Guest Experience Coordinator Jobs
Guest Experience Coordinator jobs are open across hospitality, healthcare, real estate, and retail, at levels from entry-level to senior coordinator, with specializations in event coordination, customer journey management, and front-of-house operations. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Showing 5 of 332+ Guest Experience Coordinator jobs
Assistant General Manager
Company/Location: CM Ventures Inc, DBA Kilwins
Reports to: General Manager
JOB SUMMARY
The
Assistant General Manager
is responsible for delivery of the Kilwins experiential culture,
store
conditions and
operation of the store. This position requires leadership skills and
experience in retail or
hospitality operations. They must have a clear understanding of the
store’s business goals and monitor,
analyze and report on results as directed by the General
Manager. They will spend 90% of their time on
the sales floor driving sales, while helping
manage labor, overhead and food costs. They must have a
clear understanding of all Kilwins
retail systems and how these systems deliver the Kilwins operating
model. Responsibilities include delivering a caring Kilwins experience to customers, employee
supervision, training and development, store merchandising, quality control and continuous
improvement.
ESSENTIAL FUNCTIONS
1. Provide integrity, honesty, and knowledge
that promotes the culture, values and purpose of
Kilwins Brand.
2. Works with the store owners to ensure the Kilwins proven model is followed to
increase sales and profitability.
3. Upholds alignment of all training systems with Kilwins brand standards and
expectations for
franchise stores.
4. Able to serve in the General Manager capacity in his or her absence.
5. Must have a thorough knowledge and understanding of all aspects of Kilwins retail operations
and the ability to train and perform in all areas.
6. Ability to build the strength and knowledge of the team through cross training and effective
feedback and follow-up.
7. Ability to manage store operations independently and cover entire shifts as needed.
8. Must be able to travel to and work in stores during the busiest time on a daily and weekly
basis
including days, evenings, nights, weekends, holidays. This is a retail sales position not an office
role.
9. Ability to understand all aspects of the online store operations and assist if needed. The
majority
of time is spent leading the team, ensuring the brand promise is delivered through
direct
customer interaction.
10. Displays a positive mental attitude and example by behavior for the store team.
11. Provides coaching direction and takes action to achieve operational goals.
12. Constantly reviews store environment and key performance indicators to identify problems,
concerns, and opportunities for improvement.
13. An energetic personality who enjoys the retail environment and creating a fun and exciting
store
environment for everyone.
14. Assists General Manager in fulfilling customer satisfaction, employee supervision,
scheduling,
merchandising, quality control, and training to our brand standards.
15. Displays a
“Customer Comes First”
attitude by training and holding people accountable for
delivering exceptional customer service.
16. Assists in maintaining adequately trained staff levels and adherence to applicable wage and
hour laws.
KNOWLEDGE, SKILLS, AND ABILITIES
1. Leadership skills, with the ability to coach and mentor others
2. Customer service oriented with a great personality and demeanor
3. Ability to multi-task and meet deadlines
4. Effectively manage conflict
5. Manage store operations independently
6. Knowledge of and ability to use all online and support systems
7. Organizational and planning skills
8. Problem-solving skills
9. Team-building skills
10. Ability to handle confidential and sensitive information
11. Knowledge of proper food handling and sanitation procedures
12. Ability to manage and follow established documentation system
13. Must have exceptional written and verbal communication skills in the English language
of
time is spent leading the team, ensuring the brand promise is delivered through direct
customer interaction.
14. Assists General Manager in fulfilling customer satisfaction, employee supervision,
scheduling,
merchandising, quality control, and training to our brand standards.
15. Displays a
“Customer Comes First”
attitude by training and holding people accountable for
delivering exceptional customer service.
16. Assists in maintaining adequately trained staff levels and adherence to applicable wage and
hour laws.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
1. Must be able to occasionally lift 50 pounds
2. Must be able to stand for long periods of time in retail store or training environment
3. Must be able to travel by aircraft and drive an automobile and have a valid driver’s license
EDUCATION AND EXPERIENCE
1. Must have leadership skills
2. Previous sales and retail management experience
3. Proficient in Microsoft tools such as Outlook, Excel and Word
4. Previous franchising experience preferred
5. College degree preferred
OTHER DUTIES
Please note this job description is not intended to cover a comprehensive listing of all activities,
duties
or responsibilities that are required of the employee for this job. Individuals may perform
other duties
as assigned including working in other areas to cover absences or to equalize peak
work periods or
otherwise balance the workload.
