Mid Level Guest Relations Supervisor Jobs
Mid level guest relations supervisor jobs go to professionals ready to own service operations end to end, mentor front-line staff, and resolve escalated guest issues with confidence and limited oversight. Most openings are on-site with some hybrid options, concentrated in Technology & Software, Healthcare & Medical Services, and Energy, with employers like Suburban Propane, Cresta, and NVIDIA hiring at this level now.
Find JobsOverview
Showing 5 of 54+ Mid Level Guest Relations Supervisor jobs
Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
Job Purpose
The Employee Relations Specialist is responsible for managing and resolving employee relations matters across the organization, including employee complaints, workplace investigations, performance management, corrective actions, and workplace accommodation requests.
This position manages assigned cases from intake through resolution, conducting thorough investigations, documenting findings, and providing practical recommendations to operational leaders and HR Business Partners. The Employee Relations Specialist is expected to exercise sound judgment, manage competing priorities, and recognize when matters require additional guidance or escalation.
The role partners closely with HR Business Partners, operational leadership, and other internal stakeholders to ensure employee concerns are addressed consistently, timely, and in accordance with company policies and applicable employment laws. The position also supports the continued improvement of centralized employee relations processes and case management practices.
Duties and Responsibilities
- Manage assigned employee relations cases from intake through resolution, including employee complaints, workplace misconduct, policy violations, performance concerns, and other employee relations matters.
- Conduct timely, thorough, and objective workplace investigations, including interviewing involved parties, gathering and reviewing evidence, documenting findings, and recommending appropriate next steps.
- Provide practical guidance to operational leaders on performance management, corrective action, performance improvement plans, employee conduct, and employment separations.
- Support the workplace accommodation interactive process, including gathering relevant information, coordinating with stakeholders, documenting outcomes, and monitoring approved accommodations.
- Identify potential employee relations risks and escalate complex, sensitive, or higher-risk matters to HR leadership, HR Business Partners, or Legal as appropriate.
- Maintain accurate and complete case documentation in designated systems, ensuring timely follow-up, clear stakeholder communication, and case resolution in accordance with established service standards.
- Partner with HR Business Partners, operational leadership, and other stakeholders to address employee concerns and support consistent application of company policies.
- Manage an active caseload while balancing competing priorities, meeting established timelines, and keeping stakeholders informed of case progress.
- Identify recurring employee relations concerns and opportunities to improve case management practices, processes, and employee experiences.
- Support the implementation of standardized employee relations processes, tools, and best practices.
- Perform other related duties as assigned.
- It is an essential function of this job that this individual report to work reliably and regularly to work each working day.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
- 3+ years of human resources experience, including 2+ years of direct employee relations, workplace investigations, or related experience.
- Demonstrated experience conducting workplace investigations, including employee interviews, evidence gathering, documentation, and preparation of findings and recommendations.
- Working knowledge of federal and state employment laws, including Title VII, ADA, FMLA, and other applicable regulations.
- Experience providing guidance to leaders on performance management, corrective action, employee misconduct, and employment separation matters.
- Strong investigative, analytical, organizational, and written communication skills.
- Ability to exercise sound judgment, manage competing priorities, and handle confidential employee matters with discretion.
Preferred Qualifications
- Experience supporting a large, geographically dispersed, multi-state workforce.
- Experience working within a centralized Employee Relations function or shared services environment.
- Experience using HR Acuity, Workday, or comparable HR and case management systems.
- Experience supporting field-based operations, construction, or other decentralized business environments.
- Professional certification such as PHR or SHRM-CP.
Knowledge, Skills, and Abilities
- Strong knowledge of employee relations practices, workplace investigation methodologies, and employment law principles.
- Ability to assess complex employee situations, evaluate risk, and develop objective, defensible recommendations.
- Ability to effectively advise and influence operational leaders at various organizational levels.
- Strong case management skills with the ability to independently manage multiple priorities and deadlines.
- Excellent interpersonal, interviewing, problem-solving, and written communication skills.
- Ability to maintain confidentiality and exercise sound judgment in sensitive situations.
What We Provide
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
Top Workplace with Award Winning Culture
The anticipated salary range is the expected hiring range for this role in Virginia is $58,093.98 - $77,458.64. Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.
Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
Job Purpose
The Employee Relations Specialist is responsible for managing and resolving employee relations matters across the organization, including employee complaints, workplace investigations, performance management, corrective actions, and workplace accommodation requests.
This position manages assigned cases from intake through resolution, conducting thorough investigations, documenting findings, and providing practical recommendations to operational leaders and HR Business Partners. The Employee Relations Specialist is expected to exercise sound judgment, manage competing priorities, and recognize when matters require additional guidance or escalation.
The role partners closely with HR Business Partners, operational leadership, and other internal stakeholders to ensure employee concerns are addressed consistently, timely, and in accordance with company policies and applicable employment laws. The position also supports the continued improvement of centralized employee relations processes and case management practices.
Duties and Responsibilities
- Manage assigned employee relations cases from intake through resolution, including employee complaints, workplace misconduct, policy violations, performance concerns, and other employee relations matters.
