Incident Manager Jobs in Virginia
Incident Manager jobs in Virginia are in strong demand, concentrated in federal IT services, cybersecurity, defense contracting, and cloud infrastructure, with openings at every level from entry-level service desk coordinators to senior enterprise incident leads. The most active hiring markets are Northern Virginia, Richmond, and the Hampton Roads area, where large employers including Leidos, Booz Allen Hamilton, and General Dynamics Information Technology consistently recruit incident managers. Cloud operations, cybersecurity incident response, and IT service management are the most sought-after specialties across Virginia's contractor-heavy market. Find a role that fits below and apply directly.
Find Incident Manager JobsOverview
Showing 5 of 7+ Incident Manager jobs
About us:
In 2016, the Commonwealth of Virginia selected a Cintra-led consortium to finance, design, build, operate and maintain the express lanes on Interstate 66 Outside the Beltway. The project will transform this critical Northern Virginia artery to relieve congestion, improve safety and provide more predictable travel times. The project corridor extends approximately 22 miles along Interstate 66 from the Capital Beltway (I-495) to Gainesville (US Route 29). Once completed, the project will include three toll-free general-purpose lanes in each direction and two express lanes in each direction with a state-of-the-art open-road electronic toll collection system. Expanded transit service, park-and-ride lots and interchange enhancements will further improve travel along I-66. The project will also connect several shared use paths to create more multimodal options. As an innovative and efficient public-private partnership, this project will be completed at a $2.5 billion net savings for the Commonwealth of Virginia. What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.Job Description:
About the Role:
The Maintenance Manager provides operational leadership for I-66 EMP’s roadway maintenance, incident response, fleet and equipment maintenance, training, contractor coordination, asset preservation, winter operations, safety compliance, budgeting, and reporting activities. This position ensures personnel, equipment, schedules, and response activities are aligned to support safe, reliable, and well-coordinated roadway operations.
Key Responsibilities:
Roadway Maintenance & Asset Management: Manage daily roadway maintenance activities to meet quality requirements, preserve project assets, and support safe, reliable operations.
Develop, implement, and monitor annual, mid-term, and long-term maintenance plans for roadway assets, structures, drainage, pavement, roadside elements, traffic control devices, and related infrastructure.
Monitor inspection results, work order trends, maintenance needs, and asset condition data; adjust priorities, processes, and plans as needed.
Manage maintenance activity, project assets, and inventory tracking through applicable maintenance management systems and software.
Oversee roadway supervisors, maintenance supervisors, maintenance technicians, equipment resources, work assignments, schedules, work orders, and field maintenance activities.
Incident Response & Traffic Operations: Coordinate roadway operations and incident response activities to ensure timely response, worker safety, motorist safety, and effective communication.
Support efficient communication, deployment, and response procedures during roadway operations, incidents, and emergency response activities.
Maintain effective working relationships with outside emergency response agencies and recommend improvements to emergency response processes when needed.
Oversee incident response operations, emergency response technicians, lead incident response personnel, roadside assistance, traffic control support, debris removal, incident documentation, and on-call response readiness.
Leadership & Staff Development: Supervise four direct reports and provide department-level leadership for roadway maintenance, incident response, fleet and equipment maintenance, training, and seasonal snow operations, including supervisors, leads, technicians, the Roadway Trainer, the Fleet Mechanic, and part-time Snow Plow Operators.
Ensure all assigned functions and personnel are properly staffed, scheduled, trained, equipped, and coordinated to support daily operations, emergency response, maintenance performance, winter operations, and contract compliance.
Develop staff, monitor work quality, encourage innovation and efficiency improvements, and ensure personnel have the training, qualifications, and tools needed to perform their duties safely and effectively.
Make recommendations to the Director of Roadway & Field Systems Maintenance regarding staffing levels, training needs, equipment investments, disciplinary actions, and other personnel matters.
Fleet & Equipment Maintenance Oversight: Supervise fleet and equipment maintenance activities, including preventive maintenance, repair coordination, inspection readiness, equipment availability, repair documentation, and support for snow, roadway maintenance, and incident response operations.
