Green Card Support Engineer Jobs
Support Engineer roles qualify for EB-2 and EB-3 green card sponsorship through the PERM labor certification process, which permanently ties your residency to a U.S. employer rather than a temporary visa status. Employers file on your behalf with DOL and USCIS, making sponsorship readiness a key factor in your job search.
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Get Access To All JobsCurrent Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
Location: South Florida-based Onsite Position
The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Desktop Support Technician to work in Coral Gables, Florida.
The Desktop Support Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The Desktop Support Technician - Central monitors systems and advises senior staff of network application status.
Core Responsibilities:
- Acts as first point of contact in the problem determination process, for desktop and network issues.
- Provides quality customer service to all clients in a timely and professional manner.
- Organizes and prioritizes support requests.
- Monitors, administers, tracks, and verifies completion of help desk tickets.
- Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
- Prepares, installs, tests, and certifies any desktop configuration, including software drivers.
- Conducts basic troubleshooting for desktop and laptop computers.
- Applies migration from the previous PC and executes PC hardware moves.
- Loads and configures software at desktop.
- Verifies software is functional and escalates issues.
- Decommissions any existing hardware that has been replaced.
- Completes, updates, and closes Service Center tickets.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Department Specific Job Functions:
- Assists faculty, staff, and speakers with the setup and operation of classroom audiovisual equipment, presentation software, and University-supported instructional technologies.
- Performs routine classroom technology checks to verify that audiovisual equipment and instructional systems are operational prior to scheduled activities.
- Provides initial troubleshooting of classroom audiovisual systems and refers complex technical issues to senior technical staff as appropriate.
- Assists with the setup, testing, and technical support of lectures, meetings, and special events, including outside standard business hours as needed.
- Provides basic support for video conferencing and lecture capture technologies, including Zoom and other University-supported platforms.
- Coordinates with senior technical staff, central IT personnel, and other support teams on departmental technology issues requiring additional assistance.
- Assists with user administration and basic technical support of University-supported learning management systems and educational technology platforms.
- Maintains departmental documentation related to technology services, equipment, systems, and facilities under the guidance of senior technical staff.
- Assists with maintaining training materials and provides basic user instruction for supported technologies.
- Maintains accurate departmental technology equipment inventory records in accordance with established procedures.
- Assists with routine maintenance and troubleshooting of departmental digital signage equipment.
- Participates in cross-training and knowledge-sharing activities to develop familiarity with desktop support, classroom technology, and audiovisual systems.
- Provides technical assistance across assigned departmental buildings and facilities as directed.
- Works on special projects as assigned.
- Reports equipment failures, recurring technical issues, and potential service disruptions to senior technical staff or departmental management.
Maintains departmental procedures and assists with accurate recordkeeping.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
MINIMUM QUALIFICATIONS:
- High School Diploma
- Minimum 1 year of relevant experience required
- Available to outside standard business hours as needed.
- Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
- Teamwork: Ability to work collaboratively with others and contribute to a team environment.
- Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
- Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
Any appropriate combination of relevant education, experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status: Full time
Employee Type: Staff
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
Location: South Florida-based Onsite Position
The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Desktop Support Technician to work in Coral Gables, Florida.
The Desktop Support Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The Desktop Support Technician - Central monitors systems and advises senior staff of network application status.
Core Responsibilities:
- Acts as first point of contact in the problem determination process, for desktop and network issues.
- Provides quality customer service to all clients in a timely and professional manner.
- Organizes and prioritizes support requests.
- Monitors, administers, tracks, and verifies completion of help desk tickets.
- Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
- Prepares, installs, tests, and certifies any desktop configuration, including software drivers.
- Conducts basic troubleshooting for desktop and laptop computers.
- Applies migration from the previous PC and executes PC hardware moves.
- Loads and configures software at desktop.
- Verifies software is functional and escalates issues.
- Decommissions any existing hardware that has been replaced.
- Completes, updates, and closes Service Center tickets.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Department Specific Job Functions:
- Assists faculty, staff, and speakers with the setup and operation of classroom audiovisual equipment, presentation software, and University-supported instructional technologies.
- Performs routine classroom technology checks to verify that audiovisual equipment and instructional systems are operational prior to scheduled activities.
- Provides initial troubleshooting of classroom audiovisual systems and refers complex technical issues to senior technical staff as appropriate.
- Assists with the setup, testing, and technical support of lectures, meetings, and special events, including outside standard business hours as needed.
- Provides basic support for video conferencing and lecture capture technologies, including Zoom and other University-supported platforms.
