Lead Field Service Engineer Jobs
Lead Field Service Engineer jobs are open across industrial automation, medical devices, energy, and telecommunications, covering levels from senior field engineer to staff and principal, with specializations in robotics systems, high-voltage equipment, and diagnostic imaging. Scan the live roles below and apply to whichever ones fit.
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At Integrion Automation, we foster a collaborative, solutions-driven environment where innovation and accountability go hand in hand. Our team operates with a high level of trust, transparency, and ownership, empowering individuals to take initiative and make meaningful contributions. We value strong relationships—both internally and with our clients—and take pride in delivering on our commitments.
Integrion Automation provides competitive pay, great benefits, and opportunities for long-term career growth.
Benefits Include:
- Medical, prescription, dental, and vision coverage available after 30 calendar days
- Paid vacation, Paid sick days, 10 paid holidays
- 401(k) with company match
- Company-paid life insurance
- Reimbursement for steel toe boots and prescription safety glasses
Why Join Integrion Automation?
At Integrion Automation, we believe our people are the foundation of our success. We are committed to creating a collaborative, respectful, and growth-oriented environment where employees are empowered to make an impact and build rewarding careers. Join a team that values innovation, teamwork, & delivering excellence to our customers every day. Ready to take the next step in your career? Apply today and become part of the Integrion Automation team.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Integrion Automation (formally Wauseon Machine) is searching for a Field Service Engineer Lead. This hands-on position that requires a strong on-site presence and active engagement with both customers and fellow Field Service Engineers. Candidates should be located within a reasonable commuting distance of our Wauseon, Ohio facility, as regular in-person collaboration is essential to providing technical leadership, mentoring team members, supporting knowledge sharing, and fostering team development. While the position is primarily on-site, there may be an opportunity for a hybrid work schedule of up to two remote days per week once the team is established and operating effectively. Occasional travel to customer sites will be required to provide technical support, assist with complex service activities, support project execution, and maintain strong customer relationships.
As the senior technical resource for the Field Service team, the Field Service Engineer Lead serves as a hands-on leader, providing day-to-day guidance, mentorship, and technical expertise to fellow Field Service Engineers. This role leads by example, helping ensure safe, efficient, and high-quality service delivery while supporting customer satisfaction and operational excellence.
Working closely with Engineering, Project Management, Sales, Human Resources, and Operations, the Field Service Engineer Lead supports customer needs, resolves complex technical challenges, improves service processes, and drives continuous improvement initiatives. The role also assists in coordinating field service activities, sharing technical knowledge, and promoting best practices across the team to ensure consistent and effective service execution.
In addition, the Field Service Engineer Lead plays a key role in strengthening team capabilities through mentoring, training, onboarding support, and ongoing technical development. The ideal candidate is a collaborative, customer-focused technical leader who can influence and support others through strong problem-solving skills, hands-on field service experience, effective communication, and a commitment to delivering exceptional customer service.
Core Responsibilities - Field Service Operations
- Serve as the senior technical resource for the Field Service team, providing guidance and support on complex automation, controls, and service-related challenges.
- Assist in coordinating day-to-day field service activities to ensure timely and effective support for customers.
- Support service scheduling and resource planning activities to help maximize responsiveness and service quality.
- Provide technical leadership for service requests, project support activities, emergency service calls, and preventive maintenance programs.
- Help prioritize field service activities and support the team in meeting customer commitments.
- Identify opportunities to improve service processes, efficiency, and overall service delivery.
Customer Service & Relationship Management
- Serve as a technical escalation resource for complex customer issues and field service challenges.
- Build and maintain strong customer relationships through responsive communication and technical expertise.
- Collaborate with Sales, Project Management, and Engineering teams to support customer satisfaction and identify service improvement opportunities.
- Support efforts to maintain high levels of customer satisfaction and service quality.
Technical Leadership & Team Development
- Mentor and support Field Service Engineers by sharing technical knowledge, troubleshooting techniques, and best practices.
- Assist with onboarding and training activities for new team members.
- Lead by example in safety, professionalism, customer service, and technical excellence.
- Encourage collaboration, knowledge sharing, and continuous learning across the Field Service team.
- Support ongoing technical development and certification efforts within the team.
Continuous Improvement & Operational Support
- Support the evaluation of service performance trends and identify opportunities for improvement.
- Assist in developing and maintaining standard work practices, troubleshooting guides, and service documentation.
- Participate in continuous improvement initiatives focused on service quality, efficiency, and customer experience.
- Provide feedback on field service tools, processes, and resource needs to support operational effectiveness.
Safety & Compliance
- Promote a strong culture of safety throughout all field service activities.
- Ensure work is performed in accordance with company policies, customer requirements, and applicable safety standards.
- Participate in safety reviews, incident investigations, and corrective action activities as needed.
- Support quality assurance and continuous improvement initiatives.
Cross-Functional Collaboration
- Partner with Engineering, Project Management, Manufacturing, Sales, and Operations teams to support customer needs and project success.
- Provide field service expertise during project planning, installation, startup, commissioning, and troubleshooting activities.
- Share field feedback and lessons learned to support product, process, and service improvements.
- Support collaboration between internal teams to ensure successful project execution and customer satisfaction.