Training Program Oversight: Provide direct supervision and guidance to the Roadway Trainer and ensure the roadway training program supports technician development, operational readiness, safe work practices, standardized procedures, and compliance with applicable VDOT, OSHA, and company requirements.
Oversee the development, delivery, documentation, and evaluation of roadway maintenance, incident response, equipment operation, work zone safety, seasonal preparedness, and field-based training activities.
Budget, Procurement & Contractor Management: Develop, manage, and submit the annual Roadway Maintenance Department budget for approval and monitor expenditures within approved limits.
Manage outsourced O&M contractors, coordinate contractor work, monitor performance, and support compliance with company requirements, contract requirements, and applicable standards.
Prepare equipment specifications and initiate equipment purchases in accordance with company procurement policies.
Safety, Environmental & Quality Compliance: Develop, maintain, and update O&M safety plans, emergency procedures, departmental policies, and standard operating procedures in coordination with the appropriate company leaders.
Implement and track compliance with policies and standards developed by the Director of Roadway & Field Systems Maintenance, COO, Operations Manager, Quality Manager, Safety Manager, and applicable local, state, and federal entities.
Conduct or support audits, inspections, safety reviews, and training verification to promote compliance with company policies, OSHA standards, environmental requirements, and quality assurance expectations.
Coordinate third-party accident claim documentation to support timely recovery of damaged assets.
Reporting & Planning: Prepare accurate, relevant, and timely monthly, quarterly, annual, and O&M-related reports in accordance with company procedures.
Coordinate the collection and submittal of roadway maintenance data to track expenses, work performed, asset condition, and opportunities for improvement.
Winter Operations: Prepare, implement, supervise, and manage the Winter Maintenance Plan and related snow and ice response operations.
Perform other job-related duties and responsibilities as necessary.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
High school diploma or equivalent required; some college coursework, an associate’s degree, or related technical training is preferred.
7–10+ years of experience in highway operations and maintenance, including major maintenance, routine maintenance, planning, winter maintenance, incident response coordination, and organizational leadership.
Experience in heavy civil construction, roadway infrastructure, transportation maintenance, or similar field operations strongly preferred.
Knowledge of heavy civil work activities such as pavement repair or resurfacing, drainage, structures, guardrail and barrier systems, earthwork, maintenance of traffic, utility coordination, construction staging, and contractor oversight preferred.
Specific knowledge of best practices, methods, materials, and equipment used in roadway maintenance, including experience preparing equipment specifications or supporting equipment procurement.
Familiarity with traffic control requirements set forth in the Virginia Work Area Protection Manual and the Manual on Uniform Traffic Control Devices.
Must possess a Class “B” Commercial Driver’s License (CDL) with air brake endorsement or have the ability to obtain it within a timeframe established by the company. Class “A” CDL with air brake endorsement preferred.
First Aid and CPR training, or the ability to obtain such training within 30 days of employment. Training provided by I-66 EMP.
OSHA 10-Hour Construction Outreach training with emphasis on Hazard Communication, or the ability to obtain such training within 30 days of employment. Training provided by I-66 EMP.
Effectively manage tasks, team members, resources, and strict deadlines with independence and sound judgment.
Interact with external parties, executives, agencies, contractors, emergency responders, and stakeholders with confidence and clarity as a representative of the organization.
Work collaboratively across departments and maintain productive relationships with colleagues in a team environment.
Demonstrate strong written and verbal communication skills, including the ability to prepare clear reports, procedures, and operational updates.
Multitask, solve problems, make practical decisions, and implement process improvements in a fast-paced roadway operations environment.
Ability to oversee training programs, support employee development, review training documentation, and ensure training priorities align with operational and safety needs.
Computer proficiency in Microsoft Office (Microsoft Excel, Outlook, Word, and PowerPoint) and other PC-based software.
Work Environment & Physical Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment may be moderate to high at times due to roadway operations, traffic conditions, and work around heavy machinery.
Roadway travel and field visits are required.
