IT Service Management Jobs in Delaware
IT Service Management jobs in Delaware concentrate in financial services, government contracting, and life sciences, with steady demand from enterprise IT environments across Wilmington, Newark, and Dover. Major employers with lasting Delaware presences include JPMorgan Chase, Chemours, and Sallie Mae, all of which maintain large IT operations in the state. The most in-demand specialties are ITIL process management, ServiceNow administration, and incident and change management. See the openings below and apply to the ones that match your experience.
Find IT Service Management JobsOverview
Showing 5 of 11+ IT Service Management jobs
Director, Commercial IT – Business Partner, Patient Services
US Commercial Technology | Patient Access & Support Programs
Introduction to the Role
The US patient services landscape is undergoing rapid transformation – from hub and specialty pharmacy models to AI-driven engagement platforms and increasingly complex access and affordability challenges. This role sits at the intersection of that transformation and AstraZeneca’s ambition to be a data- and AI-led enterprise.
As Director, Commercial IT – Business Partner, Patient Services, you will be the senior technology partner for US Patient Services, encompassing Patient Affordability Programs (AZ&Me), Reimbursement Support (Access 360) and Field Market Access (Field Reimbursement Managers) and Support Programs (AZ IC), across the US business. You will combine deep hands-on expertise in Salesforce Life Sciences Cloud with a practitioner-level grasp of AI engineering and agile delivery to design, build, and ship solutions that genuinely move the needle for patients and the business.
Critically, you will act as a thought leader – bringing an informed, current view of the external US healthcare environment to every conversation, shaping the technology roadmap from the outside-in, and helping business partners understand what is possible as well as what is necessary. You will engage with a wide range of stakeholders from senior leadership to front-line operations teams, and you will be measured on what gets delivered.
Accountabilities
Thought Leadership & Strategic Direction
Serve as the domain authority on technology and digital trends relevant to US patient services – including access programs, hub services, copay and free-drug programs, and specialty pharmacy dynamics – proactively bringing external insight into internal strategy.
Shape a multi-year technology roadmap for Patient Services IT that reflects the evolving US payer, regulatory, and patient-engagement landscape.
Act as a credible strategic advisor to senior business leaders, translating complex technology possibilities into clear business value.
Salesforce Life Sciences Cloud & AI Engineering
Own the end-to-end design and evolution of Salesforce Life Sciences Cloud capabilities supporting patient programs, including Health Cloud, Service Cloud, Experience Cloud, and Data Cloud integrations.
Lead the identification, evaluation, and engineering of AI-powered solutions – including generative AI, predictive models, and intelligent automation – that enhance patient support, access decision-making, and program operations.
Partner with Commercial AI, Data Science, and Enterprise Architecture teams to ensure AI solutions are robust, explainable, compliant, and production-ready.
Define and govern the technical architecture for patient services platforms, ensuring scalability, security, and integration with enterprise systems (ERP, MDM, specialty pharmacy feeds, hub vendor platforms).
Agile Delivery & Execution
Drive a delivery-first culture: own the end-to-end delivery of technology solutions from discovery through production, holding yourself and your team accountable to committed outcomes, not just activities.
Lead agile ceremonies (sprint planning, backlog refinement, retrospectives) and ensure agile ways of working are applied consistently and effectively across the portfolio.
Establish clear KPIs and delivery metrics; report progress transparently to stakeholders at all levels, escalating risks early and resolving blockers decisively.
Manage and prioritise a complex programme of concurrent initiatives, balancing strategic build with tactical BAU needs.
Stakeholder Engagement & Business Partnership
Build trusted relationships across the full stakeholder spectrum – from Executive and VP-level business sponsors to programme managers, operations leads, and third-party hub and specialty pharmacy vendors.
Ensure technology strategy is co-created with business leaders rather than handed down.
Partner with Global Commercial IT, Enterprise Architecture, Legal, Compliance, and Privacy teams to ensure solutions meet all regulatory and GxP requirements.
Mentor and develop a team of Business Analysts, fostering deep domain knowledge and a delivery mindset; share best practice across relevant communities of practice.
Quality, Compliance & Continuous Improvement
Ensure all solutions adhere to AstraZeneca’s quality, compliance, and data governance standards, including applicable GxP requirements.
Drive continuous improvement in process, tooling, and team capability – regularly reviewing what is working and acting on findings.
Essential Skills & Experience:
Technical and Educational Expertise:
Bachelor's Degree
Minimum 7+ years of relevant experience
Deep hands-on experience with Salesforce Life Sciences Cloud (Health Cloud, Service Cloud, Experience Cloud, Data Cloud). Ability to architect solutions, guide technical teams, and engage credibly with Salesforce partners and other technology vendors.
