IT Service Management Jobs in Oklahoma
IT Service Management jobs in Oklahoma are concentrated in state government agencies, energy and utilities, healthcare networks, and financial services, with openings at every level from help desk analyst to ITSM program director. Oklahoma City and Tulsa anchor the market, where employers such as ONEOK, Mercy Health, and the Oklahoma Department of Human Services maintain large IT operations. The most in-demand specialties are ServiceNow administration, ITIL process design, and incident and change management. Scan the live roles below and apply to whichever ones fit.
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Take Charge of Your Career at Interstates
At Interstates, we don't just show up to work, we show up for each other. From our headquarters in Iowa to job sites across the country, we're doing award-winning electrical, controls, automation, and OT work that powers industrial facilities for clients here in the U.S. and around the world. Whether you're bending conduit, wiring panels, writing code, supporting projects, or helping things run behind the scenes, you'll be part of a crew that works hard, shares laughs, and takes pride in doing quality work. We believe in building strong teams, doing the right thing, and making a difference in the communities where we live. If you want to grow and do meaningful work, you'll feel at home here.
The IT Field Support Specialist II is a field-focused IT generalist who provides hands-on and virtual support for Interstates jobsites, regional offices, and project locations. The role supports craft workers, site supervisors, and project teams by keeping hardware, software, connectivity, and standard IT processes working reliably, while traveling to key jobsites during ramp-up periods, outages, routine maintenance, and craft-focused events.
When not traveling, the Specialist handles standard IT support tickets from Tulsa or a home office and stays fully engaged with the IT Support team. They also serve as a subject-matter expert for jobsite and craft technology, documenting best practices, creating knowledge articles and SOPs, and helping standardize support so issues can be resolved without requiring a site visit.
Essential Duties and Responsibilities:
- Provide hands-on and remote IT support for jobsites, trailers, regional offices, and project locations.
- Serve as the primary IT presence in the field for craft workers, site supervisors, and project teams.
- Troubleshoot, configure, and replace field devices including laptops, monitors, printers, scanners, iPads, and video units.
- Support basic jobsite networking and connectivity, including access points, switches, Starlink or similar equipment, and cabling under direction.
- Perform proactive site walkthroughs to identify and resolve IT issues before they impact work.
- Respond to on-site issues that may otherwise remain unresolved due to distance from centralized IT resources.
- Capture field knowledge and turn it into articles, guides, and SOPs for the broader IT team.
- Help standardize jobsite support and enable remote troubleshooting to reduce the need for site visits.
- Coordinate with IT Support, Network Support, Systems Administration, Cybersecurity, and field leadership to align work with company standards.
- Work general IT support tickets when not traveling and capacity allows.
- Ensure compliance with security, privacy, and acceptable-use policies.
Required Qualifications:
- Associate or bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience accepted.
- 4+ years of hands-on IT support experience in hardware, software, and basic networking, preferably in a field, multi-site, or distributed environment.
- Working knowledge of Windows endpoints, Microsoft 365, printers, scanners, peripherals, video conferencing, and standard business applications.
- Basic networking skills, including the ability to install, validate, and troubleshoot access points, switches, and site connectivity under direction.
- Ability to work independently in unstructured environments, prioritize effectively, and use sound judgment without constant supervision.
- Strong written communication skills with the ability to create knowledge articles, SOPs, and technical documentation.
Preferred Qualifications:
- Experience supporting IT in construction, manufacturing, field operations, or industrial environments.
- Familiarity with endpoint management, MDM, device imaging, and asset lifecycle processes.
- Exposure to Meraki access points, Cisco networking gear, Starlink, or similar field connectivity solutions.
- Experience with ITSM tools such as Freshservice or ServiceNow; ITIL Foundation awareness preferred.
- Experience creating knowledge bases, writing SOPs, or leading informal training and peer enablement.
- Familiarity with modular design, systems thinking, continual process improvement, DevOps, SDLC, or related IT concepts.
- Relevant certifications such as CompTIA A+, Network+, Microsoft credentials, Tanium, or similar are highly desired.
What We Offer:
- Opportunities for professional growth and career advancement.
- Engaged, collaborative teams and a culture focused on innovation and quality.
- Support for licensure, continuing education, and professional development.
- Inclusive environment with competitive benefits.
Travel: Willingness and ability to travel up to 50% to jobsites and regional offices, including construction environments; valid driver's license and ability to meet company travel requirements.
Compensation: The pay range for this position is $51,910 to $64,890+ benefits. Our salary ranges are determined by the experience and education required, and level of responsibility. The range posted for this role represents a range that Interstates, in good faith, believes it is willing to pay at the time of this posting. The pay is determined by job related skills, training, education, and experience.
