H-1B Visa Director of Global Operations Jobs
H-1B visa jobs for Director of Global Operations roles attract multinational employers who need degree-level leadership across supply chain, logistics, and cross-border strategy. Sponsoring employers file a certified LCA with the DOL before petitioning USCIS, confirming the role meets specialty occupation requirements and prevailing wage standards.
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Director of Global Service Operations
Power Conversion Systems (PCS) for
PV Solar and Battery Storage Applications
Position Level: Full-Time Employee
Location: Mesa, AZ preferred, possible hybrid/remote position within the United States
Travel: Frequent domestic and international travel, including visits to customer sites and regional service teams
Position Summary
As part of the Nextpower Services & Customer Operations Business Unit, the Director of Global Service Operations, PCS leads the service organization for power conversion systems used in utility-scale renewable energy plants, including solar inverters and battery energy storage system (BESS). This experienced leader is accountable for safe, reliable, and responsive service delivery throughout the equipment lifecycle—from commissioning and handover through warranty support, troubleshooting, repairs, and long-term customer support.
The Director will build and improve global service capabilities, develop regional teams and service partners, and work closely with customers and internal engineering, product, supply chain, sales, and quality groups. The role combines operational leadership with technical judgment, customer engagement, and a focus on customer satisfaction, service performance, and business results.
Key Responsibilities
Global service operations
- Define and execute the global service strategy for PV solar and battery storage power conversion systems.
- Lead regional service teams and service partners, setting clear expectations for safety, response times, quality, and customer experience.
- Establish robust and consistent service processes for safety, commissioning, preventive maintenance, troubleshooting, corrective maintenance, warranty claims, and equipment upgrades.
- Develop scalable operating models, including regional coverage, staffing plans, replacement parts & tools strategies, escalation paths, and service partner capabilities.
- Monitor service performance and operational data to establish KPIs focused on reliability, service response, and cost effectiveness.
Customer and incident support
- Be responsible for customer satisfaction and act as an escalation point for significant equipment issues, outages, and customer concerns.
- Coordinate cross-functional incident response, including technical investigation, customer communication, containment, and corrective actions.
- Ensure field teams have the procedures, training, tools, and technical support needed to resolve issues safely and effectively.
- Build strong working relationships with customers, asset owners, EPCs, operators, and service partners.
- Support service agreement development and delivery, including scope, performance commitments, and customer reporting.
Commissioning and technical support
- Oversee commissioning readiness and service handover for new solar and BESS projects.
- Ensure commissioning activities follow approved procedures, quality requirements, and site safety rules.
- Coordinate with engineering and product teams to resolve field issues and communicate product updates to service teams.
- Promote consistent troubleshooting methods, documentation, and feedback from field experience into product improvement.
- Support training and technical qualification programs for employees and service partners.
Parts, warranty, and service systems
- Work with supply chain and regional teams to plan spare parts, repair capacity, tools, and logistics coverage.
- Oversee warranty administration, service documentation, and the review of recurring failure trends.
- Ensure service work orders, asset histories, and customer cases are recorded in appropriate systems.
- Develop dashboards and management reporting for service activity, equipment reliability, customer issues, and financial performance.
Safety, quality, and compliance
- Promote a strong safety culture across employees, contractors, and service partners.
- Ensure service work follows the highest safety standards, incorporating company procedures, applicable regulations, customer requirements, and site rules.
- Coordinate with cybersecurity and operations teams on secure service access to plant control and power conversion equipment.
- Support quality investigations, root-cause analysis, corrective and preventive actions, and lessons learned.
- Identify process improvement, automation, or product opportunities and prioritize them accordingly
Organization and financial leadership
- Build and develop a high-performing service organization, including hiring, coaching, succession planning, and performance management.
- Establish annual operating plans and budgets for staffing, travel, training, tooling, parts, and service partner support.
- Manage service costs and resource allocation while maintaining appropriate customer coverage and response capability.
- Identify opportunities to improve service offerings, customer retention, equipment availability, and service business performance.
Qualifications
- Bachelor’s degree in electrical engineering, energy systems, or a related field; equivalent experience may be considered.
- 7 or more years of experience in power electronics, renewable energy, field service, or technical operations.
- At least 5 years of experience leading service, commissioning, or technical support teams across multiple regions.
- Experience with utility-scale solar inverters, battery storage power conversion systems, or related grid-connected power equipment.
- Demonstrated experience managing customer escalations and coordinating responses to complex equipment incidents.
- Experience developing service processes, regional coverage models, service partner networks, or commissioning programs.
- Strong understanding of electrical safety and field service practices for high-voltage power equipment.
- Experience managing operating budgets, service performance measures, and cross-functional improvement initiatives.
- Ability to travel frequently, including to customer sites and international locations as needed.
Preferred Qualifications
- Experience supporting both solar and battery storage projects.
