H-1B Visa Director of Student Services Jobs
Director of Student Services roles at U.S. universities and school districts regularly appear on H-1B visa LCA filings, making them a viable path for international professionals with degrees in education administration, counseling, or student affairs. Most positions require a master's degree, which satisfies the specialty occupation standard USCIS applies to H-1B visa petitions.
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Get Access To All JobsJob Posting Title:
Manager of CxC Student Services
Position Type:
Professional / Unclassified
Department:
LSUAM AA - APSS - CxC Student Development (Becky Jolene Carmichael (00003482))
Work Location:
0151 Charles E. Coates Hall
Pay Grade:
Professional
Job Description:
The Manager of Student Services is the central program leader for the CxC Student Development & Services team, ensuring seamless daily operations, high-quality client services, and effective coordination of student and full-time staff. The Manager translates strategy into execution, leading all scheduling, logistics, data systems, and front-line service delivery. The Manager also provides individual coaching to both student staff who serve as peer mentors and to Distinguished Communicator candidates. They ensure all programming is efficient and consistent, enabling high-quality, high-impact services to be delivered at scale.
Key success indicators of this role include:
- Strong coordination across staff roles and functional areas
- Seamless daily program management with minimal disruption
- Consistent, high-quality client service experience
- Effective and efficient student workforce scheduling and coverage
- Accurate and reliable program data
Job Responsibilities
Program Management (40%)
- Direct daily studio operations, ensuring functional readiness, coverage, and continuity of CxC services
- Define standards and protocols for customer service and client experience, and ensure staff—full-time and students—are applying these across all studio programming and client interactions
- Manage front-line communications (email, phone, online chat, client request platforms, etc.)
- Lead seamless client experiences from initial contact through service completion
- Manage logistics and support for the execution of workshops, trainings, events, etc.
- Contribute to the continuous improvement of studio programming and team workflows
- Support feedback sessions and portfolio reviews for Distinguished Communicator candidates
- Support planning and execution of the semesterly Distinguished Communicator Medal Ceremony
- Contribute to the delivery of additional CxC programming, initiatives, and events as needed
Staffing & Workforce Development (30%)
- Develop and deliver training to ensure student peer mentor staff deliver exceptional client services/experiences, and carry out studio programming with high fidelity
- Lead semesterly scheduling strategy and daily real-time adjustments of student staff schedules/skills and work assignments to meet evolving needs and maintain quality client service
- Direct administrative and logistical activities related to hiring and managing 50+ student staff, including interviewing, hiring, scheduling, performance, time review/approval, payroll accuracy, etc.
- Collaborate with Student Learning & Dev Managers to ensure student peer mentors are adequately prepared to complete assigned work (workshops, 1—1 coaching, etc.)
- Ensure student peer mentors are appropriately matched with clients/assignments based on the clients’ needs and student staff skills
- Support quality assurance by identifying gaps in staffing and processes, and reinforcing standards
- Partner with CxC Managers to align student training/upskilling, client needs, and program delivery
- Address student staffing challenges as they arise (coverage gaps, increased client requests, behavioral issues, performance challenges, etc.)
- Provide just-in-time performance feedback to student staff and contribute to formal performance review processes
Data Management & Documentation (25%)
- Ensure accurate, timely, and complete data entry, tracking, analysis, and auditing for the following programs:
- LSU Communicator Certificate
- LSU Distinguished Communicator Medal
- LSU Peer Communication Mentors
- LSU CxC Studio Services
- Maintain the short- and long-term integrity of program data systems and processes
- Develop practical reports to enable data-informed decision-making
Other duties as assigned (5%)
Additional Requirements
FERPA - As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health-related matter, they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students, or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.
Minimum Qualifications
Bachelor's Degree with 3 years of demonstrated success in program management, operational efficiency, organizational staffing and development, client services, or related areas.
Demonstrated experience with:
- Managing high-volume, front-line service environments with a focus on consistency, quality, and efficiency (experience in higher education, student services, or mission-driven environments preferred)
- Coordinating complex schedules, staffing models, or workforce logistics in dynamic, real-time environments
- Supervising, coaching, and supporting student employees or part-time staff
- Utilizing data systems, scheduling platforms, or workflow management tools
- Establishing and maintaining program processes, protocols, and service standards
- Coordinating events, workshops, or multi-component program logistics
Required Attributes:
- Reliability, initiative, and follow-through in delivering high-quality program outcomes
- Balances attention to detail with the ability to manage multiple priorities simultaneously
- Proactively identifies issues and implements solutions before escalation
- Strong interpersonal and communication skills with a service-oriented mindset
- Embodies and reinforces CxC’s core values: professionalism, trustworthiness, collaboration, curiosity, and effective communication
LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.