Application End Date: August 31, 2026
Interstates Describes Its Culture as: Family-Like:
- Caring co-workers treat each other like family
- Be treated like an individual, not just a number
- Flexible schedules allow you to focus on your personal life as well as work-life
- Lunch gatherings and social activities promotes fun and camaraderie
- Support charities and your community through events sponsored and hosted by Interstates
Benefits:
- Competitive Pay so you know you are valued
- 401(k) to help you plan for your future
- Health, Dental, and Vision Insurance with different options to meet your needs
- Vacation so you can focus on you
- Performance Bonus
- Established Career Paths to help plan your future
- Career Coaches that are focused on your success
What You Should Know Before You Apply
Interstates may collect personal information as part of your job application, such as your contact details, work history, education, and any information you provide. This information is used only for recruitment, to evaluate your candidacy, and to meet legal requirements. For details about our privacy practices and your rights under the California Consumer Privacy Act (CCPA), please see our Privacy Policy. By applying, you acknowledge that you have reviewed this notice.
Interstates is an EEO provider and offers a drug-free workplace. Employment at Interstates is at-will and may be terminated at any time with or without notice or cause, except as otherwise provided by law.
Take Charge of Your Career at Interstates
At Interstates, we don't just show up to work, we show up for each other. From our headquarters in Iowa to job sites across the country, we're doing award-winning electrical, controls, automation, and OT work that powers industrial facilities for clients here in the U.S. and around the world. Whether you're bending conduit, wiring panels, writing code, supporting projects, or helping things run behind the scenes, you'll be part of a crew that works hard, shares laughs, and takes pride in doing quality work. We believe in building strong teams, doing the right thing, and making a difference in the communities where we live. If you want to grow and do meaningful work, you'll feel at home here.
The IT Field Support Specialist II is a field-focused IT generalist who provides hands-on and virtual support for Interstates jobsites, regional offices, and project locations. The role supports craft workers, site supervisors, and project teams by keeping hardware, software, connectivity, and standard IT processes working reliably, while traveling to key jobsites during ramp-up periods, outages, routine maintenance, and craft-focused events.
When not traveling, the Specialist handles standard IT support tickets from Tulsa or a home office and stays fully engaged with the IT Support team. They also serve as a subject-matter expert for jobsite and craft technology, documenting best practices, creating knowledge articles and SOPs, and helping standardize support so issues can be resolved without requiring a site visit.
Essential Duties and Responsibilities:
- Provide hands-on and remote IT support for jobsites, trailers, regional offices, and project locations.
- Serve as the primary IT presence in the field for craft workers, site supervisors, and project teams.
- Troubleshoot, configure, and replace field devices including laptops, monitors, printers, scanners, iPads, and video units.
- Support basic jobsite networking and connectivity, including access points, switches, Starlink or similar equipment, and cabling under direction.
- Perform proactive site walkthroughs to identify and resolve IT issues before they impact work.
- Respond to on-site issues that may otherwise remain unresolved due to distance from centralized IT resources.
- Capture field knowledge and turn it into articles, guides, and SOPs for the broader IT team.
- Help standardize jobsite support and enable remote troubleshooting to reduce the need for site visits.
- Coordinate with IT Support, Network Support, Systems Administration, Cybersecurity, and field leadership to align work with company standards.
- Work general IT support tickets when not traveling and capacity allows.
- Ensure compliance with security, privacy, and acceptable-use policies.
Required Qualifications:
- Associate or bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience accepted.
- 4+ years of hands-on IT support experience in hardware, software, and basic networking, preferably in a field, multi-site, or distributed environment.
- Working knowledge of Windows endpoints, Microsoft 365, printers, scanners, peripherals, video conferencing, and standard business applications.
- Basic networking skills, including the ability to install, validate, and troubleshoot access points, switches, and site connectivity under direction.
- Ability to work independently in unstructured environments, prioritize effectively, and use sound judgment without constant supervision.
- Strong written communication skills with the ability to create knowledge articles, SOPs, and technical documentation.
Preferred Qualifications:
- Experience supporting IT in construction, manufacturing, field operations, or industrial environments.
- Familiarity with endpoint management, MDM, device imaging, and asset lifecycle processes.
- Exposure to Meraki access points, Cisco networking gear, Starlink, or similar field connectivity solutions.
- Experience with ITSM tools such as Freshservice or ServiceNow; ITIL Foundation awareness preferred.
- Experience creating knowledge bases, writing SOPs, or leading informal training and peer enablement.
- Familiarity with modular design, systems thinking, continual process improvement, DevOps, SDLC, or related IT concepts.
- Relevant certifications such as CompTIA A+, Network+, Microsoft credentials, Tanium, or similar are highly desired.
What We Offer:
- Opportunities for professional growth and career advancement.
- Engaged, collaborative teams and a culture focused on innovation and quality.
- Support for licensure, continuing education, and professional development.
- Inclusive environment with competitive benefits.
Travel: Willingness and ability to travel up to 50% to jobsites and regional offices, including construction environments; valid driver's license and ability to meet company travel requirements.