The employee must occasionally lift and/or move up to 50 pounds.
While performing the duties of this job, the employee is regularly required to talk, hear, communicate, and observe roadway and field conditions.
The employee is frequently required to stand, walk, drive, and sit for extended periods of time.
Compensation: $94,000 – $120,000 per year
The salary range above represents the full pay band for this position. Actual compensation offered will be determined based on a candidate's relevant experience, skills, certifications, and qualifications at the time of hire, and may fall at any point within this range. In limited circumstances, compensation above the posted range may be considered for an exceptionally qualified candidate.
I-66 Express Mobility Partners is committed to fair and equitable compensation practices. This role is eligible for a comprehensive benefits package, including health insurance, dental insurance, vision insurance, 401(k), paid time off, and supplemental benefits as outlined in the Company’s program. This position may also be eligible for an annual bonus, subject to company policy and plan requirements.
About us:
In 2016, the Commonwealth of Virginia selected a Cintra-led consortium to finance, design, build, operate and maintain the express lanes on Interstate 66 Outside the Beltway. The project will transform this critical Northern Virginia artery to relieve congestion, improve safety and provide more predictable travel times. The project corridor extends approximately 22 miles along Interstate 66 from the Capital Beltway (I-495) to Gainesville (US Route 29). Once completed, the project will include three toll-free general-purpose lanes in each direction and two express lanes in each direction with a state-of-the-art open-road electronic toll collection system. Expanded transit service, park-and-ride lots and interchange enhancements will further improve travel along I-66. The project will also connect several shared use paths to create more multimodal options. As an innovative and efficient public-private partnership, this project will be completed at a $2.5 billion net savings for the Commonwealth of Virginia. What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.Job Description:
About the Role:
The Maintenance Manager provides operational leadership for I-66 EMP’s roadway maintenance, incident response, fleet and equipment maintenance, training, contractor coordination, asset preservation, winter operations, safety compliance, budgeting, and reporting activities. This position ensures personnel, equipment, schedules, and response activities are aligned to support safe, reliable, and well-coordinated roadway operations.
Key Responsibilities:
Roadway Maintenance & Asset Management: Manage daily roadway maintenance activities to meet quality requirements, preserve project assets, and support safe, reliable operations.
Develop, implement, and monitor annual, mid-term, and long-term maintenance plans for roadway assets, structures, drainage, pavement, roadside elements, traffic control devices, and related infrastructure.
Monitor inspection results, work order trends, maintenance needs, and asset condition data; adjust priorities, processes, and plans as needed.
Manage maintenance activity, project assets, and inventory tracking through applicable maintenance management systems and software.
Oversee roadway supervisors, maintenance supervisors, maintenance technicians, equipment resources, work assignments, schedules, work orders, and field maintenance activities.
Incident Response & Traffic Operations: Coordinate roadway operations and incident response activities to ensure timely response, worker safety, motorist safety, and effective communication.
Support efficient communication, deployment, and response procedures during roadway operations, incidents, and emergency response activities.
Maintain effective working relationships with outside emergency response agencies and recommend improvements to emergency response processes when needed.
Oversee incident response operations, emergency response technicians, lead incident response personnel, roadside assistance, traffic control support, debris removal, incident documentation, and on-call response readiness.
Leadership & Staff Development: Supervise four direct reports and provide department-level leadership for roadway maintenance, incident response, fleet and equipment maintenance, training, and seasonal snow operations, including supervisors, leads, technicians, the Roadway Trainer, the Fleet Mechanic, and part-time Snow Plow Operators.
Ensure all assigned functions and personnel are properly staffed, scheduled, trained, equipped, and coordinated to support daily operations, emergency response, maintenance performance, winter operations, and contract compliance.
Develop staff, monitor work quality, encourage innovation and efficiency improvements, and ensure personnel have the training, qualifications, and tools needed to perform their duties safely and effectively.
Make recommendations to the Director of Roadway & Field Systems Maintenance regarding staffing levels, training needs, equipment investments, disciplinary actions, and other personnel matters.
