Technical Operations Manager Green Card Jobs
Technical Operations Manager roles qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification when the position requires a bachelor's degree in engineering, operations, or a related field. Employers document recruitment efforts before filing, making early sponsorship conversations critical to aligning your job search with the right employers.
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Get Access To All JobsTechnical Operations Manager
As a Technical Operations Manager with KDI, you will lead the operational aspects of support and infrastructure for our clients. This includes assisting personnel, managing day to day operations driving continuous process improvements, and coordinating cross-functional technical initiatives. You will partner with leadership, systems operations, senior technical operations managers, and cross-functional teams to ensure optimal service delivery and client satisfaction.
Who Should Apply:
We welcome applicants with solid project management experience who are seeking transition into a management track. While previous management experience is not required, ideal candidates will demonstrate a clear desire to grow into a management role, supported by strong project management fundamentals. If you enjoy mentoring others and thrive in a client-facing, dynamic environment, we encourage you to apply.
Responsibilities
Operations and Service Management:
- Manage day to day operations of support team and client engagement.
- Oversee KDI Helpdesk technicians working at client Site including defining SLA targets, managing client satisfaction scores and leading escalation management.
- Collaborate with partner teams to achieve shared objectives.
- Lead incident/outage management, including communication of outages and engagement with the systems infrastructure team, identify process improvement opportunities.
- Manage client change management, including communication of changes, formal policy implementation and coordination of multiple or complex changes.
Continuous Improvement and Management:
- Track key operational metrics and identify process improvement opportunities.
- Drive iterative process improvements and measures by defining metrics to meet quality and delivery goals.
- Lead problem management through proactive problem identification, communication of recurring issues and engaging the systems infrastructure team.
Systems Maintenance:
- Manage asset tracking standards, direct regular audits of software and hardware inventory, and handle Cert tracking and MDM.
- Assist with the administration and troubleshooting escalation for IT solutions.
- Ensure compliance with existing backup policies/procedures and/or implement backup solutions.
Project & Financial Management:
- Manage cross-functional project and program planning and execution, including technical work on projects and customized reporting.
- Set, review and manage budgets and costs; and/or assist management with IT budgeting needs.
- Provide day-to-day coordination and quality assurance for projects and tasks.
- Provide coaching for other team members to improve skill sets.
Qualifications and Skills
- Experience in workforce planning, estimation, and budgeting.
- 5+ years of experience in Project Management.
- 2+ years of technical experience, preferably working in an end-user support role.
- Knowledge of best practices involving digital security.
- Ability to seamlessly connect with external and internal members of the organization for process improvements.
- Experience in procurement and asset management.
- Proven track record of creative problem solving, adapting to change, and the desire to build new processes.
- Flexible with commute throughout Bay Area, from the South Bay to San Francisco.
Pay: $120,000.00 - $150,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: Hybrid remote in Santa Clara, CA 95054
Technical Operations Manager
As a Technical Operations Manager with KDI, you will lead the operational aspects of support and infrastructure for our clients. This includes assisting personnel, managing day to day operations driving continuous process improvements, and coordinating cross-functional technical initiatives. You will partner with leadership, systems operations, senior technical operations managers, and cross-functional teams to ensure optimal service delivery and client satisfaction.
Who Should Apply:
We welcome applicants with solid project management experience who are seeking transition into a management track. While previous management experience is not required, ideal candidates will demonstrate a clear desire to grow into a management role, supported by strong project management fundamentals. If you enjoy mentoring others and thrive in a client-facing, dynamic environment, we encourage you to apply.
Responsibilities
Operations and Service Management:
- Manage day to day operations of support team and client engagement.
- Oversee KDI Helpdesk technicians working at client Site including defining SLA targets, managing client satisfaction scores and leading escalation management.
- Collaborate with partner teams to achieve shared objectives.
- Lead incident/outage management, including communication of outages and engagement with the systems infrastructure team, identify process improvement opportunities.
- Manage client change management, including communication of changes, formal policy implementation and coordination of multiple or complex changes.
Continuous Improvement and Management:
- Track key operational metrics and identify process improvement opportunities.
- Drive iterative process improvements and measures by defining metrics to meet quality and delivery goals.
- Lead problem management through proactive problem identification, communication of recurring issues and engaging the systems infrastructure team.
Systems Maintenance:
- Manage asset tracking standards, direct regular audits of software and hardware inventory, and handle Cert tracking and MDM.
- Assist with the administration and troubleshooting escalation for IT solutions.
- Ensure compliance with existing backup policies/procedures and/or implement backup solutions.
