Green Card Sales and Service Specialist Jobs
Sales and Service Specialist jobs with green card sponsorship are available through employers willing to file PERM labor certification, followed by an I-140 petition and adjustment of status or consular processing. EB-2 and EB-3 pathways both apply depending on your degree and experience, leading to lawful permanent residency.
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Get Access To All JobsINTRODUCTION
For more than 90 years, Simplot Company has grown as a family-owned, privately held global food and agriculture company. Our diverse businesses span agriculture, food production, manufacturing, mining, plant and animal sciences, ranching and cattle production, logistics, and transportation, connecting many of the essential steps that bring food from the earth to communities around the world.
That diversity creates strength, stability, and opportunity. Across our global business, employees can build new skills, explore different career paths, and contribute to meaningful work in a culture where safety is foundational.
Whatever your role, your work at Simplot contributes to something bigger. Join us to grow your career, make an impact, and help shape the future of food and agriculture.
SUMMARY
The Customer Sales Support Specialist (CSS Specialist) is an extension of the Simplot sales force in identifying and delivering the best possible service and product solutions for the customer. They are responsible for managing customer needs and information to drive sales into the business. This includes creating exceptional buying experiences and their expertise results in best-in-class customer relationship management, reduced churn, improved customer retention and a positive brand image for Simplot.
Under limited supervision, this position serves as the Customer Account subject matter expert in areas which may include: overseeing order lifecycle, inventory validation, risk report, critical stock and product substitutions, out of stock, product knowledge, pricing errors, and issue resolution.
The CSS Specialist role requires daily customer interactions via phone, email, social media, or chat applications that are time sensitive and critical to the front end of the business and customer experience. They are required to have strong product knowledge and an ability to efficiently interact with customers to understand their buying journeys and pain points. This allows them to effectively troubleshoot, make independent decisions for strategic product substitutions and act as a consultant for issues around product, pricing, scheduling, and shipping.
In addition to day-to-day Customer Sales Support activities, they will be expected to oversee more complex work processes and be an active participant in value add project work that may include training Customer Sales Support Associates, documenting policies/procedures, cross-functional or department process improvements, customer analytics and reports, and executing department initiatives.
KEY RESPONSIBILITIES
- Cultivates productive customer (Internal and External) interactions and responds to unexpected customer requests with sense of urgency and positive action.
- Serve as subject matter expert to include but not limited to, order lifecycle, inventory availability: risk report, out of stock, critical stock, substitution list, pricing errors and overall issue resolution.
- Receives, coordinates, and works with CSS Associates to ensure processed orders from customers, brokers, and sales area managers for shipments from manufacturing plants, warehouses and exchange locations.
- Documents all customer information and cases into Salesforce to ensure proactive approaches can be taken based on historical trends through case management.
- Demonstrates written and verbal communication for both internal and external communications.
- Will professionally handle urgent requests, feedback, and manage through ambiguity.
- Continually seeks out and pursues opportunities to enhance process effectiveness and efficiencies.
- Works on cross-functional teams to improve internal processes, documents desk and department policies and operating procedures.
- Ensures continual progress on department initiatives and improvements as assigned.
- Assist in training members of the team.
- Assists in the design and preparation of internal documentation and training for staff.
- As determined by the supervisor, provide departmental expertise and knowledge transfer to other team members.
TYPICAL EDUCATION
Bachelor’s degree (B.A. or B.S.) from 4 year college or university
RELEVANT EXPERIENCE
1+ years related experience and/or training
REQUIRED CERTIFICATIONS
OTHER INFORMATION
- Accountable for interfacing with production planning, scheduling, deployment, transportation and warehouse personnel to ensure inventory availability to meet current and projected customers needs.
- Answers product and distribution inquiries from sales, brokers and customers. Provides communication link between sales and distribution to facilitate prompt response.
- Strong negotiation skills required to ensure timely & lowest cost delivery of products to our customers.
- Identify, track and resolve customer shipment and distribution related problems. Responsible for accurately resolving deductions, short payments, and re-bills to final resolution and/or repayment.
- Communicates with customers, sales, brokers and buying groups on all issues related to bill backs, rebates, DPP, local marketing programs, and monthly volume reimbursement programs.
- Requires knowledge of JDE, BRIO and Microsoft Office Suite; foodservice pricing, rebate, & chargeback processes.
- Must have a strong understanding of the pricing and deduction management system and possess solid knowledge of the financial system to track payments and access ledger inquiries.
- The incumbent must also be able to process moderately complex data and present it to the customer in an understandable format.
- This position requires a basic knowledge of accounting principles with the ability to balance accounts.
- Must also perform semi-complex analysis and querying capabilities in Brio and have strong Microsoft Office skills (Word, Excel, Outlook).
