Business Operations Manager Green Card Jobs
Business Operations Manager roles qualify for EB-2 and EB-3 green card sponsorship through the PERM labor certification process, which requires employers to document recruitment efforts before filing your I-140 petition. Operational leadership positions at mid-size to large companies regularly carry sponsorship, making this one of the more accessible management tracks for foreign professionals pursuing permanent residency.
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Business Operations Manager, Loan Servicing — P2 Lending Operations & Partnerships | Intuit
We're looking for a Business Operations Manager to own the back office servicing operations that keep our lending products running reliably for hundreds of thousands of small business customers. This role sits at the intersection of financial operations, customer escalation management, and AI-powered process transformation — and is central to how we scale servicing quality as our product portfolio grows.
You'll manage the day-to-day execution of critical back office functions including fraud claims intake, manual payment processing, and issue escalation resolution, while also driving the data analysis and process improvement work that reduces manual effort over time. The ideal candidate brings deep loan servicing expertise, strong analytical instincts, and a genuine enthusiasm for using AI tools to work smarter.
Why This Role Matters
Our team manages the post-acceptance experience for 300k+ customers across 6 lending products. Back office operations are the safety net — when something goes wrong for a customer, this team makes it right. As we scale into new products and markets, the person in this role will help us do that without proportionally scaling manual effort, by embedding AI and better data into how we work.
Responsibilities
Back Office Operations:
- Own end-to-end execution of fraud claims intake — triaging inbound claims, coordinating with internal teams, and ensuring timely resolution within SLA
- Manage manual payment processing workflows, including exception handling, reconciliation, and escalation to finance and engineering teams
- Serve as the primary escalation point for complex servicing issues that cannot be resolved at the front line — owning resolution from intake to close
- Maintain accurate documentation of processes, exceptions, and outcomes to support audit readiness and compliance requirements
- Partner closely with leadership to ensure back office operations are aligned with investor, bank partner, and regulatory obligations
Process Improvement & AI:
- Identify manual, repetitive workflows that are candidates for automation or AI-assisted handling, and build the business case for investment
- Use data analysis to surface trends in fraud claims, payment exceptions, and escalations — translating patterns into actionable recommendations for product and engineering teams
- Build and maintain dashboards and reporting that give leadership real-time visibility into back office volume, resolution rates, and SLA performance
- Partner with the AI/platform team to pilot and scale AI-powered tools within servicing operations, serving as the operational owner for new capabilities as they roll out
- Drive continuous improvement in back office workflows, with a goal of meaningfully reducing manual touchpoints quarter over quarter
Cross-Functional Partnership:
- Act as the operational voice of back office servicing in cross-functional conversations with product, engineering, compliance, and finance
- Coordinate with BPO partners on back office processes, ensuring quality standards are met and issues are escalated appropriately
- Support new product launches by defining back office operational requirements and readiness criteria before go-live
Qualifications
What We're Looking For:
- 4–6 years of experience in loan servicing, financial operations, or a related back office function — ideally in a high-volume consumer or SMB lending environment
- Demonstrated experience managing fraud claims, payment exception workflows, or customer escalation processes end to end
- Strong data analysis skills — comfortable building reports, analyzing trends, and presenting findings to leadership without needing significant support
- Hands-on experience with or strong curiosity about AI tools and automation — you don't need to be an engineer, but you should be the person on the team who wants to figure out how AI can reduce manual work
- Proficiency with tools like Excel, Google Sheets, Salesforce, or LoanPro (or similar loan management systems)
- Excellent written and verbal communication — able to document complex processes clearly and communicate escalations with the right level of urgency and precision
- High ownership mindset — you follow through without being asked twice, and you escalate early when something is at risk
- Experience working in or alongside BPO environments is a plus
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Overview
Business Operations Manager, Loan Servicing — P2 Lending Operations & Partnerships | Intuit
We're looking for a Business Operations Manager to own the back office servicing operations that keep our lending products running reliably for hundreds of thousands of small business customers. This role sits at the intersection of financial operations, customer escalation management, and AI-powered process transformation — and is central to how we scale servicing quality as our product portfolio grows.
You'll manage the day-to-day execution of critical back office functions including fraud claims intake, manual payment processing, and issue escalation resolution, while also driving the data analysis and process improvement work that reduces manual effort over time. The ideal candidate brings deep loan servicing expertise, strong analytical instincts, and a genuine enthusiasm for using AI tools to work smarter.
Why This Role Matters
Our team manages the post-acceptance experience for 300k+ customers across 6 lending products. Back office operations are the safety net — when something goes wrong for a customer, this team makes it right. As we scale into new products and markets, the person in this role will help us do that without proportionally scaling manual effort, by embedding AI and better data into how we work.
