IT Helpdesk Analyst Internships
It helpdesk analyst internships give university students, recent graduates, and early-career switchers hands-on project experience, mentorship from working support engineers and IT professionals, and, at many employers, a path toward a full-time offer. Openings are concentrated in Consulting & Professional Services, with Leidos, Fishbeck, and RF-SMART among the employers posting roles now.
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Description
Are you a college student looking to jumpstart your career in Information Technology and cybersecurity while supporting critical defense missions?
Our IT Services team supports the Department of the Air Force (DAF), which include the United States Air Force and United States Space Force personnel along with geographically separated units across the National Capital Region (NCR). As a Helpdesk IT Support Intern, you will work side-by-side with experienced enterprise technicians at our Walk-Up Help Desk. You will gain direct, hands-on experience troubleshooting computer systems, setting up hardware, configuring mobile devices, and delivering first-class customer support to personnel in a professional government environment.
This internship is designed to bridge the gap between classroom theory and enterprise IT operations, giving you real-world technical skills in enterprise networking, system administration, and Defense IT practices.
Primary Responsibilities
-
Hands-On Desktop & Hardware Support:
- Shadow and assist technicians with setting up, unboxing, testing, and deploying laptops, desktops, monitors, docking stations, and peripherals.
- Help perform basic diagnostic checks and physical hardware swaps for walk-up customers.
-
Customer Service & Walk-Up Desk Operations:
- Act as a welcoming first point of contact for users arriving at the walk-up support center.
- Learn to log, document, categorize, and track customer support requests using enterprise ticketing software (such as Remedy or ServiceNow).
-
Software & Account Basics:
- Assist users with standard desktop applications, including Microsoft 365 (Word, Excel, Outlook, Teams), web browsers, and enterprise tools.
- Observe and assist senior technicians with basic Active Directory tasks (such as password resets and account unlock procedures).
- Learn how smart card authentication (Common Access Card / CAC) and digital certificates work in a secure government network.
-
Mobile Device Setup & Logistics:
- Support the team with basic provisioning, unboxing, and inventory tracking of enterprise mobile devices (iOS/Android).
- Assist in walking users through basic device enrollment and troubleshooting steps.
-
Inventory & Asset Management:
- Assist in logging incoming hardware, updating asset tracking spreadsheets/databases, and prepping retired equipment for proper disposal or reissue.
Basic Qualifications
- Currently enrolled in an accredited college or university pursuing an Associate or Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Computer Engineering, or a related field (Rising Sophomores, Juniors, or Seniors considered).
- U.S. Citizenship is required.
- Must have the ability to obtain and maintain a Department of Defense (DoD) Secret security clearance (or possess an active clearance). Leidos will guide you through this process.
- Familiarity with Windows 10/11 operating systems and Microsoft Office applications.
- Basic understanding of computer hardware c,
- omponents (RAM, hard drives, monitors, cables, ports).
- Strong communication and customer service orientation; comfortable speaking with customers and explaining basic technical steps in everyday terms.
- High level of dependability, integrity, and eagerness to learn new technologies.
Preferred Qualifications
- Prior experience in customer-facing roles (e.g., campus tech support, retail, campus help desk, or tutoring).
- Basic coursework completed in networking (TCP/IP, cabling, LAN concepts) or operating systems.
- Experience with or curiosity about mobile device configuration (Apple iOS / Android).
Work location and schedule
- National Capital Region (Pentagon / Joint Base Andrews / Joint Base Anacostia-Bolling)
- FT or PT, core business hours 8am-4pm, 10-12 week internship, target start early June 2027
- Limited public transportation options
What This Internship Offers You
- Direct Mentorship: Daily guidance from senior systems administrators and network engineers.
- Resume-Building Experience: Real-world enterprise exposure supporting high-profile DoD environments.
- Security Clearance Sponsorship: Opportunity to obtain and utilize a federal security clearance, opening doors for long-term career growth in government contracting and defense tech.
- Skill Development: Practical familiarity with DoD 8140 compliance, enterprise ticketing, and modern device management.
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. For more information, visit www.Leidos.com and https://careers.leidos.com/pages/afncr-its.
#AFNCR-LEIDOS
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
November 9, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $48,100.00 - $86,950.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Description
Are you a college student looking to jumpstart your career in Information Technology and cybersecurity while supporting critical defense missions?
Our IT Services team supports the Department of the Air Force (DAF), which include the United States Air Force and United States Space Force personnel along with geographically separated units across the National Capital Region (NCR). As a Helpdesk IT Support Intern, you will work side-by-side with experienced enterprise technicians at our Walk-Up Help Desk. You will gain direct, hands-on experience troubleshooting computer systems, setting up hardware, configuring mobile devices, and delivering first-class customer support to personnel in a professional government environment.
This internship is designed to bridge the gap between classroom theory and enterprise IT operations, giving you real-world technical skills in enterprise networking, system administration, and Defense IT practices.
Primary Responsibilities
-
Hands-On Desktop & Hardware Support:
- Shadow and assist technicians with setting up, unboxing, testing, and deploying laptops, desktops, monitors, docking stations, and peripherals.
- Help perform basic diagnostic checks and physical hardware swaps for walk-up customers.
-
Customer Service & Walk-Up Desk Operations:
- Act as a welcoming first point of contact for users arriving at the walk-up support center.
- Learn to log, document, categorize, and track customer support requests using enterprise ticketing software (such as Remedy or ServiceNow).
-
Software & Account Basics:
- Assist users with standard desktop applications, including Microsoft 365 (Word, Excel, Outlook, Teams), web browsers, and enterprise tools.
- Observe and assist senior technicians with basic Active Directory tasks (such as password resets and account unlock procedures).