- Familiarity with inverter controls, grid interconnection requirements, plant-level controls, and renewable energy operations.
- Experience with warranty management, spare parts planning, service agreements, and field service systems.
- Technical or leadership experience in a global equipment manufacturer or renewable energy service organization.
- Project management, safety, or service operations certifications.
Core Competencies
- Customer-focused leadership and sound judgment during high-pressure incidents
- Clear communication with technical teams, executives, and customers
- Strong planning, prioritization, and follow-through
- Ability to build high performing teams and lead across cultures, time zones, and organizational boundaries
- Execution mindset, with a focus on practical problem-solving and commitment to continuous improvement
- High standards for safety, accountability, and service quality
Work Arrangement
Preferred office location is in Mesa, AZ. For the right candidate, a hybrid or remote arrangement within the United States can be discussed. The role requires regular travel to customer sites, regional offices (including outside of North America), service partner locations, and Nextpower company facilities.
At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.
Nextpower is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are Nextpower
Job Description:
Director of Global Service Operations
Power Conversion Systems (PCS) for
PV Solar and Battery Storage Applications
Position Level: Full-Time Employee
Location: Mesa, AZ preferred, possible hybrid/remote position within the United States
Travel: Frequent domestic and international travel, including visits to customer sites and regional service teams
Position Summary
As part of the Nextpower Services & Customer Operations Business Unit, the Director of Global Service Operations, PCS leads the service organization for power conversion systems used in utility-scale renewable energy plants, including solar inverters and battery energy storage system (BESS). This experienced leader is accountable for safe, reliable, and responsive service delivery throughout the equipment lifecycle—from commissioning and handover through warranty support, troubleshooting, repairs, and long-term customer support.
The Director will build and improve global service capabilities, develop regional teams and service partners, and work closely with customers and internal engineering, product, supply chain, sales, and quality groups. The role combines operational leadership with technical judgment, customer engagement, and a focus on customer satisfaction, service performance, and business results.
Key Responsibilities
Global service operations
- Define and execute the global service strategy for PV solar and battery storage power conversion systems.
- Lead regional service teams and service partners, setting clear expectations for safety, response times, quality, and customer experience.
- Establish robust and consistent service processes for safety, commissioning, preventive maintenance, troubleshooting, corrective maintenance, warranty claims, and equipment upgrades.
- Develop scalable operating models, including regional coverage, staffing plans, replacement parts & tools strategies, escalation paths, and service partner capabilities.
- Monitor service performance and operational data to establish KPIs focused on reliability, service response, and cost effectiveness.
Customer and incident support
- Be responsible for customer satisfaction and act as an escalation point for significant equipment issues, outages, and customer concerns.
- Coordinate cross-functional incident response, including technical investigation, customer communication, containment, and corrective actions.
- Ensure field teams have the procedures, training, tools, and technical support needed to resolve issues safely and effectively.
- Build strong working relationships with customers, asset owners, EPCs, operators, and service partners.
- Support service agreement development and delivery, including scope, performance commitments, and customer reporting.
Commissioning and technical support
- Oversee commissioning readiness and service handover for new solar and BESS projects.
- Ensure commissioning activities follow approved procedures, quality requirements, and site safety rules.
- Coordinate with engineering and product teams to resolve field issues and communicate product updates to service teams.
- Promote consistent troubleshooting methods, documentation, and feedback from field experience into product improvement.
- Support training and technical qualification programs for employees and service partners.
Parts, warranty, and service systems
- Work with supply chain and regional teams to plan spare parts, repair capacity, tools, and logistics coverage.
- Oversee warranty administration, service documentation, and the review of recurring failure trends.
- Ensure service work orders, asset histories, and customer cases are recorded in appropriate systems.
- Develop dashboards and management reporting for service activity, equipment reliability, customer issues, and financial performance.
Safety, quality, and compliance
- Promote a strong safety culture across employees, contractors, and service partners.
- Ensure service work follows the highest safety standards, incorporating company procedures, applicable regulations, customer requirements, and site rules.
- Coordinate with cybersecurity and operations teams on secure service access to plant control and power conversion equipment.
- Support quality investigations, root-cause analysis, corrective and preventive actions, and lessons learned.
- Identify process improvement, automation, or product opportunities and prioritize them accordingly
Organization and financial leadership
- Build and develop a high-performing service organization, including hiring, coaching, succession planning, and performance management.
- Establish annual operating plans and budgets for staffing, travel, training, tooling, parts, and service partner support.
- Manage service costs and resource allocation while maintaining appropriate customer coverage and response capability.
- Identify opportunities to improve service offerings, customer retention, equipment availability, and service business performance.
Qualifications
- Bachelor’s degree in electrical engineering, energy systems, or a related field; equivalent experience may be considered.
- 7 or more years of experience in power electronics, renewable energy, field service, or technical operations.
