H-1B Visa Director of Front Office Jobs
H-1B visa jobs as Director of Front Office sit at the intersection of hospitality operations and degree-level management, requiring employers to certify a prevailing wage through a certified LCA before filing your I-129 petition. Sponsoring employers in hotel groups and lodging companies typically structure this role around business administration or hospitality management credentials to meet the specialty occupation standard.
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Get Access To All JobsAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
Located across the street from The Mall at Short Hills, the Hilton Short Hills features locally sourced food, an outdoor terrace and lounge, tennis courts and an indoor/outdoor pool to offer a memorable and enjoyable experience to our guests.
We are looking for our next great associate to lead our Front Office team. We are committed to providing you with:
- Highly competitive wages.
- Exceptional health benefits plan for eligible associates & your family members.
- 401K matching program for eligible associates.
- Discounts with our Crescent managed properties in North America for you & your family members.
- Hotel Room Discounts at Hilton branded properties worldwide.
- Free meals in staff cafeteria.
- Opportunity for growth.
Here is what you will be doing each day:
- Lead and motivate the front desk and guest services team (includes valet, bellpersons, drivers, PBX and guest service agents) to deliver exceptional guest service, ensuring all interactions reflect professionalism, warmth, and efficiency.
- Handle scheduling and payroll for the front desk department. Oversee check-in and check-out procedures, ensuring accuracy and adherence to hotel policies using property management system.
- Manage reservations using hospitality reservation systems, optimizing room occupancy and revenue opportunities while maintaining guest satisfaction.
- Handle guest inquiries, complaints, and special requests promptly, demonstrating strong customer service problem-solving skills.
- Supervise night audit operations, ensuring financial accuracy and compliance with hotel procedures.
- Implement and uphold hotel emergency procedures to ensure safety and security for guests and staff at all times.
- Coordinate with other departments to ensure smooth communication regarding guest needs, special events, or operational updates.
- Maintain detailed records of guest interactions, reservations, billing issues, and incident reports to support continuous improvement.
Requirements
- Minimum 5 years proven experience in hospitality management or front office leadership within a hotel or resort environment.
- Strong knowledge of property management systems (PEP preferred).
- Excellent customer service skills with a focus on guest relations and hospitality standards.
- Familiarity with hotel emergency procedures, night audit processes, and front desk operations.
- Exceptional phone etiquette and communication skills for client interaction via phone and in person.
- Ability to lead a team confidently while managing multiple priorities in a fast-paced setting.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
Located across the street from The Mall at Short Hills, the Hilton Short Hills features locally sourced food, an outdoor terrace and lounge, tennis courts and an indoor/outdoor pool to offer a memorable and enjoyable experience to our guests.
We are looking for our next great associate to lead our Front Office team. We are committed to providing you with:
- Highly competitive wages.
- Exceptional health benefits plan for eligible associates & your family members.
- 401K matching program for eligible associates.
- Discounts with our Crescent managed properties in North America for you & your family members.
- Hotel Room Discounts at Hilton branded properties worldwide.
- Free meals in staff cafeteria.
- Opportunity for growth.
Here is what you will be doing each day:
- Lead and motivate the front desk and guest services team (includes valet, bellpersons, drivers, PBX and guest service agents) to deliver exceptional guest service, ensuring all interactions reflect professionalism, warmth, and efficiency.
- Handle scheduling and payroll for the front desk department. Oversee check-in and check-out procedures, ensuring accuracy and adherence to hotel policies using property management system.
- Manage reservations using hospitality reservation systems, optimizing room occupancy and revenue opportunities while maintaining guest satisfaction.
- Handle guest inquiries, complaints, and special requests promptly, demonstrating strong customer service problem-solving skills.
- Supervise night audit operations, ensuring financial accuracy and compliance with hotel procedures.
- Implement and uphold hotel emergency procedures to ensure safety and security for guests and staff at all times.
- Coordinate with other departments to ensure smooth communication regarding guest needs, special events, or operational updates.
