Incident Manager Jobs
Incident Manager jobs are open across technology, financial services, healthcare, and government, from entry-level coordinators to senior and principal levels, with specializations in IT service management, cybersecurity incident response, and major incident coordination. Find a role that fits from the openings below and apply directly.
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Communication
Incident Management
Major Incident Management
ServiceNow Platform
REQ#: RQ231211
Public Trust: SSBI (T5)
Requisition Type: Regular
Your Impact
Own your opportunity to be on the frontlines of health innovation. Deliver for America’s health agency missions and enhance lives for hundreds of millions every day.
Job Description
GDIT has been supporting the Indian Health Service (IHS) mission for 20+ years; working with the agency to provide integral services to raise health access and availability to 2.6 million American Indians and Alaska Natives.
You'll be part of modernizing the EHR platform to enable better data access, patient experience, and quality of care for 567 tribes, 37 states and over 600 medical facilities.
As a Major Incident Manager supporting the IHS Electronic Health Records Modernization (EHRM) program, you will be responsible for leading Major Issue Management and supporting triage, incident, problem, and change management activities within the Sustainment Operations Incident and Delivery pillar.
***The shift hours for this role are 7:00PM-7:00AM with:
5 days off, 5 days working, or:
4 days off, 5 days working, or:
5 days off, 4 days working.
HOW A MAJOR INCIDENT MANAGER WILL MAKE AN IMPACT:
- Play a critical role in maintaining the stability, availability, and usability of the PATH (Oracle Cerner Millennium) environment by leading the response to high-severity incidents and coordinating major issue resolution.
- Ensuring timely, well-coordinated incident management, reduce downtime, protect data integrity, and help clinicians and staff focus on delivering safe, high-quality patient care.
- May be required to work non-standard hours, including evenings, weekends, and holidays, as directed by management and based on client needs and incident response requirements.
- Provide 24/7 coordination for major incidents (SEV1–SEV3) affecting critical systems such as EMR, clinical workflows, financial systems, and imaging platforms.
- Assess incident criticality at engagement and throughout the lifecycle; oversee monitoring, prioritization, escalation, and resolution against defined SLAs.
- Engage and coordinate cross-functional technical resources as necessary, ensuring all steps and activities required for escalation are executed efficiently.
- Serve as the primary point of contact for major incidents, providing timely, professional communication to clients, internal stakeholders, and executive leadership.
- Ensure accurate, comprehensive documentation in ServiceNow, including Service Requests, Incident Reports, and associated Change Requests, capturing timelines, actions, and outcomes.
- Lead root cause analysis efforts, document findings and corrective actions across vendors, and deliver clear summaries to leadership.
- Analyze incident data to identify trends and contribute to process improvement, problem management, and preventive strategies.
- Support triage, incident management, problem management, and change management when not directly engaged in a major incident, helping to strengthen reliability and resiliency.
- Mentor team members, support incident response drills, and maintain operational readiness for potential outage.
- Help strengthen customer trust, support contract performance, and enable mission success across the healthcare environment.
REQUIRED QUALIFICATIONS AND EXPERIENCE:
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent combination of education and experience.
- Minimum 5 years of experience in incident management, preferably in healthcare IT or large, complex IT environments.
- Strong knowledge of ITIL practices (incident and problem management) and IT troubleshooting in mission-critical systems.
- Experience with PATH (Oracle Cerner Millennium) or similar EHR platforms and enterprise incident management tools (ServiceNow; xMatters preferred).
- Demonstrated ability to lead cross-team incident response and make effective decisions under high pressure.
- Training/education/experience in task coordination and functional knowledge of IT project management concepts and tools.
- Ability to participate in an on-call rotation and work irregular hours to support 24/7 operations.
- Ability to travel up to 25% of the year, if needed.
DESIRED QUALIFICATIONS AND EXPERIENCE:
- 5+ years of relevant incident management or operations leadership experience.
- Experience supporting federal contract programs and working with government stakeholders.
- Experience with healthcare systems and standards such as HL7, PACS, and EMR platforms.
- Strong task and incident management skills, with excellent organizational and time management capabilities.
- Ability to manage frequently changing priorities of competing importance in a fast-paced environment.
- Ability to communicate and interact effectively with internal/external teams, including key stakeholders and customers.
- Ability to work independently with minimal supervision and within tight deadlines, following detailed written policies, processes, procedures, and work instructions.
- Ability to produce high-quality documentation (incident reports, root cause analyses, playbooks, and process documents) that contributes to the overall success of our program.
SECURITY CLEARANCE LEVEL:
- This role requires you to obtain and maintain an in-depth Public Trust Level 5. This investigation will review personal and criminal behavior, financial conduct, foreign influence, as well as other adjudications.
