Incident Manager Jobs
Incident Manager jobs are open across technology, financial services, healthcare, and government, from entry-level coordinators to senior and principal levels, with specializations in IT service management, cybersecurity incident response, and major incident coordination. Find a role that fits from the openings below and apply directly.
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Showing 5 of 36+ Incident Manager jobs
Job Overview
The Incident Manager is responsible for executing the Major Incident processes for incidents that have the potential or are actually having a significant impact to the business and our customers. Will drive the major incident workflow from incident identification through incident resolution and root cause analysis with minimal disruption. Works closely with the other incident managers, problem managers and SRE to identify and minimize the cause/effect relationships between incidents, changes and problems.
Role Responsibilities
- Efficiently manage P1/P2 Incident lifecycle via execution of the Major Incident Management process tasks and coordination of process activities, documentation, and communication across internal and external stakeholders within SLAs throughout the workflow
- Coordinate, facilitate, communicate across teams/resources across multiple channels to drive resolution of major incidents and ensure all SLAs are met
- Responsible for documenting the complete incident timeline
- Escalation of risks and issues to management/executives
- Coordinate root cause analysis meetings
- Work with customers that are experiencing a significant volume of incidents to communicate incident status in a consistent and coherent manner to enhance customer experience
- Conduct analysis and provide input regarding incident/major incident trends
- Stay current with emerging trends and best practices in service management
- Work with other team members to give input to and support our other incident and problem management processes
- Complete ad-hoc and ongoing projects on an as-needed basis
Minimum Qualifications
- 3 years experience supporting Relativity or 3 years of experience in technical operational/support roles, or involved in Incident Management and/or Problem Management
- Extremely organized, attention to detail, great with time management
- Strong interpersonal and communication skills with ability to effectively communicate, build advocacy and negotiate at all levels and translate technical terms into business impact with both internal and external customers
- Ability to work under pressure in a fast paced environment
- Flexibility to accommodate off hours conversation or work with local and international offices
Preferred Qualifications
- Strong leadership and initiative under pressure
- Strong procedure and process orientation
- ITIL v3/v4 or ITSM Foundation Certification
- Team player and willing to work toward individual and shared goals
Compensation
- The expected salary range for this role is between $101,000 and $151,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
Business Analysis, Customer Service, Documentations, Process Improvements, Project Management, Risk Management, Services Management, SLA Management, Technical Support, Vendor Management
Relativity is committed to competitive, fair, and equitable compensation practices.
Job Overview
The Incident Manager is responsible for executing the Major Incident processes for incidents that have the potential or are actually having a significant impact to the business and our customers. Will drive the major incident workflow from incident identification through incident resolution and root cause analysis with minimal disruption. Works closely with the other incident managers, problem managers and SRE to identify and minimize the cause/effect relationships between incidents, changes and problems.
Role Responsibilities
- Efficiently manage P1/P2 Incident lifecycle via execution of the Major Incident Management process tasks and coordination of process activities, documentation, and communication across internal and external stakeholders within SLAs throughout the workflow
- Coordinate, facilitate, communicate across teams/resources across multiple channels to drive resolution of major incidents and ensure all SLAs are met
- Responsible for documenting the complete incident timeline
- Escalation of risks and issues to management/executives
- Coordinate root cause analysis meetings
- Work with customers that are experiencing a significant volume of incidents to communicate incident status in a consistent and coherent manner to enhance customer experience
- Conduct analysis and provide input regarding incident/major incident trends
- Stay current with emerging trends and best practices in service management
- Work with other team members to give input to and support our other incident and problem management processes
- Complete ad-hoc and ongoing projects on an as-needed basis
Minimum Qualifications
- 3 years experience supporting Relativity or 3 years of experience in technical operational/support roles, or involved in Incident Management and/or Problem Management
- Extremely organized, attention to detail, great with time management
- Strong interpersonal and communication skills with ability to effectively communicate, build advocacy and negotiate at all levels and translate technical terms into business impact with both internal and external customers
- Ability to work under pressure in a fast paced environment
- Flexibility to accommodate off hours conversation or work with local and international offices
Preferred Qualifications
- Strong leadership and initiative under pressure
- Strong procedure and process orientation
- ITIL v3/v4 or ITSM Foundation Certification
- Team player and willing to work toward individual and shared goals
Compensation
- The expected salary range for this role is between $101,000 and $151,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
Business Analysis, Customer Service, Documentations, Process Improvements, Project Management, Risk Management, Services Management, SLA Management, Technical Support, Vendor Management
Relativity is committed to competitive, fair, and equitable compensation practices.
