J-1 Visa Customer Success Engineer Jobs
Customer Success Engineer roles in the United States are available to exchange visitors through the J-1 Trainee or Intern program categories, depending on your career stage. Securing sponsorship requires a designated sponsor organization to issue your DS-2019 before you can join a U.S. host employer.
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Get Access To All JobsWe offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)
Our Mission: To actively connect people to their next great opportunity.
Who We Are: ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
Summary Of Job
The internal title of this role is referred to as a Product Strategist at ZipRecruiter. The requirements and responsibilities align with a sales engineer role. The product strategist will work directly with assigned Enterprise sales teams as a strategic partner throughout the client lifecycle. This partnership will increase probability of winning new deals or deal renewals, increase Enterprise client retention, and accelerate sales revenue growth.
Key focuses:
- Integral part of the pre-sales and process for key accounts, meeting with customers on calls and in-person, as needed to perform Discovery
- Develop rapport as a product and industry expert, both internally and externally
- Lead technical and complex discovery to ensure we have a holistic and accurate understanding of a customer’s needs/challenges and requirements
- Lead the design of deal strategy, pricing, and proposal
- Analyze industry and performance data to develop data-driven client narratives
- Share insights and recommendations internally with marketing, product, operations, finance, sales and leadership
Minimum Requirements:
- 5+ years experience in a client-facing role with Fortune 1000 companies
- Excellent communicator with strong skills to effectively write, speak, educate, and persuade at all levels
- Expert problem solving backed by innate curiosity
- Adept at writing documentation, presenting strategy, and communicating technical concepts to non-technical team members
- Data-driven mindset to help our customers understand how to think about performance
- Proven ability to lead teams and work cross-functionally in a highly collaborative environment
- Strategic thinker with strong project management skills
- Consultative approach to selling
- Highly analytical
- Data-driven storyteller
- Experience in Job-advertising or Digital-advertising industries highly favored
- Detail-oriented, organized, and strong time-management skills
- Ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
- Easily builds rapport and establishes relationships with customers and colleagues
- Listens patiently, probing for and clarifying to get necessary details
- Excellent problem-solving skills working in ambiguity and limited direction
- Advanced knowledge of Google G Suite and MS Office Suite (Word, Excel, PPT)
As part of our team you’ll enjoy:
- Competitive salary
- Exceptional benefits package
- Flexible Vacation & Paid Time Off
- Employer-matched 401(k) plan
Category: Sales & Biz Dev
The US base salary range for this full-time position is $125,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations. Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice
We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)
Our Mission: To actively connect people to their next great opportunity.
Who We Are: ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
Summary Of Job
The internal title of this role is referred to as a Product Strategist at ZipRecruiter. The requirements and responsibilities align with a sales engineer role. The product strategist will work directly with assigned Enterprise sales teams as a strategic partner throughout the client lifecycle. This partnership will increase probability of winning new deals or deal renewals, increase Enterprise client retention, and accelerate sales revenue growth.
Key focuses:
- Integral part of the pre-sales and process for key accounts, meeting with customers on calls and in-person, as needed to perform Discovery
- Develop rapport as a product and industry expert, both internally and externally
- Lead technical and complex discovery to ensure we have a holistic and accurate understanding of a customer’s needs/challenges and requirements
- Lead the design of deal strategy, pricing, and proposal
- Analyze industry and performance data to develop data-driven client narratives
- Share insights and recommendations internally with marketing, product, operations, finance, sales and leadership
Minimum Requirements:
- 5+ years experience in a client-facing role with Fortune 1000 companies
- Excellent communicator with strong skills to effectively write, speak, educate, and persuade at all levels
- Expert problem solving backed by innate curiosity
- Adept at writing documentation, presenting strategy, and communicating technical concepts to non-technical team members
- Data-driven mindset to help our customers understand how to think about performance
- Proven ability to lead teams and work cross-functionally in a highly collaborative environment
- Strategic thinker with strong project management skills
- Consultative approach to selling
- Highly analytical
- Data-driven storyteller
- Experience in Job-advertising or Digital-advertising industries highly favored
- Detail-oriented, organized, and strong time-management skills
- Ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
- Easily builds rapport and establishes relationships with customers and colleagues
- Listens patiently, probing for and clarifying to get necessary details
- Excellent problem-solving skills working in ambiguity and limited direction
- Advanced knowledge of Google G Suite and MS Office Suite (Word, Excel, PPT)
As part of our team you’ll enjoy:
- Competitive salary
- Exceptional benefits package
- Flexible Vacation & Paid Time Off
- Employer-matched 401(k) plan
Category: Sales & Biz Dev
The US base salary range for this full-time position is $125,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations. Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice
See all 7+ Customer Success Engineer jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Engineer roles.
