H-1B1 Singapore Visa Customer Solutions Manager Jobs
Customer Solutions Manager roles qualify for H-1B1 Singapore visa sponsorship as specialty occupations requiring a relevant bachelor's degree. Singaporean nationals bypass the H-1B lottery entirely, face a rarely-filled annual cap of 5,400 visas, and apply directly at the U.S. consulate in Singapore without USCIS filing.
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Are you customer obsessed, fluent in cloud and AI, and ready to help the world's most sophisticated financial institutions build at unbelievable scale? If so, we want to talk to you.
Amazon Web Services is seeking a Senior Customer Solutions Manager to join our Global Financial Services team. In this highly visible role, you will guide technically advanced AWS customers — from leading banks and insurance companies to capital markets leaders and fintech innovators — along their multi-year journey to cloud and AI adoption.
You will apply your technical expertise and complex program leadership skills to ensure that all AWS teams work together effectively to deliver outcomes for your customers. Acting as the critical connective tissue between Sales, Support, Solutions Architecture, and Professional Services, you will translate strategic account initiatives into executable actions — always working backwards from the customer's key milestones.
Key job responsibilities
You are encouraged to think big, invent, and take ownership of Financial Services customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools, and mechanisms.
-
Value Realization: You identify and accelerate the customer's realization of value throughout the cloud adoption lifecycle through the introduction of AWS services, AWS partner solutions, AWS best practices, and other innovations.
-
Enablement: You build and drive programs to achieve organizational cloud readiness and cloud fluency through skills guilds, experience-based accelerators, training partners, and other mechanisms.
-
Governance: You establish and mature operating models/structures to drive scale and long-term success through the application of cloud adoption framework, cloud center of excellence, communities of practice, and other frameworks.
You Will Also:
- Define opportunities and understand business and technical risks strategic to the customer's cloud journey — including large-scale migrations, data & analytics, digital innovation, and high-performance computing
- Influence technical and business stakeholders pre- and post-sales, driving alignment on cloud adoption and migration strategies
- Serve as the customer's cloud journey coach and the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams
- Interface with customer and AWS leadership to plan and support major workload migrations and AI adoption programs
- Evangelize AWS services and influence customers to adopt innovative solutions that transform their business
A day in the life
As a Senior CSM in Global Financial Services, you will balance your time between direct customer engagement, cross-functional internal collaboration, and strategic planning. No two days are exactly the same — and that's what makes this role so rewarding.
On any given day you might be:
- Partnering with C-suite executives and technical leaders at a global financial institution to define their cloud transformation roadmap
- Orchestrating cross-functional AWS teams to accelerate a major workload migration or AI adoption initiative
- Running an Executive Briefing Session to align leadership on cloud business outcomes
- Creating and managing a complex business and technology initiative program — navigating risks, roadblocks, and constraints with precision
- Coaching a customer's cloud center of excellence through an operational readiness review
- Translating customer intelligence into actionable feedback for AWS product and engineering teams
- Packaging reusable best practice assets for the broader CSM community to amplify impact at scale
About the team
Global Financial Services CSMs are trusted advisors who apply deep experience and industry thought leadership to help some of the world's most complex and regulated organizations realize the transformative value of building in the cloud. Our team is guided by five core tenets:
-
Customer Influence
CSMs build relationships needed to understand customers, their business context, and strategic goals — proactively guiding and mitigating risks in their cloud journey -
Focus on Excellence
We leverage the knowledge and expertise of our team in support of customer delivery, and celebrate the enhanced impact of bringing the best of AWS and partners together. -
Overcome Complexity through Agility
CSMs bring clarity to complexity. We evangelize experience-based learning and an iterative approach to demonstrate results and value early. -
Have Impact and Grow
We take intentional actions to support each other. We bring our authentic selves, celebrate diverse perspectives, and ensure growth opportunities are available to all. -
Guided by Facts and Data
We rely on fact-based results and data, contextualized through our expertise to inform priorities and influence AWS services and industry solution opportunities.
