Help Desk Analyst Internships
Help desk analyst internships give university students, recent graduates, and early-career switchers hands-on project experience, mentorship from working help desk professionals, and, at many employers, a path toward a full-time offer. Openings are concentrated in Technology & Software, with IMMI, Nsight, and Trimble among the employers posting roles now.
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IMMI is seeking a IT Help Desk Intern to join our growing team in Westfield, IN for the Summer of 2027! Founded in 1961, we are a growing manufacturing company. IMMI® is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For over sixty-five years, IMMI has led the way in developing, designing, testing, and manufacturing innovative safety restraints and systems. IMMI’s safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. IMMI recently became an ESOP giving team members the opportunity to become owners and share in the company’s future success. IMMI is a dynamic organization serving more than eleven markets and hundreds of customers across multiple countries. IMMI is also home to IMMI VIP steering wheels and CAPE®, the world’s leading state-of-the-art testing facility. CAPE (Center for Advanced Product Evaluation) is one of the world's premier testing facilities, providing advanced testing and validation services for internal product development and external customers. As an employee-owned company (ESOP), IMMI offers team members the opportunity to share in the company's success while contributing to industry-leading innovations in transportation safety.
Job Summary:
As a Help Desk Intern, you will assist in providing exceptional customer service and technical support for hardware and software issues in a manufacturing environment. You will work closely with the IT team to ensure efficient data tracking, manage Active Directory and Azure User profiles, plus support computer imaging and deployment processes.
Essential Functions:
- Assist with period end close process, including preparing journal entries and generating and reviewing financial statements.
- Provide Tier 1 and Tier 2 support for hardware and software issues, ensuring timely and effective resolutions.
- Assist in Active Directory and Azure management of user accounts.
- Support and troubleshoot Microsoft Office applications.
- Track inventory and assist in computer imaging and deployment.
- Documentation of resolutions for reporting purposes.
- Capture detailed information before escalating issues to senior staff or corporate technology groups.
- Install and train end users in new technologies
- Provide remote technical support over the phone or internet
- Deliver exceptional customer service and maintain effective communication with users.
Skills & Qualifications:
- Currently enrolled at an accredited school/university
- At least 18 years of age
- Basic understanding of computer hardware and software
- Fundamental networking skills and troubleshooting abilities.
- Familiarity with Microsoft Office Applications.
- Active Directory and Azure knowledge is a plus.
- Must be team orientated, have a strong service orientation with excellent oral and written communication skills.
- Ability to manage multiple tasks and maintain attention to detail.
- Previous experience in a technical support role is preferred but not required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 50 pounds occasionally.
- Prolonged looking at computer screens.
- Use of functional Core Tools
Functional Competencies:
These are the competencies that are specified within the relevant functions of the job. The training for these competencies is kept for each team member in the job function training plan in their department. The competencies are as follows:
- Problem Solving
- Diligence
- Functional Core Tools
- Effective communication
The general competencies in coordination with the job function are defined in goals and objectives and reviewed regularly and in a mid-year review and evaluated annually for each team member. They are:
- Knowledge; Job function
- Delivery; Quality and Productivity
- Communication & Leadership; commitment & motivation, and Communication & Professionalism, and Teamwork
Working Conditions/Environment:
- This work is deadline-oriented, requires multitasking, fluctuating work schedule, and flexibility within the workday.
- Frequent use of a computer and other office equipment is necessary.
- Requires the ability for close vision, distance vision and depth perception.
- Requires working and interacting with others, both in person and through phone, electronic, and written correspondence, and the ability to listen effectively, communicate clearly, maintain attention to detail, and perform focused work.
- When in the warehouse, this position requires working with dirt/dust and noise. The use of a variety of proper PPE is required to provide a safe working environment.
- This position requires working with various temperature conditions.
Compensation Classification:
FLSA Status: Non-Exempt (subject to review based on actual job duties and compensation)
IMMI is seeking a IT Help Desk Intern to join our growing team in Westfield, IN for the Summer of 2027! Founded in 1961, we are a growing manufacturing company. IMMI® is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For over sixty-five years, IMMI has led the way in developing, designing, testing, and manufacturing innovative safety restraints and systems. IMMI’s safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. IMMI recently became an ESOP giving team members the opportunity to become owners and share in the company’s future success. IMMI is a dynamic organization serving more than eleven markets and hundreds of customers across multiple countries. IMMI is also home to IMMI VIP steering wheels and CAPE®, the world’s leading state-of-the-art testing facility. CAPE (Center for Advanced Product Evaluation) is one of the world's premier testing facilities, providing advanced testing and validation services for internal product development and external customers. As an employee-owned company (ESOP), IMMI offers team members the opportunity to share in the company's success while contributing to industry-leading innovations in transportation safety.
Job Summary:
As a Help Desk Intern, you will assist in providing exceptional customer service and technical support for hardware and software issues in a manufacturing environment. You will work closely with the IT team to ensure efficient data tracking, manage Active Directory and Azure User profiles, plus support computer imaging and deployment processes.
Essential Functions:
- Assist with period end close process, including preparing journal entries and generating and reviewing financial statements.
- Provide Tier 1 and Tier 2 support for hardware and software issues, ensuring timely and effective resolutions.
- Assist in Active Directory and Azure management of user accounts.
- Support and troubleshoot Microsoft Office applications.
- Track inventory and assist in computer imaging and deployment.
- Documentation of resolutions for reporting purposes.
- Capture detailed information before escalating issues to senior staff or corporate technology groups.
- Install and train end users in new technologies
- Provide remote technical support over the phone or internet
- Deliver exceptional customer service and maintain effective communication with users.
