H-1B Visa Patient Care Specialist Jobs
H-1B visa jobs for Patient Care Specialists exist at hospitals, outpatient clinics, and integrated health systems that build these roles around bachelor's-level clinical or health sciences duties. Sponsoring employers must file a certified Labor Condition Application with DOL and an I-129 petition with USCIS before your start date.
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Get Access To All JobsDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the role:
Provide service to Patients with implanted Neuromodulation devices within a contact center setting. Support Sales Team with service needs related to implanted Patients. Services provided include but are not limited to troubleshooting, warranty decisions, complaint handling and sales orders. Accountable for complying with all Regulatory requirements with respect to complaint handling and maintaining the accuracy of data within BSC business systems.
We offer 8-10 weeks of paid training. The hours during training will be 8: 00am to 4:30pm PST, Monday-Friday. No Vacation during training. 100% attendance is required. Training will be conducted virtually from your home.
Your responsibilities will include:
- Service Patients experiencing issues by taking calls and leveraging technical knowledge and patient focused communication to troubleshoot and resolve issues.
- Assist Patients with general and labeling inquiries for Neuromodulation products, leveraging technical knowledge and Patient focused communication to.
- Perform intake agent activities for complaints regarding Neuromodulation devices and therapy received through troubleshooting calls, general and labeling inquiries, and all other contact modes. Ensure compliance with regulatory requirements for complaints by documenting them in GCMS Trackwise quality management system, and managing related follow up activities.
- Perform documentation of call interactions into Sales Force to enable visibility to all service contact events.
Provide service to Patient Care Field Sales Team for following requests:
- Field information, order and RGA requests from patients
- Update contact information
- Send out replacement ID cards
- Connect patient candidates to local reps, physicians and ambassadors
- Register patients for local events
- Design and carry out various field studies related to various market released products.
- Perform Sales Order entry into SAP system for warranty and out-of-pocket replacement devices, ensuring Patient therapy is continued.
- Consistently perform assigned duties following defined processes and best practices.
- Coach and mentor, share best practices; train as needed, suggest process improvements
- Perform other related duties as assigned, including special projects.
Required qualifications:
- Associate Degree OR High School GED combined with 2+ Years in a customer or patient facing customer service environment
- Interest in troubleshooting and growing technical aptitude
- Empathetic approach in verbal and written communication
- Proficient in computer navigation, leveraging multiple systems simultaneously
- Ability to successfully complete the Patient Care training classes and demonstrate proficiency of the material
- Available to work (40 hours/week) Monday-Friday. Flexible to work any of our 8 hour shift schedules during our normal business hours of (5:00 am to 5:15 pm PST) where lunches and breaks are scheduled, with flexibility to adjust daily schedule and work over-time, as needed
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive high-speed internet connection
- Have alternative work arrangement in the event of extended power or internet outages
Preferred qualifications:
- Contact center experience
- Hospital, physician’s office, or medical field support experience
- Experience working in medical device sector or other sector with privacy and quality regulatory requirements
- Strong communication and problem-solving skills
- Ability to navigate complex customer interactions with empathy and efficiency
- Time management, and multi-tasking skills
Physical and Work Environment:
- Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, long periods of working at a computer
The anticipated hourly base pay range for this full time position working at this location will be $24.50-25.50/hour, plus variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements) and the value of core and optional employee benefits being offered at Boston Scientific (BSC), which can be reviewed at www.bscbenefitsconnect.com. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated pay range. BSC considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs. Actual compensation may be otherwise adjusted if the position is filled outside of the intended geographic location.
Requisition ID: 637753
Minimum Salary: $[[cust_salaryMin]]
Maximum Salary: $[[cust_salaryMax]]
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.
Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the role:
Provide service to Patients with implanted Neuromodulation devices within a contact center setting. Support Sales Team with service needs related to implanted Patients. Services provided include but are not limited to troubleshooting, warranty decisions, complaint handling and sales orders. Accountable for complying with all Regulatory requirements with respect to complaint handling and maintaining the accuracy of data within BSC business systems.
We offer 8-10 weeks of paid training. The hours during training will be 8: 00am to 4:30pm PST, Monday-Friday. No Vacation during training. 100% attendance is required. Training will be conducted virtually from your home.
Your responsibilities will include:
- Service Patients experiencing issues by taking calls and leveraging technical knowledge and patient focused communication to troubleshoot and resolve issues.
- Assist Patients with general and labeling inquiries for Neuromodulation products, leveraging technical knowledge and Patient focused communication to.
- Perform intake agent activities for complaints regarding Neuromodulation devices and therapy received through troubleshooting calls, general and labeling inquiries, and all other contact modes. Ensure compliance with regulatory requirements for complaints by documenting them in GCMS Trackwise quality management system, and managing related follow up activities.
- Perform documentation of call interactions into Sales Force to enable visibility to all service contact events.
Provide service to Patient Care Field Sales Team for following requests:
- Field information, order and RGA requests from patients
- Update contact information
- Send out replacement ID cards
- Connect patient candidates to local reps, physicians and ambassadors
- Register patients for local events
- Design and carry out various field studies related to various market released products.
- Perform Sales Order entry into SAP system for warranty and out-of-pocket replacement devices, ensuring Patient therapy is continued.
- Consistently perform assigned duties following defined processes and best practices.
- Coach and mentor, share best practices; train as needed, suggest process improvements
- Perform other related duties as assigned, including special projects.
