Information Technology Operations Lead Jobs
Information Technology Operations Lead jobs are open across finance, healthcare, government, and technology sectors, covering specializations in IT service management, infrastructure operations, and IT governance, from team lead to senior operations director. Scan the live roles below and apply to whichever ones fit.
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The Information Technology Specialist will provide on-site technical support for our Brandon, SD facility. The position serves as the primary local IT resource, supporting end users, computers and mobile devices, Microsoft services, local infrastructure, manufacturing technology and other business systems.
As an Information Technology Specialist, you must be able to:
- Install, configure, maintain, troubleshoot, and repair computers, mobile devices, printers, and other IT equipment.
- Provide end-user technical support and training, resolving hardware, software, account, application, and connectivity issues.
- Administer Active Directory, Microsoft Entra ID, Microsoft 365, and Exchange, including user onboarding and offboarding.
- Provide first-level support for ERP, manufacturing, and other business systems.
- Support local network infrastructure, Wi-Fi, network equipment, UPS systems, cabling, cameras, and connected manufacturing equipment.
- Maintain IT documentation, asset inventories, equipment lifecycle records, and support documentation.
- Coordinate IT issues, projects, and escalations with corporate IT, vendors, and external service providers.
- Follow corporate cybersecurity, access-control, and change management standards.
- Provide occasional after-hours and weekend support for critical incidents, maintenance, deployments, and approved changes.
- Identify and implement improvements to IT reliability, standardization, documentation, and support processes.
- Contribute to broader corporate IT initiatives as local workload allows.
- Other duties as assigned.
Valued skills:
- Technical troubleshooting and problem solving
- Self-motivation
- Attention to detail
- Effective written and verbal communication skills
- Organization
- Collaboration and teamwork
Requirements:
- Relevant degree or equivalent education and experience in Information Technology, Computer Systems, Networking, or related field.
- 3–5 years of professional experience in IT support, systems administration, infrastructure, or a comparable role.
- Strong Windows administration and troubleshooting skill.
- Proficiency with Active Directory Domain Services (AD DS) and Microsoft Entra ID.
- Proficiency administering and supporting Microsoft 365.
- Practical experience with Microsoft Intune or a comparable endpoint and mobile device management platform.
- Strong TCP/IP networking knowledge and hands-on experience with Ethernet, Wi-Fi, IPv4, subnetting, DHCP, DNS, VLANs, switching, routing, and VPNs.
- Ability to diagnose and resolve or appropriately escalate issues.
- Hands-on experience installing, configuring, maintaining, repairing, and replacing computers, mobile devices, printers, scanners, and network-connected equipment.
- Understanding of enterprise cybersecurity fundamentals.
- Experience supporting ERP and other enterprise business systems.
- Ability to maintain accurate technical documentation, asset inventories, configuration records, support history, and change records.
- Ability to work effectively in office, industrial, and manufacturing environments.
- Ability to move throughout office and manufacturing areas and work safety around active production operations.
Assets:
- Relevant experience or training.
#marp2
The Information Technology Specialist will provide on-site technical support for our Brandon, SD facility. The position serves as the primary local IT resource, supporting end users, computers and mobile devices, Microsoft services, local infrastructure, manufacturing technology and other business systems.
As an Information Technology Specialist, you must be able to:
- Install, configure, maintain, troubleshoot, and repair computers, mobile devices, printers, and other IT equipment.
- Provide end-user technical support and training, resolving hardware, software, account, application, and connectivity issues.
- Administer Active Directory, Microsoft Entra ID, Microsoft 365, and Exchange, including user onboarding and offboarding.
- Provide first-level support for ERP, manufacturing, and other business systems.
- Support local network infrastructure, Wi-Fi, network equipment, UPS systems, cabling, cameras, and connected manufacturing equipment.
- Maintain IT documentation, asset inventories, equipment lifecycle records, and support documentation.
- Coordinate IT issues, projects, and escalations with corporate IT, vendors, and external service providers.
- Follow corporate cybersecurity, access-control, and change management standards.
- Provide occasional after-hours and weekend support for critical incidents, maintenance, deployments, and approved changes.
- Identify and implement improvements to IT reliability, standardization, documentation, and support processes.
- Contribute to broader corporate IT initiatives as local workload allows.
- Other duties as assigned.
Valued skills:
- Technical troubleshooting and problem solving
- Self-motivation
- Attention to detail
- Effective written and verbal communication skills
- Organization
- Collaboration and teamwork
Requirements:
- Relevant degree or equivalent education and experience in Information Technology, Computer Systems, Networking, or related field.
- 3–5 years of professional experience in IT support, systems administration, infrastructure, or a comparable role.
- Strong Windows administration and troubleshooting skill.
- Proficiency with Active Directory Domain Services (AD DS) and Microsoft Entra ID.
- Proficiency administering and supporting Microsoft 365.
- Practical experience with Microsoft Intune or a comparable endpoint and mobile device management platform.
