IT Service Management Jobs in Connecticut
IT Service Management jobs in Connecticut concentrate in financial services, insurance, healthcare, and defense contracting, with steady demand from entry-level ITSM analysts through senior service delivery directors. The largest hiring activity is in Hartford, Stamford, and New Haven, where employers such as The Hartford, Cigna, and Yale New Haven Health maintain significant IT operations. The most in-demand specialties include ITIL process management, ServiceNow administration, and incident and change management. Find a role that fits below and apply directly.
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Job Details
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.
The Business Analyst position is an exciting opportunity working with external Employee Benefits (EB) customers to enable strategic data connections with their Enrollment and HRIS platforms. Working with our external clients, technology platform partners and EB business partners (Operations, Implementation, Sales, Claims, Client Relationship Managers, Product), the Business Analyst role will drive consultative conversations to determine the best data solution option for the Customer.
The Business Analyst is responsible for implementing timely, high quality inbound and outbound data connections using Application Programming Interfaces (API’s) and traditional Electronic Data Interface (EDI) File Feeds to support complex client needs. The Business Analyst will use a variety of skills such as relationship building, adaptability, consultation, data driven decision making and project management skills to prioritize work, respond to multiple deadlines, and balance concurrent tasks successfully in a fast-paced environment. The Business Analyst will spend approximately 25 percent of their time performing customer facing activities in calls and videoconferences.
Primary Job Duties:
Lead Customer data integration implementations providing consultative support with data exchange options involving API and File Feeds.
Co-lead technical implementation calls with Implementation Managers on topics related to data exchange, port and conversion (P&C) qualifying events and key integration requirements thereof.
Responsible for data integration configuration of internal and external systems and testing activities with Customer, HR Tech platform and The Hartford’s TPA.
Provide meaningful, clear consolidated feedback for the customer and their vendor partners.
Quickly troubleshoot and problem solve customer and vendor file data issues.
Collaborate with product, legal and/or underwriting as needed regarding product and agreement related matters.
Qualifications
Knowledge of various data exchange options – File Feeds and API’s.
Knowledge of data analysis tools such as SQL and MS Excel including advanced formulas and functions.
Knowledge of Insurance claims practices, processing, and customer experience.
Ability to craft and manage documentation that supports the effective delivery of technology that meets specific customer and business needs.
Ability to recognize customer data sensitivity and limit use and distribution of protected information to the minimum amount required.
Ability to critically analyze data, problem solve, make judgments as to reliability/accuracy of information received and support business performance.
Ability to multi-task while demonstrating the ability to prioritize and manage time effectively.
Be the face of The Hartford in building strong relationships with external clients, external technology platform partners, Implementation and Relationship Management Teams
Education and Experience Qualifications:
2 Years of experience with Employee Benefits Products (Life, Supplemental Health and Disability).
Familiarity or prior experience with HR Tech platforms.
Certifications/Licenses:
Workday or other HRIS Platform Certifications Preferred
For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 75MB download/10MB upload will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$82,400 - $123,600Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
Job Details
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.
The Business Analyst position is an exciting opportunity working with external Employee Benefits (EB) customers to enable strategic data connections with their Enrollment and HRIS platforms. Working with our external clients, technology platform partners and EB business partners (Operations, Implementation, Sales, Claims, Client Relationship Managers, Product), the Business Analyst role will drive consultative conversations to determine the best data solution option for the Customer.
The Business Analyst is responsible for implementing timely, high quality inbound and outbound data connections using Application Programming Interfaces (API’s) and traditional Electronic Data Interface (EDI) File Feeds to support complex client needs. The Business Analyst will use a variety of skills such as relationship building, adaptability, consultation, data driven decision making and project management skills to prioritize work, respond to multiple deadlines, and balance concurrent tasks successfully in a fast-paced environment. The Business Analyst will spend approximately 25 percent of their time performing customer facing activities in calls and videoconferences.
Primary Job Duties:
Lead Customer data integration implementations providing consultative support with data exchange options involving API and File Feeds.
Co-lead technical implementation calls with Implementation Managers on topics related to data exchange, port and conversion (P&C) qualifying events and key integration requirements thereof.
Responsible for data integration configuration of internal and external systems and testing activities with Customer, HR Tech platform and The Hartford’s TPA.
Provide meaningful, clear consolidated feedback for the customer and their vendor partners.
Quickly troubleshoot and problem solve customer and vendor file data issues.
Collaborate with product, legal and/or underwriting as needed regarding product and agreement related matters.