- Maintain detailed records of guest interactions, reservations, billing issues, and incident reports to support continuous improvement.
Requirements
- Minimum 5 years proven experience in hospitality management or front office leadership within a hotel or resort environment.
- Strong knowledge of property management systems (PEP preferred).
- Excellent customer service skills with a focus on guest relations and hospitality standards.
- Familiarity with hotel emergency procedures, night audit processes, and front desk operations.
- Exceptional phone etiquette and communication skills for client interaction via phone and in person.
- Ability to lead a team confidently while managing multiple priorities in a fast-paced setting.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Director of Front Office
Frame your credentials around specialty occupation
USCIS evaluates Director of Front Office roles against the specialty occupation standard, so your resume and degree transcripts should explicitly connect your hospitality management or business administration credential to the supervisory and operational duties the role demands.
Verify prevailing wage tiers before negotiating
Use the OFLC Wage Search to look up the Level II or Level III prevailing wage for your target metro area before any offer conversation. Your employer's LCA must certify at least that wage, so knowing the floor protects you from offers that can't support a valid petition.
Target hotel groups with multi-property LCA history
Use Migrate Mate to identify hotel companies and lodging groups with verified H-1B visa LCA filing history for front office and operations roles. Each property you'd oversee requires its own certified LCA, so employers already familiar with multi-worksite filings move significantly faster.
Confirm the role is structured at degree level
Ask hiring managers whether the Director of Front Office position formally requires a bachelor's degree in hospitality, business, or a related field, not just preferred. Without a degree requirement in the job description, USCIS may issue an RFE challenging specialty occupation status.
Account for LCA certification timing in your start date
Your employer must file the LCA with DOL and receive certification before submitting the I-129 to USCIS. DOL typically certifies within seven business days, but build at least two weeks of buffer into your expected start date to avoid a compressed filing timeline.
Prepare for site-specific LCA requirements across properties
If your Director role involves oversight across multiple hotel locations, each worksite address must appear on a separately certified LCA. Raise this with your employer early so the HR or immigration team can file worksite-specific LCAs before your first day at each location.
H-1B Visa Director of Front Office: Frequently Asked Questions
Does a Director of Front Office role qualify as an H-1B specialty occupation?
It can qualify, but only when the employer structures the position to formally require a bachelor's degree or higher in a directly related field such as hospitality management, hotel administration, or business management. When the job description lists a degree as preferred rather than required, USCIS is likely to issue a Request for Evidence challenging specialty occupation status. The credential requirement must be baked into the job posting and confirmed in the LCA job description.
Which employers sponsor H-1B visas for Director of Front Office positions?
Sponsoring employers are typically large hotel groups, resort operators, and branded lodging companies with dedicated HR or in-house immigration teams experienced in multi-worksite LCA filings. Migrate Mate shows employers with verified H-1B LCA filing history for front office and hotel operations roles, letting you filter by location and confirm sponsorship before you apply.
How does the LCA process work for a Director of Front Office role?
Your employer files a Labor Condition Application with DOL through the FLAG system before submitting your I-129 petition to USCIS. The LCA certifies the offered wage meets the prevailing wage for the SOC code and location, and must be posted at the worksite for ten consecutive business days. If your role spans multiple hotel properties, each distinct worksite address requires its own certified LCA filing.
How long does H-1B status last for a Director of Front Office position?
USCIS grants H-1B status in an initial period of up to three years, which your employer can extend for another three years, reaching a six-year maximum. Beyond six years, continued H-1B status typically requires an approved I-140 immigrant petition or a pending green card application that qualifies you for annual extensions under AC21 provisions.
What happens to H-1B status if you change hotel employers?
H-1B portability under AC21 lets you start working for a new employer once they file an H-1B transfer petition, without waiting for USCIS approval, provided your original petition was properly filed and you've been in valid H-1B status. The new employer must file a new LCA certified for the specific worksite and wage level before submitting the transfer petition to USCIS.