Entry Level Help Desk Assistant Jobs
New grad help desk assistant jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship background or hands-on portfolio can carry more weight than a long resume. Most openings are on-site roles across Technology & Software, Manufacturing, and Consumer Goods, with employers like Software Technology, UFP Technologies, and ICL hiring at this level now.
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Showing 5 of 17+ Entry Level Help Desk Assistant jobs
JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.
ESSENTIAL JOB FUNCTIONS:
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Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
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Follow established procedures to resolve common IT support requests.
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Provision and prepare IT equipment for staff.
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Maintain IT records, including asset management.
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Perform standard Active Directory management tasks.
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Assist with the development of and adherence to IT policies and procedures.
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Participate in on-call after-hours rotation schedule.
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Work with users to elicit the objectives behind their request and provide great customer service.
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Maintain a clean and well-organized work environment.
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Stay current with technology trends and continuously develop technical skills.
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Work on tasks and projects as assigned by supervisor.
Experience:
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Provide exceptional customer service.
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Using Microsoft Windows and Office.
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Performing basic hardware and software installation and troubleshooting.
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Collaborating with a team.
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Utilizing strong written and verbal communications.
QUALIFICATIONS
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CompTIA A+, Network + or other technical trade certification.
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Prior technical training, education, or course work.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.
ESSENTIAL JOB FUNCTIONS:
-
Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
-
Follow established procedures to resolve common IT support requests.
-
Provision and prepare IT equipment for staff.
-
Maintain IT records, including asset management.
-
Perform standard Active Directory management tasks.
-
Assist with the development of and adherence to IT policies and procedures.
-
Participate in on-call after-hours rotation schedule.
-
Work with users to elicit the objectives behind their request and provide great customer service.
-
Maintain a clean and well-organized work environment.
-
Stay current with technology trends and continuously develop technical skills.
-
Work on tasks and projects as assigned by supervisor.
Experience:
-
Provide exceptional customer service.
-
Using Microsoft Windows and Office.
-
Performing basic hardware and software installation and troubleshooting.
-
Collaborating with a team.
-
Utilizing strong written and verbal communications.
QUALIFICATIONS
-
CompTIA A+, Network + or other technical trade certification.
-
Prior technical training, education, or course work.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Consumer Goods
- Food & Beverage
- Chemicals & Materials
Entry Level Help Desk Assistant Jobs: Frequently Asked Questions
How do I get an entry level help desk assistant job?
Focus on certifications like CompTIA A+ or Google IT Support Professional, which signal foundational technical knowledge to employers at this level. Highlight any internship work, classroom lab experience, or personal projects where you troubleshot hardware or software issues. Tailoring your resume to show communication skills and patience alongside technical ability gives entry level candidates a real edge, since help desk roles require both.
Which companies hire entry level help desk assistants?
Companies hiring entry level help desk assistants right now include Software Technology, UFP Technologies, and ICL, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes from a wide range of organizations including managed service providers, healthcare systems, government contractors, and large enterprises with dedicated IT support departments.
Are there remote entry level help desk assistant jobs?
Yes, though on-site and hybrid roles still make up the majority at the entry level. About 25% of entry level help desk assistant openings are remote or hybrid as of November 2026, with fully remote positions more common at companies running 24/7 support desks or multi-site IT operations that rely on distributed teams.
Are these new grad help desk assistant jobs?
Yes, these include new grad, recent graduate, and junior help desk assistant roles. A new grad friendly posting typically welcomes candidates with zero to two years of experience and explicitly accepts internships, coursework, or a technical portfolio in place of full-time work history. Look for language like "no experience required," "will train," or "entry level welcome" as reliable signals that a role is open to candidates just starting out.
Which industries hire the most entry level help desk assistants?
Entry Level help desk assistant roles concentrate in Technology & Software, Manufacturing, and Consumer Goods, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive hiring at this level because they maintain large internal user bases, compliance requirements, or customer-facing technology that creates steady demand for frontline IT support staff.