Qualifications
Knowledge of various data exchange options – File Feeds and API’s.
Knowledge of data analysis tools such as SQL and MS Excel including advanced formulas and functions.
Knowledge of Insurance claims practices, processing, and customer experience.
Ability to craft and manage documentation that supports the effective delivery of technology that meets specific customer and business needs.
Ability to recognize customer data sensitivity and limit use and distribution of protected information to the minimum amount required.
Ability to critically analyze data, problem solve, make judgments as to reliability/accuracy of information received and support business performance.
Ability to multi-task while demonstrating the ability to prioritize and manage time effectively.
Be the face of The Hartford in building strong relationships with external clients, external technology platform partners, Implementation and Relationship Management Teams
Education and Experience Qualifications:
2 Years of experience with Employee Benefits Products (Life, Supplemental Health and Disability).
Familiarity or prior experience with HR Tech platforms.
Certifications/Licenses:
Workday or other HRIS Platform Certifications Preferred
For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 75MB download/10MB upload will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$82,400 - $123,600Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
See All 47 IT Service Management Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
Find IT Service Management JobsIT Service Management Jobs by City in Connecticut
Where Connecticut roles are concentrated, by current openings.
IT Service Management Job Market in Connecticut
A snapshot from current Connecticut openings, updated as new roles post.
Who's Hiring
- Charles IT3
- Eversource Energy3
- ASML2
- The Hartford2
- Boehringer Ingelheim2
Top Industries Hiring
- Education2
- Insurance2
- Technology & Software2
- Electronics & Hardware2
- Banking & Financial Services2
What Connecticut Employers Look For
The qualifications that appear most often in IT service management jobs across Connecticut.
- ITIL Foundation certification or higher required by most Connecticut employers
- Three or more years of IT service desk or service delivery experience
- Hands-on experience with a major ITSM platform such as ServiceNow or BMC Remedy
- Strong knowledge of incident, problem, and change management processes
- Bachelor's degree in information technology, computer science, or a related field
- Familiarity with SLA management and IT performance reporting frameworks
IT Service Management Jobs in Connecticut: Frequently Asked Questions
How do you become a it service management in Connecticut?
Most Connecticut employers expect candidates to hold at least an ITIL Foundation certification, which you earn by passing a vendor-neutral exam offered through accredited testing providers. There is no Connecticut state license for this role. Hiring managers typically look for a bachelor's degree in a technology or business field combined with experience in a service desk or IT operations environment. Earning a ServiceNow Certified System Administrator credential strengthens applications significantly for Connecticut's insurance and healthcare employers.
How much do IT service managements make in Connecticut?
IT service managements in Connecticut earn a median of about $171,750 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $105,920 for the lowest 10% to over $290,600 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it service managements in Connecticut?
Connecticut it service management roles are posted by Charles IT, Eversource Energy, and ASML and others right now, based on current listings on Migrate Mate as of July 2026. Connecticut's concentration of large insurance carriers, financial institutions, and hospital systems means that enterprise-scale ITSM roles with formal ITIL frameworks are especially common here.
Which Connecticut cities have the most it service management jobs?
Hartford, Stamford, and Berlin account for the largest share of it service management openings in Connecticut. Hartford leads because it is home to major insurance and financial services headquarters, while Stamford draws demand from financial firms and corporate technology centers, and New Haven reflects the strong presence of Yale New Haven Health and university IT operations.
Are there remote it service management jobs in Connecticut?
Yes, and more than most fields. About 81% of it service management openings tied to Connecticut are remote or hybrid as of July 2026, reflecting how much of this work involves coordinating processes and managing platforms rather than on-site hardware. Roles focused on ServiceNow administration, ITIL process governance, and service reporting are the most likely to offer fully remote or hybrid arrangements.
How can I get hired as a it service management in Connecticut with little or no experience?
The most realistic entry path is a tier-one service desk position, which Connecticut's large employers in insurance and healthcare regularly post as associate or junior analyst roles. Organizations such as The Hartford and Cigna run formal IT associate programs and internship pipelines that welcome candidates from recent technology degree programs. Earning an ITIL Foundation certification before applying gives candidates a measurable edge, and lateral moves from help desk technician or desktop support roles are a well-traveled route into formal ITSM positions.
Where can I find and apply to it service management jobs in Connecticut?
You can find and apply to it service management jobs in Connecticut on Migrate Mate, which lists current Connecticut openings across industries including insurance, healthcare, and financial services. Find roles that fit your experience and location and apply directly to the employers posting them.
See All 47 IT Service Management Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
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