Service Operations Manager Green Card Jobs
Service Operations Manager roles qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification when the position requires a bachelor's degree in business, operations, or a related field. Employers file on your behalf, making sponsorship contingent on finding an employer willing to initiate the PERM process for a permanent, full-time role.
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Get Access To All JobsAbout FIU
Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.
Job Summary
Assists the Office of Business & Services (OBS) Directors with overseeing the day-to-day operations & assurance of compliance of vendors and/or service providers with contracts with FIU Business Services or operated by Business Services. Ensures the administration of policies, customer service, employee professionalism and location appearance. Develops, communicates, audits, reviews and enforces policies and procedures to ensure and establish positive customer experiences in all FIU retail, service and dining venues overseen by FIU Business Services.
- Monitors and reports key metrics such as customer satisfaction, delivery performance, cleanliness and service at each Business Service location and progress on process improvements.
- Works closely with Directors to monitor and report on adherence to contract terms as well as appropriate internal controls for Business Services and contracted vendors.
- Maintains relationships with vendors and service providers.
- Manages health department inspections and follow-up findings.
- Oversees all contractual KPI programs and dining agreements, including tracking, auditing, and presenting to vendor contacts.
- Proactively identifies risks / opportunities, develops responsive strategies and drives implementation for customer service and efficiencies.
- Builds and maintains solid business relationships with onsite vendors to maximize value to the university customers.
- Oversees Shop Venues program including the promotion of rental spaces in cooperation with marketing/communications team and FIU Central Reservations.
- Assists with Marketing team on vendors' Marketing Plans to ensure integration into OBS & University initiatives. Reviews effectiveness of promotions and other marketing initiatives in coordination with Marketing team.
Advertised Salary
$75,000-$80,000
Work Schedule
Begin time: 8:30 AM
End time: 5:00 PM
Working Condition(s)
Operating University Vehicles (all types)
Pre-Employment Requirements
- Criminal Background Check
- Driver's License Check
Other Information
- Ability to work evenings and weekends.
- Ability to work flexible hours as needed.
- Ability to travel to FIU Locations and/or FIU Campuses.
How To Apply Current Employee
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.
This posting will close at 12:00 am of the close date.
How To Apply Prospective Employee
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.
This posting will close at 12:00 am of the close date.
Disclosures Clery Notice
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).
Pay Transparency
Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Notice of Non-Discrimination
FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email ocr@fiu.edu.
Reasonable Accommodation Statement
Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or accommodations@fiu.edu. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.
About FIU
Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.
Job Summary
Assists the Office of Business & Services (OBS) Directors with overseeing the day-to-day operations & assurance of compliance of vendors and/or service providers with contracts with FIU Business Services or operated by Business Services. Ensures the administration of policies, customer service, employee professionalism and location appearance. Develops, communicates, audits, reviews and enforces policies and procedures to ensure and establish positive customer experiences in all FIU retail, service and dining venues overseen by FIU Business Services.
- Monitors and reports key metrics such as customer satisfaction, delivery performance, cleanliness and service at each Business Service location and progress on process improvements.
- Works closely with Directors to monitor and report on adherence to contract terms as well as appropriate internal controls for Business Services and contracted vendors.
- Maintains relationships with vendors and service providers.
- Manages health department inspections and follow-up findings.
- Oversees all contractual KPI programs and dining agreements, including tracking, auditing, and presenting to vendor contacts.
- Proactively identifies risks / opportunities, develops responsive strategies and drives implementation for customer service and efficiencies.
- Builds and maintains solid business relationships with onsite vendors to maximize value to the university customers.
- Oversees Shop Venues program including the promotion of rental spaces in cooperation with marketing/communications team and FIU Central Reservations.
- Assists with Marketing team on vendors' Marketing Plans to ensure integration into OBS & University initiatives. Reviews effectiveness of promotions and other marketing initiatives in coordination with Marketing team.
Advertised Salary
$75,000-$80,000
Work Schedule
Begin time: 8:30 AM
End time: 5:00 PM
Working Condition(s)
Operating University Vehicles (all types)
Pre-Employment Requirements
- Criminal Background Check
- Driver's License Check
Other Information
- Ability to work evenings and weekends.
