IT Support Jobs in Phoenix, AZ
IT Support jobs in Phoenix are concentrated in the Camelback Corridor, Tempe, and Downtown Phoenix across healthcare systems, financial services, and technology firms. Employers actively hiring include BTS, ER2, and MBPS. See the openings below and apply to the ones that match your experience.
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Join Our Team!
We are currently recruiting a Site Support & IT Infrastructure Technician to join our team and contribute to key projects in a dynamic and collaborative environment. This role is part of a global team working toward common goals. We operate as one company, across all locations, with shared responsibility and clear accountability.
Site Support & IT Infrastructure Technician
Department: Information Technology
Location: Tempe, Arizona
Salary: $80,000-$105,000
Position Summary
The Site Support & IT Infrastructure Technician provides end-to-end technical support to employees and site personnel. This role handles Tier 1 and Tier 2 service desk requests, supports hardware and endpoint devices, and provides basic physical network troubleshooting at a power generation site.
The technician serves as the primary on-site technical resource and coordinates with end users, site operations, and the broader IT Infrastructure and System Administration teams.
Key Responsibilities
Service Desk and End-User Support
- Manage incidents and service requests in Jira Service Management, following documented procedures and service level targets.
- Diagnose and resolve hardware, software, connectivity, and application issues for desktop computers, laptops, and mobile devices.
- Provide remote support using TeamViewer and in-person assistance at the site.
- Escalate complex identity, network, and infrastructure issues to the appropriate Tier 3 team.
Identity and Access Support
- Perform routine user account tasks in Active Directory and Microsoft Entra ID, including password resets, account unlocks, group membership updates, and basic Microsoft 365 license assignments.
- Support onboarding and offboarding by assisting with equipment setup, account provisioning, and access requests under the guidance of the System Administration team.
- Follow least-privilege practices and company security policies when making account and permission changes. Escalate unusual activity or access concerns.
Endpoint Support and Device Management
- Apply device configuration profiles and compliance policies through Microsoft Intune.
- Troubleshoot device enrollment, compliance, and policy application issues.
- Check and address basic endpoint health issues, including patch status, anti-malware alerts, and BitLocker status.
- Image, configure, and deploy laptops, workstations, and peripherals, including software installation and initial setup.
Site and Physical Infrastructure Support
- Provide first-line physical network support, including patch panel connections, Cat6 cabling checks, and jack and port verification.
- Install, configure, and troubleshoot on-site hardware, including computers, industrial printers, and peripheral devices.
- Perform basic network troubleshooting, such as checking IP addressing, DHCP client issues, and local connectivity.
- Escalate switch or router configuration changes to the Infrastructure team.
IT Assets and Procurement Coordination
- Help gather equipment quotes and coordinate purchase requests with IT Procurement and hardware vendors.
- Maintain IT asset records, including equipment assignments, warranties, and lifecycle status.
- Track equipment deliveries and coordinate deployment schedules with end users and site personnel.
Applications and Documentation
- Provide first-line support for Microsoft 365 and ERP graphical user interface access issues, including installation, printer routing, and basic user interface troubleshooting.
- Escalate configuration-level issues to the appropriate specialists.
- Maintain knowledge base articles, ticket notes, and standard operating procedures for recurring issues.
- Support IT audits and site technology readiness reviews under the guidance of the System Administration team.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field; or an equivalent combination of education and experience.
- At least four years of Help Desk or Service Desk experience, including on-site hardware and technical support.
- Exposure to identity management, Active Directory, Microsoft 365, and basic networking is preferred.
- Experience in the energy sector or at an industrial site is preferred.
Certifications
- CompTIA A+ and CompTIA Network+ are desired.
- Microsoft Certified: Endpoint Administrator Associate (MD-102) and ITIL 4 Foundation are considered assets.
Software and Tools
Experience with Jira Service Management, TeamViewer, AnyDesk, Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft 365, and Windows 10/11 is preferred.
Skills and Competencies
- Strong customer service and communication skills.
- Tier 1 and Tier 2 troubleshooting and problem-solving abilities.
- Strong organization and attention to detail.
- Ability to work independently on site and coordinate with remote infrastructure teams.
Languages
- Fluent English required.
- Spanish language skills are an asset.
Company Culture
We believe in a culture of trust, shared goals, and accountability. No matter where you are based, you are part of one team working toward the same mission
Company Culture
We believe in a culture of trust, shared goals, and accountability. No matter where you are based, you are part of one team working toward the same mission.
Join Our Team!
We are currently recruiting a Site Support & IT Infrastructure Technician to join our team and contribute to key projects in a dynamic and collaborative environment. This role is part of a global team working toward common goals. We operate as one company, across all locations, with shared responsibility and clear accountability.
Site Support & IT Infrastructure Technician
Department: Information Technology
Location: Tempe, Arizona
Salary: $80,000-$105,000
Position Summary
The Site Support & IT Infrastructure Technician provides end-to-end technical support to employees and site personnel. This role handles Tier 1 and Tier 2 service desk requests, supports hardware and endpoint devices, and provides basic physical network troubleshooting at a power generation site.
The technician serves as the primary on-site technical resource and coordinates with end users, site operations, and the broader IT Infrastructure and System Administration teams.
Key Responsibilities
Service Desk and End-User Support
- Manage incidents and service requests in Jira Service Management, following documented procedures and service level targets.
