H-1B1 Singapore Visa Customer Solutions Manager Jobs
Customer Solutions Manager roles qualify for H-1B1 Singapore visa sponsorship as specialty occupations requiring a relevant bachelor's degree. Singaporean nationals bypass the H-1B lottery entirely, face a rarely-filled annual cap of 5,400 visas, and apply directly at the U.S. consulate in Singapore without USCIS filing.
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Get Access To All JobsDESCRIPTION
We are looking for a Manager, Customer Solutions Management (CSM) who thrives in a dynamic, customer-focused environment and is obsessed with accelerating the cloud and AI adoption of nonprofit organizations. You will lead a team of CSMs working with mission-driven nonprofit customers and own delivery of strategically important solutions with significant customer technical and business impact across cloud migration, modernization, and AI transformation initiatives.
The Customer Solutions Management organization serves as a trusted advisor — combining technical and program management leadership with strategic business acumen to guide complex implementations. CSMs apply deep knowledge of AWS services, architecture principles, and domain-specific challenges to translate technical concepts into clear business outcomes and measurable results. The team guides our customers through the operational, educational, and governance aspects of a successful AWS cloud journey, driving adoption velocity and quality across engagements while accelerating the adoption of generative AI and agentic AI solutions that amplify nonprofit missions.
In this role, you will be technically capable and credible in your own right as well as effective in shaping the customer journey and skills of your team. You will drive the adoption of generative AI and agentic AI across your CSM team to scale effectiveness — helping nonprofits deploy autonomous workflows for donor engagement, build AI-powered program delivery systems, and leverage intelligent automation to extend their impact. You must enjoy learning and introducing new concepts to help colleagues and customers embrace and adopt new technology, from foundational cloud migrations to production-grade agentic systems.
You will develop thought leadership that looks beyond technology and build mechanisms to help our nonprofit customers be successful on AWS. You will need to be adept at interacting, communicating, and partnering with other departments within AWS such as our sales, solutions architecture, professional services, marketing, and support teams, as well as representing your team to customers and executive management.
Other qualities we are looking for:
Be great fun to work with. At AWS, we have a credo of “Work hard. Have fun. Make history.” In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.
Enjoy developing talent to achieve great things. You will have a passion for educating, training, and enabling cloud and AI adoption experts for a diverse and challenging set of nonprofit customers. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and love contributing to a shared goal.
Have a strong obsession with customer success and successful cloud and AI adoptions. The ideal candidate will have past experience working with customers in a similar role and leading all aspects of successful cloud adoption and expansion for mission-driven organizations.
Key job responsibilities
Lead & Develop: As a key member of the Field Sales Management team, ensure success and growth in our customers’ cloud adoption. Hire, onboard, train, and develop Customer Solutions Managers from internal and external sources — building a high-performing team of cloud and AI adoption experts who deliver exceptional outcomes for nonprofit customers.
Set Strategy & Goals: Define team strategy working backwards from customer problems, establish metrics to measure progress and operational excellence, set clear performance expectations, and coach team members toward career growth and promotion readiness.
Drive Customer Success: As a key member of the nonprofit account teams, ensure success and growth in customers’ cloud and AI journeys — owning the end-to-end customer experience from migration through modernization to AI transformation.
Build Relationships: Build deep relationships with decision makers within nonprofit customer accounts to enable them to be “Cloud advocates,” engaging at the executive level to align technology adoption with mission objectives.
Accelerate AI Adoption: Drive the adoption of generative AI and agentic AI across your team and customer base — identifying opportunities for intelligent automation, autonomous workflows, and AI-powered solutions that scale nonprofit impact.
Coach & Mentor: Coach CSMs in the skills needed to successfully lead engagements, manage program cadence, develop executive presence, and help customers work backwards from business outcomes to technology solutions.
Collaborate Across AWS: Act as a conduit and liaison between customers, service engineering teams, solutions architecture, professional services, and support — ensuring cohesive execution against customer cloud strategy.
