
- Propose solution proactively
- Help users with day to day activity
- Monitor Team Members activity
- Training capabilities for the team
Knowledge, Skills and Experience
- Education / diploma of IT support specialist or equivalent
- Bilingual (English / French)
- Good knowledge & experience of Windows products, Teams, Outlook, Office
- Good knowledge of database design concepts
- Doesn't need to know everything, but need to know where to find the information.
Competencies
- Excellent communication and interpersonal skills
- Customer oriented
Teamwork: Team Oriented
Personal Effectiveness
- Creative, capacity to think out-of-the-box
- Works well under pressure
- Acts with discretion
- Acts according to Bunge standards of ethics and integrity
At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~37,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri.
Every day our people exemplify these values, which represent Bunge at its core:
- We Are One Team – Collaborative, Respectful, Inclusive
- We Lead The Way – Agile, Empowered, Innovative
- We Do What’s Right – Safety, Sustainability, With Integrity
If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge
Job Segment: Consulting, Network Security, Agricultural, Database, Service Desk, Service, Security, Agriculture, Technology, Customer Service
See all 14+ Service Delivery Specialist jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Service Delivery Specialist
Match your credentials to the PERM job requirements
Your degree and work history must align precisely with what the employer advertises in the PERM posting. A mismatch between your credentials and the posted minimum requirements is one of the most common reasons audits stall for service delivery roles.
Target employers with active PERM filing histories
IT services firms, managed service providers, and enterprise outsourcing companies file PERM applications for Service Delivery Specialists regularly. Search OFLC's public disclosure data to verify which employers have certified labor applications in this job category before applying.
Ask about EB-2 versus EB-3 classification early
If your role requires a bachelor's degree plus five or more years of progressive service delivery experience, push your employer's attorney to evaluate EB-2 eligibility. EB-2 priority dates are often current for more countries than EB-3, which can shorten your wait significantly.
Use Migrate Mate to find verified sponsoring employers
Sorting job listings by sponsorship history saves months of outreach to employers who won't file. Migrate Mate surfaces Service Delivery Specialist roles at companies with documented green card filing activity, so your applications go to employers already familiar with the PERM process.
Confirm the employer's recruitment process documentation
PERM requires the employer to conduct and document a good-faith recruitment effort before DOL certifies the application. Ask your prospective employer whether they've run PERM for similar roles before, since inexperienced employers sometimes let documentation gaps trigger a PERM audit.
Protect your priority date if you change employers
Once USCIS approves your I-140, your priority date is locked in even if you leave that employer. If a new employer is willing to file a fresh I-140 but not wait for recapture, you can lose years of queue position, so negotiate I-140 portability before accepting a competing offer.
Service Delivery Specialist jobs are hiring across the US. Find yours.
Find Service Delivery Specialist JobsService Delivery Specialist Green Card Sponsorship: Frequently Asked Questions
Do Service Delivery Specialist roles typically qualify for EB-2 or EB-3 sponsorship?
Most Service Delivery Specialist positions are classified under EB-3, which covers skilled workers and professionals with a bachelor's degree. If your specific role requires an advanced degree or the employer can demonstrate the position normally requires a master's, EB-2 may apply. The determining factor is how the employer drafts the PERM job description, not your personal credentials alone.
How is green card sponsorship different from H-1B sponsorship for this role?
H-1B is a temporary status requiring renewal every three years, and it's subject to an annual lottery. Green card sponsorship through PERM and I-140 leads to permanent residency with no renewal cycle once approved. There is no cap on the number of PERM applications an employer can file, so your case doesn't depend on lottery luck. The tradeoff is that the full process typically runs two to four years or longer depending on your birth country's priority date.
What does the PERM labor certification process involve for this job title?
Your employer files a PERM application with DOL certifying that no qualified U.S. worker is available for the role at the prevailing wage. DOL requires the employer to run a recruitment campaign, document the results, and demonstrate the offered wage meets or exceeds the level set by the OFLC Wage Search tool. Analyst review at DOL can take several months, and an audit can add considerably more time.
How can I find Service Delivery Specialist jobs that include green card sponsorship?
Standard job listings rarely specify PERM sponsorship upfront. Migrate Mate filters roles by employers with verified green card filing histories, which lets you focus your applications on companies already running PERM for similar positions. Targeting employers with prior PERM certifications in your job category reduces the time you spend educating hiring managers about the process from scratch.
Can I change employers after my PERM is filed but before I get my green card?
You can change employers after your I-140 is approved and your green card application has been pending for 180 days or more, provided the new role is in the same or similar occupational classification. This portability protection comes from AC21. Your priority date from the original I-140 carries over to the new employer's petition, preserving your place in the queue.
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