Demonstrable experience designing and delivering AI-powered solutions – including use of large language models, predictive analytics, or intelligent automation – in a commercial or patient services context. Familiarity with AI development tools, prompt engineering, RAG architectures, and responsible AI frameworks.
Deep experience working with complex integrated technology environments, including API design, data pipelines, and third-party platform integrations (specialty pharmacy, hub service providers, EHR/EMR, MDM).
US Healthcare & Patient Services Domain Knowledge
Extensive knowledge of the US patient services ecosystem: hub services, patient support programs (PSPs and PAPs), specialty pharmacy operations, prior authorisation workflows, copay and free-drug affordability programs, and patient safety/pharmacovigilance reporting obligations.
Current, informed understanding of the US healthcare access environment, including payer dynamics, PBM landscape, federal and state affordability policy, and the competitive context for pharmaceutical patient services.
Ability to translate external healthcare trends into actionable technology strategy and to position this perspective confidently with senior business and technology leaders.
Delivery & Agile
Proven track record of delivering complex technology programmes on time and to agreed outcomes in a large, matrixed organisation.
Strong command of agile delivery methodologies (Scrum, SAFe, or equivalent); experience as a senior practitioner, not just a process follower.
Highly organised with the discipline to manage multiple concurrent workstreams without losing sight of individual delivery commitments.
Stakeholder Management & Leadership
Exceptional ability to engage, influence, and build credibility with stakeholders at all levels – from senior executives to operational teams – adjusting communication style and depth accordingly.
Strong executive presence with excellent written and verbal communication skills; able to present complex technical concepts clearly to non-technical audiences.
Demonstrated experience in IT business partnership, technology product management, or equivalent roles, with significant tenure in pharmaceutical, biotech, or healthcare.
Desirable Skills & Experience
Advanced degree or relevant professional certifications (Salesforce, SAFe, cloud architecture) advantageous.
Experience delivering GxP-validated systems in a regulated pharmaceutical environment.
Hands-on experience with AI/ML platforms (e.g., AWS SageMaker, Azure OpenAI, Salesforce Einstein, Agentforce) and the practical realities of taking AI models to production.
Familiarity with US HIPAA, state privacy laws, and their implications for patient data and program technology.
Experience managing third-party technology vendors and system integrators, including contract and performance management.
Experience of virtual-first, globally distributed team collaboration.
Coaching, mentoring, or people leadership experience.
Why This Role
AstraZeneca is on a journey to become a digital and data-led enterprise, and Patient Services is one of the areas where that ambition is most tangible – where the right technology decision directly affects whether a patient can access and stay on a life-changing medicine. This role offers rare scope: the technical depth of owning a Salesforce Life Sciences Cloud and AI platform, the strategic reach of advising senior business leaders, and the satisfaction of shipping things that matter.
We offer a culture of genuine innovation, psychological safety to challenge the status quo, and significant investment in personal development. If you are a delivery-focused technologist with deep domain knowledge, strong opinions, and the credibility to bring others along with you, we want to hear from you.
Date Posted
30-Jun-2026Closing Date
20-Jul-2026Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.
Director, Commercial IT – Business Partner, Patient Services
US Commercial Technology | Patient Access & Support Programs
Introduction to the Role
The US patient services landscape is undergoing rapid transformation – from hub and specialty pharmacy models to AI-driven engagement platforms and increasingly complex access and affordability challenges. This role sits at the intersection of that transformation and AstraZeneca’s ambition to be a data- and AI-led enterprise.
As Director, Commercial IT – Business Partner, Patient Services, you will be the senior technology partner for US Patient Services, encompassing Patient Affordability Programs (AZ&Me), Reimbursement Support (Access 360) and Field Market Access (Field Reimbursement Managers) and Support Programs (AZ IC), across the US business. You will combine deep hands-on expertise in Salesforce Life Sciences Cloud with a practitioner-level grasp of AI engineering and agile delivery to design, build, and ship solutions that genuinely move the needle for patients and the business.
Critically, you will act as a thought leader – bringing an informed, current view of the external US healthcare environment to every conversation, shaping the technology roadmap from the outside-in, and helping business partners understand what is possible as well as what is necessary. You will engage with a wide range of stakeholders from senior leadership to front-line operations teams, and you will be measured on what gets delivered.
Accountabilities
Thought Leadership & Strategic Direction
Serve as the domain authority on technology and digital trends relevant to US patient services – including access programs, hub services, copay and free-drug programs, and specialty pharmacy dynamics – proactively bringing external insight into internal strategy.
Shape a multi-year technology roadmap for Patient Services IT that reflects the evolving US payer, regulatory, and patient-engagement landscape.
