IT Support Engineer Jobs in Atlanta, GA

We are seeking a detail-oriented and proactive Legal Operations & IT Support Specialist to support the daily operations of our client.

Position Summary

This role combines legal operations management (60%) with IT support responsibilities (40%). The primary focus is overseeing the firm’s case management software, ensuring accurate usage by attorneys and staff, improving workflows, and providing technical support for day-to-day technology needs. More involved IT needs will be handled by service desk technicians.

The ideal candidate is highly organized, tech-savvy, service-oriented, and comfortable working directly with legal professionals to improve efficiency and compliance with firm procedures. This is a 100% in-person position.

Key Responsibilities

Legal Operations & Case Management (60%)

· Administer and maintain the firm’s case management system and related legal technology platforms

· Ensure attorneys, paralegals, and legal staff properly utilize case management software, according to firm standards and workflows

· Develop, document, and enforce best practices for matter intake, case tracking, document management, calendaring, and reporting

· Conduct staff training sessions and provide ongoing support for software usage and workflow processes

· Monitor data accuracy, completeness, and compliance within the case management system

· Generate operational and productivity reports for firm leadership

· Coordinate with software vendors regarding updates, troubleshooting, and system enhancements

IT Support (40%)

· Provide first-level technical support for attorneys and staff

· Resolve end-user problems such as password resets, printer troubleshooting, peripheral replacement (scanners, keyboard/mice), and basic application errors

· Troubleshoot issues related to Microsoft 365, email, document management systems, and remote access tools

· Coordinate with external IT vendors or managed service providers as needed

· Set up and configure user accounts, workstations, and equipment for new hires

· Assist with maintaining cybersecurity best practices and user compliance

· Support conference room technology, video conferencing platforms, and office technology systems

· Document support requests and resolutions in a timely manner

· Help maintain inventory of firm hardware and software assets

Qualifications

· Bachelor’s degree or equivalent work experience preferred

· 3+ years of experience in legal operations, law firm administration, legal technology, or IT support

· Experience working with legal case management software such as Litify, or Filevine or similar platforms

· Experience in a law firm or legal services environment

· Strong understanding of law firm workflows and legal staff operations

· Familiarity with document management systems and legal billing software

· Proficiency with Microsoft 365 and standard office technologies

· Basic knowledge of networking, cybersecurity, and user administration

· Experience creating process documentation and training materials

· Excellent troubleshooting and problem solving skills

· Strong communication and interpersonal skills with the ability to train and support non-technical users

· Ability to manage multiple priorities in a fast-paced legal environment

· High level of professionalism and confidentiality

Note

· This job description does not constitute an offer of employment.

Pay: From $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person