Fleet & Equipment Maintenance Oversight: Supervise fleet and equipment maintenance activities, including preventive maintenance, repair coordination, inspection readiness, equipment availability, repair documentation, and support for snow, roadway maintenance, and incident response operations.
Training Program Oversight: Provide direct supervision and guidance to the Roadway Trainer and ensure the roadway training program supports technician development, operational readiness, safe work practices, standardized procedures, and compliance with applicable VDOT, OSHA, and company requirements.
Oversee the development, delivery, documentation, and evaluation of roadway maintenance, incident response, equipment operation, work zone safety, seasonal preparedness, and field-based training activities.
Budget, Procurement & Contractor Management: Develop, manage, and submit the annual Roadway Maintenance Department budget for approval and monitor expenditures within approved limits.
Manage outsourced O&M contractors, coordinate contractor work, monitor performance, and support compliance with company requirements, contract requirements, and applicable standards.
Prepare equipment specifications and initiate equipment purchases in accordance with company procurement policies.
Safety, Environmental & Quality Compliance: Develop, maintain, and update O&M safety plans, emergency procedures, departmental policies, and standard operating procedures in coordination with the appropriate company leaders.
Implement and track compliance with policies and standards developed by the Director of Roadway & Field Systems Maintenance, COO, Operations Manager, Quality Manager, Safety Manager, and applicable local, state, and federal entities.
Conduct or support audits, inspections, safety reviews, and training verification to promote compliance with company policies, OSHA standards, environmental requirements, and quality assurance expectations.
Coordinate third-party accident claim documentation to support timely recovery of damaged assets.
Reporting & Planning: Prepare accurate, relevant, and timely monthly, quarterly, annual, and O&M-related reports in accordance with company procedures.
Coordinate the collection and submittal of roadway maintenance data to track expenses, work performed, asset condition, and opportunities for improvement.
Winter Operations: Prepare, implement, supervise, and manage the Winter Maintenance Plan and related snow and ice response operations.
Perform other job-related duties and responsibilities as necessary.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
High school diploma or equivalent required; some college coursework, an associate’s degree, or related technical training is preferred.
7–10+ years of experience in highway operations and maintenance, including major maintenance, routine maintenance, planning, winter maintenance, incident response coordination, and organizational leadership.
Experience in heavy civil construction, roadway infrastructure, transportation maintenance, or similar field operations strongly preferred.
Knowledge of heavy civil work activities such as pavement repair or resurfacing, drainage, structures, guardrail and barrier systems, earthwork, maintenance of traffic, utility coordination, construction staging, and contractor oversight preferred.
Specific knowledge of best practices, methods, materials, and equipment used in roadway maintenance, including experience preparing equipment specifications or supporting equipment procurement.
Familiarity with traffic control requirements set forth in the Virginia Work Area Protection Manual and the Manual on Uniform Traffic Control Devices.
Must possess a Class “B” Commercial Driver’s License (CDL) with air brake endorsement or have the ability to obtain it within a timeframe established by the company. Class “A” CDL with air brake endorsement preferred.
First Aid and CPR training, or the ability to obtain such training within 30 days of employment. Training provided by I-66 EMP.
OSHA 10-Hour Construction Outreach training with emphasis on Hazard Communication, or the ability to obtain such training within 30 days of employment. Training provided by I-66 EMP.
Effectively manage tasks, team members, resources, and strict deadlines with independence and sound judgment.
Interact with external parties, executives, agencies, contractors, emergency responders, and stakeholders with confidence and clarity as a representative of the organization.
Work collaboratively across departments and maintain productive relationships with colleagues in a team environment.
Demonstrate strong written and verbal communication skills, including the ability to prepare clear reports, procedures, and operational updates.
Multitask, solve problems, make practical decisions, and implement process improvements in a fast-paced roadway operations environment.
Ability to oversee training programs, support employee development, review training documentation, and ensure training priorities align with operational and safety needs.
Computer proficiency in Microsoft Office (Microsoft Excel, Outlook, Word, and PowerPoint) and other PC-based software.
