Guest Service Advocate Jobs
Guest Service Advocate jobs are open across healthcare, financial services, insurance, and retail, from entry-level to senior and team lead, with specializations in patient advocacy, member services, and account support. Find a role that fits below and apply directly.
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Overview
We are University of Utah Health. As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
Overview:
This is a call center position servicing patient scheduling needs.
This position provides excellent customer-focused service in a call center by handling inbound and outbound telephone calls supporting patient scheduling, provider messaging, and general operator services functions.
This position maximizes efficiency by facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and various departments.
This position has no responsibility for providing care to patients.
This job requires at least 12 weeks of initial training on-site at the Care Navigation Center. Following the required on-site training, work from home opportunities are evaluated on a case-by-case basis in accordance with department policy.Work from home opportunities are offered based on performance after at least 90 days of employment.
Benefits:
Save 50% on Tuition (Tuition reduced for eligible employees attending the University of Utah)
Health Coverage, Dental Coverage, Life Insurance
Retirement
Paid Time Off
11 Paid Holidays per year
Corporate Overview: University of Utah Health Hospitals and Clinics is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health Hospitals and Clinics is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million.
How to Apply:
Submit your application online atemployment.utah.edu
Upload most recent up dated resume with work history and experience.
Responsibilities
Provides excellent customer service by resolving concerns and responding to inquires in a professional and engaging manner.
Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
Maintains excellent schedule adherence and productivity standards.
Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquires, complaints and feedback calls.
Performs other administrative or clerical duties and projects as assigned by the manager.
Knowledge / Skills / Abilities
Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer.
Demonstrated excellence in verbal and written communications.
Ability to respond appropriately to customer requests for one call resolution.
Demonstrated computer literacy, including working knowledge of Microsoft Office applications.
Ability to type at least 45 WPM.
Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
Ability to prioritize and multi-task in a fast paced environment.
Demonstrated ability to apply the processes, activities, and tools associated with managing customer requests.
Ability to report to work on time and avoid unnecessary absenteeism.
Qualifications
Qualifications Required
- One year of experience in communications, customer service, a related medical field, or the educational equivalency.
Qualifications (Preferred)
Preferred
- Experience with Epic and Outlook.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
- This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements
Color Determination, Far Vision, Listening, Manual Dexterity, Near Vision, Non Indicated, Reaching, Sitting, Speaking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/
Online reports may be submitted atoeo.utah.edu/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 87057
Reg/Temp Regular
Employment Type Part-Time
Shift Day
Work Schedule Variable
Clinical/Non-Clinical Status Non-Clinical
Location Name Care Navigation
Workplace Set Up Hybrid
City South Jordan
State UT
Department UUH CST 35A Guest Communictn
Category Telecommunications
Workplace Set Up Hybrid
Overview
We are University of Utah Health. As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
Overview:
This is a call center position servicing patient scheduling needs.
This position provides excellent customer-focused service in a call center by handling inbound and outbound telephone calls supporting patient scheduling, provider messaging, and general operator services functions.
This position maximizes efficiency by facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and various departments.
This position has no responsibility for providing care to patients.
This job requires at least 12 weeks of initial training on-site at the Care Navigation Center. Following the required on-site training, work from home opportunities are evaluated on a case-by-case basis in accordance with department policy.Work from home opportunities are offered based on performance after at least 90 days of employment.
Benefits:
Save 50% on Tuition (Tuition reduced for eligible employees attending the University of Utah)
Health Coverage, Dental Coverage, Life Insurance
Retirement
Paid Time Off
11 Paid Holidays per year
Corporate Overview: University of Utah Health Hospitals and Clinics is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health Hospitals and Clinics is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million.
How to Apply:
Submit your application online atemployment.utah.edu
Upload most recent up dated resume with work history and experience.
Responsibilities
Provides excellent customer service by resolving concerns and responding to inquires in a professional and engaging manner.
Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
Maintains excellent schedule adherence and productivity standards.
Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquires, complaints and feedback calls.
Performs other administrative or clerical duties and projects as assigned by the manager.
Knowledge / Skills / Abilities
Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer.
Demonstrated excellence in verbal and written communications.
Ability to respond appropriately to customer requests for one call resolution.
Demonstrated computer literacy, including working knowledge of Microsoft Office applications.
Ability to type at least 45 WPM.
Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
Ability to prioritize and multi-task in a fast paced environment.