GDIT IS YOUR PLACE:
- Full-flex work week to own your priorities at work and at home.
- 401K with company match.
- Comprehensive health and wellness packages.
- Internal mobility team dedicated to helping you own your career.
- Professional growth opportunities including paid education and certifications.
- Cutting-edge technology you can learn from.
- Rest and recharge with paid vacation and holidays.
#IHSJobs
#GDITFedHealthJobs
Work Requirements
5 + years of related experience
- may vary based on technical training, certification(s), or degree
10-25%
Salary and Benefit Information
The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our Identity Verification Process
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Communication
Incident Management
Major Incident Management
ServiceNow Platform
REQ#: RQ231211
Public Trust: SSBI (T5)
Requisition Type: Regular
Your Impact
Own your opportunity to be on the frontlines of health innovation. Deliver for America’s health agency missions and enhance lives for hundreds of millions every day.
Job Description
GDIT has been supporting the Indian Health Service (IHS) mission for 20+ years; working with the agency to provide integral services to raise health access and availability to 2.6 million American Indians and Alaska Natives.
You'll be part of modernizing the EHR platform to enable better data access, patient experience, and quality of care for 567 tribes, 37 states and over 600 medical facilities.
As a Major Incident Manager supporting the IHS Electronic Health Records Modernization (EHRM) program, you will be responsible for leading Major Issue Management and supporting triage, incident, problem, and change management activities within the Sustainment Operations Incident and Delivery pillar.
***The shift hours for this role are 7:00PM-7:00AM with:
5 days off, 5 days working, or:
4 days off, 5 days working, or:
5 days off, 4 days working.
HOW A MAJOR INCIDENT MANAGER WILL MAKE AN IMPACT:
- Play a critical role in maintaining the stability, availability, and usability of the PATH (Oracle Cerner Millennium) environment by leading the response to high-severity incidents and coordinating major issue resolution.
- Ensuring timely, well-coordinated incident management, reduce downtime, protect data integrity, and help clinicians and staff focus on delivering safe, high-quality patient care.
- May be required to work non-standard hours, including evenings, weekends, and holidays, as directed by management and based on client needs and incident response requirements.
- Provide 24/7 coordination for major incidents (SEV1–SEV3) affecting critical systems such as EMR, clinical workflows, financial systems, and imaging platforms.
- Assess incident criticality at engagement and throughout the lifecycle; oversee monitoring, prioritization, escalation, and resolution against defined SLAs.
- Engage and coordinate cross-functional technical resources as necessary, ensuring all steps and activities required for escalation are executed efficiently.
- Serve as the primary point of contact for major incidents, providing timely, professional communication to clients, internal stakeholders, and executive leadership.
- Ensure accurate, comprehensive documentation in ServiceNow, including Service Requests, Incident Reports, and associated Change Requests, capturing timelines, actions, and outcomes.
- Lead root cause analysis efforts, document findings and corrective actions across vendors, and deliver clear summaries to leadership.
- Analyze incident data to identify trends and contribute to process improvement, problem management, and preventive strategies.
- Support triage, incident management, problem management, and change management when not directly engaged in a major incident, helping to strengthen reliability and resiliency.
- Mentor team members, support incident response drills, and maintain operational readiness for potential outage.
- Help strengthen customer trust, support contract performance, and enable mission success across the healthcare environment.
REQUIRED QUALIFICATIONS AND EXPERIENCE:
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent combination of education and experience.
- Minimum 5 years of experience in incident management, preferably in healthcare IT or large, complex IT environments.
- Strong knowledge of ITIL practices (incident and problem management) and IT troubleshooting in mission-critical systems.
- Experience with PATH (Oracle Cerner Millennium) or similar EHR platforms and enterprise incident management tools (ServiceNow; xMatters preferred).
- Demonstrated ability to lead cross-team incident response and make effective decisions under high pressure.
- Training/education/experience in task coordination and functional knowledge of IT project management concepts and tools.
- Ability to participate in an on-call rotation and work irregular hours to support 24/7 operations.
- Ability to travel up to 25% of the year, if needed.
DESIRED QUALIFICATIONS AND EXPERIENCE:
- 5+ years of relevant incident management or operations leadership experience.
- Experience supporting federal contract programs and working with government stakeholders.
- Experience with healthcare systems and standards such as HL7, PACS, and EMR platforms.
- Strong task and incident management skills, with excellent organizational and time management capabilities.
- Ability to manage frequently changing priorities of competing importance in a fast-paced environment.
- Ability to communicate and interact effectively with internal/external teams, including key stakeholders and customers.
- Ability to work independently with minimal supervision and within tight deadlines, following detailed written policies, processes, procedures, and work instructions.
