Intensive Case Manager Jobs

THE ORGANIZATION

The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies:

• Operating Programs that pilot new ideas and address local challenges;
• Conducting original research to evaluate what works—and what doesn’t; and
• Providing expert assistance and policy guidance to reformers across the country and beyond.

Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide.
Learn more about our work at www.innovatingjustice.org.

THE OPPORTUNITY

The Supervised Release Program (SRP) offers an alternative to jail by providing pre-trial supervision, case management, and voluntary social services to people at risk of pretrial detention. Program participants are monitored to ensure their appearance at court dates, compliance with mandated programming, as well as referrals to community-based programming such as job training, drug treatment, and mental health counseling. Following legislative changes in New York State that curtail the use of cash bail and pre-trial detention, the Center has seen dramatic growth in the population served through Supervised Release. The Center runs SRP operating sites in Brooklyn and Staten Island, with several locations throughout.

The Intensive Case Management (ICM) Program is a new community-based initiative within the Supervised Release Program designed to provide intensive support to a high-needs subset of participants with multiple court cases who are experiencing homelessness to improve pretrial outcomes and coordinated access to services including housing and mental health treatment.

The Supervised Release Program is seeking an experienced Director to develop, implement, and lead day-to-day operations of the Intensive Case Management (ICM) Program. As the inaugural Director, this role provides leadership to program staff, develops and implements policies that ensure successful execution of the SRP and ICM model, initiates and strengthens stakeholder partnerships, and drives operational excellence.

• Spearhead, develop, and plan implementation and coordination of all new ICM Supervised Release Programming;
• Provide (clinical and task) supervision and oversight to an interdisciplinary team who work in partnership to deliver services to a subset of high-need supervised release participants in the community;
• Provide supervision and support to the teams to create and oversee quality assurance systems and internal audits to ensure the program is consistently adhering to the model, fulfilling its mandate, providing accurate court reports, and quality service to participants;
• Support in identifying operational successes and challenges towards the goal of developing and maintaining responsive and appropriate program policy, structures, and systems;
• Support in developing and maintaining quality assurance systems that promote consistent services and referrals quality to participants within and across teams, including trauma-informed and culturally competent protocols and practices;
• Support in ensuring consistent quality services to participants, accurate and timely data entry, substantive staff support, effective communication and collaboration, and professional development opportunities for staff;
• Support in hiring and training and onboarding an interdisciplinary team;
• Collaborate with program leadership to identify and address training gaps and ensure staff are trained as required and needed;
• Oversee consistent and effective cross-team communication and collaboration to proactively identify successes, challenges, and opportunities to strengthen programming, create opportunities for meaningful collaboration, and maximize internal and external resources and expertise;
• Work in collaboration with the SRP teams to evaluate and implement new policies and troubleshoot implementation barriers as they arise;
• Ensure and support comprehensive data collection and program evaluation initiatives;
• Work closely with the Center’s Data Analytics and Applied Research team to continuously evaluate program successes and challenges;
• Collaborate closely with compliance to ensure staff maintain appropriate and up-to-date participant information in the SRP case management data system;
• Work with judges, prosecutors, defense attorneys, other court administrators, community leaders and other Supervised Release providers to address and explore challenges and opportunities related to ICM SRP;
• Ensure that appropriate crisis intervention and de-escalation protocols are routinely trained on and consistently operationalized by appropriate staff;
• Provide direct crisis intervention and de-escalation support as needed;
• Ensure appropriate incident reporting is completed as required;
• Oversee the development and implementation of ICM procedures for screening, assessment, and reporting, supervision, discharge planning, continuous quality improvement, risk management, incident reporting, and mandated reporting;
• Prepare ICM grant progress reports and other program reports and attend relevant funder visits and meetings;
• Oversee the physical operations and work with other departments and vendors to address issues around, but not limited to, facilities, and security;
• Attend all required staff meetings and trainings;
• Operate company vehicle in the community for community outreach and immediate client engagement and drive participants to referred services when needed;
• Help with loading and replenishment of materials needed in the vehicle;
• Support Supervised Release Program leadership in managing program budgets;
• Represent Supervised Release Program, ICM, and the Center at conferences and community events;
• Participate in SRP’s evening and weekend meetings, events, and programming, as needed;
• Serve as an active member of SRP's senior leadership team, support project wide initiatives, and provide professional support to senior leadership members; and
• Additional relevant tasks, as necessary.

Qualifications:

• NYS Licensed Clinical Social Worker (LCSW) required;
• At least five to seven years of relevant work experience required;
• At least three years of supervisory experience required;
• Experience developing new initiatives, programming, and program management required;
• Experience working with people experiencing homelessness required;
• Valid Driver's License required;
• Experience working in the criminal legal system preferred;
• Experience working in the social services setting preferred;
• Excellent organizational and interpersonal skills;
• Knowledge of the pretrial services arena, key stakeholders, and current issues and trends is preferred;
• Ability to work with people from diverse backgrounds in a culturally-responsive manner; and
• Exceptional communication skills, including interpersonal, written, and oral.

Position Type: Full time, in person, evening, and weekend hours required.

Position Location: Community-based across Brooklyn and other boroughs; Will also include work out of the Brooklyn Courthouse and Supervised Release Program offices.

Compensation: The compensation range for this position is $90,000 - $118,000 and is commensurate with experience.

Benefits: The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.

The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.

At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered.

In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted.

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