Green Card Technical Support Manager Jobs
Technical Support Manager roles qualify for employment-based green card sponsorship under EB-2 or EB-3, depending on your degree and experience. Employers file a PERM labor certification with DOL before sponsoring your I-140 petition, putting you on a path to permanent residency rather than a temporary status.
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Get Access To All JobsAt ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Senior Technical Support Manager
Your role and responsibilities:
The Technical Support Expert – PLC, HMI, and Connectivity provides technical support to ABB Customers, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs), Connectivity, System Control Wiring and integration with AC and DC Variable Frequency Drives (VFDs).
This role supports Motion Drive Products in New Berlin, WI. The person in this role will be the Technical Support subject matter expert for the AC500 and CP600 platforms.
The work model for the role is: Hybrid #LI-Hybrid
You will be mainly accountable for:
- Technical Support subject matter expert for the AC500 PLC and CP600 HMI platforms and connectivity to low voltage ABB variable frequency drives.
- Provide technical support via phone and email for cases escalated due to the advanced and unique technical problems related to the application of AC500 PLCs, CP600 HMIs and connectivity to low voltage ABB drives. Technical Support includes commissioning, troubleshooting, part Identification, and warranty evaluation, and in some cases, hands on product testing in the application engineering lab working on electrical equipment up to 600 VAC, while following safe work practices.
- Analyze problems and initiate effective measures for their solution. Coordinate activities with related teams to efficiently achieve objectives to ensure customer satisfaction. Collaborate with Engineering & Product Management to ensure the Technical Support team receives all relevant product releases and updates in a timely manner. Proactively contribute feedback to the Quality department regarding product quality issues, including reviewing failure analysis reports. Lead technical writing projects to create internal documents for Technical Support and cross functional teams that clearly describe the technical issue, how to diagnose the issue, and the course of action to resolve the issue. This includes the development of tech notes, presentations, and legacy product support documents (spare parts lists, migration planning, etc.)
- Collaborate with Application Engineering and the Training team to create and lead AC500, CP600, and Connectivity training content to develop the skillset and knowledge of less experienced Technical Support team members.
- Execute product warranty while ensuring customer satisfaction and simultaneously achieving cost-control objectives. Provide labor authorization for Drives Authorized Service Contractors (DASCs) to perform troubleshooting and repair work on Drives at customer sites throughout North America.
- Required to support calls from the Technical Support queue when deemed necessary due to peak call volume. Thoroughly document each reportable case in the Salesforce Case Management System.
- Follow and comply with all safety and work rules and regulations. Maintain departmental house-keeping standards.
Qualifications for the role:
- 6+ years of previous technical support, field service, or engineering experience working with Programmable Logic Controllers, HMIs, and connectivity to variable frequency drives.
- Must be competent with the AC500 PLC and CP600 HMI products.
- Knowledge and experience in HVAC, Water and Wastewater, or Industrial applications for PLCs and HMIs.
- Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.
- Willingness to travel 5-10%, Requires Valid Driver’s License.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
More about us ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.
Why ABB?
What's in it for you
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
Salaried exempt positions are provided vacation under a permissive time away policy.
Meet the moment. This is where progress never stops, teams push boundaries, and we’re engineered to outrun the challenges ahead. Run What Runs the World.
ABBCareers
RunwithABB
Runwhatrunstheworld
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Senior Technical Support Manager
Your role and responsibilities:
The Technical Support Expert – PLC, HMI, and Connectivity provides technical support to ABB Customers, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs), Connectivity, System Control Wiring and integration with AC and DC Variable Frequency Drives (VFDs).
This role supports Motion Drive Products in New Berlin, WI. The person in this role will be the Technical Support subject matter expert for the AC500 and CP600 platforms.
The work model for the role is: Hybrid #LI-Hybrid
You will be mainly accountable for:
- Technical Support subject matter expert for the AC500 PLC and CP600 HMI platforms and connectivity to low voltage ABB variable frequency drives.
- Provide technical support via phone and email for cases escalated due to the advanced and unique technical problems related to the application of AC500 PLCs, CP600 HMIs and connectivity to low voltage ABB drives. Technical Support includes commissioning, troubleshooting, part Identification, and warranty evaluation, and in some cases, hands on product testing in the application engineering lab working on electrical equipment up to 600 VAC, while following safe work practices.
- Analyze problems and initiate effective measures for their solution. Coordinate activities with related teams to efficiently achieve objectives to ensure customer satisfaction. Collaborate with Engineering & Product Management to ensure the Technical Support team receives all relevant product releases and updates in a timely manner. Proactively contribute feedback to the Quality department regarding product quality issues, including reviewing failure analysis reports. Lead technical writing projects to create internal documents for Technical Support and cross functional teams that clearly describe the technical issue, how to diagnose the issue, and the course of action to resolve the issue. This includes the development of tech notes, presentations, and legacy product support documents (spare parts lists, migration planning, etc.)
