User Support Specialist Internships
User support specialist internships give university students, recent graduates, and early-career switchers hands-on project experience, mentorship from working support specialists, and, at many employers, a path toward a full-time offer. Openings are concentrated across {{top_industries_phrase}}, with Metropolitan Transportation Authority, MACtac, and C Spire among the employers posting roles now.
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Job Requisition ID: 2559
Posting Start Date: 11/5/26
At Daiichi Sankyo, we are united by a single purpose, to improve lives around the world through innovative medicines. With a legacy of innovation since 1899, a presence in more than 30 countries, and more than 19,000 employees, we are advancing breakthrough therapies in oncology, cardiovascular disease, rare diseases, and immune disorders. Guided by our 2030 vision to "be an innovative global healthcare company contributing to the sustainable development of society", we are shaping a healthier, more hopeful future for patients, their families, and society.
Job Summary
We are currently seeking an IT End User Support Intern from June 2027 – May 2028. This position works for approximately 20 hours per week.
The IT End User Support Intern will assist the End User Support team in providing technical support to employees while gaining hands-on experience in an enterprise IT environment. The intern will work alongside experienced IT professionals to troubleshoot hardware, software, and mobile-device issues across Windows, macOS, and iOS platforms, assist with device deployments, support end users, document solutions, and participate in day-to-day IT support activities.
This internship provides an opportunity to develop practical technical, troubleshooting, customer service, and communication skills while gaining exposure to technologies used to support a modern corporate environment.
Responsibilities
- Assist with troubleshooting and resolving common Windows PC, Mac, iPhone, iPad, hardware, software, and peripheral issues.
- Provide Level 1 technical assistance to end users through walk-up and other support channels.
- Assist End User Support technicians with troubleshooting more complex technical issues.
- Support the setup, configuration, deployment, and troubleshooting of Windows laptops, Macs, iPhones, iPads, and other end-user devices.
- Assist with new-hire hardware and software setup and employee technology onboarding.
- Support Microsoft 365 applications across Windows, macOS, and iOS.
- Assist with device, network connectivity, and general technical issues.
- Gain exposure to Microsoft Azure and Intune as part of device and end-user support activities.
- Assist with onsite IT support for meetings and other business activities.
- Work with local and remote IT support teams to help resolve user issues.
- Provide friendly, professional customer service to employees seeking technical assistance.
- Assist with creating and updating knowledge articles, troubleshooting documentation, and end-user instructions.
- Help maintain accurate information related to IT equipment and support activities.
- Participate in IT projects and other End User Support initiatives as assigned.
- Learn and follow established IT support processes, procedures, and service expectations.
- Currently pursuing an undergraduate or graduate degree at an accredited university.
- Interest in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
- Basic understanding of Windows, macOS, and iOS operating systems.
- Familiarity with Windows PCs, Macs, iPhones, and iPads, including basic setup and troubleshooting.
- Familiarity with Microsoft 365 applications.
- Strong interest in learning technical troubleshooting and enterprise IT support.
- Interest in learning enterprise device-management technologies such as Microsoft Intune and Azure.
- Strong customer service and interpersonal skills.
- Good written and verbal communication skills.
- Ability to communicate technical information in a clear, user-friendly manner.
- Strong problem-solving skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Willingness to learn new technologies, tools, and support processes.
Salary Range:
USD$17.23 – USD$58.15
Apply now
Job Requisition ID: 2559
Posting Start Date: 11/5/26
At Daiichi Sankyo, we are united by a single purpose, to improve lives around the world through innovative medicines. With a legacy of innovation since 1899, a presence in more than 30 countries, and more than 19,000 employees, we are advancing breakthrough therapies in oncology, cardiovascular disease, rare diseases, and immune disorders. Guided by our 2030 vision to "be an innovative global healthcare company contributing to the sustainable development of society", we are shaping a healthier, more hopeful future for patients, their families, and society.
Job Summary
We are currently seeking an IT End User Support Intern from June 2027 – May 2028. This position works for approximately 20 hours per week.
The IT End User Support Intern will assist the End User Support team in providing technical support to employees while gaining hands-on experience in an enterprise IT environment. The intern will work alongside experienced IT professionals to troubleshoot hardware, software, and mobile-device issues across Windows, macOS, and iOS platforms, assist with device deployments, support end users, document solutions, and participate in day-to-day IT support activities.
This internship provides an opportunity to develop practical technical, troubleshooting, customer service, and communication skills while gaining exposure to technologies used to support a modern corporate environment.
Responsibilities
- Assist with troubleshooting and resolving common Windows PC, Mac, iPhone, iPad, hardware, software, and peripheral issues.
- Provide Level 1 technical assistance to end users through walk-up and other support channels.
- Assist End User Support technicians with troubleshooting more complex technical issues.
- Support the setup, configuration, deployment, and troubleshooting of Windows laptops, Macs, iPhones, iPads, and other end-user devices.
- Assist with new-hire hardware and software setup and employee technology onboarding.
- Support Microsoft 365 applications across Windows, macOS, and iOS.
- Assist with device, network connectivity, and general technical issues.
