Guest Service Team Lead Jobs
Guest Service Team Lead jobs are open across hospitality, retail, healthcare, and entertainment, from entry-level supervisory roles to senior team lead positions, with specializations in front desk operations, guest relations, and service quality coaching. See the openings below and apply to the ones that match your experience.
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Showing 5 of 77+ Guest Service Team Lead jobs
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
ALL ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT SMALL FORMATS
We enable a consistent experience for our guests by ensuring product is in stock, available and accurately priced and signed on the sales floor in our smallest format stores. Experts of operations, process and efficiency, this team is responsible for being proficient in all areas of the store to complete duties such as, but not limited to, cashiering, stocking, presentation and price accuracy. You’ll provide exceptional guest service, customizing each experience and anticipating guest needs.
At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Small Format Team Leader can provide you with the skills and experience of:
- Guest service fundamentals and experience building a guest-first culture across the store
- Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
- Process improvements and workload efficiency
- Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent
As a Small Format Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:
- Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
- Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
- Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
- Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
- Understand sales goals, plan daily/weekly workload with guidance from direct leader, and execute the same to deliver on department and store sales goals and guest engagement, including planning merchandising, pricing workload, making changes to salesfloor merchandise displays, sales plans and promotions.
- Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team members on expectations to deliver the service standard.
- Enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor.
- Be an expert of operations, accuracy, process and efficiency
- With guidance from your direct leader, manage incoming and outgoing products, maintain stock levels, ensuring inventory accuracy, and executing product arrangement, pricing and promotional signing processes for your assigned department(s).
- Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly priorities set by your direct leader.
- With guidance from your leader, help lead team members in your department(s) in the backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve in accordance to your leader’s direction.
- Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work, as applicable for your location.
- Evaluate candidates for open positions and develop a guest-centric team
- Participate in team onboarding and learning.
- With guidance from your direct leader, close knowledge and skill gaps through training and experiences.
- With guidance from your direct leader, establish clear goals and expectations and hold team members accountable to expectations.
- Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
- Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way.
- Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
- Model the execution of physical security processes in order to enhance the instore security culture.
- Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices.
- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
- As a key carrier, follow all safe and secure training and processes.
- Regularly assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts
- Address all store emergency and compliance needs.
- Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
- All other duties based on business needs.
WHAT WE ARE LOOKING FOR
This may be the right job for you if:
- You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
- You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
- You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times).
The good news is that we have some amazing training that will help teach you everything you need to know to be a Small Format Team Leader. But, there are a few skills you should have from the get-go:
- Must be at least 18 years of age or older
- High school diploma or equivalent
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Learn and adapt to current technology needs
- Work independently and as part of a team
- Manage workload and prioritize tasks independently
- Welcoming and helpful attitude towards all guests and other team members
- Effective communication skills
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Accurately handle cash register operations as needed
- Climb up and down ladders
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance from others
- Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary
- Although the role is full-time, it does not come with a guarantee of 40 hours each week. Hours will depend on the needs of the business and may fluctuate as required
- Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
- Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_CAmericans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
ALL ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT SMALL FORMATS
We enable a consistent experience for our guests by ensuring product is in stock, available and accurately priced and signed on the sales floor in our smallest format stores. Experts of operations, process and efficiency, this team is responsible for being proficient in all areas of the store to complete duties such as, but not limited to, cashiering, stocking, presentation and price accuracy. You’ll provide exceptional guest service, customizing each experience and anticipating guest needs.
At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Small Format Team Leader can provide you with the skills and experience of:
- Guest service fundamentals and experience building a guest-first culture across the store
- Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
- Process improvements and workload efficiency
- Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent
As a Small Format Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:
- Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
- Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
- Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
- Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
- Understand sales goals, plan daily/weekly workload with guidance from direct leader, and execute the same to deliver on department and store sales goals and guest engagement, including planning merchandising, pricing workload, making changes to salesfloor merchandise displays, sales plans and promotions.
- Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team members on expectations to deliver the service standard.
- Enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor.
- Be an expert of operations, accuracy, process and efficiency
- With guidance from your direct leader, manage incoming and outgoing products, maintain stock levels, ensuring inventory accuracy, and executing product arrangement, pricing and promotional signing processes for your assigned department(s).
- Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly priorities set by your direct leader.
- With guidance from your leader, help lead team members in your department(s) in the backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve in accordance to your leader’s direction.
- Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work, as applicable for your location.
- Evaluate candidates for open positions and develop a guest-centric team
- Participate in team onboarding and learning.
- With guidance from your direct leader, close knowledge and skill gaps through training and experiences.
- With guidance from your direct leader, establish clear goals and expectations and hold team members accountable to expectations.
- Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
- Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way.
- Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
- Model the execution of physical security processes in order to enhance the instore security culture.
- Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices.
- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
- As a key carrier, follow all safe and secure training and processes.