Act as a credible strategic advisor to senior business leaders, translating complex technology possibilities into clear business value.
Salesforce Life Sciences Cloud & AI Engineering
Own the end-to-end design and evolution of Salesforce Life Sciences Cloud capabilities supporting patient programs, including Health Cloud, Service Cloud, Experience Cloud, and Data Cloud integrations.
Lead the identification, evaluation, and engineering of AI-powered solutions – including generative AI, predictive models, and intelligent automation – that enhance patient support, access decision-making, and program operations.
Partner with Commercial AI, Data Science, and Enterprise Architecture teams to ensure AI solutions are robust, explainable, compliant, and production-ready.
Define and govern the technical architecture for patient services platforms, ensuring scalability, security, and integration with enterprise systems (ERP, MDM, specialty pharmacy feeds, hub vendor platforms).
Agile Delivery & Execution
Drive a delivery-first culture: own the end-to-end delivery of technology solutions from discovery through production, holding yourself and your team accountable to committed outcomes, not just activities.
Lead agile ceremonies (sprint planning, backlog refinement, retrospectives) and ensure agile ways of working are applied consistently and effectively across the portfolio.
Establish clear KPIs and delivery metrics; report progress transparently to stakeholders at all levels, escalating risks early and resolving blockers decisively.
Manage and prioritise a complex programme of concurrent initiatives, balancing strategic build with tactical BAU needs.
Stakeholder Engagement & Business Partnership
Build trusted relationships across the full stakeholder spectrum – from Executive and VP-level business sponsors to programme managers, operations leads, and third-party hub and specialty pharmacy vendors.
Ensure technology strategy is co-created with business leaders rather than handed down.
Partner with Global Commercial IT, Enterprise Architecture, Legal, Compliance, and Privacy teams to ensure solutions meet all regulatory and GxP requirements.
Mentor and develop a team of Business Analysts, fostering deep domain knowledge and a delivery mindset; share best practice across relevant communities of practice.
Quality, Compliance & Continuous Improvement
Ensure all solutions adhere to AstraZeneca’s quality, compliance, and data governance standards, including applicable GxP requirements.
Drive continuous improvement in process, tooling, and team capability – regularly reviewing what is working and acting on findings.
Essential Skills & Experience:
Technical and Educational Expertise:
Bachelor's Degree
Minimum 7+ years of relevant experience
Deep hands-on experience with Salesforce Life Sciences Cloud (Health Cloud, Service Cloud, Experience Cloud, Data Cloud). Ability to architect solutions, guide technical teams, and engage credibly with Salesforce partners and other technology vendors.
Demonstrable experience designing and delivering AI-powered solutions – including use of large language models, predictive analytics, or intelligent automation – in a commercial or patient services context. Familiarity with AI development tools, prompt engineering, RAG architectures, and responsible AI frameworks.
Deep experience working with complex integrated technology environments, including API design, data pipelines, and third-party platform integrations (specialty pharmacy, hub service providers, EHR/EMR, MDM).
US Healthcare & Patient Services Domain Knowledge
Extensive knowledge of the US patient services ecosystem: hub services, patient support programs (PSPs and PAPs), specialty pharmacy operations, prior authorisation workflows, copay and free-drug affordability programs, and patient safety/pharmacovigilance reporting obligations.
Current, informed understanding of the US healthcare access environment, including payer dynamics, PBM landscape, federal and state affordability policy, and the competitive context for pharmaceutical patient services.
Ability to translate external healthcare trends into actionable technology strategy and to position this perspective confidently with senior business and technology leaders.
Delivery & Agile
Proven track record of delivering complex technology programmes on time and to agreed outcomes in a large, matrixed organisation.
Strong command of agile delivery methodologies (Scrum, SAFe, or equivalent); experience as a senior practitioner, not just a process follower.
Highly organised with the discipline to manage multiple concurrent workstreams without losing sight of individual delivery commitments.
Stakeholder Management & Leadership
Exceptional ability to engage, influence, and build credibility with stakeholders at all levels – from senior executives to operational teams – adjusting communication style and depth accordingly.
Strong executive presence with excellent written and verbal communication skills; able to present complex technical concepts clearly to non-technical audiences.
Demonstrated experience in IT business partnership, technology product management, or equivalent roles, with significant tenure in pharmaceutical, biotech, or healthcare.
Desirable Skills & Experience
Advanced degree or relevant professional certifications (Salesforce, SAFe, cloud architecture) advantageous.
Experience delivering GxP-validated systems in a regulated pharmaceutical environment.
Hands-on experience with AI/ML platforms (e.g., AWS SageMaker, Azure OpenAI, Salesforce Einstein, Agentforce) and the practical realities of taking AI models to production.
