Mid Level Information Technology Support Assistant Jobs
Mid level information technology support assistant jobs go to professionals ready to own support workflows end to end, mentor junior technicians, and resolve escalated issues with minimal oversight. Roles cover on-site, remote, and hybrid settings across Healthcare & Medical Services, Education, and Technology & Software, with employers like Indiana University Health, Rexel, and Walmart hiring at this level now.
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Job Description:
Roles and Responsibilities
- Design, build, and maintain AI-enabled security solutions that automate vulnerability triage, enrichment, prioritization, and ticket routing.
- Use AI-assisted development (“vibe coding”) and modern engineering practices to rapidly prototype security tools, then harden them for production use.
- Build automation workflows and integrations across scanners, cloud control planes, CI/CD pipelines, ticketing systems such as Azure DevOps, and SIEM and SOAR platforms.
- Develop cloud security posture management capabilities, including automated misconfiguration detection, policy-as-code, drift remediation, and guardrails for multi-cloud environments.
- Embed security into DevSecOps pipelines through automated SAST, DAST, SCA, secrets detection, container and infrastructure-as-code scanning, and AI-assisted code review and fix suggestions.
- Engineer AI solutions for risk management, such as evidence collection, control testing, risk register enrichment, and automated assessment support.
- Build security dashboards and metrics pipelines that give leadership and practitioners accurate, timely views of posture, backlog, remediation performance, and risk trends.
- Design human-in-the-loop controls, approval gates, and audit logging for automated and AI-driven actions, so that automation is safe, governed, and explainable.
- Evaluate and validate AI models, agents, and tools for accuracy, false-positive rates, cost, and security, and document their limitations.
- Apply secure coding and engineering practices to security tooling itself, including secrets management, least-privilege access, dependency hygiene, and testing.
- Produce clear technical documentation, runbooks, and knowledge articles so that solutions can be operated and handed off reliably.
- Partner with the security operations, governance, and IT teams to identify manual processes that are good candidates for automation and deliver them iteratively.
Skills and Attributes for Success
- Strong programming skills in Python and PowerShell, with working knowledge of JavaScript or TypeScript and familiarity with infrastructure-as-code tools such as Terraform or Bicep.
- Practical experience using AI-assisted coding tools and LLM APIs, with an understanding of prompt design, evaluation, and the limits of model output.
- Experience building API integrations and event-driven automation, including REST APIs, webhooks, and message queues.
- Working knowledge of cloud security posture management and cloud platforms, particularly Azure and Microsoft 365, with exposure to AWS or GCP.
- Familiarity with DevSecOps tooling and CI/CD platforms such as Azure DevOps, GitHub Actions, or GitLab.
- Understanding of vulnerability management, threat intelligence, and risk frameworks such as NIST CSF, NIST AI RMF, and CIS Benchmarks.
- Ability to design dashboards and metrics using tools such as Power BI, Kusto (KQL), or similar platforms.
- Strong problem-solving skills, a bias toward action, and comfort turning ambiguous security problems into working solutions.
- Clear communication skills, with the ability to explain technical designs to both engineers and non-technical stakeholders.
Requirements
- Bachelor’s degree in computer science, Information Systems, Engineering, or a similar discipline, or equivalent experience.
- Minimum of 3 years of experience in security engineering, security automation, DevSecOps, or software engineering with a security focus.
- Demonstrated experience building automation or tooling that is in production use, ideally in a security context.
- Hands-on experience with at least one of: vulnerability management platforms, cloud security posture management tools, SAST/DAST/SCA tooling, or SIEM/SOAR platforms.
- Experience with Microsoft Defender for Cloud, Microsoft Sentinel, Microsoft Defender for Endpoint, or equivalent platforms.
- Familiarity with Azure DevOps and Git-based version control workflows.
- Experience with AI or LLM application development, including retrieval-augmented generation, agent frameworks, or evaluation of model outputs, is strongly preferred.
Compensation
- A reasonable estimate of the current compensation range for this position is $132,400 - $245,800.
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required.
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If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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Who's Hiring



Top Industries Hiring
- Healthcare & Medical Services23
- Education11
- Technology & Software9
- Distribution & Wholesale5
- Retail3
Mid Level Information Technology Support Assistant Jobs: Frequently Asked Questions
How do I get a mid level information technology support assistant job?
Position your experience around ownership, not just task completion. Highlight moments where you resolved complex issues independently, documented processes, or trained colleagues. Tailor your application to show breadth across hardware, software, and networking support. Employers at this level want candidates who can operate with minimal supervision, so lead with specific problems you solved and the measurable outcomes you delivered.
Which companies hire mid level information technology support assistants?
Companies hiring mid level information technology support assistants right now include Indiana University Health, Rexel, and Walmart, based on current listings on Migrate Mate as of November 2026. Mid level openings tend to cluster at organizations large enough to have tiered support structures, including enterprises, healthcare systems, and managed service providers that need experienced technicians to anchor their helpdesk teams.
Are there remote mid level information technology support assistant jobs?
Yes, though availability varies by employer and role type. About 35% of mid level information technology support assistant openings are remote or hybrid as of November 2026, with fully on-site roles most common where hands-on hardware access or secure facility requirements apply. Remote and hybrid positions are most prevalent in software-heavy support environments.
How do I move up to a mid level information technology support assistant role?
Moving into a mid level information technology support assistant role requires building depth beyond basic helpdesk tasks. Focus on owning ticket queues independently, gaining hands-on experience with system administration or network fundamentals, and earning a relevant certification such as CompTIA A+ or Network+. Employers look for a pattern of increasing responsibility and the ability to handle escalations without constant guidance.
Which industries hire the most mid level information technology support assistants?
Mid Level information technology support assistant roles concentrate in Healthcare & Medical Services, Education, and Technology & Software, based on current listings on Migrate Mate as of November 2026. These sectors drive consistent demand because they operate large employee bases, complex infrastructure, or regulated environments where reliable, experienced IT support is essential to daily operations.