Preferred Qualifications
Bachelor's degree with 5+ years of experience
Additional Job Description:
Special Instructions:
Please provide a cover letter, resume, and three professional references that could speak specifically to your qualifications for this position.
For questions or concerns regarding the status of your application or salary ranges, please contact Becky Carmichael at bcarmi1@lsu.edu.
Skills Needed:
Adaptability, Collaboration, Communication, Leadership, Policy Development, Project Management, Resource Management, Risk Mitigation
Preferred Skills:
Posting Date:
July 31, 2026
Closing Date (Open Until Filled if No Date Specified):
August 14, 2026
Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
Essential Position (Y/N):
LSU is an Equal Opportunity Employer.
All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.
HCM Contact Information:
For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.
Job Posting Title:
Manager of CxC Student Services
Position Type:
Professional / Unclassified
Department:
LSUAM AA - APSS - CxC Student Development (Becky Jolene Carmichael (00003482))
Work Location:
0151 Charles E. Coates Hall
Pay Grade:
Professional
Job Description:
The Manager of Student Services is the central program leader for the CxC Student Development & Services team, ensuring seamless daily operations, high-quality client services, and effective coordination of student and full-time staff. The Manager translates strategy into execution, leading all scheduling, logistics, data systems, and front-line service delivery. The Manager also provides individual coaching to both student staff who serve as peer mentors and to Distinguished Communicator candidates. They ensure all programming is efficient and consistent, enabling high-quality, high-impact services to be delivered at scale.
Key success indicators of this role include:
- Strong coordination across staff roles and functional areas
- Seamless daily program management with minimal disruption
- Consistent, high-quality client service experience
- Effective and efficient student workforce scheduling and coverage
- Accurate and reliable program data
Job Responsibilities
Program Management (40%)
- Direct daily studio operations, ensuring functional readiness, coverage, and continuity of CxC services
- Define standards and protocols for customer service and client experience, and ensure staff—full-time and students—are applying these across all studio programming and client interactions
- Manage front-line communications (email, phone, online chat, client request platforms, etc.)
- Lead seamless client experiences from initial contact through service completion
- Manage logistics and support for the execution of workshops, trainings, events, etc.
- Contribute to the continuous improvement of studio programming and team workflows
- Support feedback sessions and portfolio reviews for Distinguished Communicator candidates
- Support planning and execution of the semesterly Distinguished Communicator Medal Ceremony
- Contribute to the delivery of additional CxC programming, initiatives, and events as needed
Staffing & Workforce Development (30%)
- Develop and deliver training to ensure student peer mentor staff deliver exceptional client services/experiences, and carry out studio programming with high fidelity
- Lead semesterly scheduling strategy and daily real-time adjustments of student staff schedules/skills and work assignments to meet evolving needs and maintain quality client service
- Direct administrative and logistical activities related to hiring and managing 50+ student staff, including interviewing, hiring, scheduling, performance, time review/approval, payroll accuracy, etc.
- Collaborate with Student Learning & Dev Managers to ensure student peer mentors are adequately prepared to complete assigned work (workshops, 1—1 coaching, etc.)
- Ensure student peer mentors are appropriately matched with clients/assignments based on the clients’ needs and student staff skills
- Support quality assurance by identifying gaps in staffing and processes, and reinforcing standards
- Partner with CxC Managers to align student training/upskilling, client needs, and program delivery
- Address student staffing challenges as they arise (coverage gaps, increased client requests, behavioral issues, performance challenges, etc.)
- Provide just-in-time performance feedback to student staff and contribute to formal performance review processes
Data Management & Documentation (25%)
- Ensure accurate, timely, and complete data entry, tracking, analysis, and auditing for the following programs:
- LSU Communicator Certificate
- LSU Distinguished Communicator Medal
- LSU Peer Communication Mentors
- LSU CxC Studio Services
- Maintain the short- and long-term integrity of program data systems and processes
- Develop practical reports to enable data-informed decision-making
Other duties as assigned (5%)
Additional Requirements
FERPA - As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health-related matter, they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students, or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.
Minimum Qualifications
Bachelor's Degree with 3 years of demonstrated success in program management, operational efficiency, organizational staffing and development, client services, or related areas.
Demonstrated experience with:
- Managing high-volume, front-line service environments with a focus on consistency, quality, and efficiency (experience in higher education, student services, or mission-driven environments preferred)
- Coordinating complex schedules, staffing models, or workforce logistics in dynamic, real-time environments
- Supervising, coaching, and supporting student employees or part-time staff
- Utilizing data systems, scheduling platforms, or workflow management tools
- Establishing and maintaining program processes, protocols, and service standards
- Coordinating events, workshops, or multi-component program logistics
Required Attributes:
- Reliability, initiative, and follow-through in delivering high-quality program outcomes
- Balances attention to detail with the ability to manage multiple priorities simultaneously
- Proactively identifies issues and implements solutions before escalation
- Strong interpersonal and communication skills with a service-oriented mindset
- Embodies and reinforces CxC’s core values: professionalism, trustworthiness, collaboration, curiosity, and effective communication
LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.