- Gain exposure to Microsoft Azure and Intune as part of device and end-user support activities.
- Assist with onsite IT support for meetings and other business activities.
- Work with local and remote IT support teams to help resolve user issues.
- Provide friendly, professional customer service to employees seeking technical assistance.
- Assist with creating and updating knowledge articles, troubleshooting documentation, and end-user instructions.
- Help maintain accurate information related to IT equipment and support activities.
- Participate in IT projects and other End User Support initiatives as assigned.
- Learn and follow established IT support processes, procedures, and service expectations.
- Currently pursuing an undergraduate or graduate degree at an accredited university.
- Interest in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
- Basic understanding of Windows, macOS, and iOS operating systems.
- Familiarity with Windows PCs, Macs, iPhones, and iPads, including basic setup and troubleshooting.
- Familiarity with Microsoft 365 applications.
- Strong interest in learning technical troubleshooting and enterprise IT support.
- Interest in learning enterprise device-management technologies such as Microsoft Intune and Azure.
- Strong customer service and interpersonal skills.
- Good written and verbal communication skills.
- Ability to communicate technical information in a clear, user-friendly manner.
- Strong problem-solving skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Willingness to learn new technologies, tools, and support processes.
Salary Range:
USD$17.23 – USD$58.15
Apply now
User Support Specialist Internship Market
Who's Hiring
Tips for Your User Support Specialist Internship Search
Apply earlier than you think necessary
Large employers open summer internship applications the preceding fall and close them months before the program starts. Smaller companies and co-op programs post closer to their start dates. Check listings regularly from early fall onward and submit as soon as a role you want goes live.
Build a portfolio before you apply
Hiring teams for user support specialist interns expect limited work history and weigh projects instead. Document two or three support scenarios you have worked through, the troubleshooting steps you followed, and any help articles or process guides you produced. Linking to that work gives recruiters something concrete to evaluate.
Work your campus network and apply directly at the same time
Campus career fairs surface structured internship programs tied to your university, and career center staff often know which employers recruit from your school before roles post publicly. Applying directly to companies running smaller cohorts alongside campus activity widens the pool you reach and covers openings that never appear at fairs.
Practice your support interview out loud before applying
User support specialist intern screens typically involve troubleshooting scenarios, customer communication role-plays, or written exercises where you diagnose a problem and explain your resolution steps. Practice these out loud, walking through your reasoning clearly, since interviewers weigh how you think through an issue as much as whether you reach the right answer.
Target structured cohort programs built for new entrants
Many larger companies run formal user support internship cohorts designed to onboard and train people new to the field. These programs recruit early, fill fast, and often have clearer return-offer pipelines than ad-hoc intern roles. Identify which ones fit your timeline and apply in the first wave of applications.
Set your work-type filter before you start
On-site roles are 100% of the user support specialist internships listed here. Decide upfront whether you can relocate or commute before you start sorting through openings, then filter by location and work type on Migrate Mate so you are only reviewing roles you can actually accept.
User Support Specialist Internships: Frequently Asked Questions
How do I get a user support specialist internship?
Lead with coursework and personal projects rather than work history, since hiring teams expect limited experience at the intern level. A documented portfolio of support tickets you have resolved, help center articles you have written, or troubleshooting walkthroughs gives recruiters something concrete to assess. Apply directly to companies and attend campus career fairs, where recruiters often move faster for students they meet in person.
Can a user support specialist internship turn into a full-time job?
Many employers extend return offers to strong interns, but conversion is never guaranteed. What actually drives it is consistent performance on real support work, available headcount on the team, and understanding when return-offer decisions happen so you can ask about timing mid-internship. Position for a return offer by delivering well and building relationships, without counting on it as a certainty.
When should I apply for user support specialist internships?
Earlier than most candidates expect. Large employers recruit summer interns the preceding fall, often closing applications by October or November. Smaller companies and co-op programs post closer to their start dates, so openings appear throughout the year. Checking listings regularly and applying as soon as a role goes live gives you the strongest chance across both timelines.
Are user support specialist internships paid?
Most professional user support specialist internships in the United States are paid. Compensation varies by company size, industry, and location, and listings display pay where the employer chooses to disclose it. Unpaid internships exist but are uncommon at established companies in this field.
What should a user support specialist internship resume include?
Lead with projects, not work history. Highlight two or three complete, documented projects that show your ability to diagnose issues, communicate solutions, and work within a support system, naming the tools you used and linking to any published help articles, case studies, or process write-ups where the work is visible. Add relevant coursework and keep the resume to one page.
Are there remote user support specialist internships?
Yes. Remote and hybrid roles make up 0% of the user support specialist internship listings here, with the rest on-site. Remote cohorts fill quickly because they draw applicants from across the country, so apply early once you have decided what you can commit to and filter by work type to see those openings first.
Can international students get user support specialist internships?
Yes. F-1 students can intern through CPT while enrolled or through OPT work authorization after finishing a degree, and the employer does not have to file anything for either, so many companies are open to international interns. Confirm your eligibility and timing with your university's international student office before accepting an offer.
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