Green Card Operations Coordinator Jobs
Operations Coordinator roles qualify for EB-2 and EB-3 green card sponsorship when employers file a PERM labor certification through DOL. Logistics, supply chain, and program management backgrounds map well to this classification. Understanding how sponsorship timelines and prevailing-wage requirements affect your job search puts you ahead of most applicants.
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Get Access To All JobsWorking Schedule
Full-Time
Work Arrangement
Virtual
Relocation Assistance Available
No
Grade
10M
Posted Date
14-Sep-2026
Job ID
20587
Description and Requirements
The Team You Will Join
On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.
The Opportunity
The Operational Readiness Lead, Absence & Disability Programs is responsible for driving excellence across Absence, Leave, Disability, and Paid Family Leave programs while ensuring operational readiness for business transformations, migrations, system implementations, and process changes. The leader provides strategic direction, people leadership, technical expertise, coaching, and oversight to ensure compliant claim administration, workforce readiness, customer experience excellence, and successful delivery of migration initiatives.
Key Responsibilities
- Lead and develop a team of claim, absence, or operational professionals through coaching, performance management, and talent development.
- Serve as a trusted advisor to senior leaders on absence and leave operations, workforce readiness, process optimization, and risk mitigation.
- Lead cross-functional initiatives and represent the business area during strategic planning, projects, and transformation efforts.
- Foster a culture of continuous improvement, customer focus, engagement, accountability, and sound decision-making.
- Provide subject matter expertise for FMLA, ADA, state leave, PFML, disability, ERISA, and company leave programs.
- Monitor quality, audit, and authority review results to identify trends, risks, and opportunities for improvement.
- Lead operational readiness activities supporting system migrations, platform conversions, organizational changes, and process transformations.
- Develop readiness plans that include training, communication, stakeholder engagement, risk assessments, testing support, and adoption strategies.
- Assess workforce readiness and capability gaps; implement coaching and development plans to prepare teams for future-state operations.
- Establish success metrics and monitor post-migration performance and quality.
- Collaborate with project teams to ensure business requirements, operational impacts, and change management considerations are appropriately addressed.
Required Qualifications
- Extensive experience in Absence, Leave Management, Disability Claims, or related operations.
- Demonstrated people leadership experience with responsibility for coaching, development, and performance outcomes.
- Strong knowledge of FMLA, ADA, state leave laws, PFML, disability programs, and regulatory frameworks.
- Strong analytical, communication, stakeholder management, and problem-solving skills.
- Ability to influence at all organizational levels and successfully lead through change.
Preferred Qualifications
- Experience leading operational readiness, change management, system implementations, or migration initiatives.
- Catalyst & Legacy claim system experience.
- Abstraks experience.
The expected salary range for this position is $64,800 - $88,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
This posting is for a current vacancy and is anticipated to remain open for at least 60 days from the listed posting date.
Working Schedule
Full-Time
Work Arrangement
Virtual
Relocation Assistance Available
No
Grade
10M
Posted Date
14-Sep-2026
Job ID
20587
Description and Requirements
The Team You Will Join
On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.
The Opportunity
The Operational Readiness Lead, Absence & Disability Programs is responsible for driving excellence across Absence, Leave, Disability, and Paid Family Leave programs while ensuring operational readiness for business transformations, migrations, system implementations, and process changes. The leader provides strategic direction, people leadership, technical expertise, coaching, and oversight to ensure compliant claim administration, workforce readiness, customer experience excellence, and successful delivery of migration initiatives.
Key Responsibilities
- Lead and develop a team of claim, absence, or operational professionals through coaching, performance management, and talent development.
- Serve as a trusted advisor to senior leaders on absence and leave operations, workforce readiness, process optimization, and risk mitigation.
- Lead cross-functional initiatives and represent the business area during strategic planning, projects, and transformation efforts.
- Foster a culture of continuous improvement, customer focus, engagement, accountability, and sound decision-making.
- Provide subject matter expertise for FMLA, ADA, state leave, PFML, disability, ERISA, and company leave programs.
- Monitor quality, audit, and authority review results to identify trends, risks, and opportunities for improvement.
- Lead operational readiness activities supporting system migrations, platform conversions, organizational changes, and process transformations.
- Develop readiness plans that include training, communication, stakeholder engagement, risk assessments, testing support, and adoption strategies.
- Assess workforce readiness and capability gaps; implement coaching and development plans to prepare teams for future-state operations.
- Establish success metrics and monitor post-migration performance and quality.
- Collaborate with project teams to ensure business requirements, operational impacts, and change management considerations are appropriately addressed.