- Coordinates with senior technical staff, central IT personnel, and other support teams on departmental technology issues requiring additional assistance.
- Assists with user administration and basic technical support of University-supported learning management systems and educational technology platforms.
- Maintains departmental documentation related to technology services, equipment, systems, and facilities under the guidance of senior technical staff.
- Assists with maintaining training materials and provides basic user instruction for supported technologies.
- Maintains accurate departmental technology equipment inventory records in accordance with established procedures.
- Assists with routine maintenance and troubleshooting of departmental digital signage equipment.
- Participates in cross-training and knowledge-sharing activities to develop familiarity with desktop support, classroom technology, and audiovisual systems.
- Provides technical assistance across assigned departmental buildings and facilities as directed.
- Works on special projects as assigned.
- Reports equipment failures, recurring technical issues, and potential service disruptions to senior technical staff or departmental management.
Maintains departmental procedures and assists with accurate recordkeeping.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
MINIMUM QUALIFICATIONS:
- High School Diploma
- Minimum 1 year of relevant experience required
- Available to outside standard business hours as needed.
- Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
- Teamwork: Ability to work collaboratively with others and contribute to a team environment.
- Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
- Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
Any appropriate combination of relevant education, experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status: Full time
Employee Type: Staff
See all 5,292+ Green Card Support Engineer Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Support Engineer
Document your specialized technical qualifications early
PERM requires your employer to advertise the role at your exact qualifications. Gather transcripts, certifications, and employment letters now so your credentials align precisely with the job requirements filed with DOL.
Target employers with active PERM filing history
Support Engineer roles span hundreds of employers, but only those with established immigration infrastructure will sponsor PERM cases. Use Migrate Mate to filter for companies that actively sponsor green cards in technical support roles.
Clarify whether the role qualifies as EB-2 or EB-3
An EB-2 filing requires the job to legitimately demand a master's degree or equivalent. If the posting lists a bachelor's as sufficient, your employer will file EB-3 instead, which affects your priority date strategy for countries with backlogs.
Verify the prevailing wage tier before accepting an offer
PERM filings require your offered salary to meet DOL's prevailing wage for your SOC code and location. Check the OFLC Wage Search tool before negotiating so you know the floor your employer must legally meet.
Ask employers about concurrent I-140 and I-485 filing
Once your priority date is current, you can file the I-140 petition and I-485 adjustment of status simultaneously. Confirming your employer is willing to support concurrent filing shortens your total wait by months.
Use O*NET to strengthen your specialty occupation case
The O*NET occupation profile for Support Engineers documents the degree requirements and specialized knowledge USCIS evaluates. Reference it when working with your employer's attorney to build the strongest possible PERM job description.
Green Card Support Engineer: Frequently Asked Questions
Does a Support Engineer role qualify for EB-2 or EB-3 green card sponsorship?
Support Engineer positions can qualify under either category depending on how the employer defines the role. If the job genuinely requires a master's degree or equivalent, EB-2 applies. Most Support Engineer postings list a bachelor's degree as the minimum, making EB-3 the standard route. Your employer's PERM attorney determines the appropriate category based on the actual job duties and minimum requirements.
How does PERM green card sponsorship differ from H-1B for Support Engineers?
H-1B visa is a temporary status with a three-year initial period and annual cap lottery exposure. PERM sponsorship leads to permanent residency with no annual cap at the EB-3 level for most countries outside India and China. The tradeoff is time: PERM labor certification alone takes six to twelve months before USCIS even sees the I-140 petition, whereas H-1B status can begin within months of an approved petition.
Can I search for Support Engineer jobs that already sponsor green cards?
Yes. Migrate Mate lets you search specifically for Support Engineer roles at companies with documented PERM filing history, so you're not guessing which employers will sponsor. Starting your search this way eliminates the common frustration of advancing through interviews only to learn the company doesn't support employment-based green card cases.
What documentation do I need to support a PERM filing as a Support Engineer?
Your employer's attorney will need transcripts confirming your qualifying degree, employment verification letters for any experience used to meet the minimum requirements, and copies of any technical certifications relevant to the role. If your degree is from outside the U.S., a credential evaluation from a NACES-member organization is typically required to establish equivalency for DOL purposes.
Does my employer need to be E-Verify enrolled to sponsor my green card?
E-Verify enrollment is not a PERM requirement for most private-sector Support Engineer employers. It becomes mandatory if the employer is a federal contractor subject to executive order requirements. That said, many large technology and managed services companies are already enrolled. You can confirm enrollment status through the E-Verify employer search before finalizing your decision to pursue sponsorship with a specific company.