Guest Services Associate Jobs
Guest Services Associate jobs are open across hospitality, retail, healthcare, and entertainment, from entry-level and part-time positions to lead and supervisory roles, with specializations in front desk operations, concierge services, and member or guest relations. See the openings below and apply to the ones that match your experience.
Find Guest Services Associate JobsOverview
Showing 5 of 439+ Guest Services Associate jobs
WHO WE ARE
Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.
An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.
As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.
Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?
JOB DESCRIPTION SUMMARY
The Guest Services Agent will deliver outstanding customer service to our owners and guests and is responsible for upholding SDC Property’s standards and practices. The Guest Services Agent will provide meaningful and positive interactions with guests from the phone, during check-in, throughout the duration of the stay and finally to the conclusion during the check-out process.
DUTIES AND RESPONSIBILITIES
- Participate in daily operations of the Front Desk, including but not limited to the front desk check list, answering phone calls, checking guests in and out, and creating positive and helpful interactions with our owners and guest.
- Know the general roles and responsibilities of corporate departments, manager, and directors.
- Support our “guest service approach” by ensuring guests are called from the wait list for early check-in as soon as possible.
- Follow all ADA rules as they pertain to Service Animals.
- Provide detailed work orders through HotSOS along with exceptional follow-up to all guests requiring this service.
- Ensure safety and security for all our guests and owners.
- Ensure all cash is secure at the front desk.
- Ensure package handling and check requests are done following proper procedures.
- Have knowledge of the RCI and II exchange process, ownership, inventory, and rental types to include 3rd party intermediaries along with booking rules and processes in order to better assist our guest and owners.
- Provide constant communication with the marketing team with regards to tour guests experiencing any issues.
- Have complete understanding of Golf privileges.
- Communicate clearly and precisely with both owners/guests and interdepartmentally.
- Be informative and suggestive with good local area knowledge and general information about our properties.
- Accurately check in guests and provide them with a positive start to their vacation experience.
- Post payments to guest folios, ensuring that the guests have paid for their stay prior to checking in, that all assessment dues are collected and obtain appropriate authorizations for incidentals.
- Give a professional and warm farewell to our guests.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
- High School Diploma or GED
- Neat clean appearance, warm, welcoming, friendly, and outgoing personality.
- Good Computer skills including Microsoft Office, Microsoft Excel, email, and general computer skills.
- Verbal and written communication skills for interaction with owners, guests, vendors, employees, and the public, using tact and poise.
- Follows directions with accuracy and positive attitude.
- On time for scheduled shifts and always shows up for work.
BENEFITS (if eligible)
- Weekly Pay and Direct Deposit
- Health Insurance (Medical/Vision/Dental)
- Company-Paid Life Insurance
- Paid Time Off (PTO) Program
- Paid Vacation and Holiday Pay
- 401 (K) Retirement Plan with a Company Match (based on eligibility)
- Employee Wellness Programs
- Fitness Center Reimbursement
- Ongoing Professional Development Opportunities
- Employee Family & Friends Discounted Stays
- Various Employee Discounts (Local Businesses and National Retailers)
- Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
- Company-Supplied Uniforms and Equipment (Applicable Positions)
- Flexible Work Schedules
WHO WE ARE
Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.
An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.
As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.
Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?
JOB DESCRIPTION SUMMARY
The Guest Services Agent will deliver outstanding customer service to our owners and guests and is responsible for upholding SDC Property’s standards and practices. The Guest Services Agent will provide meaningful and positive interactions with guests from the phone, during check-in, throughout the duration of the stay and finally to the conclusion during the check-out process.
DUTIES AND RESPONSIBILITIES
- Participate in daily operations of the Front Desk, including but not limited to the front desk check list, answering phone calls, checking guests in and out, and creating positive and helpful interactions with our owners and guest.
- Know the general roles and responsibilities of corporate departments, manager, and directors.
- Support our “guest service approach” by ensuring guests are called from the wait list for early check-in as soon as possible.
- Follow all ADA rules as they pertain to Service Animals.
- Provide detailed work orders through HotSOS along with exceptional follow-up to all guests requiring this service.
- Ensure safety and security for all our guests and owners.
- Ensure all cash is secure at the front desk.
- Ensure package handling and check requests are done following proper procedures.
- Have knowledge of the RCI and II exchange process, ownership, inventory, and rental types to include 3rd party intermediaries along with booking rules and processes in order to better assist our guest and owners.
- Provide constant communication with the marketing team with regards to tour guests experiencing any issues.
- Have complete understanding of Golf privileges.
- Communicate clearly and precisely with both owners/guests and interdepartmentally.
- Be informative and suggestive with good local area knowledge and general information about our properties.
- Accurately check in guests and provide them with a positive start to their vacation experience.
- Post payments to guest folios, ensuring that the guests have paid for their stay prior to checking in, that all assessment dues are collected and obtain appropriate authorizations for incidentals.
- Give a professional and warm farewell to our guests.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
- High School Diploma or GED
- Neat clean appearance, warm, welcoming, friendly, and outgoing personality.
