Mid Level Incident Manager Jobs
Mid level incident manager jobs go to professionals ready to own incident response end to end, coordinate cross-functional teams, and drive post-incident reviews with minimal oversight. About 44% of openings are remote or hybrid, with roles concentrated in Technology & Software, Science & Research, and Retail and employers like Anthropic, Harvey, and Abacus.Ai hiring at this level now.
Find JobsOverview
Showing 5 of 11+ Mid Level Incident Manager jobs
Job Title: Incident Manager III
Location: Philadelphia, PA / Texas, USA
Experience: 3–5 Years
Employment Type: Full-time
Shift: Voice Support
Job Overview
We are seeking an experienced Incident Manager III to lead critical incident response, problem management, and operational reliability initiatives. The ideal candidate will have strong technical expertise in cloud technologies, infrastructure, monitoring tools, and incident management, along with the ability to coordinate cross-functional teams during high-severity production incidents.
Key Responsibilities
Incident Management
- Lead high-severity P0/P1 incidents as the Incident Commander.
- Coordinate cross-functional engineering teams during critical production incidents.
- Drive rapid troubleshooting, impact assessment, and resolution decisions.
- Prepare executive-ready incident summaries and ensure accurate documentation.
- Apply technical understanding of application architecture and service dependencies to accelerate incident mitigation.
Problem Management
- Lead investigations for recurring and major incidents.
- Perform detailed Root Cause Analysis (RCA) with engineering teams.
- Validate corrective actions and monitor long-term remediation plans.
- Present findings, lessons learned, and preventive strategies to leadership.
Change Management
- Review and approve high-risk or complex production changes.
- Participate in Change Advisory Board (CAB) meetings as required.
- Validate rollback strategies and operational readiness.
- Lead change execution for major maintenance activities and reliability events.
Reliability & Operational Excellence
- Drive initiatives to improve MTTA, MTTR, and overall service reliability.
- Mentor junior team members on incident response best practices.
- Partner with SRE and Engineering teams to enhance observability, automation, and resilience.
- Lead maintenance events, disaster recovery exercises, failover testing, and resilience validation.
- Review and improve runbooks, monitoring strategies, and automation workflows.
- Contribute ideas around AI and automation to improve operational efficiency and reduce MTTM/MTTR.
Required Qualifications
- Bachelor's degree in Engineering, Computer Science, or a related technical discipline.
- 3–5 years of experience in Site Reliability Engineering (SRE), Incident Management, Operations, DevOps, or a similar role.
- Strong expertise in monitoring tools, logging platforms, and incident response processes.
- Excellent troubleshooting skills across networking, Linux/Windows servers, cloud infrastructure, and distributed systems.
- Hands-on experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).
- Experience with automation using Python, Go, Bash, or PowerShell.
- Good understanding of microservices, containers, and distributed architectures.
- Excellent communication, leadership, and stakeholder management skills with the ability to perform under pressure.
Preferred Skills
- Experience working in enterprise production support environments.
- Knowledge of ITIL Incident, Problem, and Change Management processes.
- Exposure to observability platforms and automation frameworks.
- Experience supporting large-scale cloud-native applications.
Language Requirement
- English proficiency: B1 level or higher
Work Location
- Philadelphia, Pennsylvania, USA
- Texas, USA
Job Title: Incident Manager III
Location: Philadelphia, PA / Texas, USA
Experience: 3–5 Years
Employment Type: Full-time
Shift: Voice Support
Job Overview
We are seeking an experienced Incident Manager III to lead critical incident response, problem management, and operational reliability initiatives. The ideal candidate will have strong technical expertise in cloud technologies, infrastructure, monitoring tools, and incident management, along with the ability to coordinate cross-functional teams during high-severity production incidents.
Key Responsibilities
Incident Management
- Lead high-severity P0/P1 incidents as the Incident Commander.
- Coordinate cross-functional engineering teams during critical production incidents.
- Drive rapid troubleshooting, impact assessment, and resolution decisions.
- Prepare executive-ready incident summaries and ensure accurate documentation.
