H-1B Visa Lead Technical Writer Jobs

Company

World Services LLC

Experience Level

Technical Training Lead — relevant infrastructure training experience recommended

Employment type

Full-time position(s)

Location:

Remote | CONUS-Based

Salary Range:

To be determined

Position Overview

World Services LLC seeks a Technical Training Lead and Technical Writer to develop and deliver technical training and maintain program documentation for the Department of Veterans Affairs enterprise NetScaler/Citrix ADC load-balancing platform. This combined position brings together curriculum development, live instructor-led delivery, hands-on learning, and technical documentation. The successful candidate will translate engineering and security information into accurate program deliverables and practical instruction that prepares Government personnel to independently operate, troubleshoot, and sustain the platform. The role focuses on the NetScaler environment and its architecture, configuration, migration, security, and operational procedures.

Key Responsibilities

Technical Training and Knowledge Transfer

• Develop and maintain the Knowledge Transfer Curriculum Document, aligned to Government SME role profiles established with the Contracting Officer’s Representative and program office.

• Create learning objectives and instructional materials covering platform architecture, configuration, operational runbooks, troubleshooting trees, and practical case studies.

• Personally deliver live instructor-led training, coordinating specialized instruction with engineering and security SMEs as needed.

• Deliver no fewer than 80 classroom hours per cohort, with at least two cohorts during the base year and at least one refresher cohort during each exercised option year.

• Record instructor-led sessions and maintain an organized video asset library for Department retention and reuse.

• Develop and facilitate hands-on lab exercises in an approved non-production environment.

• Create job aids, demonstrations, troubleshooting exercises, and assessments supporting operational proficiency.

• Coordinate shadowing and reverse-shadowing rotations in which Government SMEs first observe contractor activities and subsequently lead activities under contractor advisory.

• Define competency gates with Government stakeholders and produce Quarterly Competency Assessment Reports documenting progress toward operational self-sufficiency.

• Update training materials as platform configurations, procedures, and operational lessons evolve.

Technical and Program Documentation

• Draft, organize, and maintain program deliverables with input and technical validation from accountable engineering, security, operations, and program-management personnel.

• Support development of the Target Architecture Design Document, Migration Plan, Standardized Service Offering Catalog, Deployment and Cutover Playbook, and Wave Migration Reports.

• Maintain the Operational Runbook Library, including SOPs, sustainment procedures, troubleshooting guides, and configuration documentation.

• Structure operational procedures with prerequisites, required permissions, execution steps, expected results, validation, rollback, and escalation guidance.

• Partner with the Security Architect to prepare Authority to Operate and Compliance Mapping documentation and supporting authorization artifacts.

• Assemble and maintain the Hardware Documentation Package, Appliance Configuration Baseline Document, and STIG/SCAP compliance reports using evidence supplied and validated by engineering, security, and OEM personnel.

• Prepare and consolidate Monthly Operations Reports, phase-gate review materials, quarterly competency and program-review records, and final program-review and lessons-learned documentation.

• Maintain document version history, review and approval workflows, consistent terminology, and traceability to approved configurations and procedures.

• Validate documentation through SME reviews, procedural walkthroughs, and lab exercises; incorporate Government feedback and prepare editable, accessible deliverables for review and acceptance.

Required Qualifications

• Demonstrated experience in both technical writing and technical training, including curriculum development and live instructor-led delivery.

• Prior experience supporting a federal agency as a contractor, including familiarity with Government deliverables, stakeholder coordination, security and access requirements, and formal review and approval processes.

• Experience documenting or teaching IT infrastructure, networking, cybersecurity, application delivery, or production operations.

• Sufficient technical fluency to explain platform architecture, configuration, operational procedures, and troubleshooting concepts accurately, with engineering SME support for specialized topics.

• Experience developing hands-on labs, practical assessments, and measurable learning objectives that demonstrate readiness for independent operations.

• Ability to interview engineers, interpret technical diagrams and configuration information, and translate technical content into clear procedures and instruction.

• Experience managing documentation and training updates concurrently as systems and operational practices change.

• Strong writing, editing, facilitation, presentation, and review-coordination skills.

• Proficiency with Microsoft Word, PowerPoint, collaborative documentation tools, and virtual training and recording platforms.

• Ability to provide sanitized technical writing and training samples and participate in a brief instructional demonstration.

• U.S. citizenship and ability to perform work from within CONUS.

• Ability to satisfy the required Tier 4 / High Risk background investigation and VA credentialing, training, and access requirements.

Preferred Qualifications

• Direct VA experience is strongly preferred and will be a significant factor in candidate selection, particularly experience supporting VA Office of Information and Technology infrastructure, operations, training, or technical deliverables.

• NetScaler/Citrix ADC documentation or instructional experience, including familiarity with load balancing, high availability, GSLB, certificates, monitoring, and sustainment procedures.

• Experience documenting federal authorization and compliance artifacts, configuration baselines, DISA STIG findings, and security-control mappings.

• Experience preparing Section 508-accessible documents, presentations, and recorded instructional materials.

• Familiarity with ServiceNow, SharePoint, Confluence, version-controlled documentation, and structured knowledge repositories.

• Experience supporting operational transitions through shadowing, reverse-shadowing, competency assessments, and Government handoff.

• Relevant NetScaler/Citrix certification or technical training credentials.

Work Schedule and Location

This is a full-time remote position within CONUS. Work and virtual instruction will be coordinated with standard VA business operations and the approved program schedule. No routine contractor travel or per-diem is contemplated.

Scope of Assignment

This position is responsible for both developing the curriculum and delivering live instruction and hands-on labs, while maintaining the program’s technical documentation. Engineering and security personnel retain responsibility for technical designs, configurations, control determinations, and validation of supporting evidence.

Recorded live instruction will form part of VA’s reusable knowledge library. Development of standalone, interactive computer-based training modules is subject to separate scope confirmation.

Education

• Bachelor’s degree in education, instructional design, information technology, or a related field, or equivalent directly relevant experience.

• Technical instructor or instructional-design credentials are preferred.

Pay: $69,600.00 - $83,900.00 per year

Work Location: Hybrid remote in Washington, DC 20590