Required Qualifications
- Extensive experience in Absence, Leave Management, Disability Claims, or related operations.
- Demonstrated people leadership experience with responsibility for coaching, development, and performance outcomes.
- Strong knowledge of FMLA, ADA, state leave laws, PFML, disability programs, and regulatory frameworks.
- Strong analytical, communication, stakeholder management, and problem-solving skills.
- Ability to influence at all organizational levels and successfully lead through change.
Preferred Qualifications
- Experience leading operational readiness, change management, system implementations, or migration initiatives.
- Catalyst & Legacy claim system experience.
- Abstraks experience.
The expected salary range for this position is $64,800 - $88,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
This posting is for a current vacancy and is anticipated to remain open for at least 60 days from the listed posting date.
See all 8,635+ Green Card Operations Coordinator Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as an Operations Coordinator
Frame your credentials around PERM's specialty occupation standard
Operations Coordinator positions are classified under SOC 11-1021 or adjacent codes. Gather documentation showing your bachelor's degree in business, supply chain, or a related field aligns with the employer's posted minimum requirements, since PERM filings live or die on that match.
Verify prevailing wage before accepting any offer
Use the OFLC Wage Search to look up the DOL prevailing wage for Operations Coordinator in your target city before negotiating. Employers must certify they'll pay at or above that rate, and offers below it will stall the PERM filing entirely.
Target employers with active PERM filing histories
Search Migrate Mate to filter Operations Coordinator roles by employers who have filed PERM applications before. Employers with an established green card process move faster and are far less likely to abandon sponsorship mid-filing when budgets shift.
Prioritize mid-size logistics and operations firms over early-stage startups
PERM requires the employer to demonstrate financial ability to pay the offered wage from the priority date onward. Startups with limited financial documentation frequently fail this requirement. Mid-size distribution, manufacturing, and supply chain firms clear it more reliably.
Get your educational credentials evaluated before interviews begin
If your operations or business degree is from outside the U.S., obtain a credential evaluation from a NACES-accredited evaluator before you start interviewing. Employers need this for the PERM audit file, and having it ready signals you understand the process.
Understand the EB-2 versus EB-3 track before your I-140 is filed
Operations Coordinator roles typically qualify under EB-3 as skilled workers. If you hold a master's degree or can demonstrate advanced specialization, ask your employer's attorney whether an EB-2 filing is defensible, since EB-2 can mean shorter waits for some nationalities.
Green Card Operations Coordinator: Frequently Asked Questions
Do Operations Coordinator roles typically qualify for EB-2 or EB-3 green card sponsorship?
Most Operations Coordinator positions qualify under EB-3 as skilled workers requiring at least a bachelor's degree and two years of experience. EB-2 is possible if the role requires an advanced degree or the employer can document that the position demands specialized expertise beyond a standard four-year program. Your employer's immigration attorney determines which category to file under based on the actual job duties and minimum requirements posted during the PERM recruitment phase.
How does the PERM green card process differ from H-1B sponsorship for this role?
H-1B visa is a temporary work visa with an annual lottery cap and a maximum six-year stay. PERM-based green card sponsorship is a permanent immigration path with no lottery. The employer files a labor certification with DOL proving no qualified U.S. worker was available, then files an I-140 immigrant petition. For most countries, EB-3 Operations Coordinator cases face no significant backlog, making green card sponsorship a more predictable path than the H-1B lottery cycle.
What does the PERM recruitment process mean for my job search as an Operations Coordinator candidate?
During PERM, DOL requires the employer to conduct a defined recruitment campaign and document that no minimally qualified U.S. applicant applied. As a foreign candidate, you must meet every minimum requirement listed in the PERM job order exactly. Any gap between your actual credentials and the posted requirements gives DOL grounds to deny certification. Review the job description carefully against your resume before applying to roles where an employer is actively sponsoring.
How do I find Operations Coordinator jobs where employers are open to green card sponsorship?
Most job postings don't advertise green card sponsorship directly, so searching by job title alone misses most opportunities. Migrate Mate lets you filter Operations Coordinator roles by employers with documented PERM and I-140 filing history, so you're targeting companies that have already committed to sponsoring foreign workers rather than hoping a recruiter will agree to it after an offer is made.
Can my employer start my green card process while I'm on an H-1B or OPT?
Yes. Employers can file a PERM labor certification for you while you hold H-1B status, OPT, or most other work-authorized categories. Filing PERM does not affect your current visa status. Once the I-140 is approved and a visa number is available, you file for adjustment of status using Form I-485 if you're already in the U.S. Starting PERM early on H-1B is common because it lets you lock in a priority date while your temporary work authorization is still active.