Information Technology Support Assistant Jobs
Information Technology Support Assistant jobs are open across healthcare, education, finance, and corporate enterprises, at every level from entry-level to senior technician, with specializations in help desk support, desktop administration, and network troubleshooting. Scan the live roles below and apply to whichever ones fit.
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Founded in 1961, Sandy Spring Friends School is a progressive, coed, academically-rigorous day and boarding school serving students from age three through 12th grade. The campus is located on 140 acres in the historic Sandy Spring area of Montgomery County, Maryland, and the School is approved by the Maryland State Board of Education and accredited by the Association of Independent Maryland Schools.
Our school’s culture, rooted in the idea that collaboration engenders achievement, can be traced to our Quaker heritage and abiding belief in the Quaker values of simplicity, equality, integrity, stewardship of the environment, and peaceful resolution of conflict.
Responsibilities:
- Support data maintenance, queries, and basic administration for core databases, including the SIS (Veracross).
- Assist with the setup, monitoring, and troubleshooting of system integrations between core platforms (such as Veracross, Canvas, and productivity suites).
- Respond efficiently to support requests via ticketing system, email, phone, and in-person.
- Support and train users as needed in a large variety of hardware and software
- Install and maintain AV equipment including projectors, TVs, sound systems
- Support audio-visual needs of various school events including occasional evening or weekend events, both virtual and in-person
- Create, maintain, and follow documentation for various IT software and hardware systems, procedures, and policies
- Other duties as assigned
Qualifications, Knowledge and Skillset:
- Experience supporting technology in a school environment or in an organization serving children and parents. Bachelor’s Degree preferred.
- Experience assisting faculty and staff with integrating technology and supporting educational technology and digital tools in an academic environment.
- Experience in configuration and troubleshooting of computer hardware and operating systems including MacOS, Windows, Chrome OS, and iOS.
- Experience in Google suite of apps: Gmail, Drive, Calendar, Meet, etc.
- Experience with Student Information Systems (Veracross preferred) and Learning Management Systems (Canvas preferred).
- Experience with software distribution.
- Understanding of basic network protocols, services, and user administration. (LDAP, HTTP(s), RADIUS, DNS, DHCP, SSL, SMB, and VoIP)
- Working knowledge of managed Power over Ethernet switches, locally administered WiFi networks, and locally administered VoIP phones.
Summary of Benefits
Salary: $30.00 - $33.00 per hour
At SSFS, we offer a competitive benefits package designed to support your health, well-being, and professional growth. Our benefits include:
Comprehensive Insurance: Medical, dental, and vision coverage to keep you and your family healthy.
- Disability & Life Insurance: Short-term and long-term disability coverage, along with life insurance for peace of mind at no cost to employees.
- Retirement Savings: 403(B) plan with employer contributions to help you save for the future.
- Paid Time Off: Generous paid time off, including holidays and parental leave.
- Employee Assistance: Access to our Employee Assistance Program (EAP) for personal and professional support.
- Tuition: Financial aid available to children of SSFS employees.
- Childcare Discounts: Discounted After Care and Summer Camp programs for employees' children.
- Convenience Perks: Free parking, free lunch, and access to our library and gym facilities.
- Professional Development: Opportunities for growth through tuition reimbursement, wellness programs, and ongoing professional development initiatives.
Campus Amenities: Work in a beautiful, historic campus with walking paths. We are a smoke-free, environmentally conscious community.
Commitment to Diversity: Sandy Spring Friends School does not discriminate on the basis of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity, or a person's status as a qualified candidate with a disability in administration of its educational program, admission policies, financial aid program, staff hiring, and other school-administered programs.
Founded in 1961, Sandy Spring Friends School is a progressive, coed, academically-rigorous day and boarding school serving students from age three through 12th grade. The campus is located on 140 acres in the historic Sandy Spring area of Montgomery County, Maryland, and the School is approved by the Maryland State Board of Education and accredited by the Association of Independent Maryland Schools.
Our school’s culture, rooted in the idea that collaboration engenders achievement, can be traced to our Quaker heritage and abiding belief in the Quaker values of simplicity, equality, integrity, stewardship of the environment, and peaceful resolution of conflict.
Responsibilities:
- Support data maintenance, queries, and basic administration for core databases, including the SIS (Veracross).
- Assist with the setup, monitoring, and troubleshooting of system integrations between core platforms (such as Veracross, Canvas, and productivity suites).
- Respond efficiently to support requests via ticketing system, email, phone, and in-person.
- Support and train users as needed in a large variety of hardware and software
- Install and maintain AV equipment including projectors, TVs, sound systems
- Support audio-visual needs of various school events including occasional evening or weekend events, both virtual and in-person
- Create, maintain, and follow documentation for various IT software and hardware systems, procedures, and policies
- Other duties as assigned
Qualifications, Knowledge and Skillset:
- Experience supporting technology in a school environment or in an organization serving children and parents. Bachelor’s Degree preferred.
- Experience assisting faculty and staff with integrating technology and supporting educational technology and digital tools in an academic environment.
- Experience in configuration and troubleshooting of computer hardware and operating systems including MacOS, Windows, Chrome OS, and iOS.
- Experience in Google suite of apps: Gmail, Drive, Calendar, Meet, etc.
- Experience with Student Information Systems (Veracross preferred) and Learning Management Systems (Canvas preferred).
- Experience with software distribution.