Get Access To All JobsTips for Finding J-1 Visa Sponsorship as a Customer Success Engineer
Document your technical customer success credentials
Gather performance reviews, implementation project records, and product certifications before applying. J-1 Trainee program applications require evidence that your prior training directly relates to the Customer Success Engineer role you're pursuing in the United States.
Target host employers with active J-1 programs
Search Migrate Mate to find U.S. employers in SaaS and enterprise software that have hosted J-1 exchange visitors in technical customer-facing roles, so you're not starting the conversation from scratch with every recruiter.
Distinguish Intern from Trainee eligibility early
If you're currently enrolled in a degree program, the J-1 Intern category applies. If you've graduated within the past 12 months or have relevant work experience, the Trainee category is the correct fit. Applying under the wrong category triggers rejection.
Align your training plan with your technical scope
Your designated sponsor requires a structured training plan signed by your host employer. Map each phase to specific Customer Success Engineer tasks, such as onboarding cycles, API troubleshooting, and renewal management, to satisfy USCIS program objectives.
Verify your host employer's DS-2019 commitment before accepting
Confirm in writing that your host employer will cooperate with your designated sponsor throughout the DS-2019 issuance process. Some offers fall through when employers discover the coordination a J-1 host role requires from their HR team.
Check your country's home residency requirement status
Some J-1 Trainee participants are subject to a two-year home country residency requirement after their program ends. This affects whether you can apply for H-1B or other work visas directly from the United States, so confirm your status with your designated sponsor early.
Customer Success Engineer jobs are hiring across the US. Find yours.
Find Customer Success Engineer JobsCustomer Success Engineer J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Customer Success Engineer role?
The J-1 Trainee category is the most common fit for Customer Success Engineers who have graduated and have relevant professional experience. If you're still enrolled in a degree program and the role is part of your curriculum, the J-1 Intern category applies instead. Your designated sponsor organization, not your host employer, determines which category you qualify for based on your background.
Who actually sponsors the J-1 visa for this type of role?
The visa sponsor is a U.S. Department of State-designated organization, such as CIEE, Cultural Vistas, or AIPT, that issues your DS-2019 form and monitors program compliance. Your hiring employer is the host organization, not the sponsor. The host employer must agree to the training plan and cooperate with the designated sponsor, but it does not control the sponsorship itself.
How do I find U.S. employers open to hosting a J-1 Customer Success Engineer?
Use Migrate Mate to search for Customer Success Engineer roles with employers who have experience hosting J-1 exchange visitors in technical roles. Many hiring managers are unfamiliar with the J-1 host employer requirements, so targeting companies that already understand the process saves significant time and reduces the risk of an offer falling apart during coordination.
Does the J-1 Trainee program have a cap or lottery like the H-1B?
No. The J-1 visa has no annual cap and no lottery. You can apply at any point in the year, and eligibility depends entirely on your qualifications, your designated sponsor's approval, and your host employer's cooperation. The absence of a lottery makes the J-1 Trainee category a more predictable path than the H-1B for eligible professionals.
Can a J-1 Trainee Customer Success Engineer transition to an H-1B later?
Possibly, but the two-year home residency requirement can block that path. If your J-1 is subject to this requirement under INA Section 212(e), you must return to your home country for two years before applying for H-1B or permanent residence unless you obtain a waiver. Check your DS-2019 and consult your designated sponsor to confirm whether this requirement applies to your specific situation.
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