Green Card Service Director Jobs
Service Director jobs with green card sponsorship require employers to complete PERM labor certification with the Department of Labor, file an I-140 immigrant petition with USCIS, and demonstrate that no qualified U.S. workers were displaced. EB-2 and EB-3 pathways both apply, depending on your degree level and years of progressive management experience, leading to lawful permanent residence.
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Get Access To All JobsINTRODUCTION
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
The Client Service Director is accountable for leading a Client Service team that delivers high quality and efficient service to both the internal and external clients of one or more Branches. This role reports directly into the Client Service Leader with a strong dotted-line reporting relationship to the Branch Manager to ensure Service goals and objectives support the Branch strategy. The Client Service Director will have people management responsibility over one or more Branch’s Client Service Supervisors, Managers and Associates. The Client Service Director has a direct impact on business outcomes such as client retention, client satisfaction, enhancing AJG’s value to our clients and prospects, achieving operating/margin targets and creating a culture of performance and continuous improvement.
Client Service Director’s Primary Areas of Focus:
- Delivers high quality client service consistent with Gallagher’s operational standards and practices
- Ties the priorities of the Client Service Operations function with the Branch’s strategies and key priorities through close interactions with the Branch Manager(s) and Regional Client Service Operations Leader
- Manages and develops a high performing team by being a champion for client service, teamwork, knowledge sharing, commitment to continuous improvement and commitment to people development
- Holds team members accountable for consistently achieving or exceeding productivity and performance metrics across the Branch
- Identifies continuous improvement opportunities and leads the effort to implement changes
HOW YOU'LL MAKE AN IMPACT
Manages the Client Experience:
- Ensures team delivers consistent, positive operational results by achieving and maintaining defined service levels by successfully executing agreed to processes, which includes using all the prescribed systems, resources and tools
- Executes ongoing audits to proactively measure performance against established service levels, processes, procedures, etc. and uses results to identify training, best practice sharing and process improvement opportunities
- Monitors workflow and throughput to ensure team meets or exceeds performance standards, leveraging standard operational reports, adjusting resources and rebalancing work as required
- Resolves difficult, high profile client issues; Conducts root-cause analyses, implements appropriate corrective action plan(s), and applies/shares lessons learned for future benefit
- Proactively communicates key operational performance to operations team members, Branch Management and other key stakeholders including Production teams
- Effectively works with other Branches and Regions to identify enterprise-wide client service issues; Collaborates with other regions to create action plans for problem resolution
- Identifies, facilitates, leads and/or participates in projects to continually improve operations, which includes projects and initiatives with a Regional or Divisional scope
- Coordinates requests and resolves issues with Service Centers partners
- Seeks and develops new business opportunities in alignment with Branch objectives and targets
- Consistently measures client satisfaction and proactively addresses areas of client concerns
- May directly service a book of business, which should not occupy any more than 20% of your time
Manages People:
- Provides direct leadership to multiple client service teams, including all aspects of talent acquisition and development, employee engagement, etc.
- Identifies, hires, develops and retains a high performing staff through continuous learning, honest feedback, rigorous development and disciplined talent management
- Uses collaboration to effectively manage functions across a matrix environment
- Provides feedback and coaching timely to ensure effective client service and continuous staff development
- Accepts appropriate feedback and incorporates recommendations that improve customer service, staff development, and staff retention
- Identifies, promotes and adopts performance and support tools for client service staff and ensures staff is fully trained and able to perform at a high level
- Supports team by leading communication and adopting resources and tools to deliver the best service to our clients
- Utilizes effective hiring practices, employee engagement strategies and training to maximize employee retention and team performance
- Develops team bench strength, by identifying and preparing appropriate back-up and succession on all functions/areas of responsibility, including team leadership
- Effectively balances workload of staff to ensure quality service for clients while offering growth and cross-training opportunities for team
- Maintains confidential information
- Successfully utilizes rigorous and disciplined talent management strategies to meet or exceed operations goals and defined performance metrics
- Champions teamwork, knowledge sharing, commitment to continuous improvement and personal accountability
- Ensures proper staffing through appropriate workload balancing, forecasting and utilization of employee cross-training; Maintains staffing levels within targeted ranges
ABOUT YOU
Critical Competencies:
- Able to balance the unique needs of our clients while maximizing operational efficiency
- Known for developing employees and teams
- Role model for achieving performance standards and champion of Gallagher’s shared values
- Strong planning and organizational skills with the ability to handle varied tasks/instructions
- Successfully manages competing priorities
- Able to be flexible when required, responding to change and learning opportunities
- Independently manages multiple tasks and responsibilities for self and teams
- Strong client focus
- Strong decision making skills based on evidence/data
- Identifies and resolves problems through root cause analysis and creative solutions
- Strong initiative with excellent time management skills
- Solid understanding of financial concepts and reporting
REQUIREMENTS
- Bachelor's degree with 5+ years client service and/or claims management experience –OR– High School degree/GED with 10+ years client service and/or claims management experience
- 3+ years experience leading a team preferred
- Producer’s License
- Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology
- Prior experience designing and implementing productivity and client service improvements
- Experience leading and managing teams (preferably in a matrix environment) within an operational service delivery or shared services environment
- Strong communicator at all levels
COMPENSATION AND BENEFITS
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
INTRODUCTION
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
The Client Service Director is accountable for leading a Client Service team that delivers high quality and efficient service to both the internal and external clients of one or more Branches. This role reports directly into the Client Service Leader with a strong dotted-line reporting relationship to the Branch Manager to ensure Service goals and objectives support the Branch strategy. The Client Service Director will have people management responsibility over one or more Branch’s Client Service Supervisors, Managers and Associates. The Client Service Director has a direct impact on business outcomes such as client retention, client satisfaction, enhancing AJG’s value to our clients and prospects, achieving operating/margin targets and creating a culture of performance and continuous improvement.
