Green Card Support Engineer Jobs
Support Engineer roles qualify for EB-2 and EB-3 green card sponsorship through the PERM labor certification process, which permanently ties your residency to a U.S. employer rather than a temporary visa status. Employers file on your behalf with DOL and USCIS, making sponsorship readiness a key factor in your job search.
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Get Access To All JobsINTRODUCTION
This position will support duties consistent with documenting and coordinating activities with respect to physical security operations, operating and familiarity with the Genetec software and all system components deployed (FACS) for Physical Security.
ROLE AND RESPONSIBILITIES
- Develop, manage, track, and maintain the preliminary and updated Physical Security Site Survey Diagrams.
- Collaborate with Vendor to ensure final drafts of the Site Survey diagrams are representative of the equipment and hardware at a DOT Site or Location and stored in the DOT Physical Security document repository including when modifications occur.
- Manage and track the progression of future scheduled sites along with the Physical Security Manager and the IT-EMS Application Support Team; and provide weekly updates on security assessment requests from customers for the FACS Support Team.
- Maintain Physical Security standard operating procedures, policies, reports, and other documentation in collaboration with the Physical Security Administrative Assistant, Inventory Specialist, and Physical Security Manager.
- Submit and monitor progression of incidents and requests for FACS services in collaboration with the FACS IT-Application Support team using ServiceNow.
- Support inventory activities as needed and/or in the absence of the Physical Inventory Specialist.
- Work with the Vendor Technicians to test and confirm proper operations of FACS devices and equipment for service calls, track and update status of assigned tasks within ServiceNow.
- Confirm with the site point of contact regarding scheduled work to be performed by the Vendor, which includes preventative maintenance, repairing/replacing malfunctioning equipment, additions, modifications, and relocations.
- Provide guidance, training, and support to new and existing Physical Security colleagues as needed.
- Collaborate with the IT-Application Support team to maintain the Physical Security internal SharePoint site.
- Generate and review various audit reports to identify risks, faults, and areas of development within the access control system.
- Execute the necessary actions to resolve the identified risks, faults, and areas of development within the access control system to ensure the safety and security of NCDOT facilities.
- Collaborate with the Physical Security Administrative Assistant, the Physical Security Inventory Analyst, the ServiceNow team, and other supporting DIT-Transportation IT teams regarding the development and improvements of Physical Security related program features within ServiceNow.
- Participate in system upgrades to the access control system with other Physical Security and FACS IT-Application Support team.
- Other job duties as assigned by Physical Security Management.
BASIC QUALIFICATIONS
- Ability to proactively identify and manage situations requiring complex communication for internal and/or external audiences Required 6 Years
- Ability to recognize and fully understand the limitations of business information systems in relation to business processes Required 6 Years
- Ability to exercise creative and critical thinking in evaluating complex situations and developing solutions Required 5 Years
- Ability to forecast level of future agency requirements Required 5 Years
- Ability to make recommendations on issues that affect the direction of business Required 6 Years
- Ability to identify and address the root cause of the issues Required 6 Years
- Ability to set short and long-term goals Required 5 Years
- Ability to interact and communicate with all levels of management and personnel Required 6 Years
- Self-motivated with a can-do attitude Required 6 Years
- Working knowledge of office applications (i.e., MS Excel, MS Word, MS Outlook, Visio, and PowerPoint) and standard office equipment Required 6 Years
- Experience with Adobe Acrobat Required 5 Years
- Working knowledge and experience with the ServiceNow applications Required 6 Years
- Excellent writing skills, knowledge, and ability to write policies and procedures Required 5 Years
- Ability to create step-by-step process flow charts Required 5 Years
PREFERRED QUALIFICATIONS
- Associate’s degree in business or information technology from an appropriately accredited institution with 6 years of experience Desired 6 Years
- Bachelor’s degree from appropriately accredited institution in business, information technology or a discipline related to this position Nice to have 4 Years
LOCATION
This is an on-site position.
INTRODUCTION
This position will support duties consistent with documenting and coordinating activities with respect to physical security operations, operating and familiarity with the Genetec software and all system components deployed (FACS) for Physical Security.
ROLE AND RESPONSIBILITIES
- Develop, manage, track, and maintain the preliminary and updated Physical Security Site Survey Diagrams.
- Collaborate with Vendor to ensure final drafts of the Site Survey diagrams are representative of the equipment and hardware at a DOT Site or Location and stored in the DOT Physical Security document repository including when modifications occur.
- Manage and track the progression of future scheduled sites along with the Physical Security Manager and the IT-EMS Application Support Team; and provide weekly updates on security assessment requests from customers for the FACS Support Team.
- Maintain Physical Security standard operating procedures, policies, reports, and other documentation in collaboration with the Physical Security Administrative Assistant, Inventory Specialist, and Physical Security Manager.
- Submit and monitor progression of incidents and requests for FACS services in collaboration with the FACS IT-Application Support team using ServiceNow.
- Support inventory activities as needed and/or in the absence of the Physical Inventory Specialist.
- Work with the Vendor Technicians to test and confirm proper operations of FACS devices and equipment for service calls, track and update status of assigned tasks within ServiceNow.
- Confirm with the site point of contact regarding scheduled work to be performed by the Vendor, which includes preventative maintenance, repairing/replacing malfunctioning equipment, additions, modifications, and relocations.
- Provide guidance, training, and support to new and existing Physical Security colleagues as needed.