Work Environment & Physical Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment may be moderate to high at times due to roadway operations, traffic conditions, and work around heavy machinery.
Roadway travel and field visits are required.
The employee must occasionally lift and/or move up to 50 pounds.
While performing the duties of this job, the employee is regularly required to talk, hear, communicate, and observe roadway and field conditions.
The employee is frequently required to stand, walk, drive, and sit for extended periods of time.
Compensation: $94,000 – $120,000 per year
The salary range above represents the full pay band for this position. Actual compensation offered will be determined based on a candidate's relevant experience, skills, certifications, and qualifications at the time of hire, and may fall at any point within this range. In limited circumstances, compensation above the posted range may be considered for an exceptionally qualified candidate.
I-66 Express Mobility Partners is committed to fair and equitable compensation practices. This role is eligible for a comprehensive benefits package, including health insurance, dental insurance, vision insurance, 401(k), paid time off, and supplemental benefits as outlined in the Company’s program. This position may also be eligible for an annual bonus, subject to company policy and plan requirements.
See All 7 Incident Manager Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Incident Manager JobsIncident Manager Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Incident Manager Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
What Virginia Employers Look For
The qualifications that appear most often in incident manager jobs across Virginia.
- ITIL Foundation certification or higher required by most Virginia incident manager postings
- Three or more years of IT incident or service management experience in a production environment
- Experience with ITSM platforms such as ServiceNow, Remedy, or Jira Service Management
- Ability to obtain a security clearance, often required by Virginia federal contractors
- Strong knowledge of incident lifecycle management, escalation procedures, and root cause analysis
- Bachelor's degree in information technology, computer science, or a related technical field
Incident Manager Jobs in Virginia: Frequently Asked Questions
How do you become an incident manager in Virginia?
Most incident manager roles in Virginia require an ITIL Foundation certification as a baseline, with ITIL 4 Managing Professional or higher preferred for senior positions. Employers in Virginia's federal contracting sector also look for CompTIA certifications or a clearance eligibility. A bachelor's degree in IT, computer science, or systems engineering is the standard educational requirement, though candidates who combine an associate degree with strong ITIL credentials and hands-on NOC or service desk experience are routinely considered.
Which companies hire incident managers in Virginia?
Employers hiring incident managers in Virginia right now include Farfield Systems, Akima, and Cintra, based on current listings on Migrate Mate as of August 2026. Virginia's dense federal contracting ecosystem means many of these openings support government agency operations and require at least the ability to obtain a public trust or security clearance.
Which Virginia cities have the most incident manager jobs?
Arlington, McLean, and Ashburn have the most incident manager openings in Virginia. Northern Virginia dominates because of the concentration of federal agencies and defense contractors along the I-495 corridor, while Richmond draws demand from state government IT and financial services firms, and Hampton Roads openings are largely tied to Navy and defense operations support.
Are there remote incident manager jobs in Virginia?
Yes, and more than most technical roles, because incident management is primarily coordination, communication, and tooling work that travels well to remote environments. About 33% of incident manager openings tied to Virginia are remote or hybrid as of August 2026, though roles tied to classified government programs typically require on-site presence. Monitoring, on-call response, and change management coordination are the functions most often performed fully remote.
How can I get hired as an incident manager in Virginia with little or no experience?
The most realistic entry path is through a service desk analyst or NOC technician role at one of Virginia's large federal contractors or managed service providers, where structured escalation exposure builds the skills employers look for in junior incident coordinators. Firms like Leidos, SAIC, and Perspecta regularly hire entry-level IT operations staff into programs that rotate through incident and change management functions. Earning an ITIL Foundation certification before applying, even without hands-on incident manager experience, consistently improves callback rates from Virginia hiring teams.
Where can I find and apply to incident manager jobs in Virginia?
You can find and apply to incident manager jobs in Virginia on Migrate Mate, which lists current Virginia openings across Northern Virginia, Richmond, Hampton Roads, and the rest of the state. Search the listings for roles that match your experience level and specialty area, then apply directly to the ones that fit.
See All 7 Incident Manager Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Incident Manager Jobs