Scale Best Practices: Guide and motivate the development of whitepapers, playbooks, and other high-value customer-facing guidance and best practices for nonprofit cloud and AI adoption.
Operational Excellence: Establish workflows, SLAs, and audit mechanisms that ensure customer outcomes are measurable, decisions are data-driven, and work quality consistently raises the bar.
A day in the life
As a CSM Manager on the AWS Nonprofits team, you’ll balance people leadership with strategic customer impact. Your day might begin with a 1:1 coaching session with a CSM preparing for an executive steering committee meeting, followed by a hiring debrief for a new team member who will specialize in AI-driven nonprofit solutions. Mid-morning, you’ll join a customer strategy session alongside your CSM and the account team, helping align a large nonprofit’s multi-year cloud and AI adoption roadmap with their mission to scale program reach.
You’ll spend time reviewing your team’s portfolio of engagements — identifying risks, reallocating resources where needed, and ensuring your team isn’t burning out during peak migration periods. In the afternoon, you might facilitate a team knowledge-sharing session on agentic AI use cases for nonprofits, review a whitepaper one of your CSMs is developing on responsible AI governance for mission-driven organizations, and close the day by connecting with your leadership on headcount planning and team growth strategy. Throughout it all, you’re building a team culture of curiosity, empathy, and relentless customer obsession.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
BASIC QUALIFICATIONS
- 5+ years of team leadership, hiring and development experience
- 8+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience with, and detailed knowledge of the support market and insights related to cloud computing and IT
- Experience prior success in driving execution of large-scale project plans with multiple teams in support of business goals
- Experience providing and effectively communicating strategic and tactical recommendations based on data
- Experience communicating and presenting to senior leadership
PREFERRED QUALIFICATIONS
- Experience implementing AWS/cloud services
- Knowledge of cloud technology partner ecosystem and related products
- Experience working with nonprofit organizations, public sector, or mission-driven entities
- Experience driving AI/ML adoption programs, generative AI solutions, or agentic AI initiatives across customer portfolios
- Understanding of responsible AI principles and AI governance frameworks
- Experience working as a Scrum Master or Product Owner across multiple cross-functional teams
- Deep understanding of software development/engineering lifecycle from conception to delivery
- AWS certifications (Solutions Architect, AI Practitioner, or equivalent)
- Track record of developing team members through collaborative development planning, coaching, and strategic project assignment resulting in promotions and career growth
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Location: USA, VA, Arlington - 169,000.00 - 228,600.00 USD annually
DESCRIPTION
We are looking for a Manager, Customer Solutions Management (CSM) who thrives in a dynamic, customer-focused environment and is obsessed with accelerating the cloud and AI adoption of nonprofit organizations. You will lead a team of CSMs working with mission-driven nonprofit customers and own delivery of strategically important solutions with significant customer technical and business impact across cloud migration, modernization, and AI transformation initiatives.
The Customer Solutions Management organization serves as a trusted advisor — combining technical and program management leadership with strategic business acumen to guide complex implementations. CSMs apply deep knowledge of AWS services, architecture principles, and domain-specific challenges to translate technical concepts into clear business outcomes and measurable results. The team guides our customers through the operational, educational, and governance aspects of a successful AWS cloud journey, driving adoption velocity and quality across engagements while accelerating the adoption of generative AI and agentic AI solutions that amplify nonprofit missions.
In this role, you will be technically capable and credible in your own right as well as effective in shaping the customer journey and skills of your team. You will drive the adoption of generative AI and agentic AI across your CSM team to scale effectiveness — helping nonprofits deploy autonomous workflows for donor engagement, build AI-powered program delivery systems, and leverage intelligent automation to extend their impact. You must enjoy learning and introducing new concepts to help colleagues and customers embrace and adopt new technology, from foundational cloud migrations to production-grade agentic systems.
You will develop thought leadership that looks beyond technology and build mechanisms to help our nonprofit customers be successful on AWS. You will need to be adept at interacting, communicating, and partnering with other departments within AWS such as our sales, solutions architecture, professional services, marketing, and support teams, as well as representing your team to customers and executive management.
