Green Card Service Delivery Specialist Jobs
Service Delivery Specialist roles qualify for EB-2 or EB-3 green card sponsorship when the position requires coordinating complex service operations and the employer files a PERM labor certification with DOL. Employers in IT services, managed services, and enterprise operations regularly sponsor candidates through this pathway, leading to permanent U.S. residency rather than a renewable work visa.
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Get Access To All JobsINTRODUCTION
Create long-lasting success through strong technical partnerships. As a Technical Program Manager, you will lead complex programs from concept through launch, bringing engineering, product, and business teams together around shared goals. You will be responsible for building clear program plans, managing dependencies and risks, and keeping stakeholders informed throughout delivery. We are seeking applicants with strong technical knowledge, thoughtful communication skills, and the ability to influence and collaborate across teams.
ROLE AND RESPONSIBILITIES
- Lead end-to-end technical program delivery, from initial concept and planning through execution and launch.
- Partner with engineering, product, and business teams to define program scope, goals, deliverables, and measures of success.
- Develop and maintain detailed program plans, timelines, dependencies, and risk mitigation strategies.
- Facilitate technical discussions, clarify decisions, and build alignment across cross-functional teams.
- Track program progress, identify potential issues, and proactively resolve risks, blockers, and dependencies.
- Communicate program status, risks, decisions, and recommended actions to stakeholders at all levels.
- Improve program management practices, delivery processes, and collaboration across teams.
BASIC QUALIFICATIONS
- 5+ years’ applicable experience, with demonstrated success managing complex technical programs, including 2+ years’ specialized or industry experience.
- Strong technical background in software development, systems architecture, cloud engineering, cloud architecture, or application development.
- Experience managing multiple complex programs simultaneously using Agile, Scrum, or other project management methodologies.
- Excellent written and verbal communication skills, with the ability to facilitate technical discussions and manage stakeholders at all levels.
- Strong analytical and problem-solving skills, with a focus on data-informed decision-making and proactive risk management.
- Proven ability to influence without direct authority, build alignment, and foster a collaborative team culture.
- Bachelor of Science degree in computer science or a related discipline, or equivalent experience.
PREFERRED QUALIFICATIONS
LI-REMOTE #LI-HYRBID
ABOUT EPICOR
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
WE’RE PROACTIVE, PROUD, PARTNERS.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
COMPETITIVE PAY & BENEFITS
- Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
- Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Global Mobility: Comprehensive support for international relocations and permanent residency processes.
EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role—but your experience doesn’t match every qualification of the job description, that’s okay—consider applying regardless.
We are an equal-opportunity employer.
RECRUITER:
Scott Keough
INTRODUCTION
Create long-lasting success through strong technical partnerships. As a Technical Program Manager, you will lead complex programs from concept through launch, bringing engineering, product, and business teams together around shared goals. You will be responsible for building clear program plans, managing dependencies and risks, and keeping stakeholders informed throughout delivery. We are seeking applicants with strong technical knowledge, thoughtful communication skills, and the ability to influence and collaborate across teams.
ROLE AND RESPONSIBILITIES
- Lead end-to-end technical program delivery, from initial concept and planning through execution and launch.
- Partner with engineering, product, and business teams to define program scope, goals, deliverables, and measures of success.
- Develop and maintain detailed program plans, timelines, dependencies, and risk mitigation strategies.
- Facilitate technical discussions, clarify decisions, and build alignment across cross-functional teams.
- Track program progress, identify potential issues, and proactively resolve risks, blockers, and dependencies.
- Communicate program status, risks, decisions, and recommended actions to stakeholders at all levels.
- Improve program management practices, delivery processes, and collaboration across teams.
BASIC QUALIFICATIONS
- 5+ years’ applicable experience, with demonstrated success managing complex technical programs, including 2+ years’ specialized or industry experience.
- Strong technical background in software development, systems architecture, cloud engineering, cloud architecture, or application development.
- Experience managing multiple complex programs simultaneously using Agile, Scrum, or other project management methodologies.
- Excellent written and verbal communication skills, with the ability to facilitate technical discussions and manage stakeholders at all levels.