Required qualifications:
- Associate Degree OR High School GED combined with 2+ Years in a customer or patient facing customer service environment
- Interest in troubleshooting and growing technical aptitude
- Empathetic approach in verbal and written communication
- Proficient in computer navigation, leveraging multiple systems simultaneously
- Ability to successfully complete the Patient Care training classes and demonstrate proficiency of the material
- Available to work (40 hours/week) Monday-Friday. Flexible to work any of our 8 hour shift schedules during our normal business hours of (5:00 am to 5:15 pm PST) where lunches and breaks are scheduled, with flexibility to adjust daily schedule and work over-time, as needed
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive high-speed internet connection
- Have alternative work arrangement in the event of extended power or internet outages
Preferred qualifications:
- Contact center experience
- Hospital, physician’s office, or medical field support experience
- Experience working in medical device sector or other sector with privacy and quality regulatory requirements
- Strong communication and problem-solving skills
- Ability to navigate complex customer interactions with empathy and efficiency
- Time management, and multi-tasking skills
Physical and Work Environment:
- Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, long periods of working at a computer
The anticipated hourly base pay range for this full time position working at this location will be $24.50-25.50/hour, plus variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements) and the value of core and optional employee benefits being offered at Boston Scientific (BSC), which can be reviewed at www.bscbenefitsconnect.com. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated pay range. BSC considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs. Actual compensation may be otherwise adjusted if the position is filled outside of the intended geographic location.
Requisition ID: 637753
Minimum Salary: $[[cust_salaryMin]]
Maximum Salary: $[[cust_salaryMax]]
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.
Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
See all 112+ H-1B Visa Patient Care Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Patient Care Specialist Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Patient Care Specialist
Align your credentials to specialty occupation standards
Pull the O*NET profile for Patient Care Specialist roles and map your degree in health sciences, clinical psychology, or a related field directly to the listed job zone requirements. USCIS scrutinizes whether the degree field specifically relates to the duties, so a vague credential match invites a Request for Evidence.
Target employers with active LCA filing history
Search Migrate Mate to identify hospitals and health systems that have certified LCAs for Patient Care Specialist or closely related SOC codes. Employers with recent filing history have already cleared DOL's prevailing-wage process and are far more likely to extend a sponsored offer.
Verify prevailing wage tier before negotiating your offer
Run your target city and SOC code through the OFLC Wage Search before salary talks begin. Your employer's LCA must certify wages at or above the prevailing wage Level I through IV for your worksite, and accepting an offer below that threshold requires a corrected LCA before USCIS will approve your petition.
Confirm each worksite appears on its own certified LCA
If you rotate between clinic locations or cover multiple hospital campuses, each worksite address needs its own certified LCA on file. Ask your HR contact or immigration counsel to confirm coverage before you start working at any location not listed on your original certified LCA.
File early enough to absorb premium processing lead time
H-1B visa petitions filed under premium processing get an adjudication decision from USCIS within 15 business days, but your employer still needs four to six weeks to prepare the LCA, gather supporting documentation, and submit the I-129. Build that runway into your job-search timeline so your offer doesn't expire before the petition is filed.
Prepare a degree-to-duties narrative for the support letter
Your employer's support letter must explain why a bachelor's degree in a specific field is the minimum requirement for your Patient Care Specialist duties, not just preferred. Draft a clear narrative linking your clinical coursework to each core responsibility so the attorney can translate it directly into the specialty occupation argument USCIS requires.
H-1B Visa Patient Care Specialist: Frequently Asked Questions
Does a Patient Care Specialist role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer structures the position. If the role requires at minimum a bachelor's degree in a directly related field, such as health sciences, clinical psychology, or allied health, and the daily duties are consistent with that degree level, it can qualify as a specialty occupation. Generic patient support roles that accept any degree field or substitute experience for education do not automatically qualify, so the job description and employer support letter carry significant weight in USCIS adjudication.
Which employers are most likely to sponsor H-1B visas for Patient Care Specialists?
Large hospital networks, academic medical centers, and integrated outpatient systems that have dedicated immigration counsel and established HR workflows are the most consistent sponsors. You can browse verified sponsoring employers on Migrate Mate, which surfaces health systems with active LCA filing history for clinical support and patient care roles so you can prioritize outreach to organizations already familiar with the H-1B process.
How long does H-1B status last for a Patient Care Specialist, and can it be extended?
USCIS initially grants H-1B status for up to three years. Your employer can file an extension petition to reach the six-year statutory maximum. Beyond six years, continued H-1B extensions are only available if you have an approved I-140 immigrant petition or a pending PERM labor certification that meets specific timing requirements under AC21 portability rules.
What happens if I move to a different clinic location after my H-1B is approved?
Each worksite where you perform H-1B duties must be covered by its own certified Labor Condition Application listing that specific address. If your employer adds a new location after your original petition was approved, they must file an amended I-129 with USCIS supported by a newly certified LCA for that worksite before you begin working there. Performing duties at an unlisted location puts both you and your employer out of compliance.
Can I switch employers while on H-1B status as a Patient Care Specialist?
Yes. Under H-1B portability rules, you can begin working for a new sponsoring employer as soon as they file a noncapitalized, non-frivolous H-1B transfer petition with USCIS, as long as you've been in valid H-1B status and are not currently in removal proceedings. The new employer must certify a fresh LCA covering your new worksite and wage level before filing the transfer petition.