Green Card Customer Solutions Engineer Jobs
Customer Solutions Engineers with international backgrounds can pursue permanent U.S. residency through EB-2 or EB-3 green card sponsorship. Employers file a PERM labor certification with DOL before sponsoring your I-140 petition. Technical client-facing roles with degree requirements routinely qualify under both categories.
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Get Access To All JobsAlly and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
Are you experienced in customer service and interested in helping customers reach financial well-being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner. We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry-standard practices.
Location Requirements: For remote customer solutions representative positions, employees must reside within 100 miles of their designated office location to accommodate occasional in-person meetings, training, equipment support, and other business needs. Before applying, please ensure that you are within 100 driving miles of one of the designated office locations listed below.
Designated office locations:
- Little Rock, AR - 17500 Chenal Parkway Little Rock, AR 72223
- Detroit, MI - 500 Woodward Avenue Detroit, MI 48226
- Charlotte, NC - 601 South Tryon Street Charlotte, NC 28202
- Dresher, PA - 200 Dryden Road Dresher, PA 19025
Compensation: Compensation: $23/hr. + monthly incentives.
Training class starts: January, February or March 2027
Work schedule after training: Your standard work schedule is 7:00am - 4:00pm CST/8:00am - 5:00pm EST or 8:00am - 5:00pm CST/9:00am - 6:00pm EST and will include one evening a week from 10:00am - 7:00pm CST/11:00am - 8:00pm EST (based on business needs) and one Saturday a month from 7:00am -11:00am CST/ 8:00am - 12:00pm EST (based on business needs). You will also be expected to attend 4 weeks of training that will commence on your start date. Ally reserves the right to change schedules due to business needs.
The Work Itself
- Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.
- Contact Ally auto-loan customers regarding late or missed payments.
- Understand reasons for delinquency and negotiate payment arrangements.
- Respond to customer inquiries via phone, workflow systems, and email.
- Research and resolve account discrepancies.
- Document all interactions clearly and accurately.
- Maintain professionalism and accuracy while managing accounts.
- Meet performance standards for call volume, delinquency, and customer satisfaction.
- Identify and recommend solutions to avoid repossession losses.
- Use computerized systems for tracking and troubleshooting.
- Maintain strict confidentiality of customer information.
- Adhere to all state and federal laws in the handling of accounts.
The Qualifications We’re Looking For
- Experience in financial services or a related industry preferred.
- Associate or bachelor’s degree in business or related field may be used in lieu of experience.
- Bilingual (Spanish) skills are a plus.
- Excellent listening, verbal, and written communication skills.
- Strong attention to detail and professional phone etiquette.
- Sales, negotiation, and skip tracing skills preferred.
- Proficiency with Microsoft Windows and internet-based applications required.
- Ability to multi-task and meet key performance metrics.
- Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management.
- Ability to work flexible hours, including weekends, holidays, and overtime as needed.
Minimum Qualifications
- 0+ years of experience
- High school Diploma or GED equivalent
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email hrpolicy@ally.com with details of your accommodation request.
Base Pay Range
$47,840.00 - $54,080.00
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation:
This position is eligible to participate in a variable incentive plan.
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
Are you experienced in customer service and interested in helping customers reach financial well-being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner. We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry-standard practices.
Location Requirements: For remote customer solutions representative positions, employees must reside within 100 miles of their designated office location to accommodate occasional in-person meetings, training, equipment support, and other business needs. Before applying, please ensure that you are within 100 driving miles of one of the designated office locations listed below.
Designated office locations:
- Little Rock, AR - 17500 Chenal Parkway Little Rock, AR 72223
- Detroit, MI - 500 Woodward Avenue Detroit, MI 48226
- Charlotte, NC - 601 South Tryon Street Charlotte, NC 28202
- Dresher, PA - 200 Dryden Road Dresher, PA 19025
Compensation: Compensation: $23/hr. + monthly incentives.
Training class starts: January, February or March 2027
Work schedule after training: Your standard work schedule is 7:00am - 4:00pm CST/8:00am - 5:00pm EST or 8:00am - 5:00pm CST/9:00am - 6:00pm EST and will include one evening a week from 10:00am - 7:00pm CST/11:00am - 8:00pm EST (based on business needs) and one Saturday a month from 7:00am -11:00am CST/ 8:00am - 12:00pm EST (based on business needs). You will also be expected to attend 4 weeks of training that will commence on your start date. Ally reserves the right to change schedules due to business needs.
The Work Itself
- Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.
- Contact Ally auto-loan customers regarding late or missed payments.
- Understand reasons for delinquency and negotiate payment arrangements.
- Respond to customer inquiries via phone, workflow systems, and email.
- Research and resolve account discrepancies.