- Strong analytical and problem-solving skills, with a focus on data-informed decision-making and proactive risk management.
- Proven ability to influence without direct authority, build alignment, and foster a collaborative team culture.
- Bachelor of Science degree in computer science or a related discipline, or equivalent experience.
PREFERRED QUALIFICATIONS
LI-REMOTE #LI-HYRBID
ABOUT EPICOR
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
WE’RE PROACTIVE, PROUD, PARTNERS.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
COMPETITIVE PAY & BENEFITS
- Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
- Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Global Mobility: Comprehensive support for international relocations and permanent residency processes.
EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role—but your experience doesn’t match every qualification of the job description, that’s okay—consider applying regardless.
We are an equal-opportunity employer.
RECRUITER:
Scott Keough
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Service Delivery Specialist
Match your credentials to the PERM job requirements
Your degree and work history must align precisely with what the employer advertises in the PERM posting. A mismatch between your credentials and the posted minimum requirements is one of the most common reasons audits stall for service delivery roles.
Target employers with active PERM filing histories
IT services firms, managed service providers, and enterprise outsourcing companies file PERM applications for Service Delivery Specialists regularly. Search OFLC's public disclosure data to verify which employers have certified labor applications in this job category before applying.
Ask about EB-2 versus EB-3 classification early
If your role requires a bachelor's degree plus five or more years of progressive service delivery experience, push your employer's attorney to evaluate EB-2 eligibility. EB-2 priority dates are often current for more countries than EB-3, which can shorten your wait significantly.
Use Migrate Mate to find verified sponsoring employers
Sorting job listings by sponsorship history saves months of outreach to employers who won't file. Migrate Mate surfaces Service Delivery Specialist roles at companies with documented green card filing activity, so your applications go to employers already familiar with the PERM process.
Confirm the employer's recruitment process documentation
PERM requires the employer to conduct and document a good-faith recruitment effort before DOL certifies the application. Ask your prospective employer whether they've run PERM for similar roles before, since inexperienced employers sometimes let documentation gaps trigger a PERM audit.
Protect your priority date if you change employers
Once USCIS approves your I-140, your priority date is locked in even if you leave that employer. If a new employer is willing to file a fresh I-140 but not wait for recapture, you can lose years of queue position, so negotiate I-140 portability before accepting a competing offer.
Green Card Service Delivery Specialist: Frequently Asked Questions
Do Service Delivery Specialist roles typically qualify for EB-2 or EB-3 sponsorship?
Most Service Delivery Specialist positions are classified under EB-3, which covers skilled workers and professionals with a bachelor's degree. If your specific role requires an advanced degree or the employer can demonstrate the position normally requires a master's, EB-2 may apply. The determining factor is how the employer drafts the PERM job description, not your personal credentials alone.
How is green card sponsorship different from H-1B sponsorship for this role?
H-1B visa is a temporary status requiring renewal every three years, and it's subject to an annual lottery. Green card sponsorship through PERM and I-140 leads to permanent residency with no renewal cycle once approved. There is no cap on the number of PERM applications an employer can file, so your case doesn't depend on lottery luck. The tradeoff is that the full process typically runs two to four years or longer depending on your birth country's priority date.
What does the PERM labor certification process involve for this job title?
Your employer files a PERM application with DOL certifying that no qualified U.S. worker is available for the role at the prevailing wage. DOL requires the employer to run a recruitment campaign, document the results, and demonstrate the offered wage meets or exceeds the level set by the OFLC Wage Search tool. Analyst review at DOL can take several months, and an audit can add considerably more time.
How can I find Service Delivery Specialist jobs that include green card sponsorship?
Standard job listings rarely specify PERM sponsorship upfront. Migrate Mate filters roles by employers with verified green card filing histories, which lets you focus your applications on companies already running PERM for similar positions. Targeting employers with prior PERM certifications in your job category reduces the time you spend educating hiring managers about the process from scratch.
Can I change employers after my PERM is filed but before I get my green card?
You can change employers after your I-140 is approved and your green card application has been pending for 180 days or more, provided the new role is in the same or similar occupational classification. This portability protection comes from AC21. Your priority date from the original I-140 carries over to the new employer's petition, preserving your place in the queue.