Project & Financial Management:
- Manage cross-functional project and program planning and execution, including technical work on projects and customized reporting.
- Set, review and manage budgets and costs; and/or assist management with IT budgeting needs.
- Provide day-to-day coordination and quality assurance for projects and tasks.
- Provide coaching for other team members to improve skill sets.
Qualifications and Skills
- Experience in workforce planning, estimation, and budgeting.
- 5+ years of experience in Project Management.
- 2+ years of technical experience, preferably working in an end-user support role.
- Knowledge of best practices involving digital security.
- Ability to seamlessly connect with external and internal members of the organization for process improvements.
- Experience in procurement and asset management.
- Proven track record of creative problem solving, adapting to change, and the desire to build new processes.
- Flexible with commute throughout Bay Area, from the South Bay to San Francisco.
Pay: $120,000.00 - $150,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: Hybrid remote in Santa Clara, CA 95054
See all 259+ Technical Operations Manager jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Technical Operations Manager
Match your degree to the job description
PERM requires your degree field to align with the Technical Operations Manager role requirements. A degree in systems engineering, industrial engineering, or operations management strengthens your case more than an unrelated field, even with years of experience.
Target employers with PERM filing history
Manufacturing, logistics, and infrastructure companies regularly sponsor Technical Operations Manager roles. Search DOL PERM disclosure data for employers who have filed for this occupation before, those employers already understand the PERM recruitment and documentation requirements.
Search green card roles using Migrate Mate
Filter by Technical Operations Manager roles where employers have active EB-2 or EB-3 sponsorship history. Migrate Mate surfaces this data so you can prioritize outreach to employers who have already navigated PERM for similar positions.
Verify the prevailing wage tier before negotiating
PERM requires your employer to offer at least the DOL prevailing wage for your location and job duties. Use the OFLC Wage Search to check your wage tier before discussing compensation, it affects both your offer negotiation and your employer's filing obligations.
Clarify EB-2 versus EB-3 eligibility with your employer
If the role requires an advanced degree or you hold one, your employer may be able to file under EB-2, which can reduce priority date backlogs for some countries. Confirm which classification USCIS would recognize for the actual job duties before your employer starts the PERM process.
Document cross-functional scope during recruitment
PERM job descriptions for Technical Operations Manager roles must accurately reflect duties like budget oversight, vendor management, and cross-site coordination. Gaps between your actual responsibilities and the certified job description can create problems at the I-140 or adjustment of status stage.
Technical Operations Manager jobs are hiring across the US. Find yours.
Find Technical Operations Manager JobsTechnical Operations Manager Green Card Sponsorship: Frequently Asked Questions
Does a Technical Operations Manager role qualify for EB-2 or EB-3 green card sponsorship?
Technical Operations Manager positions typically qualify for EB-3 sponsorship when they require a bachelor's degree, and for EB-2 when the employer can demonstrate the role requires an advanced degree or equivalent. Your employer files a PERM labor certification with DOL to establish that no qualified U.S. workers are available before petitioning USCIS. The specific classification depends on how the employer writes the job requirements.
How does green card sponsorship differ from H-1B for this role?
Green card sponsorship through PERM leads to permanent residency, not a temporary status that needs renewal every few years. Unlike H-1B, there is no annual lottery for EB-3 filings, and many nationalities outside of India and China face no meaningful priority date backlog. The trade-off is timeline: PERM, I-140, and adjustment of status together take one to three years in most cases, compared to a few months for an H-1B approval.
What does the PERM process involve for Technical Operations Manager positions?
Your employer must conduct a DOL-mandated recruitment campaign, documenting that no qualified U.S. workers applied or were available for the role. For Technical Operations Manager positions, the job description must precisely reflect duties like process oversight, team management, and operational planning. DOL audits PERM applications for operational roles with some regularity, so accurate documentation matters. Once PERM is certified, your employer files an I-140 petition with USCIS.
How do I find Technical Operations Manager jobs that offer green card sponsorship?
Most job postings don't advertise green card sponsorship directly, so you need to research employer PERM filing history rather than relying on postings alone. Migrate Mate lets you search Technical Operations Manager roles filtered by employers who have filed PERM applications for this type of position, saving you the manual work of cross-referencing DOL disclosure files.
Can I change employers after my green card process has started?
Once your I-140 is approved and your priority date becomes current, portability rules under AC21 allow you to change to a same or similar occupation without restarting the entire process. For Technical Operations Manager roles, a move to a comparable operations leadership position at a new employer generally qualifies. Changing employers before I-140 approval typically requires your new employer to restart PERM from the beginning.
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