J-1 Visa Customer Program Manager Jobs
Customer Program Manager roles in the U.S. typically qualify for J-1 visa sponsorship under the Trainee or Specialist category, depending on your experience level and program design. A designated sponsor organization issues your DS-2019 and oversees your training plan, while the hiring company serves as your host employer.
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Category Manager Project Intern (TikTok Shop - Operations) - 2026 Start (BS/MS)
LOCATION
Location: New York
EMPLOYMENT TYPE
Employment Type: Intern
JOB CODE
Job Code: A153023
ABOUT THE TEAM
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.
You've seen the virality and impact of #TikTokMadeMeBuyIt. Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the US. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on-trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.
The TikTok Shop US operation team aims to deliver high quality products together with a unique customer experience via TikTok. The team is responsible for building the TikTok Ecommerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period.
Responsibilities:
- Support Account Managers in merchant cold start, including product listing, store setup, campaign registration.
- Assist in diagnosing and resolving merchant operational issues (logistics, pricing, content compliance).
- Track and coordinate merchant preparation for platform campaigns, especially BFCM (e.g., inventory readiness, discount planning, livestream scheduling).
- Conduct market and competitor research to provide insights for merchant growth strategies.
- Help manage creator and agency collaborations (sample shipment tracking, content output monitoring).
- Provide weekly reports on merchant performance and campaign readiness.
MINIMUM QUALIFICATIONS:
- Currently pursuing an in Business, Marketing, E-commerce, or related fields.
- Strong interest in e-commerce, fashion, and creator economy.
- Proven skills in problem-solving and communication skills; comfortable working with cross-functional teams.
- Proven skills in Excel/Google Sheets.
PREFERRED QUALIFICATIONS:
- Internship or full-time experience in an e-commerce marketplace business, or retail category management.
- Proven experience in TikTok content ecosystem, shoppable content, and brand-creator partnerships.
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy
COMPENSATION
- Compensation Description (Hourly) - Campus Intern
- The hourly rate range for this position in the selected city is $25 - $25.
Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year). Interns who are not working 100% remote may also be eligible for housing allowance.
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
FOR LOS ANGELES COUNTY (UNINCORPORATED) CANDIDATES:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
- Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
- Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
- Exercising sound judgment.
ABOUT TIKTOK
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
WHY JOIN US
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
DIVERSITY & INCLUSION
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TIKTOK ACCOMMODATION
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
INTRODUCTION
Category Manager Project Intern (TikTok Shop - Operations) - 2026 Start (BS/MS)
LOCATION
Location: New York
EMPLOYMENT TYPE
Employment Type: Intern
JOB CODE
Job Code: A153023
ABOUT THE TEAM
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.
You've seen the virality and impact of #TikTokMadeMeBuyIt. Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the US. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on-trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.
The TikTok Shop US operation team aims to deliver high quality products together with a unique customer experience via TikTok. The team is responsible for building the TikTok Ecommerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period.
Responsibilities:
- Support Account Managers in merchant cold start, including product listing, store setup, campaign registration.
- Assist in diagnosing and resolving merchant operational issues (logistics, pricing, content compliance).
- Track and coordinate merchant preparation for platform campaigns, especially BFCM (e.g., inventory readiness, discount planning, livestream scheduling).
- Conduct market and competitor research to provide insights for merchant growth strategies.
- Help manage creator and agency collaborations (sample shipment tracking, content output monitoring).
- Provide weekly reports on merchant performance and campaign readiness.
MINIMUM QUALIFICATIONS:
- Currently pursuing an in Business, Marketing, E-commerce, or related fields.
- Strong interest in e-commerce, fashion, and creator economy.
- Proven skills in problem-solving and communication skills; comfortable working with cross-functional teams.
- Proven skills in Excel/Google Sheets.
PREFERRED QUALIFICATIONS:
- Internship or full-time experience in an e-commerce marketplace business, or retail category management.
- Proven experience in TikTok content ecosystem, shoppable content, and brand-creator partnerships.