- Ability to work flexible hours as needed.
- Ability to travel to FIU Locations and/or FIU Campuses.
How To Apply Current Employee
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.
This posting will close at 12:00 am of the close date.
How To Apply Prospective Employee
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.
This posting will close at 12:00 am of the close date.
Disclosures Clery Notice
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).
Pay Transparency
Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Notice of Non-Discrimination
FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email ocr@fiu.edu.
Reasonable Accommodation Statement
Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or accommodations@fiu.edu. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.
See all 7,730+ Service Operations Manager jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Operations Manager roles.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Service Operations Manager
Match your degree to the job requirements
PERM requires your foreign degree to align with the advertised minimum requirements. A business administration or industrial engineering degree maps cleanly to Service Operations Manager roles, but a degree in an unrelated field can trigger an RFE or PERM denial.
Target employers with PERM filing history
Search OFLC disclosure data for companies that have previously filed PERM applications under SOC code 11-1021 or similar operations management titles. Employers who have sponsored before understand the process and are less likely to back out mid-filing.
Use Migrate Mate to find sponsoring employers
Filter your job search by green card sponsorship history rather than guessing which companies sponsor. Migrate Mate surfaces employers with verified EB-2 and EB-3 filing records for operations management roles, saving you from applying to positions where sponsorship is unlikely.
Clarify sponsorship intent before accepting offers
Ask directly during the offer stage whether the employer will initiate PERM for a permanent role, not just an H-1B transfer. Some hiring managers assume you want H-1B status, so confirming green card sponsorship intent in writing prevents delays after you start.
Document your operations credentials thoroughly
PERM audit responses require evidence that your qualifications match the certified job requirements. Collect performance reviews, org charts showing direct reports, and project documentation that demonstrates scope of operations oversight before your employer files.
Understand the EB-2 versus EB-3 classification decision
If the job posting requires only a bachelor's degree, your employer will typically file under EB-3. An EB-2 classification requires the role to genuinely demand an advanced degree, which DOL scrutinizes during PERM review for operations management positions.
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Find Service Operations Manager JobsService Operations Manager Green Card Sponsorship: Frequently Asked Questions
Do Service Operations Manager roles qualify for EB-2 or EB-3 green card sponsorship?
Most Service Operations Manager positions qualify under EB-3 when the role requires a bachelor's degree. EB-2 classification is possible when the employer can demonstrate the position genuinely requires an advanced degree or the candidate has a graduate degree in a directly related field like business administration or operations management. The employer defines the minimum requirements in the PERM job description, which DOL then certifies.
How does green card sponsorship differ from H-1B for a Service Operations Manager?
Green card sponsorship through PERM and I-140 leads to permanent residency, not a temporary status. Unlike H-1B, there is no annual cap lottery at the EB-3 level for most countries, so your petition isn't subject to random selection. The tradeoff is timeline: PERM labor certification alone typically takes six to eighteen months before USCIS even reviews the I-140 petition, making the total process significantly longer than an H-1B transfer.
What does the PERM labor certification process involve for this role?
Your employer must conduct a DOL-supervised recruitment campaign to demonstrate no qualified U.S. workers are available for the Service Operations Manager position at the prevailing wage. This includes job postings, internal notices, and documentation of why any U.S. applicants were not selected. DOL then either certifies or audits the application. You cannot self-petition under standard EB-3 sponsorship.
How do I find employers willing to sponsor a green card for operations management jobs?
Start by searching OFLC disclosure data for companies with prior PERM filings in operations management roles. Migrate Mate aggregates this data and lets you filter job opportunities by verified green card sponsorship history, so you can focus on employers who have already navigated the PERM process for similar positions rather than approaching companies with no sponsorship track record.
Can I switch employers after my green card process has started?
Once your I-140 has been approved and your priority date is current or within 180 days of filing I-485, AC21 portability allows you to change to a same or similar occupation without restarting the entire process. Service Operations Manager roles generally qualify as sufficiently similar to other operations management positions, but you should confirm the new role falls under the same or a comparable SOC classification before making the switch.
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