BASIC QUALIFICATIONS
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
PREFERRED QUALIFICATIONS
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
- AWS Cloud Practitioner certification (or higher) and/or equivalent cloud provider certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
COMPENSATION
- Salary Range: $169,000.00 - $228,600.00 USD annually
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
DESCRIPTION
Are you customer obsessed, fluent in cloud and AI, and ready to help the world's most sophisticated financial institutions build at unbelievable scale? If so, we want to talk to you.
Amazon Web Services is seeking a Senior Customer Solutions Manager to join our Global Financial Services team. In this highly visible role, you will guide technically advanced AWS customers — from leading banks and insurance companies to capital markets leaders and fintech innovators — along their multi-year journey to cloud and AI adoption.
You will apply your technical expertise and complex program leadership skills to ensure that all AWS teams work together effectively to deliver outcomes for your customers. Acting as the critical connective tissue between Sales, Support, Solutions Architecture, and Professional Services, you will translate strategic account initiatives into executable actions — always working backwards from the customer's key milestones.
Key job responsibilities
You are encouraged to think big, invent, and take ownership of Financial Services customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools, and mechanisms.
-
Value Realization: You identify and accelerate the customer's realization of value throughout the cloud adoption lifecycle through the introduction of AWS services, AWS partner solutions, AWS best practices, and other innovations.
-
Enablement: You build and drive programs to achieve organizational cloud readiness and cloud fluency through skills guilds, experience-based accelerators, training partners, and other mechanisms.
-
Governance: You establish and mature operating models/structures to drive scale and long-term success through the application of cloud adoption framework, cloud center of excellence, communities of practice, and other frameworks.
You Will Also:
- Define opportunities and understand business and technical risks strategic to the customer's cloud journey — including large-scale migrations, data & analytics, digital innovation, and high-performance computing
- Influence technical and business stakeholders pre- and post-sales, driving alignment on cloud adoption and migration strategies
- Serve as the customer's cloud journey coach and the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams
- Interface with customer and AWS leadership to plan and support major workload migrations and AI adoption programs
- Evangelize AWS services and influence customers to adopt innovative solutions that transform their business
A day in the life
As a Senior CSM in Global Financial Services, you will balance your time between direct customer engagement, cross-functional internal collaboration, and strategic planning. No two days are exactly the same — and that's what makes this role so rewarding.
On any given day you might be:
- Partnering with C-suite executives and technical leaders at a global financial institution to define their cloud transformation roadmap
- Orchestrating cross-functional AWS teams to accelerate a major workload migration or AI adoption initiative
- Running an Executive Briefing Session to align leadership on cloud business outcomes
- Creating and managing a complex business and technology initiative program — navigating risks, roadblocks, and constraints with precision
- Coaching a customer's cloud center of excellence through an operational readiness review
- Translating customer intelligence into actionable feedback for AWS product and engineering teams
- Packaging reusable best practice assets for the broader CSM community to amplify impact at scale
About the team
Global Financial Services CSMs are trusted advisors who apply deep experience and industry thought leadership to help some of the world's most complex and regulated organizations realize the transformative value of building in the cloud. Our team is guided by five core tenets:
-
Customer Influence
CSMs build relationships needed to understand customers, their business context, and strategic goals — proactively guiding and mitigating risks in their cloud journey -
Focus on Excellence
We leverage the knowledge and expertise of our team in support of customer delivery, and celebrate the enhanced impact of bringing the best of AWS and partners together. -
Overcome Complexity through Agility
CSMs bring clarity to complexity. We evangelize experience-based learning and an iterative approach to demonstrate results and value early. -
Have Impact and Grow
We take intentional actions to support each other. We bring our authentic selves, celebrate diverse perspectives, and ensure growth opportunities are available to all. -
Guided by Facts and Data
We rely on fact-based results and data, contextualized through our expertise to inform priorities and influence AWS services and industry solution opportunities.