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy
COMPENSATION
- Compensation Description (Hourly) - Campus Intern
- The hourly rate range for this position in the selected city is $25 - $25.
Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year). Interns who are not working 100% remote may also be eligible for housing allowance.
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
FOR LOS ANGELES COUNTY (UNINCORPORATED) CANDIDATES:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
- Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
- Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
- Exercising sound judgment.
ABOUT TIKTOK
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
WHY JOIN US
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
DIVERSITY & INCLUSION
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TIKTOK ACCOMMODATION
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
See all J-1 Visa Customer Program Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new J-1 Visa Customer Program Manager Jobs.
Get Access To All JobsTips for Finding J-1 Visa Sponsorship as a Customer Program Manager
Frame your training plan around client lifecycle management
Designated sponsors require a structured training plan before issuing your DS-2019. Map your objectives to concrete skills like customer onboarding, escalation protocols, and renewal forecasting so the plan reflects what the host employer will actually supervise.
Verify whether your role triggers the home residency requirement
Some Customer Program Manager placements involve government funding or skills on the J-1 exchange list, which triggers a two-year home residency requirement. Confirm this with your designated sponsor before accepting an offer, since it affects future visa transitions.
Target companies with existing international training infrastructure
Host employers unfamiliar with J-1 hosting obligations often stall or withdraw offers. Focus your search on companies that already employ international professionals in client-facing roles, as they're more likely to have HR processes that accommodate designated sponsor requirements.
Search Migrate Mate to find employers open to J-1 hosting
Use Migrate Mate to identify U.S. companies advertising Customer Program Manager roles with international sponsorship. Filtering by sponsorship history helps you avoid employers who haven't hosted exchange visitors before and are unlikely to engage a designated sponsor.
Align your experience level with the correct J-1 category
Current students pursuing practical experience apply under the Intern category, while professionals with a degree and at least one year of related work experience qualify under Trainee. Applying under the wrong category is a common reason designated sponsors reject applications.
Prepare documentation that connects your degree to program management
Designated sponsors evaluate whether your academic background justifies placement in a Customer Program Manager role. Gather transcripts, employer letters, and a brief competency summary linking your credentials to account management, cross-functional coordination, or customer success functions.
Customer Program Manager J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Customer Program Manager role?
It depends on your status and experience. Current students or recent graduates seeking practical exposure typically qualify under the Intern category. Professionals who hold a degree and have at least one year of relevant work experience in client management, account operations, or program coordination qualify under the Trainee category. Specialists with recognized expertise may qualify under the Specialist category in some cases.
Who actually sponsors my J-1 visa if a company hires me as a Customer Program Manager?
The hiring company is your host employer, not your visa sponsor. Your J-1 visa sponsor is a U.S. Department of State-designated organization such as CIEE, Cultural Vistas, or AIPT. That organization issues your DS-2019 form, approves your training plan, and monitors your program compliance. The host employer works alongside the designated sponsor but does not issue the visa directly.
How do I find Customer Program Manager positions where the employer is willing to host a J-1 exchange visitor?
Search Migrate Mate to identify U.S. companies posting Customer Program Manager roles with international sponsorship openings. Many host employers are open to J-1 hosting but don't advertise it explicitly, so filtering by sponsorship history and reaching out directly to describe the J-1 hosting process can be effective once you've identified a good target.
Does a Customer Program Manager role on a J-1 visa come with a two-year home residency requirement?
It depends on the funding source and your home country's skills list. If the exchange program is government-funded or your occupation appears on the J-1 skills list maintained by your home country, you may be subject to the two-year home residency requirement before changing to certain other visa statuses. Confirm this with your designated sponsor before signing an offer, since it affects future H-1B visa or green card timelines.
What does the training plan for a Customer Program Manager J-1 placement need to include?
Your designated sponsor requires a detailed training plan before issuing the DS-2019. For a Customer Program Manager role, the plan should outline specific competencies the host will teach, such as customer onboarding workflows, escalation management, account review cycles, and cross-functional coordination. Generic descriptions of job duties are typically insufficient. The host employer must agree to supervise and evaluate you against the plan's stated objectives.