Director of Guest Services Jobs
Director of Guest Services jobs are open across hotels, resorts, healthcare facilities, and entertainment venues, from operations supervisor to senior director level, with specializations in luxury hospitality, patient experience, and event services. Scan the live roles below and apply to whichever ones fit.
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About the Position
Emidio Vincenzo Escape Salon & Spa is looking for a warm, polished and dependable Guest Services Concierge to become an important part of our salon and spa team.
This is not a traditional front desk position. Our Guest Services Concierge is an active part of the entire guest experience—supporting our front desk, salon and spa professionals and, most importantly, helping our guests feel genuinely cared for throughout their visit.
You may be welcoming a guest at the front desk one moment, shampooing a hair guest the next, helping prepare for a nail or spa guest, refreshing linens, answering the phone or simply noticing something that needs attention and taking care of it.
If you enjoy people, like staying active and organized, and take pride in making things run smoothly, you may be exactly who we're looking for.
What You'll Do
As part of our Guest Services team, you'll help:
- Warmly welcome guests and assist throughout their visit
- Answer phones and assist with scheduling and guest communication
- Check guests in and out and support front desk operations
- Shampoo and prepare hair guests for their services
- Support hairstylists with guest needs and salon flow
- Assist nail technicians with turnover, preparation and guest needs
- Support estheticians and massage therapists with spa flow and guest needs
- Prepare and maintain guest and service areas
- Offer refreshments and anticipate guest needs
- Assist with laundry, linens, stocking and supplies
- Help maintain a clean, polished and welcoming salon and spa environment
- Communicate with service providers and Guest Services to keep the day flowing smoothly
- Learn our scheduling systems, service menu and guest experience standards
- Notice what needs to be done and confidently step in to help
Who We're Looking For
The right person doesn't necessarily need years of salon experience. We're more interested in finding someone with the right personality, work ethic and hospitality mindset.
You may be a great fit if you are:
- Warm, friendly and genuinely enjoy taking care of people
- Professional and polished in your communication and presentation
- Dependable and punctual
- Organized and comfortable multitasking
- Able to stay calm and positive in a busy environment
- Proactive—you notice what needs attention without always being asked
- Comfortable moving between front desk and hands-on responsibilities
- A team player who enjoys helping different people and departments
- Interested in learning how a successful salon and spa operates
- Looking for a position where you can grow
Salon, spa, hospitality, retail or customer-service experience is helpful, but not required for the right candidate.
More Than a Job — An Opportunity to Grow
We're especially interested in finding someone who wants to become a long-term part of EVE.
For the right person, the Guest Services Concierge position offers a potential path toward becoming an EVE Salon Coordinator, with increased responsibility for guest services, scheduling, team support and daily salon operations.
We believe in developing people from within whenever possible, and we're looking for someone who is excited to learn, take on responsibility and grow with us.
Compensation & Benefits
- Starting at $18/hour
- Gratuities
- Approximately 20+ hours per week
- Employee service and retail benefits
- Education and professional development opportunities
- Mentoring and opportunities to learn salon and spa operations
- Opportunity for advancement
- Paid time off/vacation eligibility
- 401(k) with company matching eligibility
Benefits are based on eligibility and company policy.
Schedule & Availability
This is an in-person position in Severna Park. Our busiest times are also when our guests need us most, so schedule flexibility is important.
Evening and Saturday availability is required.
About EVE
Emidio Vincenzo Escape Salon & Spa is an established full-service salon and spa serving the Severna Park community since 2003.
Our team includes professionals specializing in hair, nails, skin care, massage and wellness. While our specialties may be different, we work together to create one seamless experience for our guests.
We value professionalism, education, teamwork, genuine hospitality and growth—and we're looking for someone who wants to be part of that.
Ready for Your Next Chapter?
If you love taking care of people, enjoy being part of a busy team and are looking for an opportunity where you can learn, contribute and grow, we'd love to meet you.
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
Work Location: In person
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Find JobsDirector of Guest Services Job Market
Who's Hiring
- Pilot Flying J24
- Tommy Car Wash20
- Stonebridge Companies17
- Highgate11
- Stein's Garden & Home11
Top Industries Hiring
- Hospitality & Tourism
- Technology & Software
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in director of guest services jobs.
- Five or more years of hospitality or guest services management experience
- Demonstrated leadership of front-of-house or guest-facing teams
- Proficiency with property management systems such as Opera or similar platforms
- Experience developing and tracking guest satisfaction metrics and service standards
- Strong conflict resolution and service recovery skills in high-volume environments
- Bachelor's degree in hospitality management, business administration, or a related field
Tips for Your Director of Guest Services Job Search
Quantify guest satisfaction outcomes on your resume
Hiring managers for director of guest services roles want to see measurable impact. Replace vague phrases like 'improved guest experience' with specific outcomes: satisfaction score improvements, complaint resolution rates, or reductions in escalated service issues under your leadership.
Highlight cross-departmental leadership explicitly
Directors of guest services coordinate across housekeeping, food and beverage, front desk, and facilities teams. Your resume should name those specific departments and show that you managed relationships and accountability across them, not just within a single team.
Apply early to roles that fit
Migrate Mate lists director of guest services openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your property type
A luxury resort directorship and a hospital guest services role require different core competencies. Filter your search by property type or industry so your application speaks directly to that environment's service model, compliance expectations, and guest demographic.
Prepare a scenario-based answer for service recovery
Interviewers for this role almost always ask how you've handled a serious guest complaint or operational failure. Prepare two or three specific stories with clear actions you took and outcomes you produced, not general philosophies about service culture.
Negotiate scope and reporting structure, not just pay
When you receive an offer, clarify what departments report to you, whether the role has budget authority, and how performance is measured. These structural details affect your day-to-day authority more than title alone and are worth raising before you accept.
Director of Guest Services Jobs: Frequently Asked Questions
Which companies are hiring the most director of guest servicess?
The companies hiring the most director of guest servicess right now include Pilot Flying J, Tommy Car Wash, and Stonebridge Companies, with the largest share of openings in California, Texas, and Florida, based on current listings on Migrate Mate as of November 2026. Hospitality groups, healthcare systems, and entertainment operators tend to post the highest volume of these roles.
How many director of guest services jobs are remote?
About 7% of director of guest services openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of most roles in this field. Sub-areas most likely to offer remote or hybrid arrangements include corporate guest experience strategy, training and development leadership, and multi-property oversight roles where site visits are periodic rather than daily.
How do you become a director of guest services?
Most directors of guest services build toward the role by starting in front desk, concierge, or guest relations positions and moving into team lead or manager roles. From there, gaining experience managing full departments, handling budgets, and owning service quality metrics positions you for director-level hiring. A degree in hospitality management or business strengthens your candidacy, and certifications from organizations like the American Hotel and Lodging Educational Institute add credential weight.
Can you get hired as a director of guest services without direct director experience?
Yes, candidates who have managed large guest-facing teams, led service improvement initiatives, or held assistant director or operations manager titles are frequently considered for director roles. Employers focus heavily on demonstrated leadership outcomes and familiarity with property or facility systems. Framing your resume around measurable guest satisfaction results and cross-departmental accountability matters more than holding an exact prior title.
What does the director of guest services interview process look like?
The process typically starts with a phone or video screen with HR, followed by a panel interview with operations leadership and department heads. Candidates are usually asked behavioral and scenario-based questions about service recovery, team performance, and guest satisfaction strategy. Some employers include a property tour or a working session where you review service data and propose improvements before a final offer conversation.
Where can I find and apply to director of guest services jobs?
You can find and apply to director of guest services jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience and industry background, then apply directly to each listing that fits.
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