Green Card Field Operations Supervisor Jobs
Field Operations Supervisor roles qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification, which permanently ties your status to the employer rather than a two-year renewal cycle. Employers file an I-140 petition after PERM approval, sponsoring you for lawful permanent residency in a role that DOL classifies as requiring specialized management and technical coordination skills.
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Get Access To All JobsAt Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
About The Role
We are looking for a highly motivated Field Operations Supervisor to lead our field operations technician team while also providing technical support for our autonomous robot fleet. This hybrid role requires both leadership and hands-on problem-solving—you will oversee daily operations while also troubleshooting, maintaining, and improving our robots in the field. This position is ideal for someone who enjoys working at the intersection of operations, technology, and robotics—balancing team management, logistics, and hands-on technical work.
Responsibilities
Operations Leadership & Team Management
- Hire, train, and develop a team of field operations associates
- Lead daily operations, ensuring smooth deployment and retrieval of robots.
- Monitor and evaluate staff and robot fleet performance to meet KPIs and service operational objectives.
- Collaborate cross functionally with the organization to identify pain points and product needs to increase efficiencies in operations
- Coordinate with Operations, Hardware Management, and HR for personnel administration, including performance appraisals, promotions, and compliance with company policies.
- Ensure proper documentation of operational procedures and performance improvements.
Robotics Technical Support & Maintenance
- Troubleshoot, diagnose and repair robots using hardware and software tools.
- Monitor and support the fleet in the field, resolving real-time operational issues.
- Conduct component- and assembly-level testing to identify performance issues.
- Create and implement SLA’s to track team performance and report against
- Provide feedback to engineering and development teams to refine hardware, software, and operational processes.
- Track, manage, and maintain lab and component inventories.
- Log repair activities in Jira, including photos and videos, to inform hardware and software teams.
- Maintain the cleanliness and appearance of robots to uphold Serve Robotics’ brand image.
Qualifications
- 5+ years of experience hiring and managing a team of 5+ employees in operations, hardware, logistics, or a related field.
- 5+ years in field operations, delivery, logistics, or technical support.
- Strong oral and written communication skills.
- High-level interpersonal skills to work effectively independently and across all levels of the organization.
- Strong organizational, collaboration, and problem-solving skills.
- Ability to work weekends, evenings, and holidays on-site.
- Valid U.S. driver’s license and ability to drive U-Haul-sized vehicles.
- Ability to lift 70 lbs and spend extended periods on your feet.
Technical Skills
- 3+ years of experience in electro-mechanical, robotics, automotive, electronics, or a similar technical field.
- Proficiency with diagnostic tools, including multimeters, oscilloscopes, and bench equipment.
- Experience with software and hardware troubleshooting.
- Familiarity with Jira or similar documentation tools.
What Makes You Standout
- Bachelor’s degree in Business, Economics, Engineering, or a related field.
- 3+ years of experience in customer resolution & support.
- Experience at high-growth, fast-paced startups.
- Familiarity with Google Suite (Docs & Sheets).
- Passion for efficiency, innovation, and robotics.
- Multi-lingual (Spanish preferred).
- Experience with rapid prototyping, testing, or instrumentation.
- Comfortable riding a bicycle in a city environment.
- Comfortable driving a sprinter van in big city environment.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
About The Role
We are looking for a highly motivated Field Operations Supervisor to lead our field operations technician team while also providing technical support for our autonomous robot fleet. This hybrid role requires both leadership and hands-on problem-solving—you will oversee daily operations while also troubleshooting, maintaining, and improving our robots in the field. This position is ideal for someone who enjoys working at the intersection of operations, technology, and robotics—balancing team management, logistics, and hands-on technical work.
Responsibilities
Operations Leadership & Team Management
- Hire, train, and develop a team of field operations associates
- Lead daily operations, ensuring smooth deployment and retrieval of robots.
- Monitor and evaluate staff and robot fleet performance to meet KPIs and service operational objectives.
- Collaborate cross functionally with the organization to identify pain points and product needs to increase efficiencies in operations
- Coordinate with Operations, Hardware Management, and HR for personnel administration, including performance appraisals, promotions, and compliance with company policies.
- Ensure proper documentation of operational procedures and performance improvements.
Robotics Technical Support & Maintenance
- Troubleshoot, diagnose and repair robots using hardware and software tools.
- Monitor and support the fleet in the field, resolving real-time operational issues.
- Conduct component- and assembly-level testing to identify performance issues.
- Create and implement SLA’s to track team performance and report against
- Provide feedback to engineering and development teams to refine hardware, software, and operational processes.
- Track, manage, and maintain lab and component inventories.
- Log repair activities in Jira, including photos and videos, to inform hardware and software teams.
- Maintain the cleanliness and appearance of robots to uphold Serve Robotics’ brand image.
Qualifications
- 5+ years of experience hiring and managing a team of 5+ employees in operations, hardware, logistics, or a related field.
