Help Desk Assistant Jobs
Help Desk Assistant jobs are open across healthcare, education, government, and corporate IT, at every level from entry-level to senior technician, with specializations in desktop support, ticketing systems, and end-user training. See the openings below and apply to the ones that match your experience.
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Showing 5 of 471+ Help Desk Assistant jobs
Salary: $65,000 - $71,000/year
Work location: On-site 5 days/week, Washington, DC
The Senior Help Desk Technician provides frontline technical support, assisting customer personnel with hardware, software, and network-related issues. Ensures smooth operation of IT systems and facilitates user training on enterprise tools.
Duties and Responsibilities:
Technical Support & Troubleshooting:
- Provide advanced technical support for end-users, resolving issues related to M365/O365 applications, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and VoIP (Poly Phones).
- Troubleshoot hardware and software issues related to both Mac and Windows laptops, iOS/Android mobile devices, and associated cloud services.
- Conduct root cause analysis to identify, resolve, and prevent recurring technical issues across multiple platforms, including network connectivity, hardware failures, and software compatibility.
Customer Service & User Support:
- Deliver high-quality customer service, ensuring users receive timely, efficient, and professional support.
- Provide clear communication and regular updates to end-users on issue status, working to resolve user problems in a courteous and timely manner.
- Demonstrate empathy and patience, especially in complex or stressful situations.
- Conduct training sessions for users on best practices for using Microsoft Office, SharePoint, Zoom, and mobile device management systems.
System Administration & Maintenance:
- Support and maintain the operation of cloud-based systems like M365/O365 and Azure AD, including account management, permissions, and security configurations.
- Manage mobile device configurations through Intune/Endpoint Manager and ensure compliance with security policies across all devices (Mac, Windows, mobile phones).
- Provide user access management in Azure AD and support collaboration platforms such as SharePoint, ensuring data security and collaboration.
Documentation & Reporting
- Maintain accurate and thorough records of support tickets, troubleshooting steps, resolutions, and service requests in Zendesk.
- Produce documentation and knowledge base articles to assist in future troubleshooting and ensure knowledge continuity.
Security & Compliance
- Support organizational cybersecurity efforts by ensuring devices, applications, and cloud services are compliant with security protocols, industry regulations, and internal policies.
- Provide guidance on security best practices, including password management, multi- factor authentication (MFA), and endpoint protection.
- Minimum of 8 years of experience in a technical support or IT help desk environment with progressive responsibility.
- At least 2 years of experience administering M365/O365, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and software-as-a-service solutions (e.g., Zoom, mFax, Teams, Eagle Eye, Brivo, Everbridge, or other cloud-based services).
- Proven experience supporting a diverse range of devices, including MacOS, Windows, mobile devices (iOS and Android), and cloud-based technologies.
- Solid background in troubleshooting complex IT problems and performing root cause analysis.
- Strong customer service experience with a focus on providing exceptional support in a fast-paced, multi-tasking environment.
- Previous experience working with ticketing systems, preferably Zendesk, and keeping accurate records of technical issues and resolutions.
Technical Skills
- Proficient in managing and troubleshooting M365/O365 applications, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and associated cloud-based services.
- Strong understanding of MacOS, Windows OS, iOS, and Android device management and troubleshooting.
- Experience with VoIP systems (Poly Phones, etc.) and related telecommunication technologies.
- Proficiency in troubleshooting hardware and software for both laptops (Mac and Windows) and mobile devices (iOS and Android).
- Knowledge of security camera systems (Axis Security Cameras) and related configurations.
- Familiarity with faxing solutions (Documo mFax) and Zoom communication platform.
Troubleshooting & Root Cause Analysis
- Strong diagnostic skills for identifying and resolving issues at the system, application, and user levels.
- Ability to perform root cause analysis to prevent recurring issues and recommend long- term solutions.
Customer Service & Communication Skills
- Excellent communication skills to effectively interact with end-users of various technical backgrounds.
- Strong customer service orientation with the ability to handle challenging customer situations in a professional and calm manner.
- Experience in providing training and technical support in an easy-to-understand, user- friendly manner.