- Regularly assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts
- Address all store emergency and compliance needs.
- Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
- All other duties based on business needs.
WHAT WE ARE LOOKING FOR
This may be the right job for you if:
- You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
- You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
- You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times).
The good news is that we have some amazing training that will help teach you everything you need to know to be a Small Format Team Leader. But, there are a few skills you should have from the get-go:
- Must be at least 18 years of age or older
- High school diploma or equivalent
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Learn and adapt to current technology needs
- Work independently and as part of a team
- Manage workload and prioritize tasks independently
- Welcoming and helpful attitude towards all guests and other team members
- Effective communication skills
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Accurately handle cash register operations as needed
- Climb up and down ladders
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance from others
- Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary
- Although the role is full-time, it does not come with a guarantee of 40 hours each week. Hours will depend on the needs of the business and may fluctuate as required
- Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
- Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_CAmericans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
Guest Service Team Lead Jobs by Experience Level
See All 77 Guest Service Team Lead Jobs
Find roles that match your experience and apply in just a few clicks.
Find Guest Service Team Lead JobsGuest Service Team Lead Job Market
Who's Hiring
- Pilot Flying J24
- Tommy Car Wash20
- The Sports Facilities Companies4
- Team FX3T
- Moreaux Restaurant2M
What Employers Look For
The qualifications that appear most often in guest service team lead jobs.
- 1-3 years of supervisory or team lead experience in a customer-facing role
- Demonstrated ability to manage, coach, and schedule frontline service staff
- Strong verbal communication and guest conflict resolution skills
- Proficiency with property management or point-of-sale systems
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Availability for flexible shifts including evenings, weekends, and holidays
Tips for Your Guest Service Team Lead Job Search
Quantify your team supervision results
Hiring managers want to see the size of teams you've led and service outcomes you've driven. Replace vague statements with specifics: how many direct reports you managed, complaint resolution rates you improved, or satisfaction scores your team achieved under your direction.
Highlight scheduling and conflict resolution
Guest service team lead postings almost always require shift scheduling and de-escalation skills. Make sure your resume calls out both explicitly. Mention the scheduling tools you've used and describe a situation where you resolved a guest complaint that had escalated past a frontline associate.
Apply early to roles that fit
Migrate Mate lists guest service team lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by industry vertical
Guest service team lead roles in hotels, theme parks, and healthcare clinics carry different day-to-day demands. Filter your search by industry and tailor your resume's summary line to reflect that sector's priorities, whether that's check-in efficiency, accessibility compliance, or high-volume guest throughput.
Prepare a scenario answer for every interview stage
Expect at least one panel interview and a situational round where you'll be asked how you'd coach an underperforming associate or handle a service breakdown during peak hours. Prepare two or three real examples you can shape to fit different scenarios, with clear outcomes you can describe.
Negotiate total compensation, not just base pay
Many guest service team lead roles offer shift differentials, performance bonuses, and benefits like free or discounted on-site services. When you receive an offer, ask about all components before accepting. Knowing the full package lets you compare offers accurately across employers in this role.
Guest Service Team Lead Jobs: Frequently Asked Questions
Which companies are hiring the most guest service team leads?
The companies hiring the most guest service team leads right now include Pilot Flying J, Tommy Car Wash, and The Sports Facilities Companies, with the largest share of openings in Michigan, Texas, and Florida, based on current listings on Migrate Mate as of November 2026. Hospitality groups and large retail chains tend to post the highest volume of these roles year-round.
How many guest service team lead jobs are remote?
About 14% of guest service team lead openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of most guest-facing environments. The sub-areas most likely to offer remote or hybrid arrangements include back-office guest relations coordination, virtual concierge services, and customer experience quality assurance roles.
How do you become a guest service team lead?
Start by building direct experience as a frontline guest service associate, then take on informal leadership responsibilities like training new hires or covering supervisor shifts. Develop your conflict resolution skills, learn your employer's scheduling and service systems, and ask your manager to consider you for a formal team lead opening when one becomes available.
Can you get a guest service team lead job with little experience?
Yes, some employers will hire candidates with limited formal supervisory experience if you've worked in a high-volume guest service environment and can demonstrate leadership moments from that work. Focus your resume on situations where you coached a coworker, resolved a guest issue independently, or took ownership of a process improvement, even without a formal title.
What does the guest service team lead interview process look like?
Most employers start with a phone screen focused on your service background and availability, followed by an in-person or video interview with a hiring manager. A second round often includes a panel interview or a scenario exercise where you walk through how you'd handle a staffing shortage or escalated guest complaint. References are typically checked before an offer is extended.
Where can I find and apply to guest service team lead jobs?
You can find and apply to guest service team lead jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your experience and location, then apply directly to each listing that fits.
See All 77 Guest Service Team Lead Jobs
Find roles that match your experience and apply in just a few clicks.
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