- Ability to produce high-quality documentation (incident reports, root cause analyses, playbooks, and process documents) that contributes to the overall success of our program.
SECURITY CLEARANCE LEVEL:
- This role requires you to obtain and maintain an in-depth Public Trust Level 5. This investigation will review personal and criminal behavior, financial conduct, foreign influence, as well as other adjudications.
GDIT IS YOUR PLACE:
- Full-flex work week to own your priorities at work and at home.
- 401K with company match.
- Comprehensive health and wellness packages.
- Internal mobility team dedicated to helping you own your career.
- Professional growth opportunities including paid education and certifications.
- Cutting-edge technology you can learn from.
- Rest and recharge with paid vacation and holidays.
#IHSJobs
#GDITFedHealthJobs
Work Requirements
5 + years of related experience
- may vary based on technical training, certification(s), or degree
10-25%
Salary and Benefit Information
The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our Identity Verification Process
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Incident Manager Jobs by Experience Level
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Find Incident Manager JobsIncident Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Retail
- Science & Research
- Law & Legal Services
- Electronics & Hardware
What Employers Look For
The qualifications that appear most often in incident manager jobs.
- 3 or more years of experience managing IT or operational incidents in a production environment
- ITIL 4 Foundation certification or equivalent service management framework knowledge
- Proficiency with incident management platforms such as PagerDuty, ServiceNow, or Jira Service Management
- Strong verbal communication skills for leading war-room bridge calls under pressure
- Experience writing and presenting post-incident reviews and root cause analyses
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your Incident Manager Job Search
Quantify your incident metrics on your resume
Hiring managers want to see mean time to resolve, number of P1 incidents handled per quarter, and uptime improvements. Pull those numbers from post-incident reports or monitoring dashboards before you apply, and place them directly under each role.
Earn an ITIL certification before applying
Most incident manager postings list ITIL 4 Foundation as a minimum requirement. If you don't have it yet, complete the certification before sending applications, since many employers use it as an automatic filter during resume screening.
Apply early to roles that fit
Migrate Mate lists incident manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter for your primary incident domain
Search separately for cloud incidents, cybersecurity incidents, and service desk escalations. Job titles and required tooling differ significantly between domains, and a tailored resume for each cluster will outperform a single generic one.
Prepare a blameless postmortem as a portfolio piece
Interviewers at technology companies frequently ask you to walk through a real incident you owned end to end. Having a sanitized, written postmortem ready demonstrates structured thinking and communication skills more concretely than verbal answers alone.
Negotiate scope, not just compensation
Before accepting an offer, clarify on-call rotation frequency, escalation authority, and whether you own the postmortem process or hand it off. These factors determine day-to-day workload and career growth far more than title alone.
Incident Manager Jobs: Frequently Asked Questions
Which companies are hiring the most incident managers?
The companies hiring the most incident managers right now include Anthropic, Amazon, and Arsiem, with the largest share of openings in California, Virginia, and New York, based on current listings on Migrate Mate as of November 2026. Demand is especially concentrated in financial services and cloud infrastructure companies with large on-call engineering teams.
How many incident manager jobs are remote?
About 76% of incident manager openings are fully remote or hybrid as of November 2026, making it one of the more location-flexible operations roles. Positions focused on ITSM process ownership and postmortem facilitation tend to be the most remote-friendly, while roles requiring on-site data center or NOC coordination are more likely to be fully in-person.
How do you become an incident manager?
Start by working in a technical support, NOC, or DevOps role where you respond to production issues alongside senior engineers. Earn an ITIL 4 Foundation certification to demonstrate service management fundamentals. Then move into an incident coordinator or on-call lead role, build a record of running bridge calls and writing postmortems, and use that experience to apply for titled incident manager positions.
Can you get hired as an incident manager with little or no experience?
Yes, but you'll need to demonstrate adjacent experience. Employers hiring junior incident managers typically accept candidates coming from technical support, system administration, or help desk roles who have handled escalations and documented issues. Completing ITIL 4 Foundation and showing hands-on familiarity with a ticketing platform like ServiceNow or Jira will strengthen an application that lacks direct titled experience significantly.
What does the incident manager interview process look like?
Most incident manager hiring processes include an initial recruiter screen, a technical or behavioral interview focused on how you triage and communicate during active incidents, and a scenario-based exercise where you walk through a past major incident from detection to resolution. Some employers add a final panel interview with engineering or operations leadership to assess cross-team collaboration and escalation judgment.
Where can I find and apply to incident manager jobs?
You can find and apply to incident manager jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your experience level and preferred industry, then apply directly to each one that fits.
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Find roles that match your experience and apply in just a few clicks.
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