At least one of the following technical certifications*:
- Microsoft Certified: Azure Fundamentals or Microsoft Certified: Security, Compliance, and Identity Fundamentals
- CompTIA A+
- CompTIA Network+
- Microsoft Certified: Modern Desktop Administrator Associate
- Certified Information Systems Security Professional (CISSP) - for advanced security knowledge
- ITIL Foundation Certification for service management best practices
- Apple Certified Support Professional (ACSP) - for MacOS support proficiency
- Agreement to recertify within 3 months of start date if certifications have lapsed
Desirable Qualifications:
- Experience with telecommunication systems (VoIP like Poly Phones) and security camera systems (Axis, Eagle Eye).
- Knowledge of managing software as a service such as virtual faxing using Documo mFax, Everbridge, or Zoom/ZoomGov
- Experience working in a hybrid work environment supporting remote and on-site users.
-
Customer Service Certifications:
- HDI Support Center Analyst Certification
- ITIL Foundation for IT service management
- Microsoft Certified: Dynamics 365 Fundamentals (Customer Service)
Clearance Requirement: Ability to obtain and maintain a Public Trust.
The salary range for this position depends upon multiple factors including location, the individual's knowledge, skills, competencies, and experience, and contract-specific budget constraints and organizational requirements.Gunnison Consulting Group's total compensation package also includes bonus and profit-sharing opportunities, depending on company and employee performance. Available employee benefits include:
- 3 weeks of Personal Leave your first year
- 11 paid Holidays each year
- 5 days of Flexible Time Off each year
- 401(k) company match at 50% up to 10% of your salary
- Medical, Dental and Vision Insurance
- Life and Disability Insurance
- Public Transportation Subsidies
- Certifications and Training Allowance - Up to $5,000/year!
Why Join Gunnison?
- Gunnison takes on ambitious projects. We target fun, challenging work that requires creative thinking and innovation.
- Quality is our top priority.
- Gunnison employee benefits meet or exceed what other companies in the Washington, D.C. metropolitan area offer.
- There is a great sense of camaraderie at Gunnison. This is an atmosphere we will maintain as we continue to grow.
- We are growing rapidly and the opportunity for individual professional growth with Gunnison is outstanding.
- We hire for careers at Gunnison, not to fill a position.
Equal Opportunity Employer. Must be eligible for employment in the United States. We are unable to sponsor candidates at this time.
In 1994 Gunnison began serving the greater Washington, D.C. metro area, focused on tackling our customers' most ambitious technology projects. By creating a culture dedicated to enabling our customers and employees to achieve more than they ever thought they could, the company has thrived for over 25 years.
Salary: $65,000 - $71,000/year
Work location: On-site 5 days/week, Washington, DC
The Senior Help Desk Technician provides frontline technical support, assisting customer personnel with hardware, software, and network-related issues. Ensures smooth operation of IT systems and facilitates user training on enterprise tools.
Duties and Responsibilities:
Technical Support & Troubleshooting:
- Provide advanced technical support for end-users, resolving issues related to M365/O365 applications, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and VoIP (Poly Phones).
- Troubleshoot hardware and software issues related to both Mac and Windows laptops, iOS/Android mobile devices, and associated cloud services.
- Conduct root cause analysis to identify, resolve, and prevent recurring technical issues across multiple platforms, including network connectivity, hardware failures, and software compatibility.
Customer Service & User Support:
- Deliver high-quality customer service, ensuring users receive timely, efficient, and professional support.
- Provide clear communication and regular updates to end-users on issue status, working to resolve user problems in a courteous and timely manner.
- Demonstrate empathy and patience, especially in complex or stressful situations.
- Conduct training sessions for users on best practices for using Microsoft Office, SharePoint, Zoom, and mobile device management systems.
System Administration & Maintenance:
- Support and maintain the operation of cloud-based systems like M365/O365 and Azure AD, including account management, permissions, and security configurations.
- Manage mobile device configurations through Intune/Endpoint Manager and ensure compliance with security policies across all devices (Mac, Windows, mobile phones).
- Provide user access management in Azure AD and support collaboration platforms such as SharePoint, ensuring data security and collaboration.
Documentation & Reporting
- Maintain accurate and thorough records of support tickets, troubleshooting steps, resolutions, and service requests in Zendesk.
- Produce documentation and knowledge base articles to assist in future troubleshooting and ensure knowledge continuity.