BASIC QUALIFICATIONS
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
PREFERRED QUALIFICATIONS
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
- AWS Cloud Practitioner certification (or higher) and/or equivalent cloud provider certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
COMPENSATION
- Salary Range: $169,000.00 - $228,600.00 USD annually
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
See all Customer Solutions Manager jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Solutions Manager roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Solutions Manager
Align your degree to the role
Customer Solutions Manager positions must qualify as a specialty occupation, meaning your degree field needs a direct connection to customer strategy, business management, or a related discipline. A degree in information systems or business administration typically satisfies this requirement.
Target employers with LCA filing history
Search the OFLC Wage Search to identify companies that have filed Labor Condition Applications for customer-facing management roles. Employers with existing H-1B1 Singapore LCA experience understand the process and are less likely to stall on sponsorship paperwork.
Use Migrate Mate to surface verified sponsors
Use Migrate Mate to find Customer Solutions Manager roles filtered for H-1B1 visa Singapore visa sponsorship. The platform surfaces employers with confirmed LCA filing history, so you're not cold-applying to companies unfamiliar with your visa category.
Request a two-year validity at the consulate
When your employer submits the LCA and you attend your consular interview in Singapore, confirm the petition covers the full two-year H-1B1 period. Extensions are straightforward but require a new LCA, so starting with the maximum validity reduces early renewal burden.
Clarify the prevailing wage tier with your employer
DOL prevailing wage determinations for customer solutions roles vary by location and experience level. Pull the O*NET occupation profile for your specific job code before your offer negotiation so you and your employer agree on a compliant wage before the LCA is filed.
Prepare a specialty occupation justification letter
Some consular officers ask for documentation explaining why a Customer Solutions Manager role requires a specific degree rather than general business experience. Have your employer draft a letter tying the role's technical or analytical duties directly to your academic background before your interview date.
Frequently Asked Questions
Does a Customer Solutions Manager role qualify as a specialty occupation for H-1B1 Singapore purposes?
Yes, provided the position requires at least a bachelor's degree in a directly related field such as business administration, information systems, or management. The key is that the employer's job description must tie the technical or analytical duties of the role to a specific degree requirement, not just a general preference for any degree.
How does the H-1B1 Singapore visa compare to the H-1B for Customer Solutions Manager roles?
The H-1B1 Singapore visa has no lottery, an annual cap of 5,400 that has never been exhausted, and is processed at the U.S. consulate in Singapore rather than through USCIS. The H-1B requires employer petition filing with USCIS and is subject to a heavily oversubscribed lottery. For Singaporean nationals, the H-1B1 offers a faster and more predictable path into Customer Solutions Manager roles.
Where can I find Customer Solutions Manager jobs that offer H-1B1 Singapore visa sponsorship?
Migrate Mate lets you search specifically for Customer Solutions Manager roles filtered by H-1B1 Singapore visa sponsorship, surfacing employers with verified Labor Condition Application filing history through DOL. This removes the guesswork of approaching companies unfamiliar with the H-1B1 category and focuses your effort on employers already equipped to sponsor.
Can my employer file the H-1B1 Singapore LCA without prior experience sponsoring this visa type?
Yes, the LCA process through DOL is the same for H-1B1 Singapore as it is for H-1B, and most employment lawyers or HR teams familiar with work visas can complete it. The difference is that your employer does not file an I-129 petition with USCIS. You apply directly at the consulate in Singapore using the certified LCA and supporting documents.
What happens to my H-1B1 Singapore status if I change employers mid-role?
H-1B1 Singapore status is employer-specific, so changing employers requires your new employer to file a fresh LCA with DOL and you to obtain a new H-1B1 visa at the consulate before starting. Unlike H-1B, there is no portability provision allowing you to begin work immediately upon filing. Planning your transition timeline around consular appointment availability in Singapore is essential.
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