- At least 5 years of experience leading service, commissioning, or technical support teams across multiple regions.
- Experience with utility-scale solar inverters, battery storage power conversion systems, or related grid-connected power equipment.
- Demonstrated experience managing customer escalations and coordinating responses to complex equipment incidents.
- Experience developing service processes, regional coverage models, service partner networks, or commissioning programs.
- Strong understanding of electrical safety and field service practices for high-voltage power equipment.
- Experience managing operating budgets, service performance measures, and cross-functional improvement initiatives.
- Ability to travel frequently, including to customer sites and international locations as needed.
Preferred Qualifications
- Experience supporting both solar and battery storage projects.
- Familiarity with inverter controls, grid interconnection requirements, plant-level controls, and renewable energy operations.
- Experience with warranty management, spare parts planning, service agreements, and field service systems.
- Technical or leadership experience in a global equipment manufacturer or renewable energy service organization.
- Project management, safety, or service operations certifications.
Core Competencies
- Customer-focused leadership and sound judgment during high-pressure incidents
- Clear communication with technical teams, executives, and customers
- Strong planning, prioritization, and follow-through
- Ability to build high performing teams and lead across cultures, time zones, and organizational boundaries
- Execution mindset, with a focus on practical problem-solving and commitment to continuous improvement
- High standards for safety, accountability, and service quality
Work Arrangement
Preferred office location is in Mesa, AZ. For the right candidate, a hybrid or remote arrangement within the United States can be discussed. The role requires regular travel to customer sites, regional offices (including outside of North America), service partner locations, and Nextpower company facilities.
At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.
Nextpower is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are Nextpower
See all 52+ H-1B Visa Director of Global Operations Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Director of Global Operations
Align your credentials to specialty occupation
USCIS requires that a Director of Global Operations role demands at least a bachelor's degree in a directly related field like international business, supply chain management, or operations management. Document how your degree maps to your core duties before applying.
Verify prevailing wage before negotiating offers
Use the OFLC Wage Search to look up the prevailing wage for your target SOC code and work location before salary discussions. Your employer's LCA must certify a wage at or above that level, so knowing the floor protects your negotiating position.
Target employers with multi-site LCA filing history
If your role spans multiple U.S. offices, confirm that each worksite has its own certified LCA. Migrate Mate shows verified LCA filing history by employer and location, so you can identify companies already set up to support distributed Director-level roles.
Prepare a duty-specific job description early
Work with your prospective employer to draft a job description that explicitly ties each core duty to your degree field. USCIS scrutinizes Director-level petitions where duties appear general; a degree-linked description strengthens the specialty occupation argument in the I-129 petition.
Account for premium processing in your timeline
Standard USCIS processing for an I-129 petition can run several months. If your start date is firm, ask your employer whether they'll file with premium processing, which targets a 15-business-day adjudication. Build this decision into your offer negotiation before signing.
Understand your 60-day grace period between roles
If you're transitioning from another employer, you have a 60-day grace period after your previous H-1B visa ends to secure a new petition. Your new employer must file a cap-exempt transfer petition before that window closes or your status lapses.
H-1B Visa Director of Global Operations: Frequently Asked Questions
Does a Director of Global Operations role qualify as an H-1B specialty occupation?
Yes, when the role requires at least a bachelor's degree in a directly related field such as international business, global supply chain, or operations management, it typically qualifies. Sponsoring employers document this in the I-129 petition by showing that the specific duties demand theoretical and practical application of that degree-level knowledge.
How do I find employers who actively sponsor H-1B visas for Director of Global Operations roles?
Migrate Mate lists U.S. employers with verified H-1B LCA filing history, searchable by role and location. This lets you focus on companies that have already demonstrated willingness and infrastructure to sponsor Director-level positions, rather than approaching employers who have never navigated the process.
What happens to my H-1B status if my employer restructures and my role changes significantly?
A material change in job duties, worksite, or salary can require your employer to file an amended I-129 petition and a new certified LCA before the change takes effect. If the amended role no longer meets specialty occupation requirements, USCIS may issue a Request for Evidence. Document any role evolution in writing with your employer's HR team.
Can I work at international offices while on H-1B status as a Director of Global Operations?
H-1B status only authorizes work performed in the United States. Travel abroad for business meetings, negotiations, or site visits is permitted, but working full-time from an overseas office interrupts your U.S. employment. Extended periods outside the U.S. can also affect green card and continuous residence calculations if you're on an immigrant pathway.
How long can I stay in the U.S. on an H-1B visa in a Director of Global Operations role?
H-1B status is initially granted for up to three years and can be extended to a six-year maximum. Beyond six years, continued extensions are possible only if you have an approved I-140 immigrant petition or a PERM labor certification that has been pending for at least 365 days, allowing you to remain while pursuing permanent residence.