J-1 Visa Customer Success Representative Jobs
Customer Success Representative roles in the United States are accessible to exchange visitors through the J-1 visa Trainee or Intern program categories, depending on your career stage. Finding a host employer willing to coordinate with a designated J-1 sponsor organization for DS-2019 sponsorship is the critical first step.
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Get Access To All JobsINTRODUCTION
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
ROLE AND RESPONSIBILITIES
This isn't a typical BDR role. You'll be joining the team behind Intercom's Customer Agent products, working across both new and existing customers. As a Business Development Representative, you will play a critical role in driving revenue growth for the Intercom Sales organization through effective pipeline generation. Our role is to lay the foundation for Intercom Sales by engaging with prospects and customers, helping them realise the value of Intercom through creative and engaging prospecting. We invest in our BDRs. We strongly believe in giving our team the opportunities to grow & develop at Intercom, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Intercom, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales. As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!
Responsibilities:
- Pipeline Generation: Partner with Account Executives to build and prioritize highly strategic target account lists. This includes deep dives into firmographics, technographics, and intent data to identify top opportunities.
- Customer Engagement Across the Funnel: Work with both new prospects and existing customers. You'll engage with customers at different stages, from first touch through to adoption and expansion, giving you a broader view of the sales cycle than most BDR roles offer.
- Multiple Sales Motions: You'll operate across both high velocity and more complex sales cycles. Some deals move fast and reward speed. Others involve multiple stakeholders and require patience, research, and coordination with Account Executives. You'll learn how to work both.
- Product Expertise: Build deep knowledge of Intercom's Customer Agent and Sales Agent products. You'll need to clearly articulate the problems these products solve and speak credibly with prospects about them.
- Cross-Functional Collaboration: Work closely with Sales, Marketing, Product, and Customer Success to improve how we generate and convert pipeline for these products. Your proximity to customers means your feedback matters.
BASIC QUALIFICATIONS
- Strong desire to build a career in Sales. You want to be in a closing role in the future and you see this as the path to get there.
- 1+ year of customer-facing work experience. Sales or SaaS experience is a plus.
- Comfortable working at pace. This is a high velocity motion, you need to be able to move quickly and prioritize well.
- Prospecting skills across cold calling, email, and social. You know how to engage people who aren't expecting to hear from you.
- Communication. You can articulate ideas clearly, adapt to different audiences, and you listen as well as you talk.
- Growth Mindset. You're self-aware, you seek feedback, and you treat every day as a chance to get better.
- Results Oriented. You don't settle. You're hungry to hit your numbers and raise the bar for yourself and the team.
- Curiosity about AI and how it's changing sales and customer service. You don't need to be technical, but you need to be interested.
PREFERRED QUALIFICATIONS
- Bachelor's Degree preferred
- Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator)
BENEFITS
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
COMPENSATION
The base salary range for candidates within the Greater Chicago Area is $40.10-$47.91 per hour, along with incentive compensation ranging from approximately $25,020 - $29,896. For full-time employment, the estimated all-in annual compensation range (OTE) is $83,400 - $99,653. Actual hourly rate will depend on a variety of factors such as education, skills, experience, location, and other relevant considerations. The hourly pay rate and incentive compensation is subject to change and may be modified in the future. This range is a good faith estimate only; actual compensation will vary based on hours worked and individual and company performance. This is a non-exempt, hourly position, and employees in this position are therefore eligible for overtime compensation in accordance with applicable law. All regular employees may also be eligible for the corporate bonus program or a sales incentive, as well as stock in the form of Restricted Stock Units (RSUs).
POLICIES
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
LOCATION
Proof of eligibility to work in the United States is required.
INTRODUCTION
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
ROLE AND RESPONSIBILITIES
This isn't a typical BDR role. You'll be joining the team behind Intercom's Customer Agent products, working across both new and existing customers. As a Business Development Representative, you will play a critical role in driving revenue growth for the Intercom Sales organization through effective pipeline generation. Our role is to lay the foundation for Intercom Sales by engaging with prospects and customers, helping them realise the value of Intercom through creative and engaging prospecting. We invest in our BDRs. We strongly believe in giving our team the opportunities to grow & develop at Intercom, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Intercom, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales. As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!
Responsibilities:
- Pipeline Generation: Partner with Account Executives to build and prioritize highly strategic target account lists. This includes deep dives into firmographics, technographics, and intent data to identify top opportunities.
- Customer Engagement Across the Funnel: Work with both new prospects and existing customers. You'll engage with customers at different stages, from first touch through to adoption and expansion, giving you a broader view of the sales cycle than most BDR roles offer.
- Multiple Sales Motions: You'll operate across both high velocity and more complex sales cycles. Some deals move fast and reward speed. Others involve multiple stakeholders and require patience, research, and coordination with Account Executives. You'll learn how to work both.
- Product Expertise: Build deep knowledge of Intercom's Customer Agent and Sales Agent products. You'll need to clearly articulate the problems these products solve and speak credibly with prospects about them.
- Cross-Functional Collaboration: Work closely with Sales, Marketing, Product, and Customer Success to improve how we generate and convert pipeline for these products. Your proximity to customers means your feedback matters.