- Collaborate with the IT-Application Support team to maintain the Physical Security internal SharePoint site.
- Generate and review various audit reports to identify risks, faults, and areas of development within the access control system.
- Execute the necessary actions to resolve the identified risks, faults, and areas of development within the access control system to ensure the safety and security of NCDOT facilities.
- Collaborate with the Physical Security Administrative Assistant, the Physical Security Inventory Analyst, the ServiceNow team, and other supporting DIT-Transportation IT teams regarding the development and improvements of Physical Security related program features within ServiceNow.
- Participate in system upgrades to the access control system with other Physical Security and FACS IT-Application Support team.
- Other job duties as assigned by Physical Security Management.
BASIC QUALIFICATIONS
- Ability to proactively identify and manage situations requiring complex communication for internal and/or external audiences Required 6 Years
- Ability to recognize and fully understand the limitations of business information systems in relation to business processes Required 6 Years
- Ability to exercise creative and critical thinking in evaluating complex situations and developing solutions Required 5 Years
- Ability to forecast level of future agency requirements Required 5 Years
- Ability to make recommendations on issues that affect the direction of business Required 6 Years
- Ability to identify and address the root cause of the issues Required 6 Years
- Ability to set short and long-term goals Required 5 Years
- Ability to interact and communicate with all levels of management and personnel Required 6 Years
- Self-motivated with a can-do attitude Required 6 Years
- Working knowledge of office applications (i.e., MS Excel, MS Word, MS Outlook, Visio, and PowerPoint) and standard office equipment Required 6 Years
- Experience with Adobe Acrobat Required 5 Years
- Working knowledge and experience with the ServiceNow applications Required 6 Years
- Excellent writing skills, knowledge, and ability to write policies and procedures Required 5 Years
- Ability to create step-by-step process flow charts Required 5 Years
PREFERRED QUALIFICATIONS
- Associate’s degree in business or information technology from an appropriately accredited institution with 6 years of experience Desired 6 Years
- Bachelor’s degree from appropriately accredited institution in business, information technology or a discipline related to this position Nice to have 4 Years
LOCATION
This is an on-site position.
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Support Engineer
Document your specialized technical qualifications early
PERM requires your employer to advertise the role at your exact qualifications. Gather transcripts, certifications, and employment letters now so your credentials align precisely with the job requirements filed with DOL.
Target employers with active PERM filing history
Support Engineer roles span hundreds of employers, but only those with established immigration infrastructure will sponsor PERM cases. Use Migrate Mate to filter for companies that actively sponsor green cards in technical support roles.
Clarify whether the role qualifies as EB-2 or EB-3
An EB-2 filing requires the job to legitimately demand a master's degree or equivalent. If the posting lists a bachelor's as sufficient, your employer will file EB-3 instead, which affects your priority date strategy for countries with backlogs.
Verify the prevailing wage tier before accepting an offer
PERM filings require your offered salary to meet DOL's prevailing wage for your SOC code and location. Check the OFLC Wage Search tool before negotiating so you know the floor your employer must legally meet.
Ask employers about concurrent I-140 and I-485 filing
Once your priority date is current, you can file the I-140 petition and I-485 adjustment of status simultaneously. Confirming your employer is willing to support concurrent filing shortens your total wait by months.
Use O*NET to strengthen your specialty occupation case
The O*NET occupation profile for Support Engineers documents the degree requirements and specialized knowledge USCIS evaluates. Reference it when working with your employer's attorney to build the strongest possible PERM job description.
Green Card Support Engineer: Frequently Asked Questions
Does a Support Engineer role qualify for EB-2 or EB-3 green card sponsorship?
Support Engineer positions can qualify under either category depending on how the employer defines the role. If the job genuinely requires a master's degree or equivalent, EB-2 applies. Most Support Engineer postings list a bachelor's degree as the minimum, making EB-3 the standard route. Your employer's PERM attorney determines the appropriate category based on the actual job duties and minimum requirements.
How does PERM green card sponsorship differ from H-1B for Support Engineers?
H-1B visa is a temporary status with a three-year initial period and annual cap lottery exposure. PERM sponsorship leads to permanent residency with no annual cap at the EB-3 level for most countries outside India and China. The tradeoff is time: PERM labor certification alone takes six to twelve months before USCIS even sees the I-140 petition, whereas H-1B status can begin within months of an approved petition.
Can I search for Support Engineer jobs that already sponsor green cards?
Yes. Migrate Mate lets you search specifically for Support Engineer roles at companies with documented PERM filing history, so you're not guessing which employers will sponsor. Starting your search this way eliminates the common frustration of advancing through interviews only to learn the company doesn't support employment-based green card cases.
What documentation do I need to support a PERM filing as a Support Engineer?
Your employer's attorney will need transcripts confirming your qualifying degree, employment verification letters for any experience used to meet the minimum requirements, and copies of any technical certifications relevant to the role. If your degree is from outside the U.S., a credential evaluation from a NACES-member organization is typically required to establish equivalency for DOL purposes.
Does my employer need to be E-Verify enrolled to sponsor my green card?
E-Verify enrollment is not a PERM requirement for most private-sector Support Engineer employers. It becomes mandatory if the employer is a federal contractor subject to executive order requirements. That said, many large technology and managed services companies are already enrolled. You can confirm enrollment status through the E-Verify employer search before finalizing your decision to pursue sponsorship with a specific company.