- Learn how smart card authentication (Common Access Card / CAC) and digital certificates work in a secure government network.
-
Mobile Device Setup & Logistics:
- Support the team with basic provisioning, unboxing, and inventory tracking of enterprise mobile devices (iOS/Android).
- Assist in walking users through basic device enrollment and troubleshooting steps.
-
Inventory & Asset Management:
- Assist in logging incoming hardware, updating asset tracking spreadsheets/databases, and prepping retired equipment for proper disposal or reissue.
Basic Qualifications
- Currently enrolled in an accredited college or university pursuing an Associate or Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Computer Engineering, or a related field (Rising Sophomores, Juniors, or Seniors considered).
- U.S. Citizenship is required.
- Must have the ability to obtain and maintain a Department of Defense (DoD) Secret security clearance (or possess an active clearance). Leidos will guide you through this process.
- Familiarity with Windows 10/11 operating systems and Microsoft Office applications.
- Basic understanding of computer hardware c,
- omponents (RAM, hard drives, monitors, cables, ports).
- Strong communication and customer service orientation; comfortable speaking with customers and explaining basic technical steps in everyday terms.
- High level of dependability, integrity, and eagerness to learn new technologies.
Preferred Qualifications
- Prior experience in customer-facing roles (e.g., campus tech support, retail, campus help desk, or tutoring).
- Basic coursework completed in networking (TCP/IP, cabling, LAN concepts) or operating systems.
- Experience with or curiosity about mobile device configuration (Apple iOS / Android).
Work location and schedule
- National Capital Region (Pentagon / Joint Base Andrews / Joint Base Anacostia-Bolling)
- FT or PT, core business hours 8am-4pm, 10-12 week internship, target start early June 2027
- Limited public transportation options
What This Internship Offers You
- Direct Mentorship: Daily guidance from senior systems administrators and network engineers.
- Resume-Building Experience: Real-world enterprise exposure supporting high-profile DoD environments.
- Security Clearance Sponsorship: Opportunity to obtain and utilize a federal security clearance, opening doors for long-term career growth in government contracting and defense tech.
- Skill Development: Practical familiarity with DoD 8140 compliance, enterprise ticketing, and modern device management.
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. For more information, visit www.Leidos.com and https://careers.leidos.com/pages/afncr-its.
#AFNCR-LEIDOS
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
November 9, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $48,100.00 - $86,950.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
IT Helpdesk Analyst Internship Market
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
Tips for Your IT Helpdesk Analyst Internship Search
Apply earlier than you think necessary
Large employers open their summer it helpdesk analyst intern cohorts the preceding fall, and those slots fill before most students start looking. Smaller companies and co-op programs post closer to start dates, so openings appear throughout the year. Starting your search in early fall gives you access to the full range of programs.
Build a portfolio before you apply
Hiring teams expect limited work history from it helpdesk analyst intern candidates, so give them something else to assess. Document a home lab build, a troubleshooting walkthrough, or a ticketing-workflow project, name the tools you used, and make it easy to view. A concrete artifact does more work than a list of coursework alone.
Work your campus network and apply directly at the same time
Career fairs surface structured programs tied to your university, and professors or career center staff often know which employers recruit from your school before roles post publicly. Applying directly to smaller companies running their own cohorts alongside campus activity widens the pool you can reach in a single cycle.
Practice the it helpdesk analyst intern screen out loud
Most it helpdesk analyst intern interviews include a scenario or troubleshooting walkthrough where you diagnose a problem step by step. Practice explaining your reasoning out loud, not just arriving at the answer, because interviewers weigh how you think through a support issue as much as whether you resolve it correctly.
IT Helpdesk Analyst Internships: Frequently Asked Questions
How do I get an it helpdesk analyst internship?
Lead with coursework, personal projects, and a portfolio rather than work history, since hiring teams expect limited experience at the intern level. For it helpdesk analyst candidates, a documented home lab, ticketing system screenshots, or a troubleshooting write-up gives recruiters something concrete to assess. Combine direct applications with campus career fairs, where recruiters often move faster for students they meet in person.
Can an it helpdesk analyst internship turn into a full-time job?
Many employers extend return offers to strong interns, but conversion is never guaranteed. For it helpdesk analyst interns, what drives it most is consistent performance on real support tickets and projects, available headcount on the team at the time of your return-offer conversation, and clear communication about your interest early in the internship. Position for it without counting on it.
When should I apply for it helpdesk analyst internships?
Earlier than most candidates expect. Large employers recruit summer it helpdesk analyst interns the preceding fall, sometimes as early as September or October, and those cohorts fill before spring. Smaller companies and co-op programs post closer to their actual start dates, so openings appear year-round. Checking listings regularly rather than waiting for a single season gives you the widest set of options.
Are it helpdesk analyst internships paid?
Most professional it helpdesk analyst internships in the U.S. are paid. Compensation varies by company size, industry, and location, so there is no single standard. Listings show pay where the employer discloses it, which lets you compare options as you apply. Unpaid internships exist but are uncommon at established companies in this field.
What should an it helpdesk analyst internship resume include?
Lead with projects, not work history. Two or three documented projects showing the tools you used, the problem you solved, and where reviewers can see the work, such as a home lab write-up, a network configuration case study, or a ticketing-workflow diagram, give hiring teams something concrete to evaluate. Add relevant coursework, any certifications in progress, and keep the whole document to one page.
Can international students get it helpdesk analyst internships?
Yes. F-1 students can intern through CPT while enrolled or through OPT work authorization after finishing a degree, and the employer does not have to file anything for either, so many companies are open to international interns. Confirm your eligibility and timing with your university's international student office before accepting an offer.
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