- Understanding of basic network protocols, services, and user administration. (LDAP, HTTP(s), RADIUS, DNS, DHCP, SSL, SMB, and VoIP)
- Working knowledge of managed Power over Ethernet switches, locally administered WiFi networks, and locally administered VoIP phones.
Summary of Benefits
Salary: $30.00 - $33.00 per hour
At SSFS, we offer a competitive benefits package designed to support your health, well-being, and professional growth. Our benefits include:
Comprehensive Insurance: Medical, dental, and vision coverage to keep you and your family healthy.
- Disability & Life Insurance: Short-term and long-term disability coverage, along with life insurance for peace of mind at no cost to employees.
- Retirement Savings: 403(B) plan with employer contributions to help you save for the future.
- Paid Time Off: Generous paid time off, including holidays and parental leave.
- Employee Assistance: Access to our Employee Assistance Program (EAP) for personal and professional support.
- Tuition: Financial aid available to children of SSFS employees.
- Childcare Discounts: Discounted After Care and Summer Camp programs for employees' children.
- Convenience Perks: Free parking, free lunch, and access to our library and gym facilities.
- Professional Development: Opportunities for growth through tuition reimbursement, wellness programs, and ongoing professional development initiatives.
Campus Amenities: Work in a beautiful, historic campus with walking paths. We are a smoke-free, environmentally conscious community.
Commitment to Diversity: Sandy Spring Friends School does not discriminate on the basis of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity, or a person's status as a qualified candidate with a disability in administration of its educational program, admission policies, financial aid program, staff hiring, and other school-administered programs.
Information Technology Support Assistant Jobs by Experience Level
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Find JobsInformation Technology Support Assistant Job Market
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in information technology support assistant jobs.
- CompTIA A+ certification or equivalent hardware and software troubleshooting credential
- Experience supporting Windows and macOS endpoints in a help desk or desktop support role
- Proficiency with a ticketing or IT service management system for logging and tracking issues
- Strong verbal and written communication skills for assisting non-technical end users
- Associate degree or bachelor's degree in information technology, computer science, or a related field
- Familiarity with Active Directory, user account administration, and basic network connectivity troubleshooting
Tips for Your Information Technology Support Assistant Job Search
Tailor your resume to each ticket system
Many information technology support assistant postings specify a ticketing platform by name. If you have hands-on experience with the one listed, call it out in your work history with concrete examples, not just a skills bullet, so it registers in automated screening.
Lead with your certifications above experience
Hiring managers for information technology support assistant roles often scan for CompTIA A+, Network+, or similar credentials before reading job history. Placing your active certifications in a dedicated section near the top of your resume saves screeners from hunting for them.
Apply early to roles that fit
Migrate Mate lists information technology support assistant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by hardware environment
Some information technology support assistant roles are Windows-centric, others run macOS or mixed environments. Reading the full job description for the endpoint types in use helps you decide quickly whether your hands-on experience aligns before you invest time applying.
Prepare a troubleshooting walkthrough for interviews
Interviewers for information technology support assistant positions almost always ask you to walk through how you diagnose a problem. Rehearse a clear methodology out loud, from initial user interview to escalation decision, so your answer sounds practiced rather than improvised.
Follow up with a specific detail from your interview
A generic thank-you email after an information technology support assistant interview rarely stands out. Reference a specific technical scenario or system you discussed during the conversation to show attentiveness and reinforce that your skills fit the environment.
Information Technology Support Assistant Jobs: Frequently Asked Questions
Which companies are hiring the most information technology support assistants?
The most active employers for information technology support assistants right now are General Dynamics Information Technology, WINSTEAD PC, and Motorola Solutions, and the most openings are in Texas, Maryland, and California, based on current listings on Migrate Mate as of November 2026. Demand tends to be strongest at large healthcare networks, universities, and enterprise technology companies with distributed end-user bases.
How many information technology support assistant jobs are remote?
About 32% of information technology support assistant openings are fully remote or hybrid as of November 2026, though many roles require on-site presence for hardware repairs and device provisioning. Remote and hybrid arrangements are most common for positions focused on software troubleshooting, cloud application support, and remote desktop assistance.
How do you become an information technology support assistant?
Start by earning a foundational certification such as CompTIA A+, which demonstrates core hardware and software competency to employers. Pair that with hands-on practice through home lab work, volunteer IT help, or a part-time help desk role. Build familiarity with a ticketing system and common operating environments, then apply to entry-level positions that list your skill set.
Can you get hired as an information technology support assistant with little or no experience?
Yes, many information technology support assistant roles are explicitly designed as entry-level positions and do not require prior professional experience. Employers typically look for a relevant certification, demonstrated troubleshooting ability from coursework or personal projects, and strong communication skills. Highlighting any volunteer IT work, school lab assistance, or self-directed technical projects can substitute for formal work history early in your career.
What does the information technology support assistant interview process look like?
Most interviews for information technology support assistant roles include an initial phone or video screen with HR, followed by a technical interview with a supervisor or IT manager. The technical stage typically involves scenario-based questions about diagnosing common hardware, software, or connectivity problems. Some employers add a short practical exercise or ask you to walk through a troubleshooting process step by step before making an offer.
Where can I find and apply to information technology support assistant jobs?
You can find and apply to information technology support assistant jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles to find positions that match your experience and location preferences, then apply directly to each listing that fits.
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