Other qualities we are looking for:
Be great fun to work with. At AWS, we have a credo of “Work hard. Have fun. Make history.” In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.
Enjoy developing talent to achieve great things. You will have a passion for educating, training, and enabling cloud and AI adoption experts for a diverse and challenging set of nonprofit customers. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and love contributing to a shared goal.
Have a strong obsession with customer success and successful cloud and AI adoptions. The ideal candidate will have past experience working with customers in a similar role and leading all aspects of successful cloud adoption and expansion for mission-driven organizations.
Key job responsibilities
Lead & Develop: As a key member of the Field Sales Management team, ensure success and growth in our customers’ cloud adoption. Hire, onboard, train, and develop Customer Solutions Managers from internal and external sources — building a high-performing team of cloud and AI adoption experts who deliver exceptional outcomes for nonprofit customers.
Set Strategy & Goals: Define team strategy working backwards from customer problems, establish metrics to measure progress and operational excellence, set clear performance expectations, and coach team members toward career growth and promotion readiness.
Drive Customer Success: As a key member of the nonprofit account teams, ensure success and growth in customers’ cloud and AI journeys — owning the end-to-end customer experience from migration through modernization to AI transformation.
Build Relationships: Build deep relationships with decision makers within nonprofit customer accounts to enable them to be “Cloud advocates,” engaging at the executive level to align technology adoption with mission objectives.
Accelerate AI Adoption: Drive the adoption of generative AI and agentic AI across your team and customer base — identifying opportunities for intelligent automation, autonomous workflows, and AI-powered solutions that scale nonprofit impact.
Coach & Mentor: Coach CSMs in the skills needed to successfully lead engagements, manage program cadence, develop executive presence, and help customers work backwards from business outcomes to technology solutions.
Collaborate Across AWS: Act as a conduit and liaison between customers, service engineering teams, solutions architecture, professional services, and support — ensuring cohesive execution against customer cloud strategy.
Scale Best Practices: Guide and motivate the development of whitepapers, playbooks, and other high-value customer-facing guidance and best practices for nonprofit cloud and AI adoption.
Operational Excellence: Establish workflows, SLAs, and audit mechanisms that ensure customer outcomes are measurable, decisions are data-driven, and work quality consistently raises the bar.
A day in the life
As a CSM Manager on the AWS Nonprofits team, you’ll balance people leadership with strategic customer impact. Your day might begin with a 1:1 coaching session with a CSM preparing for an executive steering committee meeting, followed by a hiring debrief for a new team member who will specialize in AI-driven nonprofit solutions. Mid-morning, you’ll join a customer strategy session alongside your CSM and the account team, helping align a large nonprofit’s multi-year cloud and AI adoption roadmap with their mission to scale program reach.
You’ll spend time reviewing your team’s portfolio of engagements — identifying risks, reallocating resources where needed, and ensuring your team isn’t burning out during peak migration periods. In the afternoon, you might facilitate a team knowledge-sharing session on agentic AI use cases for nonprofits, review a whitepaper one of your CSMs is developing on responsible AI governance for mission-driven organizations, and close the day by connecting with your leadership on headcount planning and team growth strategy. Throughout it all, you’re building a team culture of curiosity, empathy, and relentless customer obsession.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
BASIC QUALIFICATIONS
- 5+ years of team leadership, hiring and development experience
- 8+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience with, and detailed knowledge of the support market and insights related to cloud computing and IT
- Experience prior success in driving execution of large-scale project plans with multiple teams in support of business goals
- Experience providing and effectively communicating strategic and tactical recommendations based on data
- Experience communicating and presenting to senior leadership
PREFERRED QUALIFICATIONS
- Experience implementing AWS/cloud services
- Knowledge of cloud technology partner ecosystem and related products
- Experience working with nonprofit organizations, public sector, or mission-driven entities
- Experience driving AI/ML adoption programs, generative AI solutions, or agentic AI initiatives across customer portfolios
- Understanding of responsible AI principles and AI governance frameworks
- Experience working as a Scrum Master or Product Owner across multiple cross-functional teams
- Deep understanding of software development/engineering lifecycle from conception to delivery
- AWS certifications (Solutions Architect, AI Practitioner, or equivalent)
- Track record of developing team members through collaborative development planning, coaching, and strategic project assignment resulting in promotions and career growth
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Location: USA, VA, Arlington - 169,000.00 - 228,600.00 USD annually
See all 38+ H-1B1 Singapore Visa Customer Solutions Manager Jobs
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Solutions Manager
Align your degree to the role
Customer Solutions Manager positions must qualify as a specialty occupation, meaning your degree field needs a direct connection to customer strategy, business management, or a related discipline. A degree in information systems or business administration typically satisfies this requirement.
