H-1B1 Singapore Visa Customer Solutions Manager Jobs
Customer Solutions Manager roles qualify for H-1B1 Singapore visa sponsorship as specialty occupations requiring a relevant bachelor's degree. Singaporean nationals bypass the H-1B lottery entirely, face a rarely-filled annual cap of 5,400 visas, and apply directly at the U.S. consulate in Singapore without USCIS filing.
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Do you want to shape Amazon's experimentation and impact-measurement capabilities in the era of Generative AI? As we navigate the rapidly changing landscape of e-commerce, your role will be crucial in shaping how Amazon teams, sellers, and vendors optimize catalog listings for a superior customer experience. Join the Catalog Experimentation and Impact Measurement (CEM) team on our mission to create the best product listings that help customers make well-informed, fast buying decisions. We build the feedback loops that let Large Language Models and Amazon teams enrich product data through experimentation at Amazon scale.
What you'll own
In this role, you will lead the conceptualization, delivery, and worldwide adoption of the Catalog Experimentation Platform (CEP). Through experiments, we bring the voice of the customer to our business stakeholders. You will collaborate with economists to help users design experiments correctly, and guide them in interpreting outcomes generated through rigorous statistical analysis. You will advocate for decisions in the best interest of our customers even when the outcomes are unpleasant for the experimenters.
A central part of your charter is impact measurement. Measuring the impact of every initiative that intends to improve product data quality is crucial for prioritization decisions and for fine-tuning each initiative's strategy. CEM operates a two-part measurement approach: one that estimates how improvements in product data quality translate into incremental sales and customer benefit, and another through which partner teams run controlled experiments while the team reviews their design and aggregates results across the organization. You will collaborate with economists to identify and apply the best possible causal-inference methodology for each initiative, and you will extend the scope of the platform to make it the go-to destination at Amazon for measuring the impact of catalog improvement programs.
Finally, to make experimentation and impact measurement work at Amazon scale without compromising reliability, you will collaborate with your engineering counterparts to build systems for automation, self-service mechanisms, and guardrails.
Who you'll work with
You will partner closely with economists and scientists (for experiment design and causal inference), engineering counterparts (for automation, self-service, and guardrails), and the partner and enrichment teams across Amazon whose catalog programs depend on trustworthy impact measurement.
Key job responsibilities
- Work backwards from the customer experience to define strategy and build a product roadmap for the Catalog Experimentation Platform (CEP), used to run A/B experiments on catalog listings.
- Launch new products and features by partnering with CEP engineering and science teams.
- Drive adoption by partnering with the teams building large language models for the catalog and with business stakeholders across different product categories.
- Partner with economists and other product managers on the team to develop frameworks and shape how business stakeholders and leadership think about impact-measurement methodologies.
- Represent CEP in Amazon-wide forums on experimentation and impact measurement.
A day in the life
Learn about the strengths and challenges of experimentation platforms used across the industry. Develop product strategy — positioning, go-to-market, and competitive advantage — in collaboration with your engineering and science counterparts. Track key product metrics and communicate wins, misses, and learnings to your key stakeholders. Conduct office hours to guide experimentation users. Communicate strategy and key updates to org leadership through monthly flashes and business-review forums.
About the team
Amazon's customers rely on the completeness, consistency, and correctness of Amazon's product data to make well-informed purchase decisions, and improving the quality of that product data is a continuous process. Amazon Selection Catalog Systems (ASCS) is building the Catalog Experimentation and Impact Measurement platform (CEM), which enables teams across Amazon to make data-driven decisions about which product-data changes will simplify and improve the customer experience. It empowers its users to remove personal bias and let data guide decision-making by testing their hypotheses against a representative sample of a broader population. Not least, CEM helps large language models draw causal inferences between catalog-quality improvement actions and customer-experience metrics.
BASIC QUALIFICATIONS
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
- Bachelor's degree in math/statistics/engineering or other equivalent quantitative discipline
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, WA, Seattle
COMPENSATION
- Salary Range: 151,200.00 - 204,600.00 USD annually
DESCRIPTION
Do you want to shape Amazon's experimentation and impact-measurement capabilities in the era of Generative AI? As we navigate the rapidly changing landscape of e-commerce, your role will be crucial in shaping how Amazon teams, sellers, and vendors optimize catalog listings for a superior customer experience. Join the Catalog Experimentation and Impact Measurement (CEM) team on our mission to create the best product listings that help customers make well-informed, fast buying decisions. We build the feedback loops that let Large Language Models and Amazon teams enrich product data through experimentation at Amazon scale.
What you'll own
In this role, you will lead the conceptualization, delivery, and worldwide adoption of the Catalog Experimentation Platform (CEP). Through experiments, we bring the voice of the customer to our business stakeholders. You will collaborate with economists to help users design experiments correctly, and guide them in interpreting outcomes generated through rigorous statistical analysis. You will advocate for decisions in the best interest of our customers even when the outcomes are unpleasant for the experimenters.
A central part of your charter is impact measurement. Measuring the impact of every initiative that intends to improve product data quality is crucial for prioritization decisions and for fine-tuning each initiative's strategy. CEM operates a two-part measurement approach: one that estimates how improvements in product data quality translate into incremental sales and customer benefit, and another through which partner teams run controlled experiments while the team reviews their design and aggregates results across the organization. You will collaborate with economists to identify and apply the best possible causal-inference methodology for each initiative, and you will extend the scope of the platform to make it the go-to destination at Amazon for measuring the impact of catalog improvement programs.
Finally, to make experimentation and impact measurement work at Amazon scale without compromising reliability, you will collaborate with your engineering counterparts to build systems for automation, self-service mechanisms, and guardrails.