See All 332+ Guest Experience Coordinator Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsGuest Experience Coordinator Job Market
Who's Hiring
- Bob's Discount Furniture32
- European Wax Center23
- lululemon22
- Marriott International12
- Under Canvas10
Top Industries Hiring
- Retail
What Employers Look For
The qualifications that appear most often in guest experience coordinator jobs.
- One to three years of experience in a guest-facing hospitality, events, or customer service role
- Proficiency with property management systems, CRM software, or reservation platforms
- Strong verbal and written communication skills for interacting with diverse guests
- Ability to multitask and remain composed during high-volume or high-pressure situations
- Experience coordinating with cross-functional teams such as operations, food and beverage, or facilities
- Associate or bachelor's degree in hospitality management, communications, or a related field
Tips for Your Guest Experience Coordinator Job Search
Tailor your resume to the venue type
Hospitality employers weight your experience with high-volume guest interactions, while healthcare and real estate roles emphasize relationship management and CRM proficiency. Reframe the same experience using the language of each sector before you apply.
Highlight metrics that show guest impact
Guest satisfaction scores, repeat visit rates, and resolution times are the numbers hiring managers actually scan for. Pull these from post-stay surveys, NPS reports, or team dashboards and place them in your bullet points, not buried in a summary.
Apply early to roles that fit
Migrate Mate lists guest experience coordinator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Get specific about the tools you use
Many applicants list 'CRM experience' without naming the platform. Specifying Opera, Salesforce, HubSpot, or the property management system you used tells screeners exactly where you fit and helps your application clear automated filters.
Prepare a scenario answer for service recovery
Almost every interview for this role includes a question about handling an escalated guest complaint. Prepare a specific example with a clear outcome before the interview, not a hypothetical, because interviewers press for details on what you actually did.
Follow up with a detail from the interview
A thank-you note that references a specific topic from the conversation, like a new service initiative the team mentioned, signals genuine interest far more than a generic message and keeps your name in front of the hiring manager during the decision window.
Guest Experience Coordinator Jobs: Frequently Asked Questions
Which companies are hiring the most guest experience coordinators?
Bob's Discount Furniture, European Wax Center, and lululemon are hiring the most guest experience coordinators right now, with openings concentrated in Texas, New York, and Florida, based on current listings on Migrate Mate as of November 2026. Hospitality groups, healthcare networks, and mixed-use real estate developers account for the largest share of active postings.
How many guest experience coordinator jobs are remote?
About 8% of guest experience coordinator openings are fully remote or hybrid as of November 2026, with most remote roles concentrated in corporate guest relations, digital concierge services, and virtual events coordination rather than on-property or front-of-house positions, which typically require in-person presence.
How do you become a guest experience coordinator?
Start by building direct guest-facing experience in a front desk, concierge, events, or customer service role. From there, develop familiarity with reservation or CRM systems used in your target industry. Many coordinators move into the title after two or three years in an associate or service role, with a degree in hospitality or communications strengthening applications to larger employers.
Can you get hired as a guest experience coordinator with no experience?
Some employers will hire candidates with no formal coordinator title if you can demonstrate relevant guest-facing work from roles like front desk agent, event assistant, or retail associate. Emphasize any experience resolving complaints, managing bookings, or coordinating logistics. Entry-level coordinator openings at smaller properties or startups are more likely to hire candidates still building their background.
What does the guest experience coordinator interview process look like?
The process typically starts with a phone or video screen focused on your background and availability, followed by one or two in-person or video interviews with the hiring manager and sometimes a department head. Expect at least one behavioral question about a difficult guest situation. Some employers in hospitality add a brief property tour or shadow shift before extending an offer.
Where can I find and apply to guest experience coordinator jobs?
You can find and apply to guest experience coordinator jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry focus, then apply directly to each listing that fits.
See All 332+ Guest Experience Coordinator Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs