Remote Incident Manager Jobs
Remote incident manager jobs are in active demand across the U.S., with remote-first firms and distributed engineering teams hiring for on-call coordination, post-incident reviews, and real-time response ownership. Industries hiring remotely include technology, financial services, and cloud infrastructure. Employers hiring right now include Zillow, Fujitsu, and Peraton. See the openings below and apply to the ones that match your experience.
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Showing 5 of 12+ Remote Incident Manager jobs
Incident Manager
All IT Solutions
United States · Cincinnati, Ohio
Workplace Type — Remote
Employment Type — Contract
We are currently seeking a qualified Incident Manager to support this engagement. Please review the complete requirements, work location, employment type, and screening questions before applying. Candidates whose experience closely matches the position will be contacted directly by the AIS recruiting team.
Job Summary
All IT Solutions is seeking an Incident Manager to join a client engagement.
Responsibilities
- Mode of Interview: Virtual We are looking for an Incident Manager to stand up dedicated Major Incident command for our Point of Sale (POS) solution.
- This role creates a single accountable owner for P1/P2 command, evidence-based PIR/RCA governance, and executive-ready incident reporting — raising the bar from adhoc escalation handling to a mature, ServiceNow-driven Major Incident Management (MIM) practice
- Serve as enterprise incident commander for P1/P2 incidents — leading triage, war-room coordination, decision facilitation, and stakeholder communications across Application Support, Platforms/Infrastructure Ops, SRE/Observability, Engineering, and business teams
- Own and mature the Major Incident Management practice: severity models, escalation protocols, war-room procedures, communication templates, and PIR/RCA cadence within ServiceNow
- Lead evidence-based Post-Incident Reviews (PIRs), requiring incident timelines, monitoring data, deployment history, root cause findings, and measurable corrective-action plans before review meetings
- Operationalize Problem Management by linking PIR outcomes to ServiceNow/JIRA records with named owners, due dates, and closure evidence; track overdue reliability work for leadership visibility
- Design and deliver MIM KPI reporting — MTTR, SLA compliance, change success, recurrence trends, and escalation drivers — translating incident performance into business-impact reporting for MBR/QBR and executive audiences
- Partner with SRE/Observability to improve alert correlation, noise reduction, and early detection of customer-impacting degradation
- Improve critical service readiness by validating ownership, dependencies, escalation contacts, and support models for high-impact services
- Participate in the team's weekend and holiday on-call roster and be available for after-hours Major Incident bridges as part of a rotating schedule
- Prior subject-matter knowledge of Point of Sale (POS) systems or retail/store operations environments
Required Qualifications
- Experience in retail or omni-channel commerce environments, including store systems, eCommerce, or supply chain
- Exposure to cloud platforms and containerized/microservices architectures
- Our client certification or equivalent exposure to incident/problem management practices
- 10+ years leading enterprise Major Incident Management (P1/P2) triage, escalation, war rooms, executive communications, and service restoration
- Demonstrated experience building or maturing ITSM programs (Incident, Major Incident, Problem, Change) using ServiceNow, including severity models, PIR/RCA cadence, and KPI dashboards
- Track record leading 24x7 IT Ops/NOC-ITOC operating models and coordinating across infrastructure, application, network, security, and vendor teams
- Strong root cause analysis skills, with a structured, evidence-based approach to problem-solving
- Comfortable working with ticketing/ITSM tools (ServiceNow, JIRA) and log/monitoring platforms (Kibana, Splunk, Grafana, Dynatrace)
- Proven ability to translate technical incident data into business-impact reporting for MBR/QBR and C-suite audiences
- Willingness and availability to work weekends/holidays as part of a team roster/rotation
- Ability to work under pressure during live incidents while maintaining a calm, methodical approach
Preferred Qualifications
- Preferred / Added Advantage
ABOUT ALL IT SOLUTIONS LLC
Headquartered in Mount Laurel, New Jersey, All IT Solutions LLC is a technology and workforce solutions company serving government and commercial organizations throughout the United States. AIS provides IT staffing and staff augmentation, cybersecurity, IT consulting, custom software development, cloud services, data engineering, artificial intelligence, application development, and related technology solutions.
AIS is an NMSDC/EMSDC-certified Minority Business Enterprise and an NYC Department of Small Business Services-certified M/WBE. We participate in E-Verify and are committed to maintaining professional, transparent, and compliant hiring practices.
EQUAL EMPLOYMENT OPPORTUNITY
All IT Solutions LLC is an equal opportunity employer. Employment decisions are made based on qualifications, merit, performance, and legitimate business requirements without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.
Reasonable accommodations are available to qualified applicants with disabilities during the application and interview process.
RECRUITMENT NOTICE
All IT Solutions LLC is a staffing and technology services company and may receive fees or compensation from client organizations for recruiting, staffing, placement, or workforce services. Candidates are never charged an application, recruitment, placement, or interview fee by All IT Solutions LLC.
Any commercial rates, fees, or staffing arrangements are between All IT Solutions LLC and its clients and do not require payment from the candidate.
Official recruiting communications will come from an authorized All IT Solutions representative or an @allitsolutions.us email address.
Apply
Apply Now: https://careers.allitsolutions.net/jobs/incident-manager-2026-b73abe2b/apply
Incident Manager
All IT Solutions
United States · Cincinnati, Ohio
Workplace Type — Remote
Employment Type — Contract
We are currently seeking a qualified Incident Manager to support this engagement. Please review the complete requirements, work location, employment type, and screening questions before applying. Candidates whose experience closely matches the position will be contacted directly by the AIS recruiting team.
Job Summary
All IT Solutions is seeking an Incident Manager to join a client engagement.
Responsibilities
- Mode of Interview: Virtual We are looking for an Incident Manager to stand up dedicated Major Incident command for our Point of Sale (POS) solution.
- This role creates a single accountable owner for P1/P2 command, evidence-based PIR/RCA governance, and executive-ready incident reporting — raising the bar from adhoc escalation handling to a mature, ServiceNow-driven Major Incident Management (MIM) practice
- Serve as enterprise incident commander for P1/P2 incidents — leading triage, war-room coordination, decision facilitation, and stakeholder communications across Application Support, Platforms/Infrastructure Ops, SRE/Observability, Engineering, and business teams
- Own and mature the Major Incident Management practice: severity models, escalation protocols, war-room procedures, communication templates, and PIR/RCA cadence within ServiceNow
- Lead evidence-based Post-Incident Reviews (PIRs), requiring incident timelines, monitoring data, deployment history, root cause findings, and measurable corrective-action plans before review meetings
- Operationalize Problem Management by linking PIR outcomes to ServiceNow/JIRA records with named owners, due dates, and closure evidence; track overdue reliability work for leadership visibility
- Design and deliver MIM KPI reporting — MTTR, SLA compliance, change success, recurrence trends, and escalation drivers — translating incident performance into business-impact reporting for MBR/QBR and executive audiences
- Partner with SRE/Observability to improve alert correlation, noise reduction, and early detection of customer-impacting degradation
- Improve critical service readiness by validating ownership, dependencies, escalation contacts, and support models for high-impact services
- Participate in the team's weekend and holiday on-call roster and be available for after-hours Major Incident bridges as part of a rotating schedule
- Prior subject-matter knowledge of Point of Sale (POS) systems or retail/store operations environments
Required Qualifications
- Experience in retail or omni-channel commerce environments, including store systems, eCommerce, or supply chain
- Exposure to cloud platforms and containerized/microservices architectures
- Our client certification or equivalent exposure to incident/problem management practices
- 10+ years leading enterprise Major Incident Management (P1/P2) triage, escalation, war rooms, executive communications, and service restoration
- Demonstrated experience building or maturing ITSM programs (Incident, Major Incident, Problem, Change) using ServiceNow, including severity models, PIR/RCA cadence, and KPI dashboards
- Track record leading 24x7 IT Ops/NOC-ITOC operating models and coordinating across infrastructure, application, network, security, and vendor teams
- Strong root cause analysis skills, with a structured, evidence-based approach to problem-solving
- Comfortable working with ticketing/ITSM tools (ServiceNow, JIRA) and log/monitoring platforms (Kibana, Splunk, Grafana, Dynatrace)
- Proven ability to translate technical incident data into business-impact reporting for MBR/QBR and C-suite audiences
- Willingness and availability to work weekends/holidays as part of a team roster/rotation
- Ability to work under pressure during live incidents while maintaining a calm, methodical approach
Preferred Qualifications
- Preferred / Added Advantage
ABOUT ALL IT SOLUTIONS LLC
Headquartered in Mount Laurel, New Jersey, All IT Solutions LLC is a technology and workforce solutions company serving government and commercial organizations throughout the United States. AIS provides IT staffing and staff augmentation, cybersecurity, IT consulting, custom software development, cloud services, data engineering, artificial intelligence, application development, and related technology solutions.