Security & Compliance
- Support organizational cybersecurity efforts by ensuring devices, applications, and cloud services are compliant with security protocols, industry regulations, and internal policies.
- Provide guidance on security best practices, including password management, multi- factor authentication (MFA), and endpoint protection.
- Minimum of 8 years of experience in a technical support or IT help desk environment with progressive responsibility.
- At least 2 years of experience administering M365/O365, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and software-as-a-service solutions (e.g., Zoom, mFax, Teams, Eagle Eye, Brivo, Everbridge, or other cloud-based services).
- Proven experience supporting a diverse range of devices, including MacOS, Windows, mobile devices (iOS and Android), and cloud-based technologies.
- Solid background in troubleshooting complex IT problems and performing root cause analysis.
- Strong customer service experience with a focus on providing exceptional support in a fast-paced, multi-tasking environment.
- Previous experience working with ticketing systems, preferably Zendesk, and keeping accurate records of technical issues and resolutions.
Technical Skills
- Proficient in managing and troubleshooting M365/O365 applications, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and associated cloud-based services.
- Strong understanding of MacOS, Windows OS, iOS, and Android device management and troubleshooting.
- Experience with VoIP systems (Poly Phones, etc.) and related telecommunication technologies.
- Proficiency in troubleshooting hardware and software for both laptops (Mac and Windows) and mobile devices (iOS and Android).
- Knowledge of security camera systems (Axis Security Cameras) and related configurations.
- Familiarity with faxing solutions (Documo mFax) and Zoom communication platform.
Troubleshooting & Root Cause Analysis
- Strong diagnostic skills for identifying and resolving issues at the system, application, and user levels.
- Ability to perform root cause analysis to prevent recurring issues and recommend long- term solutions.
Customer Service & Communication Skills
- Excellent communication skills to effectively interact with end-users of various technical backgrounds.
- Strong customer service orientation with the ability to handle challenging customer situations in a professional and calm manner.
- Experience in providing training and technical support in an easy-to-understand, user- friendly manner.
At least one of the following technical certifications*:
- Microsoft Certified: Azure Fundamentals or Microsoft Certified: Security, Compliance, and Identity Fundamentals
- CompTIA A+
- CompTIA Network+
- Microsoft Certified: Modern Desktop Administrator Associate
- Certified Information Systems Security Professional (CISSP) - for advanced security knowledge
- ITIL Foundation Certification for service management best practices
- Apple Certified Support Professional (ACSP) - for MacOS support proficiency
- Agreement to recertify within 3 months of start date if certifications have lapsed
Desirable Qualifications:
- Experience with telecommunication systems (VoIP like Poly Phones) and security camera systems (Axis, Eagle Eye).
- Knowledge of managing software as a service such as virtual faxing using Documo mFax, Everbridge, or Zoom/ZoomGov
- Experience working in a hybrid work environment supporting remote and on-site users.
-
Customer Service Certifications:
- HDI Support Center Analyst Certification
- ITIL Foundation for IT service management
- Microsoft Certified: Dynamics 365 Fundamentals (Customer Service)
Clearance Requirement: Ability to obtain and maintain a Public Trust.
The salary range for this position depends upon multiple factors including location, the individual's knowledge, skills, competencies, and experience, and contract-specific budget constraints and organizational requirements.Gunnison Consulting Group's total compensation package also includes bonus and profit-sharing opportunities, depending on company and employee performance. Available employee benefits include:
- 3 weeks of Personal Leave your first year
- 11 paid Holidays each year
- 5 days of Flexible Time Off each year
- 401(k) company match at 50% up to 10% of your salary
- Medical, Dental and Vision Insurance
- Life and Disability Insurance
- Public Transportation Subsidies
- Certifications and Training Allowance - Up to $5,000/year!
Why Join Gunnison?
- Gunnison takes on ambitious projects. We target fun, challenging work that requires creative thinking and innovation.
- Quality is our top priority.
- Gunnison employee benefits meet or exceed what other companies in the Washington, D.C. metropolitan area offer.
- There is a great sense of camaraderie at Gunnison. This is an atmosphere we will maintain as we continue to grow.
- We are growing rapidly and the opportunity for individual professional growth with Gunnison is outstanding.
- We hire for careers at Gunnison, not to fill a position.
Equal Opportunity Employer. Must be eligible for employment in the United States. We are unable to sponsor candidates at this time.
