H-1B Visa Customer Service Engineer Jobs
H-1B visa jobs for Customer Service Engineers sit at the intersection of technical knowledge and client-facing problem-solving. Sponsoring employers file a Labor Condition Application with DOL and an I-129 petition with USCIS, granting status for up to three years. Roles built around systems integration, technical support escalation, and solution architecture typically meet the specialty occupation standard.
Find H-1B Visa Customer Service Engineer JobsOverview
Showing 5 of 10+ Customer Service Engineer jobs
See all Customer Service Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Engineer roles.
Get Access To All JobsFor over 130 years, Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.
Mitsubishi Heavy Industries America, Inc. (MHIA), headquartered in Houston, Texas, serves as MHI’s North American headquarters. Since 1979, MHIA has supported customers in various sectors, including energy, industrial machinery, data centers, engineering, transportation and aviation.
We invite you to explore this exciting opportunity and discover how your experience and expertise can contribute to our team, our continued success, and our MISSION NET ZERO commitment.
Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Customer Service Engineer I to join our team at our Las Vegas, NV location.
SCOPE:
The Customer Service Engineer focuses on planning and coordinating resources supporting the installment and repairs of new and existing equipment for MHIA’s Corrugating Machinery Division (CMD). This role researches and applies technical and engineering knowledge to resolve complex customer’s equipment issues, provides support to Field Service Engineering team and contributes to the Customer Service Departmental goals and financial targets.
ESSENTIAL FUNCTIONS:
- Project manage installations, rebuilds and retrofits at customer sites. Arrange shipment of required tools, inspect return tooling, and restock as necessary.
- Provide technical support to Customers and Field Service personnel. Assist in diagnosing problems, recommend solutions, and identify parts in need of replacement.
- Conduct root cause analysis, conduct research, review drawings, document accordingly, and provide recommendations.
- Evaluate service and repair requirements and provide quotations to Field Service personnel labor hours.
- Support Field Service personnel; respond to requests for documentation, guidance, equipment, and outside contractors. Recommend course of action and specific resources based on circumstances.
- Request and follow through warranty orders. Accurately determine the parts, equipment, and manpower to implement the warranty resolution. Expedite purchase of parts with Parts Department, Engineering, and vendors. Complete the warranty process, documentation, and remaining tasks.
- Review Field Service reports including supporting description for accuracy prior to customer report submission.
- Participating in customer exit meetings to ensure proper resolution of open items.
- Develop parts lists for quotations based on Service Reports and Customer Requests.
- Follow up on calls which may require research and obtain information from other groups within the company.
- Support parts department to identify requested customer part(s). Review established lists for completeness and make recommendations where applicable.
- Assess Field Service Personnel technical skillset and identify training opportunities.
- Perform after hours call support based on Customer Service Team assignment.
- Complete fieldwork as needed to support the customer and enhance knowledge of machine systems. Complete site reports, develop training, and troubleshooting resources.
- Other related duties as assigned by management.
MINIMUM QUALIFICATIONS:
- Education Requirement: Bachelor’s degree from an accredited college or university in Mechanical, Electrical Engineering or related field.
- Experience: At least one year of related experience (including internships and academic projects).
SKILLS/COMPETENCIES/TRAINING/CERTIFICATIONS:
- Ability to read and interpret mechanical and electrical drawings with a good understanding of geometric dimensioning and tolerancing.
- Foundational understanding of mechanical, electrical, hydraulic, and pneumatic systems.
- Excellent communication skills. Ability to communicate effectively at all levels.
- Technical communication skills; able to bridge the gap between desired business outcomes and technical requirements.
- Ability to demonstrate logical reasoning, decision making, and attention to detail required.
- Ability to multi-task, execute cross-functional activities, and drive projects to completion, on time.
- Proficient using Microsoft Word, Excel, and Outlook.
- Strong desire to learn from a wide range of resources and to expand one’s own capabilities.
WORKING CONDITIONS:
- Travel: 10% or less
- Weekend/late night work when applicable: Intermittent weekend/night work activity during On-Call rotation.
- Lifting/physical requirements: Regularly required to sit for long period, stand, walk, talk and/or hear.
- Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Why Should You Apply?
- Medical, Dental, Vision, and Behavioral Health Benefits
- Competitive 401(k) Matching Program
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability Coverage
- Paid Vacation, Sick Time, and 15 Paid Holidays
- Learning and Development Opportunities, Including Tuition Reimbursement
- Opportunities to Support Quality, Innovative Solutions that Contribute to a Net Zero Future.