- Document all interactions clearly and accurately.
- Maintain professionalism and accuracy while managing accounts.
- Meet performance standards for call volume, delinquency, and customer satisfaction.
- Identify and recommend solutions to avoid repossession losses.
- Use computerized systems for tracking and troubleshooting.
- Maintain strict confidentiality of customer information.
- Adhere to all state and federal laws in the handling of accounts.
The Qualifications We’re Looking For
- Experience in financial services or a related industry preferred.
- Associate or bachelor’s degree in business or related field may be used in lieu of experience.
- Bilingual (Spanish) skills are a plus.
- Excellent listening, verbal, and written communication skills.
- Strong attention to detail and professional phone etiquette.
- Sales, negotiation, and skip tracing skills preferred.
- Proficiency with Microsoft Windows and internet-based applications required.
- Ability to multi-task and meet key performance metrics.
- Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management.
- Ability to work flexible hours, including weekends, holidays, and overtime as needed.
Minimum Qualifications
- 0+ years of experience
- High school Diploma or GED equivalent
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email hrpolicy@ally.com with details of your accommodation request.
Base Pay Range
$47,840.00 - $54,080.00
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation:
This position is eligible to participate in a variable incentive plan.
See all 410+ Green Card Customer Solutions Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Customer Solutions Engineer Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Solutions Engineer
Frame your degree for PERM alignment
PERM requires your employer to document that a specific degree field is a business necessity for the role. A computer science, information systems, or engineering degree maps cleanly; a general business degree may require additional justification from your employer.
Search verified sponsors using Migrate Mate
Use Migrate Mate to filter Customer Solutions Engineer roles by employers with active green card filing history. That filing history tells you which companies have already run the PERM process for this job category.
Target companies with dedicated immigration programs
Enterprise software, cloud infrastructure, and professional services firms run structured PERM pipelines. Ask directly during screening whether the company sponsors EB-2 or EB-3, and whether they use outside immigration counsel or handle filings in-house.
Verify your role qualifies as a specialty occupation
Review the O*NET profile for Customer Solutions Engineer to confirm the occupation is classified as requiring a bachelor's degree or higher. This classification underpins both your PERM job description and any bridging H-1B visa status while your green card is pending.
Clarify the PERM prevailing wage before accepting an offer
Your employer sets your PERM-certified wage using the OFLC Wage Search for your job title and location. If that wage is above the offered salary, PERM cannot proceed, so confirm wage compliance before signing an offer letter.
Understand concurrent filing if your priority date is current
For many EB-3 applicants from countries outside the backlog, USCIS allows concurrent I-140 and I-485 filing once your priority date is current, cutting months off the timeline. Confirm your country's cutoff date in the monthly Visa Bulletin before your employer submits.
Green Card Customer Solutions Engineer: Frequently Asked Questions
Does the Customer Solutions Engineer role typically qualify for EB-2 or EB-3 sponsorship?
Most Customer Solutions Engineer positions qualify under EB-3 as a professional role requiring at least a bachelor's degree in a technical field. EB-2 applies when the employer can document that the role requires an advanced degree or you hold credentials that meet that threshold. Your employer's immigration counsel will determine the appropriate category based on the job description they file with DOL.
How does green card sponsorship differ from H-1B for a Customer Solutions Engineer?
An H-1B grants temporary status in two or three-year increments and requires renewal, while a green card leads to permanent residency with no expiration on your work authorization. PERM-based EB-2 and EB-3 sponsorship has no annual lottery, unlike the H-1B cap. The tradeoff is timeline: PERM labor certification, I-140 approval, and visa availability can take two to five years depending on your country of birth and the employer's pace.
How can I find Customer Solutions Engineer jobs where the employer is already willing to sponsor a green card?
Use Migrate Mate to search Customer Solutions Engineer roles filtered by employers with documented green card sponsorship history. Companies that have filed PERM for this job title before are far more likely to run the process again than employers encountering it for the first time, which reduces the risk that the offer falls through during the sponsorship stage.
What does the PERM labor certification process look like for a Customer Solutions Engineer?
Your employer files an Application for Permanent Employment Certification with DOL after conducting a mandatory recruitment campaign to demonstrate no qualified U.S. workers were available. DOL reviews the application and, if certified, your employer files an I-140 immigrant petition with USCIS. The recruitment and DOL review stages alone typically take six to twelve months before the I-140 is even submitted.
Can I change employers after my green card sponsorship has started?
Once your I-140 is approved and has been pending for 180 days or more, federal law under AC21 allows you to port to a comparable role at a new employer without losing your priority date. Customer Solutions Engineer and adjacent technical account management roles are generally considered comparable, but your new employer or immigration counsel should confirm the job duties align closely enough to support portability.