Compensation: The pay range for this position is $51,910 to $64,890+ benefits. Our salary ranges are determined by the experience and education required, and level of responsibility. The range posted for this role represents a range that Interstates, in good faith, believes it is willing to pay at the time of this posting. The pay is determined by job related skills, training, education, and experience.
Application End Date: August 31, 2026
Interstates Describes Its Culture as: Family-Like:
- Caring co-workers treat each other like family
- Be treated like an individual, not just a number
- Flexible schedules allow you to focus on your personal life as well as work-life
- Lunch gatherings and social activities promotes fun and camaraderie
- Support charities and your community through events sponsored and hosted by Interstates
Benefits:
- Competitive Pay so you know you are valued
- 401(k) to help you plan for your future
- Health, Dental, and Vision Insurance with different options to meet your needs
- Vacation so you can focus on you
- Performance Bonus
- Established Career Paths to help plan your future
- Career Coaches that are focused on your success
What You Should Know Before You Apply
Interstates may collect personal information as part of your job application, such as your contact details, work history, education, and any information you provide. This information is used only for recruitment, to evaluate your candidacy, and to meet legal requirements. For details about our privacy practices and your rights under the California Consumer Privacy Act (CCPA), please see our Privacy Policy. By applying, you acknowledge that you have reviewed this notice.
Interstates is an EEO provider and offers a drug-free workplace. Employment at Interstates is at-will and may be terminated at any time with or without notice or cause, except as otherwise provided by law.
See All 53 IT Service Management Jobs in Oklahoma
Find roles in Oklahoma that match your experience and apply in just a few clicks.
Find IT Service Management JobsIT Service Management Jobs by City in Oklahoma
Where Oklahoma roles are concentrated, by current openings.
IT Service Management Job Market in Oklahoma
A snapshot from current Oklahoma openings, updated as new roles post.
Who's Hiring
- Williams5
- BOK Financial5
- AAON3
- CBIZ2
- OU Health2
Top Industries Hiring
- Manufacturing4
- Energy3
- Retail3
- Government & Public Sector3
- Banking & Financial Services3
What Oklahoma Employers Look For
The qualifications that appear most often in IT service management jobs across Oklahoma.
- ITIL 4 Foundation certification or higher required or strongly preferred
- Hands-on experience administering an ITSM platform such as ServiceNow or Remedy
- Bachelor's degree in information technology, computer science, or a related field
- Proven ability to manage incident, problem, change, and service request workflows
- Experience developing service catalogs, SLAs, and IT operational documentation
- Strong communication skills for coordinating across technical and business stakeholders
IT Service Management Jobs in Oklahoma: Frequently Asked Questions
How do you become a it service management in Oklahoma?
Most IT service management roles in Oklahoma require a bachelor's degree in information technology, computer science, or business information systems, combined with ITIL 4 Foundation certification. Oklahoma does not issue a state license for this role, so hiring decisions hinge on that certification, hands-on ITSM platform experience, and a portfolio of process improvements. Candidates often enter through help desk or systems analyst positions at Oklahoma state agencies, healthcare systems, or energy companies before moving into dedicated ITSM roles.
How much do IT service managements make in Oklahoma?
IT service managements in Oklahoma earn a median of about $137,280 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $82,970 for the lowest 10% to over $214,590 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it service managements in Oklahoma?
Employers hiring it service managements in Oklahoma right now include Williams, BOK Financial, and AAON, based on current listings on Migrate Mate as of July 2026. Oklahoma's energy sector, state government agencies, and regional healthcare networks are the most consistent sources of full-time ITSM openings in the state.
Which Oklahoma cities have the most it service management jobs?
The Oklahoma cities with the most it service management openings are Tulsa, Oklahoma City, and Edmond. Oklahoma City leads because of the high concentration of state government offices, healthcare systems, and energy company headquarters located there, while Tulsa's refining, manufacturing, and financial services employers generate steady demand for ITSM professionals in the northeastern part of the state.
Are there remote it service management jobs in Oklahoma?
Yes, and more than most fields. About 50% of it service management openings tied to Oklahoma are remote or hybrid as of July 2026, reflecting how much of the work centers on platform administration, documentation, and process governance rather than on-site hardware. Roles focused on ServiceNow development, ITIL process design, and change management tend to be the most consistently offered as remote positions.
How can I get hired as a it service management in Oklahoma with little or no experience?
The most realistic entry path is a help desk or IT support analyst role at a large Oklahoma employer, then building toward ITSM responsibilities from there. Oklahoma state agencies, Mercy Health, and OU Health regularly post entry-level IT support positions that expose candidates to ticketing systems and service workflows. Earning ITIL 4 Foundation certification before applying and building a small portfolio of process documentation or workflow improvements significantly strengthens applications at both government and healthcare employers in the state.
Where can I find and apply to it service management jobs in Oklahoma?
You can find and apply to it service management jobs in Oklahoma on Migrate Mate, which lists current Oklahoma openings from employers across the state. Search the roles available, identify the ones that match your experience and specialization, and apply directly to the positions that fit.
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