Demonstrated ability to apply the processes, activities, and tools associated with managing customer requests.
Ability to report to work on time and avoid unnecessary absenteeism.
Qualifications
Qualifications Required
- One year of experience in communications, customer service, a related medical field, or the educational equivalency.
Qualifications (Preferred)
Preferred
- Experience with Epic and Outlook.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
- This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements
Color Determination, Far Vision, Listening, Manual Dexterity, Near Vision, Non Indicated, Reaching, Sitting, Speaking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/
Online reports may be submitted atoeo.utah.edu/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 87057
Reg/Temp Regular
Employment Type Part-Time
Shift Day
Work Schedule Variable
Clinical/Non-Clinical Status Non-Clinical
Location Name Care Navigation
Workplace Set Up Hybrid
City South Jordan
State UT
Department UUH CST 35A Guest Communictn
Category Telecommunications
Workplace Set Up Hybrid
Guest Service Advocate Jobs by Experience Level
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Find Guest Service Advocate JobsGuest Service Advocate Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in guest service advocate jobs.
- One or more years of customer service or member support experience
- Strong verbal and written communication skills across phone, chat, and email
- Proficiency with CRM software and ticketing or case management systems
- Ability to handle high call or contact volume while maintaining accuracy and empathy
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Familiarity with HIPAA, financial compliance, or relevant industry regulations depending on sector
Tips for Your Guest Service Advocate Job Search
Tailor your resume to each sector
Guest service advocate roles in healthcare stress HIPAA awareness and empathy, while financial services versions weight compliance knowledge and accuracy. Adjust your resume's language to match the sector you're targeting so your experience reads as directly relevant, not generic.
Highlight de-escalation and resolution metrics
Hiring managers for guest service advocate roles want proof you resolved difficult interactions, not just that you answered calls. Describe specific situations where you turned a frustrated customer into a satisfied one and reference any resolution rate or satisfaction scores you owned.
Apply early to roles that fit
Migrate Mate lists guest service advocate openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Get certified in relevant service tools
Many guest service advocate postings screen for familiarity with CRM platforms and ticketing systems. If you're light on experience with these tools, free or low-cost certification courses can close that gap before you apply and strengthen your answers during interviews.
Prepare for scenario-based interview questions
Interviewers for guest service advocate roles almost always ask how you handled a specific conflict or difficult request. Prepare two or three detailed examples that show your process from listening and diagnosing the issue through to the resolution you delivered.
Negotiate schedule and channel flexibility
Guest service advocate roles often involve evening, weekend, or multi-channel coverage. Before accepting an offer, clarify which channels you'll own, whether the schedule rotates, and how overtime is handled so the role fits your actual availability.
Guest Service Advocate Jobs: Frequently Asked Questions
How many guest service advocate jobs are remote?
About 100% of guest service advocate openings are fully remote or hybrid as of November 2026, with fully remote positions most common in health insurance member services and financial account support roles. On-site and hybrid arrangements are more typical for roles tied to in-person customer interactions or regulated environments requiring supervised access to sensitive data.
How do you become a guest service advocate?
Start by building direct customer or member-facing experience in any industry, since the core competencies transfer across sectors. Develop familiarity with CRM platforms and practice clear written and verbal communication. Pursue relevant certifications in your target sector, such as healthcare customer service or financial services fundamentals, then apply to entry-level advocate roles that match your background and stated industry focus.
Can you get a guest service advocate job with little or no experience?
Yes, many employers hire guest service advocates without prior experience in the specific sector if you can demonstrate strong communication skills and a service-oriented approach. Retail, food service, or any role where you resolved customer problems counts. Emphasize problem-solving examples in your application, and target employers in industries like insurance or healthcare that explicitly list entry-level openings with on-the-job training.
What does the guest service advocate interview process look like?
Most employers start with a brief phone or video screen focused on your availability, communication style, and general customer service background. A second round typically involves scenario-based questions where you walk through how you handled a difficult interaction or resolved a complaint. Some employers, particularly in healthcare or financial services, add a skills assessment testing written communication accuracy or system navigation before extending an offer.
Where can I find and apply to guest service advocate jobs?
You can find and apply to guest service advocate jobs on Migrate Mate, which lists current openings from employers across the United States. Find roles that match your background and experience, then apply directly to each listing that fits.
See All 2,000+ Guest Service Advocate Jobs
Find roles that match your experience and apply in just a few clicks.
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