- Strong TCP/IP networking knowledge and hands-on experience with Ethernet, Wi-Fi, IPv4, subnetting, DHCP, DNS, VLANs, switching, routing, and VPNs.
- Ability to diagnose and resolve or appropriately escalate issues.
- Hands-on experience installing, configuring, maintaining, repairing, and replacing computers, mobile devices, printers, scanners, and network-connected equipment.
- Understanding of enterprise cybersecurity fundamentals.
- Experience supporting ERP and other enterprise business systems.
- Ability to maintain accurate technical documentation, asset inventories, configuration records, support history, and change records.
- Ability to work effectively in office, industrial, and manufacturing environments.
- Ability to move throughout office and manufacturing areas and work safety around active production operations.
Assets:
- Relevant experience or training.
#marp2
Information Technology Operations Lead Jobs by Experience Level
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Find JobsInformation Technology Operations Lead Job Market
Who's Hiring
- Tanner Health10
- ServiceLink8
- New Jersey Courts8
- IQVIA7
- Keiser University7
Top Industries Hiring
- Education20
- Technology & Software6
- Consulting & Professional Services6
- Electronics & Hardware5
- Government & Public Sector5
What Employers Look For
The qualifications that appear most often in information technology operations lead jobs.
- Five or more years of IT operations or infrastructure experience with proven leadership responsibility
- ITIL Foundation certification or higher, with demonstrated service management process experience
- Proficiency managing ticketing and service desk platforms such as ServiceNow or similar ATS tools
- Experience overseeing SLA compliance, incident management, and change management processes
- Bachelor's degree in information technology, computer science, or a related technical field
- Familiarity with cloud environments including AWS, Microsoft Azure, or Google Cloud Platform
Tips for Your Information Technology Operations Lead Job Search
Align your resume to ITIL or service frameworks
Hiring managers for information technology operations lead roles scan for framework fluency fast. Call out your ITIL 4, COBIT, or ISO 20000 experience by name in your summary and in context, tied to measurable outcomes like reduced incident resolution time.
Highlight cross-functional coordination wins explicitly
Generic leadership bullets won't land here. Describe situations where you coordinated between infrastructure, security, and application teams under pressure, such as managing a major incident bridge or driving a datacenter migration across departments.
Filter openings by infrastructure stack, not just title
Many information technology operations lead postings bury the actual environment in the requirements. Search for roles that name the platforms you know, whether that is AWS, Azure, ServiceNow, or on-prem VMware, so you're not applying blind.
Apply early to roles that fit
Migrate Mate lists information technology operations lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a structured incident case study for interviews
Expect at least one scenario question about a production outage or critical service failure. Build a tight STAR-format story around a real incident you led, covering detection, escalation decisions, stakeholder communication, and the postmortem action items you owned.
Negotiate scope alongside compensation in offers
Information technology operations leads often see title inflation without authority to match. Before accepting, clarify budget ownership, headcount decisions, and vendor contract authority so the role you're stepping into matches the responsibility level you're being hired for.
Information Technology Operations Lead Jobs: Frequently Asked Questions
Which companies are hiring the most information technology operations leads?
The companies hiring the most information technology operations leads right now include Tanner Health, ServiceLink, and New Jersey Courts, with the largest share of openings in Texas, California, and Maryland, based on current listings on Migrate Mate as of November 2026. Demand is especially concentrated in regulated industries such as healthcare, defense contracting, and financial services.
How many information technology operations lead jobs are remote?
About 54% of information technology operations lead openings are fully remote or hybrid as of November 2026, though fully on-site roles remain common in government, healthcare systems, and manufacturing environments. Sub-areas with the highest remote share tend to be cloud operations, IT service management, and vendor governance functions that don't require physical datacenter presence.
How do you become an information technology operations lead?
Start by building several years of hands-on experience in IT support, systems administration, or infrastructure roles. Earn a recognized service management certification such as ITIL Foundation. Move into a team lead or supervisor position to develop people management experience. From there, focus on owning processes like incident management and change control end to end, since those are the core competencies hiring managers test at the lead level.
Can you get an information technology operations lead job with little experience?
Moving directly into an information technology operations lead role with no prior IT experience is unlikely, but candidates with two to three years in a service desk, NOC, or systems analyst role can be competitive if they also hold a relevant certification and have informally led projects or coordinated teams. Highlighting any situation where you owned an incident, ran a process improvement, or trained peers strengthens an early-career application significantly.
What does the information technology operations lead interview process look like?
Most hiring processes include an initial recruiter screen, a technical interview covering your familiarity with service management frameworks and the team's specific infrastructure stack, and a behavioral round focused on how you handle escalations, stakeholder communication, and cross-team coordination. Many employers also include a final interview with the IT director or VP of infrastructure where strategic thinking, budget awareness, and leadership philosophy are assessed.
Where can I find and apply to information technology operations lead jobs?
You can find and apply to information technology operations lead jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits your background and goals.
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