Hotel Operations Manager Jobs in Michigan

Job Overview

We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and ensure exceptional guest experiences. As the driving force behind daily operations, you will oversee all aspects of hotel management, from guest services to staff supervision, revenue optimization, and operational excellence. Your leadership will foster a welcoming environment that promotes teamwork, efficiency, and guest satisfaction. This role offers an exciting opportunity to shape the success of a vibrant hospitality establishment while maintaining high standards of service and operational integrity.

Responsibilities

• Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and outstanding guest service.
• Oversee daily hotel operations, including reservations, check-in/check-out procedures, and guest relations to deliver memorable experiences.
• Manage revenue streams through effective pricing strategies, budgeting, and forecasting to maximize profitability.
• Develop and implement policies that enhance operational efficiency, safety standards, and compliance with hospitality regulations.
• Recruit, train, motivate, and evaluate staff to foster a high-performance team committed to excellence in hospitality management.
• Handle guest inquiries, complaints, and special requests promptly with professionalism and a positive attitude.
• Maintain accurate records of financial transactions, conduct night audits when necessary, and oversee inventory control.
• Ensure adherence to health and safety standards across all hotel areas while promoting a welcoming environment for guests and staff alike.

Qualifications

• Proven experience in hotel management or hospitality leadership roles with supervising responsibilities.
• Strong background in revenue management, budgeting, human resources, and guest services.
• Multilingual or bilingual skills are highly desirable to serve diverse clientele effectively.
• Excellent leadership qualities with the ability to motivate teams and foster a positive work environment.
• Exceptional customer service skills coupled with professional phone etiquette and experience managing multi-line phone systems.
• In-depth knowledge of hotel operations including front desk management, night audit procedures, resort services, and guest relations.
• Familiarity with hospitality software systems and operational tools for efficient management.
• Demonstrated ability to handle complex situations with professionalism while maintaining high standards of hospitality excellence. Join us in creating memorable stays for our guests while leading a passionate team dedicated to delivering top-tier service!

Job Type: Full-time

Pay: $48,000.00 - $55,000.00 per year

Benefits:

• Employee discount
• Paid time off

Experience:

• front desk: 4 years (Required)

Work Location: In person