Incident Manager Jobs in Virginia
Incident Manager jobs in Virginia are in strong demand, concentrated in federal IT services, cybersecurity, defense contracting, and cloud infrastructure, with openings at every level from entry-level service desk coordinators to senior enterprise incident leads. The most active hiring markets are Northern Virginia, Richmond, and the Hampton Roads area, where large employers including Leidos, Booz Allen Hamilton, and General Dynamics Information Technology consistently recruit incident managers. Cloud operations, cybersecurity incident response, and IT service management are the most sought-after specialties across Virginia's contractor-heavy market. Find a role that fits below and apply directly.
Find Incident Manager JobsOverview
Showing 5 of 8+ Incident Manager jobs
Incident Manager
The Role
UST is searching for an Incident Manager who will work handling escalated/grievance items received directly from members/Business concierge by coordinating with downstream teams (Application, API, EDP, L2/L3).
What You’ll Do
- End-to-end incident and issue analysis for the Portals
- MTM JIRA requests raised by Anthem audit teams
- Splunk and Datadog log analysis to identify member-level incident trends
- Incident trend analysis and weekly aged incident reporting
- Bridging gaps between members and development teams through ad-hoc requests
- Ad-hoc bulk upload of channel availability in MongoDB in collaboration with Product teams
- Identifying and implementing automation opportunities using in-house team expertise
- Awareness of GBD, Privacy and compliance issues, addressing in priority
- Involvement in critical production issue troubleshooting and responsible for triaging and engaging other technical teams in recovering the application to steady state within SLA
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What You Need
- Splunk
- Java API analysis
- Apigee
- Microservices
- HTTP
- OAuth
- SSL
- Java
- SNOW (ServiceNow)
- Datadog
- AWS
- Incident Analysis and management experience
- Web services monitoring
- API monitoring
- Excellent oral and written communication skills
- Ability to clearly articulate thoughts and ideas both verbally and in written form
- Ability to communicate with various levels of leadership regarding technical strategy, direction, risks and issues
- Demonstrated ability to effectively triage and diagnose performance issues in a production or test system across various technology stacks/platforms
Location & Compensation
Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.
Role Location: Hybrid – Richmond, Virginia
Compensation Range: $83,000-$125,000
Who We Are
Since 1999, UST has worked side by side with the world’s best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients’ organizations—delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .
Benefits
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
#UST
#CB
Skills
Production Support, Issue Analysis, Microservices, Incident Management
Benefits
Compensation range: $83,000.00 to $125,000.00 per year
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
Incident Manager
The Role
UST is searching for an Incident Manager who will work handling escalated/grievance items received directly from members/Business concierge by coordinating with downstream teams (Application, API, EDP, L2/L3).
What You’ll Do
- End-to-end incident and issue analysis for the Portals
- MTM JIRA requests raised by Anthem audit teams
- Splunk and Datadog log analysis to identify member-level incident trends
- Incident trend analysis and weekly aged incident reporting
- Bridging gaps between members and development teams through ad-hoc requests
- Ad-hoc bulk upload of channel availability in MongoDB in collaboration with Product teams
- Identifying and implementing automation opportunities using in-house team expertise
- Awareness of GBD, Privacy and compliance issues, addressing in priority
- Involvement in critical production issue troubleshooting and responsible for triaging and engaging other technical teams in recovering the application to steady state within SLA
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What You Need
- Splunk
- Java API analysis
- Apigee
- Microservices
- HTTP
- OAuth
- SSL
- Java
- SNOW (ServiceNow)
- Datadog
- AWS
- Incident Analysis and management experience
- Web services monitoring
- API monitoring
- Excellent oral and written communication skills
- Ability to clearly articulate thoughts and ideas both verbally and in written form
- Ability to communicate with various levels of leadership regarding technical strategy, direction, risks and issues
- Demonstrated ability to effectively triage and diagnose performance issues in a production or test system across various technology stacks/platforms
Location & Compensation
Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.
Role Location: Hybrid – Richmond, Virginia
Compensation Range: $83,000-$125,000
Who We Are
Since 1999, UST has worked side by side with the world’s best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients’ organizations—delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .
Benefits
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
#UST
#CB
Skills
Production Support, Issue Analysis, Microservices, Incident Management
Benefits
Compensation range: $83,000.00 to $125,000.00 per year
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
See All 8 Incident Manager Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Incident Manager JobsIncident Manager Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Incident Manager Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
What Virginia Employers Look For
The qualifications that appear most often in incident manager jobs across Virginia.
- ITIL Foundation certification or higher required by most Virginia incident manager postings
- Three or more years of IT incident or service management experience in a production environment
- Experience with ITSM platforms such as ServiceNow, Remedy, or Jira Service Management
- Ability to obtain a security clearance, often required by Virginia federal contractors
- Strong knowledge of incident lifecycle management, escalation procedures, and root cause analysis
- Bachelor's degree in information technology, computer science, or a related technical field
Incident Manager Jobs in Virginia: Frequently Asked Questions
How do you become an incident manager in Virginia?
Most incident manager roles in Virginia require an ITIL Foundation certification as a baseline, with ITIL 4 Managing Professional or higher preferred for senior positions. Employers in Virginia's federal contracting sector also look for CompTIA certifications or a clearance eligibility. A bachelor's degree in IT, computer science, or systems engineering is the standard educational requirement, though candidates who combine an associate degree with strong ITIL credentials and hands-on NOC or service desk experience are routinely considered.
Which companies hire incident managers in Virginia?
Employers hiring incident managers in Virginia right now include Farfield Systems, UST, and BCMC, based on current listings on Migrate Mate as of October 2026. Virginia's dense federal contracting ecosystem means many of these openings support government agency operations and require at least the ability to obtain a public trust or security clearance.
Which Virginia cities have the most incident manager jobs?
Arlington, Ashburn, and Richmond have the most incident manager openings in Virginia. Northern Virginia dominates because of the concentration of federal agencies and defense contractors along the I-495 corridor, while Richmond draws demand from state government IT and financial services firms, and Hampton Roads openings are largely tied to Navy and defense operations support.
Are there remote incident manager jobs in Virginia?
Yes, and more than most technical roles, because incident management is primarily coordination, communication, and tooling work that travels well to remote environments. About 67% of incident manager openings tied to Virginia are remote or hybrid as of October 2026, though roles tied to classified government programs typically require on-site presence. Monitoring, on-call response, and change management coordination are the functions most often performed fully remote.
How can I get hired as an incident manager in Virginia with little or no experience?
The most realistic entry path is through a service desk analyst or NOC technician role at one of Virginia's large federal contractors or managed service providers, where structured escalation exposure builds the skills employers look for in junior incident coordinators. Firms like Leidos, SAIC, and Perspecta regularly hire entry-level IT operations staff into programs that rotate through incident and change management functions. Earning an ITIL Foundation certification before applying, even without hands-on incident manager experience, consistently improves callback rates from Virginia hiring teams.
Where can I find and apply to incident manager jobs in Virginia?
You can find and apply to incident manager jobs in Virginia on Migrate Mate, which lists current Virginia openings across Northern Virginia, Richmond, Hampton Roads, and the rest of the state. Search the listings for roles that match your experience level and specialty area, then apply directly to the ones that fit.
See All 8 Incident Manager Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Incident Manager Jobs