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Find Incident Manager JobsIncident Manager Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Anthropic3
- Booz Allen Hamilton3
- Adobe2
- Block2
- Abacus1
Top Industries Hiring
- Technology & Software12
- Consulting & Professional Services5
- Retail3
- Science & Research3
- Electronics & Hardware2
What Employers Look For
The qualifications that appear most often in incident manager jobs.
- 3 or more years of experience managing IT or operational incidents in a production environment
- ITIL 4 Foundation certification or equivalent service management framework knowledge
- Proficiency with incident management platforms such as PagerDuty, ServiceNow, or Jira Service Management
- Strong verbal communication skills for leading war-room bridge calls under pressure
- Experience writing and presenting post-incident reviews and root cause analyses
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your Incident Manager Job Search
Quantify your incident metrics on your resume
Hiring managers want to see mean time to resolve, number of P1 incidents handled per quarter, and uptime improvements. Pull those numbers from post-incident reports or monitoring dashboards before you apply, and place them directly under each role.
Earn an ITIL certification before applying
Most incident manager postings list ITIL 4 Foundation as a minimum requirement. If you don't have it yet, complete the certification before sending applications, since many employers use it as an automatic filter during resume screening.
Apply early to roles that fit
Migrate Mate lists incident manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter for your primary incident domain
Search separately for cloud incidents, cybersecurity incidents, and service desk escalations. Job titles and required tooling differ significantly between domains, and a tailored resume for each cluster will outperform a single generic one.
Prepare a blameless postmortem as a portfolio piece
Interviewers at technology companies frequently ask you to walk through a real incident you owned end to end. Having a sanitized, written postmortem ready demonstrates structured thinking and communication skills more concretely than verbal answers alone.
Negotiate scope, not just compensation
Before accepting an offer, clarify on-call rotation frequency, escalation authority, and whether you own the postmortem process or hand it off. These factors determine day-to-day workload and career growth far more than title alone.
Incident Manager Jobs: Frequently Asked Questions
Which companies are hiring the most incident managers?
The companies hiring the most incident managers right now include Anthropic, Booz Allen Hamilton, and Adobe, with the largest share of openings in California, Virginia, and Georgia, based on current listings on Migrate Mate as of June 2026. Demand is especially concentrated in financial services and cloud infrastructure companies with large on-call engineering teams.
How many incident manager jobs are remote?
About 39% of incident manager openings are fully remote or hybrid as of June 2026, making it one of the more location-flexible operations roles. Positions focused on ITSM process ownership and postmortem facilitation tend to be the most remote-friendly, while roles requiring on-site data center or NOC coordination are more likely to be fully in-person.
How do you become an incident manager?
Start by working in a technical support, NOC, or DevOps role where you respond to production issues alongside senior engineers. Earn an ITIL 4 Foundation certification to demonstrate service management fundamentals. Then move into an incident coordinator or on-call lead role, build a record of running bridge calls and writing postmortems, and use that experience to apply for titled incident manager positions.
Can you get hired as an incident manager with little or no experience?
Yes, but you'll need to demonstrate adjacent experience. Employers hiring junior incident managers typically accept candidates coming from technical support, system administration, or help desk roles who have handled escalations and documented issues. Completing ITIL 4 Foundation and showing hands-on familiarity with a ticketing platform like ServiceNow or Jira will strengthen an application that lacks direct titled experience significantly.
What does the incident manager interview process look like?
Most incident manager hiring processes include an initial recruiter screen, a technical or behavioral interview focused on how you triage and communicate during active incidents, and a scenario-based exercise where you walk through a past major incident from detection to resolution. Some employers add a final panel interview with engineering or operations leadership to assess cross-team collaboration and escalation judgment.
Where can I find and apply to incident manager jobs?
You can find and apply to incident manager jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your experience level and preferred industry, then apply directly to each one that fits.
See All 36+ Incident Manager Jobs
Jump back to the full list of openings and apply to any incident manager role that fits.
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