H-1B Visa Software Manager Jobs
H-1B visa jobs for Software Managers are available at U.S. employers who file Labor Condition Applications for specialty occupation roles requiring a bachelor's degree or higher in computer science, software engineering, or a related technical field. H-1B status is granted for up to three years, extendable to six, with employer-sponsored petitions filed through USCIS.
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We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO
We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.
Key job responsibilities
- Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
- Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
- Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.
About the team
ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback — through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution — to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.
BASIC QUALIFICATIONS
- 3+ years of engineering team management experience
- 8+ years of leading the definition and development of multi tier web services experience
- 1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
- 1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
- 5+ years of Software Engineer, Software Developer, or related occupational experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
PREFERRED QUALIFICATIONS
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
- 1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, WA, Seattle
COMPENSATION
- Salary Range: $184,900.00 - $250,200.00 USD annually
DESCRIPTION
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO
We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.
Key job responsibilities
- Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
- Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
- Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.
About the team
ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback — through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution — to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.
BASIC QUALIFICATIONS
- 3+ years of engineering team management experience
- 8+ years of leading the definition and development of multi tier web services experience
- 1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
- 1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
- 5+ years of Software Engineer, Software Developer, or related occupational experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
PREFERRED QUALIFICATIONS
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
- 1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, WA, Seattle
COMPENSATION
- Salary Range: $184,900.00 - $250,200.00 USD annually
See all 2,245+ H-1B Visa Software Manager Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Software Manager
Align your credentials to specialty occupation standards
Software Manager roles qualify as specialty occupations when they require a bachelor's degree or higher in computer science, software engineering, or a closely related field. Pull your O*NET profile to confirm the typical education requirement before applications, and have transcripts evaluated if your degree is from outside the U.S.
Target employers with active LCA filing history
Search Migrate Mate to find employers who have certified Labor Condition Applications for Software Manager or related software leadership roles. Consistent LCA history signals an established H-1B visa sponsorship process, which reduces your risk of an employer who is unfamiliar with the filing requirements.
Verify prevailing wage levels before negotiating offers
Your employer's LCA must certify a wage at or above the prevailing wage for your job title, level, and worksite location. Run the OFLC Wage Search using SOC code 11-9041 before you enter salary discussions so you understand the floor the employer is legally required to meet.
Clarify multi-site work arrangements early in the process
If your Software Manager role involves managing distributed teams across multiple offices or client sites, each worksite requires its own certified LCA. Raise this with your employer before the I-129 is filed so the correct worksites are covered and you don't face compliance gaps after you start.
Use your 60-day grace period strategically between roles
If you're transitioning from one Software Manager position to another, you have a 60-day grace period after your previous employment ends. Your new employer should file your H-1B transfer petition during this window so your authorization bridges without a gap in status.
Prepare a degree-to-role narrative for your petition
USCIS scrutinizes Software Manager petitions to confirm the role genuinely requires a specific technical degree, not just general business or management credentials. Document how your computer science or engineering background directly applies to the technical decisions, architecture oversight, or engineering team leadership in the job description.
H-1B Visa Software Manager: Frequently Asked Questions
Does a Software Manager role qualify as an H-1B specialty occupation?
Yes, Software Manager roles typically qualify as specialty occupations because they require at least a bachelor's degree in computer science, software engineering, or a directly related technical field. The key is that the position must involve technical judgment, not just administrative oversight. Employers document this in the I-129 petition by showing that a specific technical degree is a standard requirement for the role.
How do I find employers who actively sponsor H-1B visas for Software Manager positions?
Migrate Mate lists employers with verified Labor Condition Application filing history for software and engineering leadership roles, so you can focus your search on companies that have an established H-1B sponsorship track record. Consistent LCA filings in prior years are a strong indicator that an employer has internal processes and legal counsel ready to support your petition.
Can my employer file an H-1B transfer if I'm moving from one Software Manager job to another?
Yes. Your new employer files an H-1B transfer petition with USCIS before or shortly after you start, and you're authorized to begin work once the transfer receipt notice is issued, as long as you're in a valid status. The 60-day grace period after leaving your prior role gives you a window to secure the new petition without a gap in authorization.
What happens to my H-1B if my Software Manager role becomes fully remote or I work from multiple locations?
Each worksite where you perform H-1B duties requires its own certified LCA filed with DOL before you begin working there. If your role shifts to a home office or a new city not listed on your original LCA, your employer must certify a new LCA for that location. This applies even for short-term assignments at client sites or satellite offices.
How long can I stay in H-1B status as a Software Manager?
H-1B status is granted for up to three years initially and can be extended to a six-year maximum. Extensions beyond six years are possible only if you have an approved I-140 immigrant petition or a PERM labor certification that has been pending for at least 365 days, allowing your employer to pursue a green card pathway while you remain on H-1B status.