IT Support Engineer Jobs in San Antonio, TX

Our Technology Department is looking for an IT Helpdesk Support Specialist to join our team.

Full time with benefits, including Employer Paid Medical for Employee, Paid Time Off, Paid Holidays, a generous 401K match. Salary commensurate with experience.

POSITION SCOPE

• Provide professional, efficient, and approachable support and service.
• Coordinate, diagnose and troubleshoot incoming employee calls and work order tickets.
• Set up new employee email account, computer station, laptop, etc.
• Provides ticket status updates to management and end-users.
• Supports and maintains effective relationships with end users and outside providers.
• May require occasional after-hours support.
• Assist in development and implementation of standard operating procedures and

• Provides support services to employees with technical problems and information

• Provides timely resolution of problems or escalation on behalf of customer to appropriate

• Experience with hardware replacement such as hard drives, memory, keyboards on both

• Working experience replacing and/or upgrading end users from one system to another.
• Experience supporting Dell hardware.
• Excellent professional communication skills, electronic and in-person.
• Demonstrated ability to self-manage tasks and prioritize multiple support issues.
• Effective collaboration in a team-oriented environment while maintaining a professional

• Ability to deal with various levels of personality traits while maintaining self-control.
• Integrity and desire to contribute to the success of The Alamo.
• Must prepare reports and documents in a logical and grammatically correct manner.
• Ability to work Monday through Friday, and extended hours if required.
• Satisfactory completion of background and post-offer drug and alcohol testing.

• 1 – 2 years professional work experience supporting desktop computer equipment in an

• Relevant and current Information Technology certifications, such as CompTIA A +,