Qualifications - Education
- Bachelor's degree in Engineering, Industrial Technology, Automation, or a related technical field preferred.
- Equivalent combination of technical education and relevant field service experience will be considered.
Experience
- 5-10 years of experience in industrial automation, controls, manufacturing, field service, or a related technical environment.
- Demonstrated experience troubleshooting and supporting industrial automation systems in a customer-facing environment.
- Experience mentoring, guiding, or providing technical leadership to peers is preferred.
- Proven ability to build strong customer relationships and deliver high-quality technical solutions.
Technical Knowledge
- Knowledge of PLCs, HMIs, SCADA, industrial networking, motion control, robotics, and related automation technologies.
- Strong troubleshooting and root-cause analysis skills.
- Experience with service management software, ERP systems, CRM platforms, and reporting tools.
- Ability to interpret technical drawings, electrical schematics, and control system documentation.
Desired Soft Skills
- Strong technical leadership and mentoring abilities.
- Excellent communication and interpersonal skills.
- Customer-focused mindset.
- Effective problem-solving and decision-making capabilities.
- Strong organizational and time-management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Collaborative team player with the ability to influence without direct authority.
- Continuous improvement mindset.
- High level of accountability and ownership.
- Adaptability and flexibility in changing business conditions.
Lead Field Service Engineer Jobs by Experience Level
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Find JobsLead Field Service Engineer Job Market
Who's Hiring
Top Industries Hiring
- Energy
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in lead field service engineer jobs.
- Five or more years of field service experience with hands-on equipment troubleshooting and repair
- Bachelor's degree in electrical engineering, mechanical engineering, or a closely related technical field
- Demonstrated ability to lead and mentor junior field service technicians across multiple sites
- Proficiency with diagnostic tools, oscilloscopes, PLCs, and SCADA or HMI systems
- Willingness to travel up to seventy-five percent of the time, including overnight and international assignments
- Strong customer-facing communication skills with experience managing service-level agreements at enterprise accounts
Tips for Your Lead Field Service Engineer Job Search
Quantify field uptime results on your resume
Lead field service engineer resumes land better when they show measurable outcomes. Replace vague statements about maintenance with specific results: equipment uptime percentages you sustained, mean time to repair you reduced, or customer sites you managed concurrently.
List every relevant certification by full name
Certifications like CFSE, PMP, or manufacturer-specific credentials from Siemens, GE, or Schneider Electric are screened by applicant tracking systems. Spell out each certification in full and include the issuing body so your resume clears automated filters before a recruiter sees it.
Apply early to roles that fit
Migrate Mate lists lead field service engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by equipment type, not just title
Many lead field service engineer openings are posted under equipment-specific titles. Search by the systems you service, such as CT scanners, industrial robots, or turbine controls, alongside the standard title so you don't miss roles that match your exact hands-on background.
Prepare technical scenarios for panel interviews
Interviews for lead-level field roles typically include a panel with an engineering manager and a regional service director. Expect scenario questions about how you would triage a critical failure at a customer site with no immediate parts access, so prepare a structured troubleshooting narrative in advance.
Negotiate travel compensation before accepting an offer
Lead field service engineer offers often include a base salary plus a travel allowance or per diem structure. Clarify whether the company reimburses personal vehicle mileage, covers international travel expenses, and provides a home-office equipment budget before you sign, since these vary significantly across employers.
Lead Field Service Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most lead field service engineers?
Qualus, American Crane, and AMERICAN SYSTEMS are hiring the most lead field service engineers right now, with openings concentrated in Ohio, Texas, and Minnesota, based on current listings on Migrate Mate as of November 2026. Demand is especially active in energy infrastructure, medical imaging, and industrial automation sectors.
How many lead field service engineer jobs are remote?
About 67% of lead field service engineer openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of most field roles. Remote arrangements are most common in sub-areas like technical applications support, field service program management, and remote diagnostics for connected equipment platforms.
How do you become a lead field service engineer?
Start by earning a degree in electrical or mechanical engineering and spending several years in a field service technician or engineer role, building hands-on experience with specific equipment systems. Pursue manufacturer certifications and professional credentials like the Certified Field Service Engineer designation. Move into roles where you mentor junior technicians and own complex customer accounts, since demonstrated leadership at the site level is what most employers expect before promoting to lead.
Can you get a lead field service engineer job with limited experience?
Moving directly into a lead role with little experience is difficult, but you can accelerate the path by targeting companies that promote from within and by taking on unofficial mentoring responsibilities in your current position. Military technical training in avionics, electronics, or systems maintenance is frequently credited as equivalent field experience. Manufacturer-specific certifications on complex platforms can also offset a shorter work history when the employer needs a specialist for a particular product line.
What does the lead field service engineer interview process look like?
Most employers run a phone screen focused on your equipment background and travel availability, followed by a technical interview where you walk through a past troubleshooting scenario in detail. A panel interview with the regional service manager and sometimes a senior customer success lead covers your approach to managing escalations and coaching junior technicians. Some employers finish with a practical or scenario-based assessment tied to their specific product line.
Where can I find and apply to lead field service engineer jobs?
You can find and apply to lead field service engineer jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your equipment background, location preference, and travel availability, then apply directly to each listing that fits.
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