Equal Employment Opportunity
Mitsubishi Heavy Industries America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.
E-Verify
Mitsubishi Heavy Industries America, Inc. participates in E-Verify to confirm the employment eligibility of newly hired employees.
Agency Notice:
MHIA does not accept unsolicited resumes from staffing agencies or search firms. MHIA Talent Acquisition must authorize all agency engagements and candidate submissions in advance. Unless otherwise agreed in writing with MHIA, staffing agencies or search firms that attempt to engage potential candidates based on this posting, or that contact MHIA hiring managers directly regarding candidates or recruiting services, will forfeit any commissions and may be subject to termination of contract.
LI-Hybrid
For over 130 years, Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.
Mitsubishi Heavy Industries America, Inc. (MHIA), headquartered in Houston, Texas, serves as MHI’s North American headquarters. Since 1979, MHIA has supported customers in various sectors, including energy, industrial machinery, data centers, engineering, transportation and aviation.
We invite you to explore this exciting opportunity and discover how your experience and expertise can contribute to our team, our continued success, and our MISSION NET ZERO commitment.
Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Customer Service Engineer I to join our team at our Las Vegas, NV location.
SCOPE:
The Customer Service Engineer focuses on planning and coordinating resources supporting the installment and repairs of new and existing equipment for MHIA’s Corrugating Machinery Division (CMD). This role researches and applies technical and engineering knowledge to resolve complex customer’s equipment issues, provides support to Field Service Engineering team and contributes to the Customer Service Departmental goals and financial targets.
ESSENTIAL FUNCTIONS:
- Project manage installations, rebuilds and retrofits at customer sites. Arrange shipment of required tools, inspect return tooling, and restock as necessary.
- Provide technical support to Customers and Field Service personnel. Assist in diagnosing problems, recommend solutions, and identify parts in need of replacement.
- Conduct root cause analysis, conduct research, review drawings, document accordingly, and provide recommendations.
- Evaluate service and repair requirements and provide quotations to Field Service personnel labor hours.
- Support Field Service personnel; respond to requests for documentation, guidance, equipment, and outside contractors. Recommend course of action and specific resources based on circumstances.
- Request and follow through warranty orders. Accurately determine the parts, equipment, and manpower to implement the warranty resolution. Expedite purchase of parts with Parts Department, Engineering, and vendors. Complete the warranty process, documentation, and remaining tasks.
- Review Field Service reports including supporting description for accuracy prior to customer report submission.
- Participating in customer exit meetings to ensure proper resolution of open items.
- Develop parts lists for quotations based on Service Reports and Customer Requests.
- Follow up on calls which may require research and obtain information from other groups within the company.
- Support parts department to identify requested customer part(s). Review established lists for completeness and make recommendations where applicable.
- Assess Field Service Personnel technical skillset and identify training opportunities.
- Perform after hours call support based on Customer Service Team assignment.
- Complete fieldwork as needed to support the customer and enhance knowledge of machine systems. Complete site reports, develop training, and troubleshooting resources.
- Other related duties as assigned by management.
MINIMUM QUALIFICATIONS:
- Education Requirement: Bachelor’s degree from an accredited college or university in Mechanical, Electrical Engineering or related field.
- Experience: At least one year of related experience (including internships and academic projects).
SKILLS/COMPETENCIES/TRAINING/CERTIFICATIONS:
- Ability to read and interpret mechanical and electrical drawings with a good understanding of geometric dimensioning and tolerancing.
- Foundational understanding of mechanical, electrical, hydraulic, and pneumatic systems.
- Excellent communication skills. Ability to communicate effectively at all levels.
- Technical communication skills; able to bridge the gap between desired business outcomes and technical requirements.
- Ability to demonstrate logical reasoning, decision making, and attention to detail required.
- Ability to multi-task, execute cross-functional activities, and drive projects to completion, on time.
- Proficient using Microsoft Word, Excel, and Outlook.
- Strong desire to learn from a wide range of resources and to expand one’s own capabilities.
WORKING CONDITIONS:
- Travel: 10% or less
- Weekend/late night work when applicable: Intermittent weekend/night work activity during On-Call rotation.
- Lifting/physical requirements: Regularly required to sit for long period, stand, walk, talk and/or hear.
- Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Why Should You Apply?