- 5+ years in field operations, delivery, logistics, or technical support.
- Strong oral and written communication skills.
- High-level interpersonal skills to work effectively independently and across all levels of the organization.
- Strong organizational, collaboration, and problem-solving skills.
- Ability to work weekends, evenings, and holidays on-site.
- Valid U.S. driver’s license and ability to drive U-Haul-sized vehicles.
- Ability to lift 70 lbs and spend extended periods on your feet.
Technical Skills
- 3+ years of experience in electro-mechanical, robotics, automotive, electronics, or a similar technical field.
- Proficiency with diagnostic tools, including multimeters, oscilloscopes, and bench equipment.
- Experience with software and hardware troubleshooting.
- Familiarity with Jira or similar documentation tools.
What Makes You Standout
- Bachelor’s degree in Business, Economics, Engineering, or a related field.
- 3+ years of experience in customer resolution & support.
- Experience at high-growth, fast-paced startups.
- Familiarity with Google Suite (Docs & Sheets).
- Passion for efficiency, innovation, and robotics.
- Multi-lingual (Spanish preferred).
- Experience with rapid prototyping, testing, or instrumentation.
- Comfortable riding a bicycle in a city environment.
- Comfortable driving a sprinter van in big city environment.
See all 39+ Green Card Field Operations Supervisor Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Field Operations Supervisor
Document your supervisory scope precisely
PERM requires the employer to define the job duties with specificity. Gather records showing crew size, budget authority, and equipment oversight now. Vague duty descriptions are a leading cause of PERM audits for operations roles.
Verify your degree meets EB-2 thresholds
EB-2 covers advanced-degree professionals, but a bachelor's plus five years of progressive supervisory experience can also qualify. Pull your official transcripts and reference letters before employers begin the PERM prevailing-wage determination.
Target employers enrolled in E-Verify
E-Verify enrollment signals an employer already has immigration compliance infrastructure in place. Field operations roles at utilities, logistics, and construction firms with federal contracts are frequently required to use E-Verify, making them practical sponsorship targets.
Use Migrate Mate to find green card sponsors
Search for Field Operations Supervisor openings filtered by PERM sponsorship history using Migrate Mate. It surfaces employers who have filed labor certifications for comparable roles, saving you from cold-applying to companies that don't sponsor.
Negotiate PERM filing timing before accepting an offer
Ask directly whether the employer will initiate PERM within 90 days of your start date. Priority date can take years to become current for some nationalities, so starting PERM early protects you if you later pursue adjustment of status.
Confirm the offered wage meets DOL prevailing standards
Before signing an offer letter, cross-check your location and job zone against the OFLC Wage Search. PERM requires the offered wage to meet or exceed the prevailing wage, and a shortfall forces the employer to refile, adding months to the process.
Green Card Field Operations Supervisor: Frequently Asked Questions
Do Field Operations Supervisor roles typically qualify for EB-2 or EB-3 sponsorship?
Both categories are possible depending on how the employer defines the position. EB-3 covers skilled workers and professionals and is the more common path when the role requires a bachelor's degree but not an advanced one. EB-2 applies when the position requires a master's degree or equivalent, which some senior supervisory roles can justify through a combination of a bachelor's degree and five or more years of progressive experience.
How does PERM green card sponsorship differ from H-1B sponsorship for this role?
H-1B visa is temporary and subject to an annual lottery, while PERM sponsorship leads to permanent residency with no annual cap at the EB-3 level for many countries. PERM requires the employer to conduct a formal recruitment process and obtain a labor certification from DOL before filing the I-140 petition. The total timeline is longer than H-1B processing, often spanning two to four years, but the outcome is a green card rather than a status that expires.
What does the PERM labor certification process look like for an operations supervisor role?
The employer posts the job through DOL-required recruitment channels, documents that no qualified U.S. worker applied, then submits the ETA Form 9089 to DOL's OFLC. For field operations roles, the job duties must be written to reflect the actual supervisory and technical requirements rather than a generic description. USCIS reviews the I-140 petition after PERM is certified, and the priority date established at that point determines your place in the green card queue.
How can I find Field Operations Supervisor jobs where the employer already sponsors green cards?
Migrate Mate lets you search specifically for Field Operations Supervisor openings at employers with PERM filing history, so you're targeting companies that have sponsored comparable roles before. This is more reliable than asking recruiters speculatively, since PERM filings are public DOL records and reflect actual sponsorship behavior rather than stated intentions.
Can I change employers after my I-140 is approved without losing my priority date?
Yes, under AC21 portability rules, you can change to a same or similar occupational role after your I-140 has been approved and your adjustment of status application has been pending for 180 days or more. Field Operations Supervisor roles within the same SOC occupational group generally qualify as similar enough to port. Consult an immigration attorney before switching employers once you're inside that window, since USCIS evaluates portability on a case-by-case basis.