Preferred Qualifications
Bachelor's degree with 5+ years of experience
Additional Job Description:
Special Instructions:
Please provide a cover letter, resume, and three professional references that could speak specifically to your qualifications for this position.
For questions or concerns regarding the status of your application or salary ranges, please contact Becky Carmichael at bcarmi1@lsu.edu.
Skills Needed:
Adaptability, Collaboration, Communication, Leadership, Policy Development, Project Management, Resource Management, Risk Mitigation
Preferred Skills:
Posting Date:
July 31, 2026
Closing Date (Open Until Filled if No Date Specified):
August 14, 2026
Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
Essential Position (Y/N):
LSU is an Equal Opportunity Employer.
All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.
HCM Contact Information:
For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.
See all H-1B Visa Director of Student Services Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Director of Student Services
Verify your degree meets specialty occupation
USCIS requires a direct-field degree connection for H-1B approval. A master's in higher education administration, student affairs, or counseling typically qualifies. A general business degree alone can trigger an RFE, so gather transcripts showing curriculum alignment before applying.
Target public universities over private schools
Public universities, community colleges, and K-12 district offices frequently sponsor H-1B workers and file LCAs through DOL annually. Check OFLC Wage Search for recent Director of Student Services LCA filings to identify which institutions have active sponsorship history.
Search verified H-1B employer history on Migrate Mate
Use Migrate Mate to filter Director of Student Services openings by employers with documented H-1B LCA filing history, so you're applying to institutions that have already cleared the DOL and USCIS process for this occupation code.
Clarify cap-exempt status during offer negotiations
Many university and nonprofit employers are cap-exempt under INA Section 214(g)(5), meaning your H-1B petition bypasses the annual lottery entirely. Confirm this status with HR before accepting an offer so your timeline doesn't depend on the April registration window.
Use O*NET to align your job description language
The O*NET occupation profile for Education Administrators lists the specific duties and knowledge areas USCIS adjudicators reference. Your offer letter and LCA job description should mirror this language to reduce the chance of a specialty occupation RFE.
Request premium processing when start dates are fixed
Academic hiring cycles run on hard timelines, often tied to the fall semester. If your start date is firm, ask your employer to file Form I-907 for premium processing, which gives USCIS a 15-business-day adjudication window rather than the standard several-month timeline.
H-1B Visa Director of Student Services: Frequently Asked Questions
Does a Director of Student Services role qualify as a specialty occupation for H-1B purposes?
Yes, provided the position requires at least a bachelor's degree in a directly related field such as higher education administration, student affairs, counseling, or a closely aligned discipline. USCIS evaluates the job duties, not just the title, so your offer letter should specify the degree requirement explicitly. Roles that accept any bachelor's degree regardless of field are more likely to receive an RFE.
Which types of employers sponsor H-1B visas for this role most often?
Public universities, community college systems, large K-12 school districts, and accredited nonprofit educational institutions file the most H-1B LCAs for student services leadership positions. Many of these employers qualify as cap-exempt under the INA, meaning they can file outside the annual lottery. Use Migrate Mate to browse Director of Student Services openings filtered by employers with verified H-1B filing history.
What is the prevailing wage requirement for this position and how is it determined?
The prevailing wage is set by DOL based on the occupation's SOC code, the employer's geographic location, and the required experience level. Your employer files a Labor Condition Application certifying they'll pay at or above this wage. You can look up the applicable wage range for your location using the OFLC Wage Search tool before negotiating your offer, though the page you're on already displays live salary data for context.
Can I transfer an existing H-1B to a new Director of Student Services role?
Yes. If you're already on H-1B status, a new employer can file a portability transfer petition while you begin working, as long as your prior petition was approved and you've maintained valid status. The new job must still qualify as a specialty occupation under the same standards. The 60-day grace period after your current role ends also gives you time to secure a transfer without immediately falling out of status.
What documents should I prepare before a prospective employer starts the H-1B filing process?
You'll need your academic transcripts and degree certificates, a credential evaluation if your degree is from outside the U.S., your current I-94 record, any prior immigration approval notices, and a copy of your passport biographical page. For education roles, employers often also request professional licensure or certification documentation if the state requires it for the position. Having these ready shortens the LCA and I-129 preparation timeline significantly.