Responsibilities
Back Office Operations:
- Own end-to-end execution of fraud claims intake — triaging inbound claims, coordinating with internal teams, and ensuring timely resolution within SLA
- Manage manual payment processing workflows, including exception handling, reconciliation, and escalation to finance and engineering teams
- Serve as the primary escalation point for complex servicing issues that cannot be resolved at the front line — owning resolution from intake to close
- Maintain accurate documentation of processes, exceptions, and outcomes to support audit readiness and compliance requirements
- Partner closely with leadership to ensure back office operations are aligned with investor, bank partner, and regulatory obligations
Process Improvement & AI:
- Identify manual, repetitive workflows that are candidates for automation or AI-assisted handling, and build the business case for investment
- Use data analysis to surface trends in fraud claims, payment exceptions, and escalations — translating patterns into actionable recommendations for product and engineering teams
- Build and maintain dashboards and reporting that give leadership real-time visibility into back office volume, resolution rates, and SLA performance
- Partner with the AI/platform team to pilot and scale AI-powered tools within servicing operations, serving as the operational owner for new capabilities as they roll out
- Drive continuous improvement in back office workflows, with a goal of meaningfully reducing manual touchpoints quarter over quarter
Cross-Functional Partnership:
- Act as the operational voice of back office servicing in cross-functional conversations with product, engineering, compliance, and finance
- Coordinate with BPO partners on back office processes, ensuring quality standards are met and issues are escalated appropriately
- Support new product launches by defining back office operational requirements and readiness criteria before go-live
Qualifications
What We're Looking For:
- 4–6 years of experience in loan servicing, financial operations, or a related back office function — ideally in a high-volume consumer or SMB lending environment
- Demonstrated experience managing fraud claims, payment exception workflows, or customer escalation processes end to end
- Strong data analysis skills — comfortable building reports, analyzing trends, and presenting findings to leadership without needing significant support
- Hands-on experience with or strong curiosity about AI tools and automation — you don't need to be an engineer, but you should be the person on the team who wants to figure out how AI can reduce manual work
- Proficiency with tools like Excel, Google Sheets, Salesforce, or LoanPro (or similar loan management systems)
- Excellent written and verbal communication — able to document complex processes clearly and communicate escalations with the right level of urgency and precision
- High ownership mindset — you follow through without being asked twice, and you escalate early when something is at risk
- Experience working in or alongside BPO environments is a plus
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Business Operations Manager
Align your credentials with PERM requirements early
PERM requires your degree and experience to match the job description exactly. If your operations role spans finance, logistics, and people management, document each function separately so your credentials clear DOL's audit criteria without gaps.
Target employers with PERM filing history
Search the OFLC Wage Search to verify which employers have certified PERM applications for operations management roles. Companies that have filed before understand the process and are far less likely to withdraw sponsorship mid-petition.
Negotiate job description scope before PERM starts
Once DOL certifies the PERM, the job duties are locked. Push for a description broad enough to cover how the role evolves, since being promoted or shifting functions after filing can trigger a new labor certification.
Understand EB-2 versus EB-3 placement for your profile
EB-2 requires an advanced degree or equivalent; EB-3 covers bachelor's-level professionals. Your employer's attorney will classify your role, but knowing which category applies affects your priority date and wait time, especially for Indian and Chinese nationals.
Find green-card-sponsoring employers on Migrate Mate
Filter Migrate Mate by Business Operations Manager roles to surface companies with active EB-2 and EB-3 sponsorship history. This narrows your search to employers who have already committed resources to the PERM and I-140 process.
Prepare for the supervised recruitment period before your offer
PERM requires the employer to run a federally mandated recruitment process lasting at least 30 days. Ask hiring managers upfront whether they have legal counsel in place, since starting this clock without an immigration attorney frequently causes PERM denials.
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Find Business Operations Manager JobsBusiness Operations Manager Green Card Sponsorship: Frequently Asked Questions
Does a Business Operations Manager role qualify for EB-2 or EB-3 green card sponsorship?
Both categories can apply. EB-2 fits candidates with a master's degree or a bachelor's degree plus five years of progressive operations experience. EB-3 covers professionals with a qualifying bachelor's degree. Your employer's immigration attorney will determine the appropriate category based on the minimum requirements written into the PERM job description, not your actual credentials.
How does green card sponsorship through PERM differ from H-1B sponsorship for this role?
H-1B is a temporary status with a three-year initial period and annual lottery exposure. PERM-based green card sponsorship leads to permanent residency with no annual cap at the EB-3 level for most countries. The process takes longer, typically two to four years from PERM filing to approval, but it permanently resolves your work authorization rather than requiring repeated renewals.
Which employers sponsor green cards for Business Operations Manager positions?
Manufacturers, healthcare networks, logistics companies, and large retailers regularly sponsor operations management roles because turnover in these positions is costly. Search Migrate Mate to filter by EB-2 and EB-3 sponsoring employers in this job category, focusing on companies that have completed PERM certifications before rather than those attempting it for the first time.
Can I change employers after my I-140 is approved but before I receive my green card?
Yes, under AC21 portability rules you can change to a same or similar occupation after your I-140 is approved and your I-485 adjustment of status application has been pending for at least 180 days. Business Operations Manager roles have enough overlap with general management functions that portability transfers are generally feasible, though you should confirm the specific SOC code alignment with an immigration attorney.
What does the PERM process actually require from me as the candidate?
Your primary obligation is documentation. You'll need to provide transcripts, employment verification letters, and a resume that maps directly to the minimum requirements in the PERM job description. USCIS and DOL review whether your credentials satisfy the stated role requirements. Gaps between your documented history and the certified job description are the most common reason audits stall or deny otherwise clean petitions.
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