Skills & Qualifications:
- Currently enrolled at an accredited school/university
- At least 18 years of age
- Basic understanding of computer hardware and software
- Fundamental networking skills and troubleshooting abilities.
- Familiarity with Microsoft Office Applications.
- Active Directory and Azure knowledge is a plus.
- Must be team orientated, have a strong service orientation with excellent oral and written communication skills.
- Ability to manage multiple tasks and maintain attention to detail.
- Previous experience in a technical support role is preferred but not required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 50 pounds occasionally.
- Prolonged looking at computer screens.
- Use of functional Core Tools
Functional Competencies:
These are the competencies that are specified within the relevant functions of the job. The training for these competencies is kept for each team member in the job function training plan in their department. The competencies are as follows:
- Problem Solving
- Diligence
- Functional Core Tools
- Effective communication
The general competencies in coordination with the job function are defined in goals and objectives and reviewed regularly and in a mid-year review and evaluated annually for each team member. They are:
- Knowledge; Job function
- Delivery; Quality and Productivity
- Communication & Leadership; commitment & motivation, and Communication & Professionalism, and Teamwork
Working Conditions/Environment:
- This work is deadline-oriented, requires multitasking, fluctuating work schedule, and flexibility within the workday.
- Frequent use of a computer and other office equipment is necessary.
- Requires the ability for close vision, distance vision and depth perception.
- Requires working and interacting with others, both in person and through phone, electronic, and written correspondence, and the ability to listen effectively, communicate clearly, maintain attention to detail, and perform focused work.
- When in the warehouse, this position requires working with dirt/dust and noise. The use of a variety of proper PPE is required to provide a safe working environment.
- This position requires working with various temperature conditions.
Compensation Classification:
FLSA Status: Non-Exempt (subject to review based on actual job duties and compensation)
Help Desk Analyst Internship Market
Who's Hiring
Top Industries Hiring
- Technology & Software
Tips for Your Help Desk Analyst Internship Search
Apply earlier than you think necessary
Large employers recruit summer help desk analyst interns the preceding fall, with some programs closing before the new year. Smaller companies and co-op positions post much closer to start dates. Checking listings in September and applying immediately when a role fits puts you ahead of candidates who wait until spring.
Build a portfolio before you send one application
Hiring teams for help desk analyst interns have limited work history to review, so a documented home-lab project, a written troubleshooting walkthrough, or a network configuration write-up becomes your primary proof of competence. Link it from your resume so recruiters can assess real work, not just a list of coursework.
Work your campus network and apply directly at the same time
Campus career fairs surface structured help desk analyst internship programs tied to your university, and career center staff often know which employers recruit from your school before roles post publicly. Applying directly to smaller companies running their own cohorts alongside campus activity widens the pool you reach and reduces competition.
Practice your technical screen out loud before applying
Help desk analyst intern screens typically involve troubleshooting scenarios, hardware and software diagnostic questions, or ticketing workflow walkthroughs. Interviewers weigh how you reason through a problem as much as whether you land the right answer, so practice explaining your diagnostic logic out loud rather than just rehearsing answers silently.
Target structured internship programs at larger employers
Many large technology and enterprise companies run cohort-based IT or help desk internship programs designed to train people new to the field. These programs offer structured mentorship and rotation, but they recruit early and fill fast. Identify the ones that match your availability and apply in the first wave of their recruiting cycle.
Set your work-type filter before you start searching
On-site roles are 67% of the help desk analyst internships listed here. Decide what you can realistically commit to before you start sorting through listings. Filtering by location and work type upfront means you spend time on roles you can actually accept rather than discovering a conflict at the offer stage.
Help Desk Analyst Internships: Frequently Asked Questions
How do I get a help desk analyst internship?
Lead with coursework and personal projects rather than work history, since hiring teams expect limited experience at the intern level. For help desk analyst candidates, a documented troubleshooting portfolio or home-lab write-up gives recruiters something concrete to assess. Pair direct applications with campus career fairs, where recruiters often move faster for students they meet in person.
Can a help desk analyst internship turn into a full-time job?
Many employers extend return offers to strong interns, but conversion is never guaranteed. For help desk analyst interns, what actually drives it is consistent performance on real tickets and projects, available headcount on the team, and understanding when return-offer decisions are made. Position yourself for one by delivering well, but keep your full-time search running in parallel.
When should I apply for help desk analyst internships?
Earlier than most candidates expect. Large employers recruit summer help desk analyst interns the preceding fall, sometimes as early as September or October. Smaller companies and co-op programs post much closer to start dates, so openings appear year-round. Checking listings regularly and applying as soon as a role fits your profile is the most reliable approach.
Are help desk analyst internships paid?
Most professional help desk analyst internships in the United States are paid. Compensation varies by company size, industry, and location. Where an employer discloses pay, it appears directly in the listing, so you can compare opportunities as you search without having to ask upfront.
What should a help desk analyst internship resume include?
Lead with projects, not work history. Include two or three documented projects that show the tools you used, the problem you solved, and where a recruiter can review the work, such as a linked GitHub repository, a network diagram, or a written incident response walkthrough. Add relevant coursework, any certifications in progress, and keep the whole document to one page.
Are there remote help desk analyst internships?
Yes. Remote and hybrid roles make up 33% of the help desk analyst internship listings here, with the rest on-site. Remote cohorts fill fast because they draw applicants nationally, so apply early and filter by work type to see them before they close.
Can international students get help desk analyst internships?
Yes. F-1 students can intern through CPT while enrolled or through OPT work authorization after finishing a degree, and the employer does not have to file anything for either, so many companies are open to international interns. Confirm your eligibility and timing with your university's international student office before accepting an offer.
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