- Must provide prompt responses, follow standard procedures, be detail-oriented, and work effectively with Simplot sales/broker teams.
- Must also be able to prioritize tasks, communicate clearly and precisely, and analyze situations and provide alternative solutions.
- Incumbents at this level resolve most questions and problems and refer only the most complex issues to higher levels.
Job Requisition ID: 27806
Travel Required:
Location(s): Simplot Headquarters - Boise
Country: United States
The Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.
If the Simplot Company decides to offer you this position, such offer will be conditioned on your satisfactory completion of a post-offer criminal background check. For Washington Job Applicants, see the Washington State Attorney General’s Washington Fair Chance Act Guide and RCW 49.94.010 for more information.
INTRODUCTION
For more than 90 years, Simplot Company has grown as a family-owned, privately held global food and agriculture company. Our diverse businesses span agriculture, food production, manufacturing, mining, plant and animal sciences, ranching and cattle production, logistics, and transportation, connecting many of the essential steps that bring food from the earth to communities around the world.
That diversity creates strength, stability, and opportunity. Across our global business, employees can build new skills, explore different career paths, and contribute to meaningful work in a culture where safety is foundational.
Whatever your role, your work at Simplot contributes to something bigger. Join us to grow your career, make an impact, and help shape the future of food and agriculture.
SUMMARY
The Customer Sales Support Specialist (CSS Specialist) is an extension of the Simplot sales force in identifying and delivering the best possible service and product solutions for the customer. They are responsible for managing customer needs and information to drive sales into the business. This includes creating exceptional buying experiences and their expertise results in best-in-class customer relationship management, reduced churn, improved customer retention and a positive brand image for Simplot.
Under limited supervision, this position serves as the Customer Account subject matter expert in areas which may include: overseeing order lifecycle, inventory validation, risk report, critical stock and product substitutions, out of stock, product knowledge, pricing errors, and issue resolution.
The CSS Specialist role requires daily customer interactions via phone, email, social media, or chat applications that are time sensitive and critical to the front end of the business and customer experience. They are required to have strong product knowledge and an ability to efficiently interact with customers to understand their buying journeys and pain points. This allows them to effectively troubleshoot, make independent decisions for strategic product substitutions and act as a consultant for issues around product, pricing, scheduling, and shipping.
In addition to day-to-day Customer Sales Support activities, they will be expected to oversee more complex work processes and be an active participant in value add project work that may include training Customer Sales Support Associates, documenting policies/procedures, cross-functional or department process improvements, customer analytics and reports, and executing department initiatives.
KEY RESPONSIBILITIES
- Cultivates productive customer (Internal and External) interactions and responds to unexpected customer requests with sense of urgency and positive action.
- Serve as subject matter expert to include but not limited to, order lifecycle, inventory availability: risk report, out of stock, critical stock, substitution list, pricing errors and overall issue resolution.
- Receives, coordinates, and works with CSS Associates to ensure processed orders from customers, brokers, and sales area managers for shipments from manufacturing plants, warehouses and exchange locations.
- Documents all customer information and cases into Salesforce to ensure proactive approaches can be taken based on historical trends through case management.
- Demonstrates written and verbal communication for both internal and external communications.
- Will professionally handle urgent requests, feedback, and manage through ambiguity.
- Continually seeks out and pursues opportunities to enhance process effectiveness and efficiencies.
- Works on cross-functional teams to improve internal processes, documents desk and department policies and operating procedures.
- Ensures continual progress on department initiatives and improvements as assigned.
- Assist in training members of the team.
- Assists in the design and preparation of internal documentation and training for staff.
- As determined by the supervisor, provide departmental expertise and knowledge transfer to other team members.
TYPICAL EDUCATION
Bachelor’s degree (B.A. or B.S.) from 4 year college or university
RELEVANT EXPERIENCE
1+ years related experience and/or training
REQUIRED CERTIFICATIONS
OTHER INFORMATION
- Accountable for interfacing with production planning, scheduling, deployment, transportation and warehouse personnel to ensure inventory availability to meet current and projected customers needs.
- Answers product and distribution inquiries from sales, brokers and customers. Provides communication link between sales and distribution to facilitate prompt response.
- Strong negotiation skills required to ensure timely & lowest cost delivery of products to our customers.
- Identify, track and resolve customer shipment and distribution related problems. Responsible for accurately resolving deductions, short payments, and re-bills to final resolution and/or repayment.
- Communicates with customers, sales, brokers and buying groups on all issues related to bill backs, rebates, DPP, local marketing programs, and monthly volume reimbursement programs.
- Requires knowledge of JDE, BRIO and Microsoft Office Suite; foodservice pricing, rebate, & chargeback processes.
- Must have a strong understanding of the pricing and deduction management system and possess solid knowledge of the financial system to track payments and access ledger inquiries.
- The incumbent must also be able to process moderately complex data and present it to the customer in an understandable format.
- This position requires a basic knowledge of accounting principles with the ability to balance accounts.
- Must also perform semi-complex analysis and querying capabilities in Brio and have strong Microsoft Office skills (Word, Excel, Outlook).
- Must provide prompt responses, follow standard procedures, be detail-oriented, and work effectively with Simplot sales/broker teams.
- Must also be able to prioritize tasks, communicate clearly and precisely, and analyze situations and provide alternative solutions.
- Incumbents at this level resolve most questions and problems and refer only the most complex issues to higher levels.
Job Requisition ID: 27806
Travel Required:
Location(s): Simplot Headquarters - Boise
Country: United States
The Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.
If the Simplot Company decides to offer you this position, such offer will be conditioned on your satisfactory completion of a post-offer criminal background check. For Washington Job Applicants, see the Washington State Attorney General’s Washington Fair Chance Act Guide and RCW 49.94.010 for more information.
See all Green Card Sales and Service Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Sales and Service Specialist Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Sales and Service Specialist
Match your credentials to the right EB category
EB-2 requires an advanced degree or a bachelor's plus five years of progressive experience in a related field. EB-3 covers professionals with a bachelor's degree or skilled workers with two or more years of relevant sales or service experience. Know which category fits your background before applying.
Use O*NET to document your occupation
Pull the O*NET occupation profile for Sales and Service Specialist roles to identify the specific skills, tasks, and education requirements USCIS and DOL use during PERM review. Matching your resume language to that profile strengthens your employer's labor certification filing.
Find sponsors through Migrate Mate
Search Migrate Mate to identify employers with verified green card sponsorship history for sales and service roles. Targeting companies that have completed PERM filings before is more effective than applying broadly and asking if sponsorship is available after the fact.
Verify prevailing wage before negotiating your offer
Your employer's PERM filing must certify that your offered wage meets the DOL prevailing wage for your role and location. Run the OFLC Wage Search for your SOC code and metro area so you can confirm your offer qualifies before the recruitment process formally begins.
Ask employers about their PERM recruitment timeline
PERM requires employers to run a formal recruitment test, including job postings, before filing with DOL. This can take three to six months before the I-140 is even filed. Ask hiring managers whether they've started or completed PERM before for similar roles so you understand the realistic timeline.
Protect your priority date if you change employers
Once your original I-140 is approved, your priority date can carry over to a new employer's I-140. If your I-485 has been pending 180 days or more, AC21 portability lets you move to a same or similar occupation without restarting the process entirely.
Green Card Sales and Service Specialist: Frequently Asked Questions
Do Sales and Service Specialist roles typically qualify for EB-2 or EB-3 green card sponsorship?
Most Sales and Service Specialist positions qualify under EB-3 as professional or skilled worker roles, particularly when the employer requires a bachelor's degree or at least two years of relevant experience. EB-2 is available if the role requires an advanced degree or if you hold a bachelor's degree plus five years of progressive experience in a directly related field.
How does green card sponsorship differ from H-1B sponsorship for this role?
Green card sponsorship through PERM leads to permanent residence, not a temporary status. The employer files a PERM labor certification with the Department of Labor, which includes a prevailing wage determination and a formal recruitment test, before submitting an I-140 petition to USCIS. Unlike H-1B visa, there is no annual lottery, but per-country limits mean nationals from high-demand countries can face significant priority-date backlogs before the final step, adjustment of status or consular processing, can be completed.
How do I find employers who have sponsored green cards for Sales and Service Specialist roles before?
Migrate Mate lets you search for employers with verified green card sponsorship history by occupation, so you can target companies that have already navigated the PERM and I-140 process for similar roles. Focusing on employers with prior sponsorship experience reduces the risk of a long internal approval process or a withdrawn offer mid-filing.
What does the PERM labor certification process involve for a Sales and Service Specialist job?
Your employer must first obtain a prevailing wage determination from DOL, then conduct a formal recruitment campaign, including job postings, to demonstrate no qualified U.S. workers are available for the role. This recruitment phase typically takes several months before the PERM application is filed with the Department of Labor. DOL then audits or certifies the application, after which the employer files an I-140 with USCIS.
Can I switch employers after my green card sponsorship is in progress?
Changing employers restarts the PERM process unless specific portability rules apply. If your original I-140 was approved, your priority date can transfer to a new employer's I-140. If your I-485 has been pending for at least 180 days, AC21 portability allows you to move to the same or a similar occupation without losing your place in line, but the new role must be comparable to the one on the original approved petition.