Target employers with LCA filing history
Search the OFLC Wage Search to identify companies that have filed Labor Condition Applications for customer-facing management roles. Employers with existing H-1B1 Singapore LCA experience understand the process and are less likely to stall on sponsorship paperwork.
Use Migrate Mate to surface verified sponsors
Use Migrate Mate to find Customer Solutions Manager roles filtered for H-1B1 Singapore visa sponsorship. The platform surfaces employers with confirmed LCA filing history, so you're not cold-applying to companies unfamiliar with your visa category.
Request a two-year validity at the consulate
When your employer submits the LCA and you attend your consular interview in Singapore, confirm the petition covers the full two-year H-1B1 visa period. Extensions are straightforward but require a new LCA, so starting with the maximum validity reduces early renewal burden.
Clarify the prevailing wage tier with your employer
DOL prevailing wage determinations for customer solutions roles vary by location and experience level. Pull the O*NET occupation profile for your specific job code before your offer negotiation so you and your employer agree on a compliant wage before the LCA is filed.
Prepare a specialty occupation justification letter
Some consular officers ask for documentation explaining why a Customer Solutions Manager role requires a specific degree rather than general business experience. Have your employer draft a letter tying the role's technical or analytical duties directly to your academic background before your interview date.
Frequently Asked Questions
Does a Customer Solutions Manager role qualify as a specialty occupation for H-1B1 Singapore purposes?
Yes, provided the position requires at least a bachelor's degree in a directly related field such as business administration, information systems, or management. The key is that the employer's job description must tie the technical or analytical duties of the role to a specific degree requirement, not just a general preference for any degree.
How does the H-1B1 Singapore visa compare to the H-1B for Customer Solutions Manager roles?
The H-1B1 Singapore visa has no lottery, an annual cap of 5,400 that has never been exhausted, and is processed at the U.S. consulate in Singapore rather than through USCIS. The H-1B requires employer petition filing with USCIS and is subject to a heavily oversubscribed lottery. For Singaporean nationals, the H-1B1 offers a faster and more predictable path into Customer Solutions Manager roles.
Where can I find Customer Solutions Manager jobs that offer H-1B1 Singapore visa sponsorship?
Migrate Mate lets you search specifically for Customer Solutions Manager roles filtered by H-1B1 Singapore visa sponsorship, surfacing employers with verified Labor Condition Application filing history through DOL. This removes the guesswork of approaching companies unfamiliar with the H-1B1 category and focuses your effort on employers already equipped to sponsor.
Can my employer file the H-1B1 Singapore LCA without prior experience sponsoring this visa type?
Yes, the LCA process through DOL is the same for H-1B1 Singapore as it is for H-1B, and most employment lawyers or HR teams familiar with work visas can complete it. The difference is that your employer does not file an I-129 petition with USCIS. You apply directly at the consulate in Singapore using the certified LCA and supporting documents.
What happens to my H-1B1 Singapore status if I change employers mid-role?
H-1B1 Singapore status is employer-specific, so changing employers requires your new employer to file a fresh LCA with DOL and you to obtain a new H-1B1 visa at the consulate before starting. Unlike H-1B, there is no portability provision allowing you to begin work immediately upon filing. Planning your transition timeline around consular appointment availability in Singapore is essential.