Familiarity with US HIPAA, state privacy laws, and their implications for patient data and program technology.
Experience managing third-party technology vendors and system integrators, including contract and performance management.
Experience of virtual-first, globally distributed team collaboration.
Coaching, mentoring, or people leadership experience.
Why This Role
AstraZeneca is on a journey to become a digital and data-led enterprise, and Patient Services is one of the areas where that ambition is most tangible – where the right technology decision directly affects whether a patient can access and stay on a life-changing medicine. This role offers rare scope: the technical depth of owning a Salesforce Life Sciences Cloud and AI platform, the strategic reach of advising senior business leaders, and the satisfaction of shipping things that matter.
We offer a culture of genuine innovation, psychological safety to challenge the status quo, and significant investment in personal development. If you are a delivery-focused technologist with deep domain knowledge, strong opinions, and the credibility to bring others along with you, we want to hear from you.
Date Posted
30-Jun-2026Closing Date
20-Jul-2026Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.
See All 11 IT Service Management Jobs in Delaware
Find roles in Delaware that match your experience and apply in just a few clicks.
Find IT Service Management JobsIT Service Management Jobs by City in Delaware
Where Delaware roles are concentrated, by current openings.
IT Service Management Job Market in Delaware
A snapshot from current Delaware openings, updated as new roles post.
Who's Hiring
- Chemours2
- Essity1
- AstraZeneca1
- ChristianaCare1
- AAA Club Alliance1
Top Industries Hiring
- Consumer Goods1
- Hospitality & Tourism1
- Banking & Financial Services1
What Delaware Employers Look For
The qualifications that appear most often in IT service management jobs across Delaware.
- ITIL 4 Foundation certification or higher is required or strongly preferred
- Experience with ServiceNow or a comparable ITSM platform in an enterprise environment
- Proven ability to manage incident, change, and problem management processes end to end
- Bachelor's degree in information technology, computer science, or a related field
- Familiarity with ITIL-aligned service desk operations and SLA reporting
- Strong communication skills for cross-functional stakeholder coordination and vendor management
IT Service Management Jobs in Delaware: Frequently Asked Questions
How do you become a it service management in Delaware?
The most direct path is earning an ITIL 4 Foundation certification, which Delaware employers consistently list as a baseline credential, followed by hands-on experience in a service desk or IT operations role. A bachelor's degree in information technology or computer science strengthens most applications. Delaware does not require a state-issued license for IT service management roles, so certifications like ITIL, CompTIA, and platform credentials such as ServiceNow Certified System Administrator carry the most hiring weight.
How much do IT service managements make in Delaware?
IT service managements in Delaware earn a median of about $168,500 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $124,290 for the lowest 10% to over $310,250 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it service managements in Delaware?
Companies currently hiring it service managements in Delaware include Chemours, Essity, and AstraZeneca, per current listings on Migrate Mate as of July 2026. Delaware's concentration of financial institutions and life sciences firms means ITSM roles here frequently require experience supporting regulated environments with strict change management controls.
Which Delaware cities have the most it service management jobs?
The cities with the most it service management openings in Delaware are Wilmington, Dover, and Newark. Wilmington leads because of its dense cluster of financial services headquarters and corporate IT centers, while Newark benefits from the University of Delaware's research and technology ecosystem, and Dover draws roles tied to state government IT and defense-adjacent contractors.
Are there remote it service management jobs in Delaware?
Yes, and more than most fields. IT service management is largely desk-based and process-oriented, making it well suited to remote and hybrid arrangements. About 83% of it service management openings tied to Delaware are remote or hybrid as of July 2026, reflecting how broadly the role has moved off-site. Process governance, reporting, and ServiceNow administration are the functions most commonly offered as fully remote.
How can I get hired as a it service management in Delaware with little or no experience?
The most realistic entry point is a service desk analyst or IT support specialist role, which large Delaware employers in financial services and state government use as a pipeline into ITSM. Pursuing an ITIL 4 Foundation certification before applying signals process knowledge even without direct ITSM title experience. Chemours, JPMorgan Chase, and Delaware state agencies periodically bring on associates through IT rotational or entry-level operations programs. Lateral moves from help desk, desktop support, or IT coordinator positions are the most common internal paths into a formal service management function.
Where can I find and apply to it service management jobs in Delaware?
You can find and apply to it service management jobs in Delaware on Migrate Mate, which lists current Delaware openings. Search the roles that fit your experience level and specialization, then apply directly to the ones that match.
See All 11 IT Service Management Jobs in Delaware
Find roles in Delaware that match your experience and apply in just a few clicks.
Find IT Service Management Jobs