AIS is an NMSDC/EMSDC-certified Minority Business Enterprise and an NYC Department of Small Business Services-certified M/WBE. We participate in E-Verify and are committed to maintaining professional, transparent, and compliant hiring practices.
EQUAL EMPLOYMENT OPPORTUNITY
All IT Solutions LLC is an equal opportunity employer. Employment decisions are made based on qualifications, merit, performance, and legitimate business requirements without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.
Reasonable accommodations are available to qualified applicants with disabilities during the application and interview process.
RECRUITMENT NOTICE
All IT Solutions LLC is a staffing and technology services company and may receive fees or compensation from client organizations for recruiting, staffing, placement, or workforce services. Candidates are never charged an application, recruitment, placement, or interview fee by All IT Solutions LLC.
Any commercial rates, fees, or staffing arrangements are between All IT Solutions LLC and its clients and do not require payment from the candidate.
Official recruiting communications will come from an authorized All IT Solutions representative or an @allitsolutions.us email address.
Apply
Apply Now: https://careers.allitsolutions.net/jobs/incident-manager-2026-b73abe2b/apply
See All 12 Remote Incident Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Remote Incident Manager JobsRemote Incident Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote incident manager jobs.
- 3 or more years of experience managing IT or operational incidents in a production environment
- ITIL 4 Foundation certification or equivalent service management framework knowledge
- Proficiency with incident management platforms such as PagerDuty, ServiceNow, or Jira Service Management
- Strong verbal communication skills for leading war-room bridge calls under pressure
- Experience writing and presenting post-incident reviews and root cause analyses
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your Remote Incident Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote incident manager openings from across the U.S. in one place, so you can find roles that match your experience and apply directly without sorting through mixed location results.
Show your async communication skills
Remote incident manager roles live and die on written communication. Include examples of incident summaries, blameless postmortems, or runbooks you authored, because remote employers read these as proof you can coordinate response without a war room.
Highlight your on-call toolchain experience
Call out specific tools you have used for alerting, triage, and escalation, such as PagerDuty, Opsgenie, or VictorOps. Remote teams assume you can operate these independently from the start, so naming them directly removes a common screening hesitation.
Prepare for remote incident simulations in interviews
Distributed engineering teams often run a live or tabletop incident scenario during interviews. Practice walking through severity classification, stakeholder communication cadence, and postmortem facilitation out loud, because remote hiring managers judge your process as much as your technical knowledge.
Remote Incident Manager Jobs: Frequently Asked Questions
How do I get a remote incident manager job?
Target companies with distributed engineering teams, because those organizations build incident response processes that work asynchronously by default. Remote employers screen for written communication skills, comfort with async tools like Slack and PagerDuty, and the ability to coordinate cross-functional response without in-person escalation. Candidates who can show documented runbooks, blameless postmortem experience, or on-call rotation ownership stand out.
Which companies hire remote incident managers?
Companies hiring remote incident managers right now include Zillow, Fujitsu, and Peraton, based on current remote listings on Migrate Mate as of September 2026. Remote-first technology firms and distributed SaaS teams account for the largest share of these openings, alongside cloud services and fintech organizations managing 24/7 uptime obligations across time zones.
Can you get a remote incident manager job with no experience?
Yes, but remote entry-level incident manager roles are harder to land because employers expect you to triage and coordinate independently from day one. You can open the door by earning an ITIL Foundation certification, building familiarity with on-call tools like PagerDuty or Opsgenie, and documenting any helpdesk, NOC, or DevOps support work that involved incident triage, even informally.
Do you need a degree for remote incident manager jobs?
Not always. Many remote employers care more about hands-on incident response experience and certifications like ITIL or CompTIA than a formal degree. Demonstrating that you can own a major incident from detection through postmortem, communicate clearly under pressure in writing, and improve response processes over time carries more weight than your educational background alone.
Which industries hire the most remote incident managers?
The sectors hiring the most remote incident managers are Technology & Software, based on current remote listings on Migrate Mate as of September 2026. These industries rely on distributed teams and continuous service availability, making remote incident managers essential for coordinating response across engineers, stakeholders, and vendors in different time zones.
See All 12 Remote Incident Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Remote Incident Manager Jobs