- Diagnose and resolve hardware, software, connectivity, and application issues for desktop computers, laptops, and mobile devices.
- Provide remote support using TeamViewer and in-person assistance at the site.
- Escalate complex identity, network, and infrastructure issues to the appropriate Tier 3 team.
Identity and Access Support
- Perform routine user account tasks in Active Directory and Microsoft Entra ID, including password resets, account unlocks, group membership updates, and basic Microsoft 365 license assignments.
- Support onboarding and offboarding by assisting with equipment setup, account provisioning, and access requests under the guidance of the System Administration team.
- Follow least-privilege practices and company security policies when making account and permission changes. Escalate unusual activity or access concerns.
Endpoint Support and Device Management
- Apply device configuration profiles and compliance policies through Microsoft Intune.
- Troubleshoot device enrollment, compliance, and policy application issues.
- Check and address basic endpoint health issues, including patch status, anti-malware alerts, and BitLocker status.
- Image, configure, and deploy laptops, workstations, and peripherals, including software installation and initial setup.
Site and Physical Infrastructure Support
- Provide first-line physical network support, including patch panel connections, Cat6 cabling checks, and jack and port verification.
- Install, configure, and troubleshoot on-site hardware, including computers, industrial printers, and peripheral devices.
- Perform basic network troubleshooting, such as checking IP addressing, DHCP client issues, and local connectivity.
- Escalate switch or router configuration changes to the Infrastructure team.
IT Assets and Procurement Coordination
- Help gather equipment quotes and coordinate purchase requests with IT Procurement and hardware vendors.
- Maintain IT asset records, including equipment assignments, warranties, and lifecycle status.
- Track equipment deliveries and coordinate deployment schedules with end users and site personnel.
Applications and Documentation
- Provide first-line support for Microsoft 365 and ERP graphical user interface access issues, including installation, printer routing, and basic user interface troubleshooting.
- Escalate configuration-level issues to the appropriate specialists.
- Maintain knowledge base articles, ticket notes, and standard operating procedures for recurring issues.
- Support IT audits and site technology readiness reviews under the guidance of the System Administration team.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field; or an equivalent combination of education and experience.
- At least four years of Help Desk or Service Desk experience, including on-site hardware and technical support.
- Exposure to identity management, Active Directory, Microsoft 365, and basic networking is preferred.
- Experience in the energy sector or at an industrial site is preferred.
Certifications
- CompTIA A+ and CompTIA Network+ are desired.
- Microsoft Certified: Endpoint Administrator Associate (MD-102) and ITIL 4 Foundation are considered assets.
Software and Tools
Experience with Jira Service Management, TeamViewer, AnyDesk, Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft 365, and Windows 10/11 is preferred.
Skills and Competencies
- Strong customer service and communication skills.
- Tier 1 and Tier 2 troubleshooting and problem-solving abilities.
- Strong organization and attention to detail.
- Ability to work independently on site and coordinate with remote infrastructure teams.
Languages
- Fluent English required.
- Spanish language skills are an asset.
Company Culture
We believe in a culture of trust, shared goals, and accountability. No matter where you are based, you are part of one team working toward the same mission
Company Culture
We believe in a culture of trust, shared goals, and accountability. No matter where you are based, you are part of one team working toward the same mission.
See All 27 IT Support Jobs in Phoenix
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Find IT Support JobsIT Support Job Market in Phoenix
Who's Hiring
Top Industries Hiring
- Education
IT Support Jobs in Phoenix: Frequently Asked Questions
How do I get a it support job in Phoenix?
The strongest entry point in Phoenix is targeting the healthcare networks clustered in central Phoenix and Scottsdale, the financial services firms in the Camelback Corridor, and the growing tech companies around Tempe and Downtown. Candidates who hold CompTIA A+ or Network+ certifications stand out in this market. Familiarity with enterprise ticketing systems and remote desktop tools gives you a practical edge with local employers across all three sectors.
Which companies hire it supports in Phoenix?
Employers hiring it supports in Phoenix right now include BTS, ER2, and MBPS, based on current listings on Migrate Mate as of November 2026. Phoenix draws a broad mix of large healthcare systems, regional banks, and mid-size technology companies, all of which run internal help desk and infrastructure support teams.
Are there remote it support jobs in Phoenix?
Yes, though it support roles that require hands-on hardware work or on-site user assistance remain largely in-person. About 45% of it support openings tied to Phoenix are remote or hybrid as of November 2026. Desk-side support and field technician roles stay on-site, while cloud administration, software troubleshooting, and tier-two help desk positions are the most likely to offer remote or hybrid schedules with Phoenix-based employers.
How can I get a it support job in Phoenix with little or no experience?
The most realistic entry path in Phoenix is landing a help desk or desktop support technician role at one of the city's large healthcare networks or university systems, which regularly hire candidates with CompTIA A+ certification and no prior professional experience. Staffing agencies in Tempe and Downtown Phoenix also place entry-level candidates into contract-to-hire positions at corporate clients. Building hands-on familiarity with Windows environments and common ticketing platforms before applying strengthens any entry-level application locally.
Which industries hire the most it supports in Phoenix?
Most it support openings in Phoenix sit in Education, per current listings on Migrate Mate as of November 2026. Phoenix's concentration of large hospital networks, regional financial institutions, and an expanding technology corridor makes those sectors the dominant drivers of local it support demand.
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