- Apply technical understanding of application architecture and service dependencies to accelerate incident mitigation.
Problem Management
- Lead investigations for recurring and major incidents.
- Perform detailed Root Cause Analysis (RCA) with engineering teams.
- Validate corrective actions and monitor long-term remediation plans.
- Present findings, lessons learned, and preventive strategies to leadership.
Change Management
- Review and approve high-risk or complex production changes.
- Participate in Change Advisory Board (CAB) meetings as required.
- Validate rollback strategies and operational readiness.
- Lead change execution for major maintenance activities and reliability events.
Reliability & Operational Excellence
- Drive initiatives to improve MTTA, MTTR, and overall service reliability.
- Mentor junior team members on incident response best practices.
- Partner with SRE and Engineering teams to enhance observability, automation, and resilience.
- Lead maintenance events, disaster recovery exercises, failover testing, and resilience validation.
- Review and improve runbooks, monitoring strategies, and automation workflows.
- Contribute ideas around AI and automation to improve operational efficiency and reduce MTTM/MTTR.
Required Qualifications
- Bachelor's degree in Engineering, Computer Science, or a related technical discipline.
- 3–5 years of experience in Site Reliability Engineering (SRE), Incident Management, Operations, DevOps, or a similar role.
- Strong expertise in monitoring tools, logging platforms, and incident response processes.
- Excellent troubleshooting skills across networking, Linux/Windows servers, cloud infrastructure, and distributed systems.
- Hands-on experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).
- Experience with automation using Python, Go, Bash, or PowerShell.
- Good understanding of microservices, containers, and distributed architectures.
- Excellent communication, leadership, and stakeholder management skills with the ability to perform under pressure.
Preferred Skills
- Experience working in enterprise production support environments.
- Knowledge of ITIL Incident, Problem, and Change Management processes.
- Exposure to observability platforms and automation frameworks.
- Experience supporting large-scale cloud-native applications.
Language Requirement
- English proficiency: B1 level or higher
Work Location
- Philadelphia, Pennsylvania, USA
- Texas, USA
See All 11 Mid Level Incident Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsMid Level Incident Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Science & Research
- Retail
- Distribution & Wholesale
- E-Commerce & Online Marketplaces
Mid Level Incident Manager Jobs: Frequently Asked Questions
How do I get a mid level incident manager job?
Position your experience around ownership, not just participation. Highlight incidents you led from detection through resolution, not just ones you contributed to. Emphasize your familiarity with incident command frameworks, on-call rotations, and post-mortem facilitation. Tailor your resume to show measurable outcomes, such as reduced mean time to resolution or improved escalation processes, and demonstrate comfort coordinating across engineering, ops, and business stakeholders.
Which companies hire mid level incident managers?
Companies hiring mid level incident managers right now include Anthropic, Harvey, and Abacus.Ai, based on current listings on Migrate Mate as of August 2026. Hiring at this level tends to come from organizations with established SRE or operations teams that need experienced responders who can work independently and mentor junior staff.
Are there remote mid level incident manager jobs?
Yes, remote work is widely available at this level. About 44% of mid level incident manager openings are remote or hybrid as of August 2026, reflecting how incident response work adapted to distributed teams. Many employers prefer candidates who can coordinate across time zones and have experience running remote war rooms or virtual bridge calls during major incidents.
How do I move up to a mid level incident manager role?
Growing from entry level into a mid level incident manager role means accumulating hands-on experience across a range of incident types, then taking on increasing ownership. Early on, focus on mastering your tooling, learning escalation paths, and contributing to post-mortems. Over time, volunteer to lead smaller incidents, document runbooks, and demonstrate that you can coordinate a response without being directed at every step. Consistent delivery and measurable process improvements signal readiness for mid level.
Which industries hire the most mid level incident managers?
Mid Level incident manager roles concentrate in Technology & Software, Science & Research, and Retail, based on current listings on Migrate Mate as of August 2026. These sectors typically operate complex, high-availability systems where experienced incident managers who can independently own response processes and reduce business impact are in consistent demand.