Green Card Service Operations Manager Jobs
Service Operations Manager roles qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification when the position requires a bachelor's degree in business, operations, or a related field. Employers file on your behalf, making sponsorship contingent on finding an employer willing to initiate the PERM process for a permanent, full-time role.
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Get Access To All JobsAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Job Description
This is a Full Time, salaried position at 40 hours per week located at the Woodstock clinic for Primary Care. Schedule is Monday through Friday.
Admin Operations Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
- Supervise and direct the office's front-line clerical staff.
- Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
- Oversee and direct day to day office operations within budget guidelines.
- Manage providers schedules with templates and optimize patient care hours to enhance productivity.
- Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
- Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
- Ensure that service excellence is delivered and perform service recovery whenever necessary.
- Manage office supplies within budget.
- Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
- Participate in leading practice staff meetings on a regular basis.
- Attend and actively participate in manager/supervisor meetings.
- Ensure that patient dignity and confidentiality are maintained at all times.
- Review and approve automated time reports for accuracy.
- Develop tools to support staff and enhance efficiency.
- Provide input into staff performance reviews. May participate with manager in conducting staff performance reviews.
- Provide one to one coaching and mentoring.
- Plan, execute and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc.).
- Monitor daily transaction activity to ensure compliance with procedures.
- Resolve complex or critical situations involving patients, staff and customers: consults with manager for guidance as needed (e.g., complaints, discipline, etc.).
- Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
- Develop and implement policies and procedures as needed to support the practice.
- Complete other duties as assigned.
Qualifications
Required:
- Bachelor's degree or equivalent work experience.
- Minimum of three years of work experience in a medical or related business.
- Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, and Medicaid.
- Solid understanding of patient flow in a medical office.
- Working knowledge of medical software, Word and Excel.
- Experience managing daily cash activity and reconciling income reports with daily payments.
Preferred:
- Knowledge of CPT and ICD-10 coding.
- Leadership experience.
Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position):
Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Job Description
This is a Full Time, salaried position at 40 hours per week located at the Woodstock clinic for Primary Care. Schedule is Monday through Friday.
Admin Operations Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
- Supervise and direct the office's front-line clerical staff.
- Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
- Oversee and direct day to day office operations within budget guidelines.
- Manage providers schedules with templates and optimize patient care hours to enhance productivity.
- Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
- Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
- Ensure that service excellence is delivered and perform service recovery whenever necessary.
- Manage office supplies within budget.
- Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
- Participate in leading practice staff meetings on a regular basis.
- Attend and actively participate in manager/supervisor meetings.
- Ensure that patient dignity and confidentiality are maintained at all times.
- Review and approve automated time reports for accuracy.
- Develop tools to support staff and enhance efficiency.
- Provide input into staff performance reviews. May participate with manager in conducting staff performance reviews.
- Provide one to one coaching and mentoring.
- Plan, execute and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc.).
- Monitor daily transaction activity to ensure compliance with procedures.
- Resolve complex or critical situations involving patients, staff and customers: consults with manager for guidance as needed (e.g., complaints, discipline, etc.).
- Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
- Develop and implement policies and procedures as needed to support the practice.
- Complete other duties as assigned.
Qualifications
Required:
- Bachelor's degree or equivalent work experience.
- Minimum of three years of work experience in a medical or related business.
- Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, and Medicaid.
- Solid understanding of patient flow in a medical office.
- Working knowledge of medical software, Word and Excel.
- Experience managing daily cash activity and reconciling income reports with daily payments.
Preferred:
- Knowledge of CPT and ICD-10 coding.
- Leadership experience.
Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position):
Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
See all 4,361+ Green Card Service Operations Manager Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Service Operations Manager
Match your degree to the job requirements
PERM requires your foreign degree to align with the advertised minimum requirements. A business administration or industrial engineering degree maps cleanly to Service Operations Manager roles, but a degree in an unrelated field can trigger an RFE or PERM denial.
Target employers with PERM filing history
Search OFLC disclosure data for companies that have previously filed PERM applications under SOC code 11-1021 or similar operations management titles. Employers who have sponsored before understand the process and are less likely to back out mid-filing.
Use Migrate Mate to find sponsoring employers
Filter your job search by green card sponsorship history rather than guessing which companies sponsor. Migrate Mate surfaces employers with verified EB-2 and EB-3 filing records for operations management roles, saving you from applying to positions where sponsorship is unlikely.
Clarify sponsorship intent before accepting offers
Ask directly during the offer stage whether the employer will initiate PERM for a permanent role, not just an H-1B visa transfer. Some hiring managers assume you want H-1B status, so confirming green card sponsorship intent in writing prevents delays after you start.
Document your operations credentials thoroughly
PERM audit responses require evidence that your qualifications match the certified job requirements. Collect performance reviews, org charts showing direct reports, and project documentation that demonstrates scope of operations oversight before your employer files.
Understand the EB-2 versus EB-3 classification decision
If the job posting requires only a bachelor's degree, your employer will typically file under EB-3. An EB-2 classification requires the role to genuinely demand an advanced degree, which DOL scrutinizes during PERM review for operations management positions.
Green Card Service Operations Manager: Frequently Asked Questions
Do Service Operations Manager roles qualify for EB-2 or EB-3 green card sponsorship?
Most Service Operations Manager positions qualify under EB-3 when the role requires a bachelor's degree. EB-2 classification is possible when the employer can demonstrate the position genuinely requires an advanced degree or the candidate has a graduate degree in a directly related field like business administration or operations management. The employer defines the minimum requirements in the PERM job description, which DOL then certifies.
How does green card sponsorship differ from H-1B for a Service Operations Manager?
Green card sponsorship through PERM and I-140 leads to permanent residency, not a temporary status. Unlike H-1B, there is no annual cap lottery at the EB-3 level for most countries, so your petition isn't subject to random selection. The tradeoff is timeline: PERM labor certification alone typically takes six to eighteen months before USCIS even reviews the I-140 petition, making the total process significantly longer than an H-1B transfer.
What does the PERM labor certification process involve for this role?
Your employer must conduct a DOL-supervised recruitment campaign to demonstrate no qualified U.S. workers are available for the Service Operations Manager position at the prevailing wage. This includes job postings, internal notices, and documentation of why any U.S. applicants were not selected. DOL then either certifies or audits the application. You cannot self-petition under standard EB-3 sponsorship.
How do I find employers willing to sponsor a green card for operations management jobs?
Start by searching OFLC disclosure data for companies with prior PERM filings in operations management roles. Migrate Mate aggregates this data and lets you filter job opportunities by verified green card sponsorship history, so you can focus on employers who have already navigated the PERM process for similar positions rather than approaching companies with no sponsorship track record.
Can I switch employers after my green card process has started?
Once your I-140 has been approved and your priority date is current or within 180 days of filing I-485, AC21 portability allows you to change to a same or similar occupation without restarting the entire process. Service Operations Manager roles generally qualify as sufficiently similar to other operations management positions, but you should confirm the new role falls under the same or a comparable SOC classification before making the switch.