Client Service Director’s Primary Areas of Focus:
- Delivers high quality client service consistent with Gallagher’s operational standards and practices
- Ties the priorities of the Client Service Operations function with the Branch’s strategies and key priorities through close interactions with the Branch Manager(s) and Regional Client Service Operations Leader
- Manages and develops a high performing team by being a champion for client service, teamwork, knowledge sharing, commitment to continuous improvement and commitment to people development
- Holds team members accountable for consistently achieving or exceeding productivity and performance metrics across the Branch
- Identifies continuous improvement opportunities and leads the effort to implement changes
HOW YOU'LL MAKE AN IMPACT
Manages the Client Experience:
- Ensures team delivers consistent, positive operational results by achieving and maintaining defined service levels by successfully executing agreed to processes, which includes using all the prescribed systems, resources and tools
- Executes ongoing audits to proactively measure performance against established service levels, processes, procedures, etc. and uses results to identify training, best practice sharing and process improvement opportunities
- Monitors workflow and throughput to ensure team meets or exceeds performance standards, leveraging standard operational reports, adjusting resources and rebalancing work as required
- Resolves difficult, high profile client issues; Conducts root-cause analyses, implements appropriate corrective action plan(s), and applies/shares lessons learned for future benefit
- Proactively communicates key operational performance to operations team members, Branch Management and other key stakeholders including Production teams
- Effectively works with other Branches and Regions to identify enterprise-wide client service issues; Collaborates with other regions to create action plans for problem resolution
- Identifies, facilitates, leads and/or participates in projects to continually improve operations, which includes projects and initiatives with a Regional or Divisional scope
- Coordinates requests and resolves issues with Service Centers partners
- Seeks and develops new business opportunities in alignment with Branch objectives and targets
- Consistently measures client satisfaction and proactively addresses areas of client concerns
- May directly service a book of business, which should not occupy any more than 20% of your time
Manages People:
- Provides direct leadership to multiple client service teams, including all aspects of talent acquisition and development, employee engagement, etc.
- Identifies, hires, develops and retains a high performing staff through continuous learning, honest feedback, rigorous development and disciplined talent management
- Uses collaboration to effectively manage functions across a matrix environment
- Provides feedback and coaching timely to ensure effective client service and continuous staff development
- Accepts appropriate feedback and incorporates recommendations that improve customer service, staff development, and staff retention
- Identifies, promotes and adopts performance and support tools for client service staff and ensures staff is fully trained and able to perform at a high level
- Supports team by leading communication and adopting resources and tools to deliver the best service to our clients
- Utilizes effective hiring practices, employee engagement strategies and training to maximize employee retention and team performance
- Develops team bench strength, by identifying and preparing appropriate back-up and succession on all functions/areas of responsibility, including team leadership
- Effectively balances workload of staff to ensure quality service for clients while offering growth and cross-training opportunities for team
- Maintains confidential information
- Successfully utilizes rigorous and disciplined talent management strategies to meet or exceed operations goals and defined performance metrics
- Champions teamwork, knowledge sharing, commitment to continuous improvement and personal accountability
- Ensures proper staffing through appropriate workload balancing, forecasting and utilization of employee cross-training; Maintains staffing levels within targeted ranges
ABOUT YOU
Critical Competencies:
- Able to balance the unique needs of our clients while maximizing operational efficiency
- Known for developing employees and teams
- Role model for achieving performance standards and champion of Gallagher’s shared values
- Strong planning and organizational skills with the ability to handle varied tasks/instructions
- Successfully manages competing priorities
- Able to be flexible when required, responding to change and learning opportunities
- Independently manages multiple tasks and responsibilities for self and teams
- Strong client focus
- Strong decision making skills based on evidence/data
- Identifies and resolves problems through root cause analysis and creative solutions
- Strong initiative with excellent time management skills
- Solid understanding of financial concepts and reporting
REQUIREMENTS
- Bachelor's degree with 5+ years client service and/or claims management experience –OR– High School degree/GED with 10+ years client service and/or claims management experience
- 3+ years experience leading a team preferred
- Producer’s License
- Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology
- Prior experience designing and implementing productivity and client service improvements
- Experience leading and managing teams (preferably in a matrix environment) within an operational service delivery or shared services environment
- Strong communicator at all levels
COMPENSATION AND BENEFITS
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
See all 174+ Green Card Service Director Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Service Director Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship in Service Director
Align your credentials to EB-2 or EB-3
Pull your official transcripts and employment records before you apply. EB-2 requires an advanced degree or a bachelor's plus five years of progressive experience in service operations management. EB-3 covers professionals with a bachelor's degree or skilled workers with two or more years of relevant experience.