BASIC QUALIFICATIONS
- Strong desire to build a career in Sales. You want to be in a closing role in the future and you see this as the path to get there.
- 1+ year of customer-facing work experience. Sales or SaaS experience is a plus.
- Comfortable working at pace. This is a high velocity motion, you need to be able to move quickly and prioritize well.
- Prospecting skills across cold calling, email, and social. You know how to engage people who aren't expecting to hear from you.
- Communication. You can articulate ideas clearly, adapt to different audiences, and you listen as well as you talk.
- Growth Mindset. You're self-aware, you seek feedback, and you treat every day as a chance to get better.
- Results Oriented. You don't settle. You're hungry to hit your numbers and raise the bar for yourself and the team.
- Curiosity about AI and how it's changing sales and customer service. You don't need to be technical, but you need to be interested.
PREFERRED QUALIFICATIONS
- Bachelor's Degree preferred
- Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator)
BENEFITS
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
COMPENSATION
The base salary range for candidates within the Greater Chicago Area is $40.10-$47.91 per hour, along with incentive compensation ranging from approximately $25,020 - $29,896. For full-time employment, the estimated all-in annual compensation range (OTE) is $83,400 - $99,653. Actual hourly rate will depend on a variety of factors such as education, skills, experience, location, and other relevant considerations. The hourly pay rate and incentive compensation is subject to change and may be modified in the future. This range is a good faith estimate only; actual compensation will vary based on hours worked and individual and company performance. This is a non-exempt, hourly position, and employees in this position are therefore eligible for overtime compensation in accordance with applicable law. All regular employees may also be eligible for the corporate bonus program or a sales incentive, as well as stock in the form of Restricted Stock Units (RSUs).
POLICIES
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
LOCATION
Proof of eligibility to work in the United States is required.
See all J-1 Visa Customer Success Representative Jobs
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Get Access To All JobsTips for Finding J-1 Visa Sponsorship in Customer Success Representative
Match your program category before applying
If you're currently enrolled in a degree program, the J-1 Intern category applies. If you've graduated within the past 12 months, you qualify for the Trainee category instead. Applying under the wrong category delays your DS-2019 issuance and can void your training plan.
Build a training plan around measurable CX skills
Designated sponsors require a structured Training or Internship Placement Plan (Form DS-7002) before issuing your DS-2019. Map your Customer Success objectives, tools you'll use (CRM platforms, ticketing systems), and week-by-week learning milestones so the plan satisfies sponsor review on the first submission.
Target host employers with existing sponsor relationships
Search for Customer Success Representative roles on Migrate Mate, which surfaces U.S. employers already familiar with J-1 host obligations, reducing the back-and-forth that slows down offers from companies encountering the program for the first time.
Confirm the 2-year home residency requirement early
Some J-1 participants are subject to a two-year home-country residency requirement after their program ends, based on funding source or skills list. Ask your designated sponsor whether this applies before accepting an offer, since it affects your ability to later change to H-1B visa or other status.
Verify your host employer's legal standing
Your designated sponsor will screen the host organization before issuing a DS-2019. Prepare your employer by confirming they have a valid EIN, a physical U.S. worksite, and the ability to assign a direct supervisor, all of which USCIS and sponsor organizations require for program compliance.
Align your offer letter with J-1 wage requirements
Your compensation must meet the prevailing wage for Customer Success Representative roles in your work location. Use the OFLC Wage Search to look up the applicable wage level before your offer is finalized, so your training plan and DS-2019 application don't require revision.
Customer Success Representative J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Customer Success Representative role?
The J-1 Trainee category fits most early-career Customer Success professionals who have already completed their degree. If you're currently enrolled in a college or university program and pursuing the role as practical experience, the J-1 Intern category applies instead. The distinction matters because each category has different maximum program durations and DS-2019 requirements.
Who actually sponsors the J-1 visa for a Customer Success role?
The visa sponsor is a U.S. Department of State-designated organization, not your employer. Organizations like Cultural Vistas, AIPT, or IIE issue your DS-2019 and monitor compliance throughout your program. Your employer serves as the host organization, providing the worksite and training, but they do not hold the sponsoring authority.
How do I find Customer Success Representative roles open to J-1 participants?
Most standard job boards don't filter for J-1 host employers, which makes it hard to identify companies already set up to work with a designated sponsor. Migrate Mate lets you search for Customer Success roles with employers familiar with J-1 hosting requirements, saving time you'd otherwise spend educating unfamiliar hiring teams about the program.
Can a Customer Success Representative role qualify without a technical degree?
Yes. The J-1 Trainee category does not require a degree in a specific technical field. What matters is that your educational background or prior work experience is directly relevant to the Customer Success function you'll be performing. Your designated sponsor will evaluate the DS-7002 training plan to confirm the connection between your background and the proposed role.
What happens to my J-1 status if my Customer Success role ends early?
If your training program ends before the DS-2019 end date, your designated sponsor must be notified immediately. You have a 30-day grace period after the program end date to depart the United States or take steps to change status. Failing to notify your sponsor can affect future U.S. visa eligibility, so early termination should be reported as soon as it occurs.