J-1 Visa IT Support Jobs
IT Support roles in the United States are available to exchange visitors through the J-1 Intern or Trainee program categories, depending on whether you're currently enrolled in school or recently graduated. A U.S. Department of State-designated sponsor organization issues your DS-2019 and arranges sponsorship, while the host employer provides the actual placement.
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Get Access To All JobsAbout Gen:
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.
When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we’d love you to be part of Gen.
About the Role:
We are seeking a highly motivated IT intern to join our dynamic team. The IT Support Intern will assist the IT team in providing technical support for a mixed Mac and Windows environment, A/V conference room support, IT operations maintenance, hardware imaging, and handling technical documentation. The ideal candidate will have a passion for technology, strong organization and problem-solving skills, and a keen interest in learning and growing within the IT field. The ideal candidate will be working on an IT Organization Project, E-Waste & Equipment Recycling Project and perform other IT duties as assigned.
Key Responsibilities:
- Learn and assist in diagnosing Apple, Windows, iOS, A/V, and video conferencing hardware and software issues.
- Provide customer service while improving time management, organizational, interpersonal, and communication skills in a fast-paced environment.
- Assist with imaging and re-imaging devices, including proper configuration and deployment.
- A/V installations and conference room maintenance.
- Office wire management and IT organizational efforts.
- Document technical problems and solutions in our ticket system.
- Create and maintain comprehensive technical documentation, including user guides, system documentation, and process manuals to ensure clear and accurate records of all procedures.
About you:
- Currently enrolled in a Computer Science, Information Technology, or related degree program.
- Basic understanding of Windows and Mac operating systems, Microsoft Office applications, and IT networking principles.
- Strong written and verbal communication skills.
- Elite-level organizational skills.
- Ability to work independently and collaboratively.
- Problem-solving skills and a willingness to learn.
- Ability to lift 40lbs.
What’s next:
- Recruiter Phone Screen
- 1st Round
- Final Round
Gen is an equal opportunity employer, and we’re committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.
Compensation Range: $62.4K
About Gen:
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.
When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we’d love you to be part of Gen.
About the Role:
We are seeking a highly motivated IT intern to join our dynamic team. The IT Support Intern will assist the IT team in providing technical support for a mixed Mac and Windows environment, A/V conference room support, IT operations maintenance, hardware imaging, and handling technical documentation. The ideal candidate will have a passion for technology, strong organization and problem-solving skills, and a keen interest in learning and growing within the IT field. The ideal candidate will be working on an IT Organization Project, E-Waste & Equipment Recycling Project and perform other IT duties as assigned.
Key Responsibilities:
- Learn and assist in diagnosing Apple, Windows, iOS, A/V, and video conferencing hardware and software issues.
- Provide customer service while improving time management, organizational, interpersonal, and communication skills in a fast-paced environment.
- Assist with imaging and re-imaging devices, including proper configuration and deployment.
- A/V installations and conference room maintenance.
- Office wire management and IT organizational efforts.
- Document technical problems and solutions in our ticket system.
- Create and maintain comprehensive technical documentation, including user guides, system documentation, and process manuals to ensure clear and accurate records of all procedures.
About you:
- Currently enrolled in a Computer Science, Information Technology, or related degree program.
- Basic understanding of Windows and Mac operating systems, Microsoft Office applications, and IT networking principles.
- Strong written and verbal communication skills.
- Elite-level organizational skills.
- Ability to work independently and collaboratively.
- Problem-solving skills and a willingness to learn.
- Ability to lift 40lbs.
What’s next:
- Recruiter Phone Screen
- 1st Round
- Final Round
Gen is an equal opportunity employer, and we’re committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.
Compensation Range: $62.4K
See all 155+ IT Support jobs
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Get Access To All JobsTips for Finding J-1 Visa Sponsorship in IT Support
Match your category to your enrollment status
The J-1 Intern category requires current enrollment or graduation within 12 months. If you've been working in IT Support for at least a year post-graduation, the Trainee category applies instead. Using the wrong category gets your DS-2019 rejected.
Frame your training plan around measurable IT skills
Designated sponsors require a formal Training Plan outlining what skills you'll develop week by week. For IT Support, list specific competencies like endpoint management, ticketing systems, and network diagnostics rather than vague goals like 'gain experience.'
Search Migrate Mate to find J-1-aligned host employers
Not every U.S. employer understands the host-organization role or wants to coordinate with a designated sponsor. Use Migrate Mate to identify employers already open to exchange visitor placements in IT Support and related technical roles.
Verify your host employer meets DOL wage requirements
Your training wages must meet the prevailing wage for your occupation and location. Run the IT Support SOC code through the OFLC Wage Search before accepting an offer to confirm the host employer's proposed compensation qualifies.
Clarify the two-year home residency rule upfront
Some J-1 participants from designated countries or government-funded programs must return home for two years before switching to certain other visa categories. Confirm your country and funding source with your designated sponsor before accepting a host placement.
Confirm the host employer's worksite before your DS-2019 is issued
Designated sponsors tie your DS-2019 to a specific host employer and location. Switching worksite or employer mid-program requires sponsor approval and can trigger a new training plan review, so finalize your placement details before the form is issued.
IT Support jobs are hiring across the US. Find yours.
Find IT Support JobsIT Support J-1 Visa: Frequently Asked Questions
Which J-1 program category fits IT Support roles?
Current students or those who graduated within the past 12 months typically qualify for the J-1 Intern category. If you've been working in IT Support for at least one year after completing your degree, the Trainee category applies. Both require a formal Training Plan, but the eligibility criteria and maximum duration differ between the two.
Who actually sponsors my J-1 visa for an IT Support job?
Your visa sponsor is a U.S. Department of State-designated organization, such as CIEE, Cultural Vistas, or AIPT, not the employer who hires you. The designated sponsor issues your DS-2019, monitors your program compliance, and acts as the legal sponsor throughout your exchange. The employer is your host organization and provides the actual work placement.
How do I find U.S. employers open to hosting J-1 IT Support participants?
Most general job boards don't filter for exchange visitor compatibility. Migrate Mate lets you search specifically for U.S. employers and IT Support roles aligned with J-1 sponsorship pathways, so you're not cold-applying to companies unfamiliar with the host-organization requirements and training plan coordination.
Does the J-1 Trainee category have a duration limit for IT Support?
Yes. The J-1 Trainee program allows a maximum of 18 months for most participants. IT Support placements that involve industrial training in fields like information technology can qualify for the full 18-month period, but your designated sponsor will confirm the approved duration based on your specific training objectives and program structure.
Can I switch host employers during my J-1 IT Support program?
Changing host employers mid-program is possible but requires your designated sponsor's approval before you make the switch. You'll typically need to submit a revised Training Plan reflecting the new employer's objectives, and the sponsor must confirm the new host meets all program requirements. Switching without prior approval puts your J-1 status at risk.
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