Who you'll work with
You will partner closely with economists and scientists (for experiment design and causal inference), engineering counterparts (for automation, self-service, and guardrails), and the partner and enrichment teams across Amazon whose catalog programs depend on trustworthy impact measurement.
Key job responsibilities
- Work backwards from the customer experience to define strategy and build a product roadmap for the Catalog Experimentation Platform (CEP), used to run A/B experiments on catalog listings.
- Launch new products and features by partnering with CEP engineering and science teams.
- Drive adoption by partnering with the teams building large language models for the catalog and with business stakeholders across different product categories.
- Partner with economists and other product managers on the team to develop frameworks and shape how business stakeholders and leadership think about impact-measurement methodologies.
- Represent CEP in Amazon-wide forums on experimentation and impact measurement.
A day in the life
Learn about the strengths and challenges of experimentation platforms used across the industry. Develop product strategy — positioning, go-to-market, and competitive advantage — in collaboration with your engineering and science counterparts. Track key product metrics and communicate wins, misses, and learnings to your key stakeholders. Conduct office hours to guide experimentation users. Communicate strategy and key updates to org leadership through monthly flashes and business-review forums.
About the team
Amazon's customers rely on the completeness, consistency, and correctness of Amazon's product data to make well-informed purchase decisions, and improving the quality of that product data is a continuous process. Amazon Selection Catalog Systems (ASCS) is building the Catalog Experimentation and Impact Measurement platform (CEM), which enables teams across Amazon to make data-driven decisions about which product-data changes will simplify and improve the customer experience. It empowers its users to remove personal bias and let data guide decision-making by testing their hypotheses against a representative sample of a broader population. Not least, CEM helps large language models draw causal inferences between catalog-quality improvement actions and customer-experience metrics.
BASIC QUALIFICATIONS
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
- Bachelor's degree in math/statistics/engineering or other equivalent quantitative discipline
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, WA, Seattle
COMPENSATION
- Salary Range: 151,200.00 - 204,600.00 USD annually
See all 58+ H-1B1 Singapore Visa Customer Solutions Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B1 Singapore Visa Customer Solutions Manager Jobs.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Solutions Manager
Align your degree to the role
Customer Solutions Manager positions must qualify as a specialty occupation, meaning your degree field needs a direct connection to customer strategy, business management, or a related discipline. A degree in information systems or business administration typically satisfies this requirement.
Target employers with LCA filing history
Search the OFLC Wage Search to identify companies that have filed Labor Condition Applications for customer-facing management roles. Employers with existing H-1B1 Singapore LCA experience understand the process and are less likely to stall on sponsorship paperwork.
Use Migrate Mate to surface verified sponsors
Use Migrate Mate to find Customer Solutions Manager roles filtered for H-1B1 Singapore visa sponsorship. The platform surfaces employers with confirmed LCA filing history, so you're not cold-applying to companies unfamiliar with your visa category.
Request a two-year validity at the consulate
When your employer submits the LCA and you attend your consular interview in Singapore, confirm the petition covers the full two-year H-1B1 visa period. Extensions are straightforward but require a new LCA, so starting with the maximum validity reduces early renewal burden.
Clarify the prevailing wage tier with your employer
DOL prevailing wage determinations for customer solutions roles vary by location and experience level. Pull the O*NET occupation profile for your specific job code before your offer negotiation so you and your employer agree on a compliant wage before the LCA is filed.
Prepare a specialty occupation justification letter
Some consular officers ask for documentation explaining why a Customer Solutions Manager role requires a specific degree rather than general business experience. Have your employer draft a letter tying the role's technical or analytical duties directly to your academic background before your interview date.
Frequently Asked Questions
Does a Customer Solutions Manager role qualify as a specialty occupation for H-1B1 Singapore purposes?
Yes, provided the position requires at least a bachelor's degree in a directly related field such as business administration, information systems, or management. The key is that the employer's job description must tie the technical or analytical duties of the role to a specific degree requirement, not just a general preference for any degree.
How does the H-1B1 Singapore visa compare to the H-1B for Customer Solutions Manager roles?
The H-1B1 Singapore visa has no lottery, an annual cap of 5,400 that has never been exhausted, and is processed at the U.S. consulate in Singapore rather than through USCIS. The H-1B requires employer petition filing with USCIS and is subject to a heavily oversubscribed lottery. For Singaporean nationals, the H-1B1 offers a faster and more predictable path into Customer Solutions Manager roles.
Where can I find Customer Solutions Manager jobs that offer H-1B1 Singapore visa sponsorship?
Migrate Mate lets you search specifically for Customer Solutions Manager roles filtered by H-1B1 Singapore visa sponsorship, surfacing employers with verified Labor Condition Application filing history through DOL. This removes the guesswork of approaching companies unfamiliar with the H-1B1 category and focuses your effort on employers already equipped to sponsor.
Can my employer file the H-1B1 Singapore LCA without prior experience sponsoring this visa type?
Yes, the LCA process through DOL is the same for H-1B1 Singapore as it is for H-1B, and most employment lawyers or HR teams familiar with work visas can complete it. The difference is that your employer does not file an I-129 petition with USCIS. You apply directly at the consulate in Singapore using the certified LCA and supporting documents.
What happens to my H-1B1 Singapore status if I change employers mid-role?
H-1B1 Singapore status is employer-specific, so changing employers requires your new employer to file a fresh LCA with DOL and you to obtain a new H-1B1 visa at the consulate before starting. Unlike H-1B, there is no portability provision allowing you to begin work immediately upon filing. Planning your transition timeline around consular appointment availability in Singapore is essential.