- Medical, Dental, Vision, and Behavioral Health Benefits
- Competitive 401(k) Matching Program
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability Coverage
- Paid Vacation, Sick Time, and 15 Paid Holidays
- Learning and Development Opportunities, Including Tuition Reimbursement
- Opportunities to Support Quality, Innovative Solutions that Contribute to a Net Zero Future.
Equal Employment Opportunity
Mitsubishi Heavy Industries America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.
E-Verify
Mitsubishi Heavy Industries America, Inc. participates in E-Verify to confirm the employment eligibility of newly hired employees.
Agency Notice:
MHIA does not accept unsolicited resumes from staffing agencies or search firms. MHIA Talent Acquisition must authorize all agency engagements and candidate submissions in advance. Unless otherwise agreed in writing with MHIA, staffing agencies or search firms that attempt to engage potential candidates based on this posting, or that contact MHIA hiring managers directly regarding candidates or recruiting services, will forfeit any commissions and may be subject to termination of contract.
LI-Hybrid
See all H-1B Visa Customer Service Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Service Engineer Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Service Engineer
Map your degree to technical duties
USCIS evaluates specialty occupation by matching your degree field to the core technical duties of the role. Pull the O*NET profile for Customer Service Engineer and identify which tasks directly require your engineering or computer science degree, then highlight those in your resume and cover letter.
Verify prevailing wage before negotiating
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your SOC code and work location. Run the OFLC Wage Search for your metro area before salary discussions so you know the wage floor and can spot underpaying offers immediately.
Find sponsors through Migrate Mate's verified employer database
Target employers with confirmed H-1B visa LCA filing history for technical customer-facing roles. Migrate Mate surfaces these employers by role type and location, so you're applying to companies that have already navigated the sponsorship process for similar positions.
Confirm each worksite gets its own LCA
If your role involves client sites, field visits, or a hybrid arrangement across multiple locations, each distinct worksite needs a separately certified LCA. Raise this with your employer before accepting an offer, since mid-employment worksite changes require DOL recertification and can delay your start date.
Time your job search around cap-subject filing windows
H-1B cap selection rules have changed recently, so coordinate your offer timeline with your employer's immigration counsel early. Cap-exempt employers such as universities and nonprofit research organizations can file year-round, which removes the timing pressure entirely for roles that qualify.
Document technical escalation experience concretely
Petitions for Customer Service Engineer roles face closer scrutiny than clearly titled engineering positions. Build your petition with performance reviews, escalation tier documentation, and system architecture you've owned, giving USCIS concrete evidence that the role requires degree-level technical judgment, not general support skills.
H-1B Visa Customer Service Engineer: Frequently Asked Questions
Does a Customer Service Engineer role qualify as an H-1B specialty occupation?
It depends on how the position is structured. When the core duties involve systems integration, enterprise software troubleshooting, solution design, or technical escalation requiring applied engineering knowledge, the role typically meets the specialty occupation standard. Employers strengthen the case by writing job descriptions that explicitly require a bachelor's degree in engineering, computer science, or a directly related field, and by documenting why degree-level knowledge is essential to performing the technical duties.
Which industries sponsor H-1B visas most often for Customer Service Engineers?
Enterprise software, cloud infrastructure, industrial automation, medical devices, and telecommunications equipment companies are among the most active sponsors for this role, since their products require technically trained engineers to manage implementation and post-sale support. Migrate Mate lists employers with verified H-1B LCA filing history by role type, so you can focus your search on companies already familiar with sponsoring technical customer-facing positions.
Can my H-1B transfer if I switch employers while working as a Customer Service Engineer?
Yes. Under portability rules, you can begin working for a new H-1B employer once the transfer petition is filed, without waiting for USCIS approval, as long as you've been in valid H-1B status for at least 180 days. Your new employer must file a fresh I-129 petition and certify a new LCA reflecting the correct wage level and worksite for your new role.
How does travel to client sites affect my H-1B LCA as a Customer Service Engineer?
Each worksite where you perform H-1B duties needs a certified LCA listing that location. Short-term placements under certain DOL rules can be covered differently, but regular client-site work or field assignments typically require your employer to file location-specific LCAs. Confirm the worksite coverage plan with your employer before you accept an offer, since gaps in LCA coverage create compliance risk.
How long does H-1B status last for a Customer Service Engineer position?
USCIS initially grants H-1B status for up to three years, with one extension available for a total maximum of six years. If your employer has initiated a PERM labor certification or filed an immigrant visa petition on your behalf before the six-year limit, you may qualify for additional one- or three-year extensions beyond that ceiling under AC21 provisions.