- Good Computer skills including Microsoft Office, Microsoft Excel, email, and general computer skills.
- Verbal and written communication skills for interaction with owners, guests, vendors, employees, and the public, using tact and poise.
- Follows directions with accuracy and positive attitude.
- On time for scheduled shifts and always shows up for work.
BENEFITS (if eligible)
- Weekly Pay and Direct Deposit
- Health Insurance (Medical/Vision/Dental)
- Company-Paid Life Insurance
- Paid Time Off (PTO) Program
- Paid Vacation and Holiday Pay
- 401 (K) Retirement Plan with a Company Match (based on eligibility)
- Employee Wellness Programs
- Fitness Center Reimbursement
- Ongoing Professional Development Opportunities
- Employee Family & Friends Discounted Stays
- Various Employee Discounts (Local Businesses and National Retailers)
- Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
- Company-Supplied Uniforms and Equipment (Applicable Positions)
- Flexible Work Schedules
See All 439+ Guest Services Associate Jobs
Find roles that match your experience and apply in just a few clicks.
Find Guest Services Associate JobsGuest Services Associate Job Market
Who's Hiring
- Pilot Flying J28
- Tommy Car Wash20
- Stonebridge Companies15
- Stein's Garden & Home12
- Highgate11
Top Industries Hiring
- Hospitality & Tourism
- Technology & Software
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in guest services associate jobs.
- High school diploma or GED with one or more years of customer-facing experience
- Strong verbal communication skills and professional phone etiquette
- Proficiency with property management systems, point-of-sale software, or reservation platforms
- Ability to stand for extended periods and work evenings, weekends, and holidays
- Experience handling cash, processing payments, and balancing a drawer accurately
- Bilingual or multilingual ability preferred for roles in high-traffic tourism or resort markets
Tips for Your Guest Services Associate Job Search
Tailor your resume for each setting
Hospitality employers, healthcare systems, and retail chains each use different language for the same tasks. Mirror the posting's exact terms, whether it says 'guest satisfaction,' 'patient experience,' or 'member services,' so your resume clears the ATS screening round.
Highlight conflict resolution with specifics
Generic phrases like 'handled complaints' won't stand out. Describe a real situation where you de-escalated a frustrated guest, what you said, and what the outcome was. That specificity is what guest services hiring managers actually read for.
Apply early to roles that fit
Migrate Mate lists guest services associate openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Get a property management system certification
Many hotels and resorts require hands-on familiarity with front desk software. A short certification in a widely used property management system puts you ahead of candidates who only claim general computer skills and signals you can start without a lengthy training period.
Prepare concise answers for scenario questions
Guest services interviews rely heavily on situational prompts: a guest is upset about a room, a line is backing up, two requests conflict. Rehearse two or three real examples that show you balanced guest needs with property policy under time pressure.
Negotiate schedule flexibility, not just pay
In hospitality and retail, shift control is as valuable as hourly rate. When you get an offer, ask which shifts are fixed versus open to preference, how far in advance schedules post, and whether weekend-heavy rotations are shared equally across the team.
Guest Services Associate Jobs: Frequently Asked Questions
Which companies are hiring the most guest services associates?
The most active employers for guest services associates right now are Pilot Flying J, Tommy Car Wash, and Stonebridge Companies, and the most openings are in California, Florida, and Texas, based on current listings on Migrate Mate as of November 2026. Volume tends to spike around major holidays and summer travel season as properties staff up for peak demand.
How many guest services associate jobs are remote?
About 8% of guest services associate openings are fully remote or hybrid as of November 2026, reflecting the in-person nature of most hospitality and retail settings. The sub-areas most likely to offer remote work are virtual concierge services, online chat support, and reservation center roles where guest interactions happen entirely by phone or digital channel.
How do you become a guest services associate?
Start by completing a high school diploma or equivalent, then build direct customer-facing experience in any setting, retail, food service, or front desk work all count. Practice common property management or reservation software through free trials or community college courses. Apply to entry-level openings, emphasize communication skills and reliability in your resume, and be ready to work flexible hours including nights and weekends.
Can you get hired as a guest services associate with no experience?
Yes, many employers hire guest services associates with no formal experience, particularly in retail and entertainment venues that provide on-the-job training. Emphasize transferable skills from school, volunteer work, or any role where you served people directly. Applying to properties during peak hiring seasons, such as summer or the holidays, improves your chances because staffing needs are highest and employers are more willing to train.
What does the guest services associate interview process look like?
Most guest services associate interviews involve an initial phone or video screen to confirm availability and basic communication skills, followed by an in-person interview with a supervisor or manager. Expect situational questions about handling difficult guests, multitasking, and following property policies. Some hospitality employers add a brief role-play scenario or a tour of the property before extending an offer.
Where can I find and apply to guest services associate jobs?
You can find and apply to guest services associate jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your experience level and preferred setting, then apply directly to each listing that fits.
See All 439+ Guest Services Associate Jobs
Find roles that match your experience and apply in just a few clicks.
Find Guest Services Associate Jobs