- Conduct timely, thorough, and objective workplace investigations, including interviewing involved parties, gathering and reviewing evidence, documenting findings, and recommending appropriate next steps.
- Provide practical guidance to operational leaders on performance management, corrective action, performance improvement plans, employee conduct, and employment separations.
- Support the workplace accommodation interactive process, including gathering relevant information, coordinating with stakeholders, documenting outcomes, and monitoring approved accommodations.
- Identify potential employee relations risks and escalate complex, sensitive, or higher-risk matters to HR leadership, HR Business Partners, or Legal as appropriate.
- Maintain accurate and complete case documentation in designated systems, ensuring timely follow-up, clear stakeholder communication, and case resolution in accordance with established service standards.
- Partner with HR Business Partners, operational leadership, and other stakeholders to address employee concerns and support consistent application of company policies.
- Manage an active caseload while balancing competing priorities, meeting established timelines, and keeping stakeholders informed of case progress.
- Identify recurring employee relations concerns and opportunities to improve case management practices, processes, and employee experiences.
- Support the implementation of standardized employee relations processes, tools, and best practices.
- Perform other related duties as assigned.
- It is an essential function of this job that this individual report to work reliably and regularly to work each working day.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
- 3+ years of human resources experience, including 2+ years of direct employee relations, workplace investigations, or related experience.
- Demonstrated experience conducting workplace investigations, including employee interviews, evidence gathering, documentation, and preparation of findings and recommendations.
- Working knowledge of federal and state employment laws, including Title VII, ADA, FMLA, and other applicable regulations.
- Experience providing guidance to leaders on performance management, corrective action, employee misconduct, and employment separation matters.
- Strong investigative, analytical, organizational, and written communication skills.
- Ability to exercise sound judgment, manage competing priorities, and handle confidential employee matters with discretion.
Preferred Qualifications
- Experience supporting a large, geographically dispersed, multi-state workforce.
- Experience working within a centralized Employee Relations function or shared services environment.
- Experience using HR Acuity, Workday, or comparable HR and case management systems.
- Experience supporting field-based operations, construction, or other decentralized business environments.
- Professional certification such as PHR or SHRM-CP.
Knowledge, Skills, and Abilities
- Strong knowledge of employee relations practices, workplace investigation methodologies, and employment law principles.
- Ability to assess complex employee situations, evaluate risk, and develop objective, defensible recommendations.
- Ability to effectively advise and influence operational leaders at various organizational levels.
- Strong case management skills with the ability to independently manage multiple priorities and deadlines.
- Excellent interpersonal, interviewing, problem-solving, and written communication skills.
- Ability to maintain confidentiality and exercise sound judgment in sensitive situations.
What We Provide
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
Top Workplace with Award Winning Culture
The anticipated salary range is the expected hiring range for this role in Virginia is $58,093.98 - $77,458.64. Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.
See All 54 Mid Level Guest Relations Supervisor Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsMid Level Guest Relations Supervisor Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software13
- Healthcare & Medical Services9
- Energy6
- Insurance4
- Education3
Mid Level Guest Relations Supervisor Jobs: Frequently Asked Questions
How do I get a mid level guest relations supervisor job?
Position yourself as someone who has moved beyond following scripts and started shaping how guest service works. Highlight ownership of team schedules, complaint resolution processes, or service quality initiatives. Employers at this level want to see that you can step in when leadership is absent, train newer staff, and improve guest satisfaction scores, so make those contributions concrete in your resume and interviews.
Which companies hire mid level guest relations supervisors?
Companies hiring mid level guest relations supervisors right now include Suburban Propane, Cresta, and NVIDIA, based on current listings on Migrate Mate as of November 2026. Hotels, resorts, healthcare systems, and hospitality management groups tend to hire most actively at this level, particularly those with large enough operations to support a dedicated supervisory layer between front-line staff and senior management.
Are there remote mid level guest relations supervisor jobs?
Yes, though most roles in this field are on-site given the nature of guest-facing work. About 32% of mid level guest relations supervisor openings are remote or hybrid as of November 2026, and those positions typically involve overseeing digital communication channels, managing virtual guest experience teams, or coordinating service operations across multiple locations rather than direct floor supervision.
How do I move up to a mid level guest relations supervisor role?
Moving from entry level to mid level in guest relations supervision comes from consistently taking on more than your job description requires. Build a record of handling escalated guest situations independently, volunteering to train new hires, and contributing ideas that improve service processes. Employers look for measurable impact, such as improved satisfaction scores or reduced complaint rates, before promoting someone into a supervisory role with real ownership.
Which industries hire the most mid level guest relations supervisors?
Mid Level guest relations supervisor roles concentrate in Technology & Software, Healthcare & Medical Services, and Energy, based on current listings on Migrate Mate as of November 2026. These sectors typically have the guest volume, multi-shift staffing structures, and service standards that require a dedicated supervisory layer to maintain consistency and handle escalations without pulling senior managers into routine issues.