Search verified sponsors on Migrate Mate
Target employers with a documented history of sponsoring green cards for management roles. Migrate Mate lists employers with verified green card sponsorship activity, so you spend your time on companies already committed to the PERM and I-140 process rather than guessing.
Benchmark your wage against OFLC prevailing rates
PERM requires your offered salary to meet or exceed the DOL prevailing wage for your role and location. Run the OFLC Wage Search for the Service Director SOC code before you negotiate an offer so you can confirm compliance and avoid delays in the labor certification stage.
Review the O*NET profile before interviews
PERM job descriptions must accurately reflect the actual duties USCIS will adjudicate. Study the O*NET occupation profile for Service Director to ensure your resume and employer's job posting both use duties language that survives DOL scrutiny during the recruitment test phase.
Understand priority dates before accepting an offer
Your country of birth determines your place in the per-country queue, not citizenship. Nationals from high-demand countries can face significant backlogs even after PERM and I-140 approval. Ask the employer about their experience with priority date retrogression before you commit to a sponsored position.
Protect your priority date if you change employers
Once your I-140 is approved, that priority date can carry over to a new employer's I-140 petition. If your I-485 adjustment of status has been pending 180 days or more, AC21 portability lets you move to a same or similar occupation without losing your place in the queue.
Green Card Service Director: Frequently Asked Questions
What green card categories cover Service Director roles?
Service Director positions typically qualify under EB-2 or EB-3. EB-2 applies if the role requires an advanced degree or a bachelor's degree combined with at least five years of progressive management experience. EB-3 covers professionals with a bachelor's degree or skilled workers who have two or more years of relevant experience. Your employer's HR and immigration counsel will determine which category fits the specific job description and your credentials.
How does green card sponsorship differ from H-1B sponsorship for this role?
H-1B visa grants temporary work authorization, typically in two-year or three-year increments, with no guarantee of permanent status. Green card sponsorship through EB-2 or EB-3 leads to lawful permanent residence. It requires PERM labor certification filed with the Department of Labor, a prevailing wage determination, a formal U.S. worker recruitment test, and then an I-140 petition with USCIS. The process is longer and more documentation-intensive, but the outcome is permanent rather than temporary authorization.
How do I find employers who sponsor green cards for Service Director positions?
Migrate Mate lists employers with verified green card sponsorship history for management roles, so you can focus your search on companies that have already committed to the PERM and I-140 process. This saves time compared to applying broadly and discovering after an offer that an employer has no experience with employment-based green card sponsorship for director-level positions.
What is the PERM process and how long does it take?
PERM, or Program Electronic Review Management, is the Department of Labor's labor certification process. Your employer must conduct a formal recruitment test to demonstrate no qualified U.S. workers were available for the role, then submit the application to DOL. Processing times vary and can extend significantly. After PERM certification, your employer files the I-140 petition with USCIS, and your priority date determines when you can file for adjustment of status or consular processing.
Can I change employers after my green card process starts?
Two distinct rules apply depending on the stage. If your I-140 has been approved, your priority date can carry over to a new employer's I-140 petition. If your I-485 adjustment of status has been pending for 180 days or more, AC21 portability lets you move to the same or a similar occupation without losing your priority date position, but you must notify USCIS and confirm the new role qualifies as substantially similar to the original sponsored position.