In 1994 Gunnison began serving the greater Washington, D.C. metro area, focused on tackling our customers' most ambitious technology projects. By creating a culture dedicated to enabling our customers and employees to achieve more than they ever thought they could, the company has thrived for over 25 years.
Help Desk Assistant Jobs by Experience Level
See All 471+ Help Desk Assistant Jobs
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Find Help Desk Assistant JobsHelp Desk Assistant Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software12
- Manufacturing3
- Education2
- Consumer Goods2
- Food & Beverage1
What Employers Look For
The qualifications that appear most often in help desk assistant jobs.
- Proficiency with Windows OS and basic hardware troubleshooting
- Experience using a ticketing system such as ServiceNow or Zendesk
- Strong written and verbal communication skills for end-user support
- CompTIA A+ certification or equivalent technical credential
- Ability to reset passwords and manage accounts in Active Directory
- Associate degree or high school diploma with relevant technical coursework
Tips for Your Help Desk Assistant Job Search
Tailor your resume for ATS screening
Many help desk assistant postings are filtered by applicant tracking systems before a human sees them. Mirror the exact language from each job description, including tool names like Active Directory, remote desktop software, and specific ticketing platforms, to make it through automated screening.
List every certification you hold
CompTIA A+, ITIL Foundation, and Microsoft certifications carry real weight on help desk assistant applications. Put them in a dedicated section near the top of your resume so hiring managers spot them immediately, even before reading your work history.
Apply early to roles that fit
Migrate Mate lists help desk assistant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your ticket volume experience
Help desk assistant job descriptions often specify environments by scale, such as a 500-seat organization versus a small business. Applying to roles that match the volume and complexity you've handled gives you a natural advantage when answering situational interview questions.
Prepare for scenario-based interview questions
Interviewers for help desk assistant roles frequently ask you to walk through how you'd handle an unresponsive computer, a locked account, or an angry caller. Practice talking through your diagnostic process step by step, explaining what you check first and why.
Negotiate schedule flexibility, not just pay
Many help desk assistant roles include rotating shifts, on-call coverage, or weekend hours. When you receive an offer, ask directly which shifts are fixed and which are negotiable. Getting clarity before you accept avoids surprises in your first week.
Help Desk Assistant Jobs: Frequently Asked Questions
Which companies are hiring the most help desk assistants?
The companies hiring the most help desk assistants right now include Software Technology, General Dynamics Information Technology, and Courser, with the largest share of openings in Texas, California, and Florida, based on current listings on Migrate Mate as of November 2026. Healthcare systems, managed service providers, and large government contractors tend to post the most consistent volume of help desk assistant roles.
How many help desk assistant jobs are remote?
About 27% of help desk assistant openings are fully remote or hybrid as of November 2026, though fully on-site roles remain common because of hardware support requirements. Sub-areas that skew most remote include software troubleshooting, password resets, and phone or chat-based tier-one support, where physical presence is not required.
How do you become a help desk assistant?
Start by building foundational IT knowledge through a community college program, an online course, or self-study, then earn a recognized certification such as CompTIA A+. Practice troubleshooting real devices and common software problems. Apply to entry-level positions at managed service providers, school districts, or healthcare organizations, which are known for hiring candidates without extensive prior experience.
Can you get a help desk assistant job with no experience?
Yes, many help desk assistant roles are designed as entry points into IT and explicitly welcome candidates without prior professional experience. Hiring managers often prioritize a CompTIA A+ certification, strong communication skills, and a demonstrated ability to stay calm under pressure over years of experience. Volunteering to support tech at a school, nonprofit, or community organization also gives you concrete examples to reference in interviews.
What does the help desk assistant interview process look like?
Most help desk assistant interviews involve an initial phone or video screen with a recruiter, followed by a technical interview where you walk through how you would diagnose and resolve common end-user issues. Some employers add a short practical scenario or ask you to demonstrate familiarity with a ticketing system. The full process typically wraps up within a few weeks from application to offer.
Where can I find and apply to help desk assistant jobs?
You can find and apply to help desk assistant jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits. Applying to multiple postings increases your chances of landing interviews quickly in this high-turnover field.
See All 471+ Help Desk Assistant Jobs
Find roles that match your experience and apply in just a few clicks.
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