- Collaborate with Application Engineering and the Training team to create and lead AC500, CP600, and Connectivity training content to develop the skillset and knowledge of less experienced Technical Support team members.
- Execute product warranty while ensuring customer satisfaction and simultaneously achieving cost-control objectives. Provide labor authorization for Drives Authorized Service Contractors (DASCs) to perform troubleshooting and repair work on Drives at customer sites throughout North America.
- Required to support calls from the Technical Support queue when deemed necessary due to peak call volume. Thoroughly document each reportable case in the Salesforce Case Management System.
- Follow and comply with all safety and work rules and regulations. Maintain departmental house-keeping standards.
Qualifications for the role:
- 6+ years of previous technical support, field service, or engineering experience working with Programmable Logic Controllers, HMIs, and connectivity to variable frequency drives.
- Must be competent with the AC500 PLC and CP600 HMI products.
- Knowledge and experience in HVAC, Water and Wastewater, or Industrial applications for PLCs and HMIs.
- Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.
- Willingness to travel 5-10%, Requires Valid Driver’s License.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
More about us ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.
Why ABB?
What's in it for you
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
Salaried exempt positions are provided vacation under a permissive time away policy.
Meet the moment. This is where progress never stops, teams push boundaries, and we’re engineered to outrun the challenges ahead. Run What Runs the World.
ABBCareers
RunwithABB
Runwhatrunstheworld
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
See all 1,967+ Green Card Technical Support Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Technical Support Manager Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Technical Support Manager
Document your specialty occupation credentials early
Gather performance reviews, org charts showing your direct reports, and written evidence of technical escalation ownership. PERM audits frequently target IT management roles, so documentation proving you manage specialized systems matters as much as your degree.
Verify your degree aligns with EB-2 or EB-3
A bachelor's in computer science, information systems, or a related field typically supports EB-3 as a professional. An advanced degree or equivalent experience in a specialized technical domain can qualify you for EB-2, which may have shorter wait times for some nationalities.
Target employers with active PERM filing history
Search Migrate Mate to find companies that have sponsored Technical Support Manager roles through the PERM process. Filtering by job title and employer type surfaces companies already familiar with IT management sponsorship, cutting your research time significantly.
Ask employers about their prevailing wage determination
Before accepting an offer, cross-check the role's wage level against the OFLC Wage Search for your metro area. A Level I or II wage designation on the PERM application can be challenged by DOL if your actual duties reflect a senior role.
Understand how PERM labor market testing affects your timeline
Your employer must run a DOL-mandated recruitment campaign before filing PERM, typically spanning 30 to 60 days. If audited, the process can add six months or more. Build this into your offer timeline discussions so neither side is caught off guard.
Clarify who owns the I-140 before signing anything
Your employer files the I-140 petition with USCIS, but if you leave before it's approved, the petition is typically abandoned. Negotiate job security protections or confirm the employer's track record with sponsored employees staying through the full approval cycle.
Green Card Technical Support Manager: Frequently Asked Questions
Does a Technical Support Manager role qualify for EB-2 or EB-3 sponsorship?
It depends on the specific requirements the employer sets for the position. If the job requires a bachelor's degree in a technical field and at least two years of experience, it generally qualifies under EB-3 as a skilled worker or professional. If the employer requires a master's degree or equivalent, EB-2 may apply. The O*NET occupation profile for technical support managers can help you understand the typical education and experience benchmarks used in PERM filings.
How does green card sponsorship differ from H-1B sponsorship for this role?
Green card sponsorship through PERM and I-140 is a permanent immigration pathway, not a temporary status extension. Unlike H-1B visa, there is no annual lottery for employment-based green cards, though country-of-birth backlogs affect wait times for nationals of India and China. The PERM process requires your employer to conduct formal labor market recruitment before filing, which adds several months upfront but leads to permanent residency rather than a fixed-term authorization that must be renewed.
How long does the green card process typically take for a Technical Support Manager?
From PERM filing to receiving your green card, the process commonly spans two to four years for most nationalities, factoring in PERM certification, I-140 approval, and adjustment of status or consular processing. Nationals from India and China face longer waits due to priority date backlogs. Premium processing is available for the I-140 stage through USCIS, which can accelerate that specific step to around 15 business days.
Where can I find Technical Support Manager jobs that offer green card sponsorship?
Migrate Mate lets you search specifically for Technical Support Manager roles where employers have a demonstrated history of PERM and employment-based green card sponsorship. Rather than sorting through generic job listings and guessing which employers will sponsor, you can filter directly for companies that have already navigated the process for this type of role.
Can my employer start the PERM process while I'm on a different work visa?
Yes. Many Technical Support Manager candidates begin the PERM process while holding H-1B or other valid work authorization. USCIS allows concurrent filing of I-485 adjustment of status once a visa number is current, meaning you can remain employed and authorized while your green card application is pending. Your employer files PERM and I-140 independently of your current visa status, so starting early is advisable.